Techniques for Coaching and Mentoring

Cover......Page 1
Techniques for Coaching and Mentoring......Page 4
Contents......Page 6
Foreword......Page 8
Part 1 Introduction......Page 10
What is a technique?......Page 12
Coaching and/or mentoring......Page 13
The pros and cons of techniques......Page 16
NLP, coaching techniques and speed-seduction......Page 18
A way of going on......Page 19
Contributors and acknowledgements......Page 20
References......Page 21
Part 2 The Techniques......Page 24
Getting to know each other......Page 26
Getting to know you (1) Conversation ladder......Page 28
Circles of disclosure......Page 29
Where and how to use circles of disclosure......Page 30
The zone of discomfort......Page 33
The world’s best and worst......Page 34
The method......Page 35
What you feel passionate about......Page 37
Creating the physical environment for rapport......Page 38
A critical view of building rapport as technique......Page 39
The sound of silence......Page 40
How to develop social dialogue......Page 41
How to develop strategic dialogue......Page 42
How to develop dialogue for behavioural change......Page 43
How to develop integrative dialogue......Page 44
References......Page 45
Introduction......Page 46
The Boyatzis technique......Page 47
When and where to use visioning in goal setting......Page 48
The meaning of success......Page 49
The cascade of change......Page 50
The change balloon......Page 53
Some common areas for setting personal goals......Page 54
When and where to use ‘extremes’ in goal setting......Page 55
Understand your habits......Page 58
Understand and change your habits......Page 59
Establish your goals......Page 60
References......Page 61
Dramatizing understanding......Page 62
A three step model for using metaphor to effect change......Page 63
All the world’s a play......Page 64
Role environment mapping......Page 65
How does REM work?......Page 66
An holistic/ecological/person-in-environment approach in mentoring......Page 67
Some questions for the mentor to ask/consider......Page 68
Circles of empowerment......Page 71
Stepping out/stepping in......Page 72
Career pathing......Page 74
Retro-engineered learning......Page 76
Reference......Page 77
Introduction......Page 78
Eliciting values......Page 79
Changing belief sets......Page 81
Exercise 1: Values and rules......Page 83
Exercise 2: Cost–benefit exercise......Page 84
Exercise 3: Belief changing exercise......Page 85
What is success?......Page 86
Bringing stereotypes into the open......Page 87
Issues mapping......Page 88
My story......Page 90
Using fictional stories in coaching......Page 91
Application......Page 93
Career metaphor......Page 94
References......Page 95
Introduction......Page 96
Focus for change......Page 97
Using ‘heightened intuition’......Page 98
A solution focused approach......Page 99
Exceptions......Page 100
Future talk......Page 101
Empowerment......Page 102
Argonaut – a tool for coaching across cultures......Page 103
The Argonaut map......Page 104
Mentoring across cultures......Page 107
Questioning assumptions and stereotypes......Page 108
References......Page 109
Identifying roadblocks......Page 110
Layers of change......Page 111
Separate selves......Page 112
Living with roadblocks......Page 114
Moving roadblocks......Page 115
Mentoring as a double task – addressing task and emotion......Page 116
Concluding remarks......Page 118
What would an ISTJ say?......Page 119
Capacity management model......Page 120
References......Page 122
Why is creative thinking important in personal change?......Page 124
Clichés......Page 125
Competing commitments......Page 126
Identifying values and belief in learning relationships......Page 127
Values and beliefs exercise......Page 128
Helping people articulate complex problems......Page 129
Analysis using modelling......Page 130
Lucky......Page 131
Exercise – Are you feeling lucky?......Page 132
References......Page 133
Introduction......Page 134
Whose jobs are you doing, in addition to your own?......Page 135
Maximizer or minimizer?......Page 136
Hierarchy of needs......Page 138
Using the metaphor of a roundabout......Page 140
Process......Page 141
Appreciative inquiry......Page 142
References......Page 143
Introduction......Page 144
Head, heart and guts......Page 145
The role of emotions in coaching......Page 146
Challenging deeply held beliefs and assumptions......Page 148
The meaning of ‘yes’......Page 150
Danger? What’s dangerous about that?......Page 151
How does it work?......Page 152
Application......Page 153
Planning is not enough......Page 154
References......Page 155
Change through focus and attention......Page 156
Transforming vices into virtues......Page 157
Confronting – mentoring beyond challenging......Page 158
Exaggeration......Page 161
References......Page 163
Fitting into the mentee’s network......Page 164
Revans’ questions......Page 165
Helping with the ‘why?’......Page 166
What do I want to network for?......Page 167
Building learning......Page 168
Keeping a log......Page 169
Helper takes notes......Page 170
References......Page 171
Thoughts on winding up and winding down......Page 172
Defining relationship success......Page 173
Reference......Page 174
Developing your own library of techniques......Page 175
Recording new approaches......Page 176
107 Great coaching and mentoring questions......Page 177
Fix the learning......Page 181
Reference......Page 182
A. Resources......Page 184
B. Organizations......Page 186
Masters Degree programmes......Page 187
References......Page 188
C......Page 192
F......Page 193
M......Page 194
R......Page 195
Z......Page 196