Supply chain management best practices

Cover
Title Page
Copyright Page
Contents
Preface
Acknowledgments
Part 1 I Introduction to Supply Chain Management
	Chapter 1 If Supply Chain Is the Answer, Then What’s the Question?
		You Knew This Job Was Dangerous When You Took It
		The Big Picture
		The Supply Chain’s Back Story
		Roadblocks on the Supply Chain Path
		Separating the Good from the Best
		Notes
	Chapter 2 Anatomy of a Supply Chain
		Aerospace: Changing the Game, for Better or Worse
		Consumer-Packaged Goods: The Moment of Truth
		Food and Beverage: Cutting Out the Middleman
		Healthcare: Driving Out Waste
		Industrial Products: Diversity in the Supply Chain
		Oil and Gas: Managing the Managers
		Pharmaceuticals: Innovation in Real Time
		Retail: It’s Amazon’s World—We’re Just Shopping in It
		Notes
	Chapter 3 Supply Chain Metrics: Measuring Up to High Standards
		How to Prevent a Supply Chain Heart Attack
		What Makes a Supply Chain Leader?
		Measure Satisfaction
		Everybody’s Talking About Benchmarking
		Do the Right Things
		Setting Your Sights High
		Supply Chain Checkup
		Learn the SCOR
		SCM for Dummies
		Follow the Roadmap
		Make It All Meaningful
		Focusing on the Customer
		Notes
Part 2 Traditional Core Processes of Supply Chain Management
	Chapter 4 Planning and Forecasting: Headed for the Future
		A Bias Against Good Plans
		From Soup to S&OP
		No Time Like the Real Time
		End-to-End Integration
		Analyze This
		A Happy Ending
		Notes
	Chapter 5 Procurement: Go Right to the Source
		A Formula for Success
		Managing the Changes
		Keep Your Friends Close and Your Suppliers Closer
		Looking Backward to See Forward
		Ensuring a Healthy Supply Chain
		It Seemed Like a Good Idea at the Time
		An Online Car Wreck
		A Rating Service for Buyers and Sellers
		Sustainable Sourcing Pays Off
		Closing the Loop
		Notes
	Chapter 6 Manufacturing: Supply Chain on the Make
		The Toyota Way
		Nearly Perfect
		Leaning into Quality
		Don’