Supply Chain Management: A Logistics Perspective

Cover
Dedication
Brief Contents
Contents
Preface
About the Authors
Part I
	Chapter 1: Supply Chain Management: An Overview
		1-1 Introduction
		1-2 Shaping the Supply Chains of the Twenty-First Century: Evolution and Change
		1-3 Supply Chains: Development and Shaping for the Twenty-First Century
		1-4 Major Supply Chain Issues
		Summary
		Study Questions
		Case 1.1: Lehigh Valley Transport and Logistics Service (LVTLS)
		Case 1.2: Central Transport, Inc.
	Chapter 2: Global Dimensions of Supply Chains
		2-1 Introduction
		2-2 Rationale for Global Trade and Commerce
		2-3 Contributing Factors for Global Commerce and Supply Chain Flows
		2-4 Global Supply Chain Flows
		2-5 Supply Chains in a Global Economy
		2-6 Global Markets and Strategy
		2-7 Supply Chain Security: A Balancing Act
		2-8 Ports
		2-9 North American Free Trade Agreement
		Summary
		Study Questions
		Case 2.1: Red Fish-Blue Fish, LLP
		Case 2.2: Nike, Inc. Global Supply Chain Strategy
	Chapter 3: Role of Logistics in Supply Chains
		3-1 Introduction
		3-2 What Is Logistics?
		3-3 Value-Added Roles of Logistics
		3-4 Logistics Activities
		3-5 Logistics in the Economy: A Macro Perspective
		3-6 Logistics in the Firm: The Micro Dimension
		3-7 Logistics in the Firm: Factors Affecting the Cost and Importance of Logistics
		Summary
		Study Questions
		Case 3.1: Jordano Food Products
		Case 3.2: Senco Electronics Company
		Appendix 3A: Techniques of Logistics System Analysis
		Appendix 3B: Approaches to Analyzing Logistics Systems
	Chapter 4: Supply Chain and Omni-Channel Network Design
		4-1 Introduction
		4-2 The Need for Long-Range Planning
		4-3 Supply Chain Network Design
		4-4 Major Locational Determinants
		4-5 Modeling Approaches
		4-6 Omni-Channel Network Design
		Summary
		Study Questions
		Case 4.1: Home Depot's Supply Chain Transformation
		Case 4.2: Bigelow Stores
		Appendix 4A: Grid Method-Sensitivity Analyses and Application to Warehouse Location in a City
Part II
	Chapter 5: Sourcing Materials and Services
		5-1 Introduction
		5-2 Types and Importance of Items and Services Acquired
		5-3 Strategic Sourcing Process
		5-4 Supplier Evaluation and Relationships
		5-5 Total Landed Cost (TLC)
		5-6 E-Sourcing and E-Procurement
		5-7 E-Commerce Models
		Summary
		Study Questions
		Case 5.1: Alligator, Inc.
		Case 5.2: Trans-Changi, Inc.
		Appendix 5A: The Special Case of Procurement Price
	Chapter 6: Producing Goods and Services
		6-1 Introduction
		6-2 The Role of Production Operations in Supply Chain Management (SCM)
		6-3 Operations Strategy and Planning
		6-4 Production Execution Decisions
		6-5 Production Metrics
		6-6 Production Technology
		Summary
		Study Questions
		Case 6.1: Hudson Guitars
		Case 6.2: War Eagle Golf Ltd.
	Chapter 7: Demand Management
		7-1 Introduction
		7-2 Demand Management
		7-3 Balancing Supply and Demand
		7-4 Traditional Forecasting
		7-5 Forecast Errors
		7-6 Forecasting Techniques
		7-7 Sales and Operations Planning
		7-8 Collaborative Planning, Forecasting, and Replenishment
		Summary
		Study Questions
		Case 7.1: Tires for You, Inc.
		Case 7.2: Playtime, Inc.
	Chapter 8: Order Management and Customer Service
		8-1 Introduction
		8-2 Influencing the Order-Customer Relationship Management
		8-3 Executing the Order-Order Management and Order Fulfillment
		8-4 E-Commerce Order Fulfillment Strategies
		8-5 Customer Service
		8-6 Expected Cost of Stockouts
		8-7 Order Management Influences on Customer Service
		8-8 Service Recovery
		Summary
		Study Questions
		Case 8.1: Telco Corporation
		Case 8.2: Webers, Inc.
Part III
	Chapter 9: Managing Inventory in the Supply Chain
		9-1 Introduction
		9-2 Inventory in the U.S. Economy
		9-3 Inventory in the Firm: Rationale for Inventory
		9-4 Inventory Costs
		9-5 Fundamental Approaches to Managing Inventory
		9-6 Additional Approaches to Inventory Management
		9-7 Classifying Inventory
		Summary
		Study Questions
		Case 9.1: MAQ Corporation
		Case 9.2: Baseball Card Emporium
		Appendix 9A: Special Applications of the EOQ Approach
	Chapter 10: Distribution-Managing Fulfillment Operations
		10-1 Introduction
		10-2 The Role of Distribution Operations in SCM
		10-3 Distribution Planning and Strategy
		10-4 Distribution Execution
		10-5 Distribution Metrics
		10-6 Distribution Technology
		Summary
		Study Questions
		Case 10.1: Pain Away Corporation
		Case 10.2: TV Gadgetry
		Appendix 10A: Materials Handling
	Chapter 11: Transportation-Managing the Flow of the Supply Chain
		11-1 Introduction
		11-2 The Role of Transportation in Supply Chain Management
		11-3 Modes of Transportation
		11-4 Transportation Planning and Strategy
		11-5 Transportation Execution and Control
		11-6 Transportation Technology
		Summary
		Study Questions
		Case 11.1: Vibrant Video
		Case 11.2: Bob's Custom BBQs
		Appendix 11A: Federal Regulation of the Transportation Industry
		Appendix 11B: Basis of Transportation Rates
Part IV
	Chapter 12: Aligning Supply Chains
		12-1 Introduction
		12-2 Third-Party Logistics-Industry Overview
		12-3 Annual Third-Party Logistics Research Study
		Summary
		Study Questions
		Case 12.1: Quik Chips, Inc.
		Case 12.2: United Express
	Chapter 13: Supply Chain Performance Measurement and Financial Analysis
		13-1 Introduction
		13-2 Dimensions of Supply Chain Performance Metrics
		13-3 Developing Supply Chain Performance Metrics
		13-4 Performance Categories
		13-5 The Supply Chain-Finance Connection
		13-6 The Revenue-Cost Savings Connection
		13-7 The Supply Chain Financial Impact
		13-8 Financial Statements
		13-9 Financial Impact of Supply Chain Decisions
		13-10 Supply Chain Service Financial Implications
		Summary
		Study Questions
		Case 13.1: Wash & Dry, Inc.
		Case 13.2: Paper2Go.com
		Appendix 13A: Financial Terms
	Chapter 14: Supply Chain Technology-Managing Information Flows
		14-1 Introduction
		14-2 Information Requirements
		14-3 Systems Capabilities
		14-4 SCM Software
		14-5 SCM Technology Implementation
		14-6 Supply Chain Technology Innovations
		Summary
		Study Questions
		Case 14.1: Inflate-a-Dome Innovations
		Case 14.2: Vintage Shoes Inc.
	Chapter 15: Strategic Challenges and Change for Supply Chains
		15-1 Introduction
		15-2 Principles of Supply Chain Management
		15-3 Game-Changing Supply Chain Technologies
		15-4 Supply Chain Analytics
		15-5 Imperatives for Supply Chain Talent Management
		15-6 Sustainability
		15-7 Supply Chain Innovation and Transformation
		15-8 Closing Thoughts
		Summary
		Study Questions
		Case 15.1: Amazon versus Alibaba
Notes
Subject Index
Name Index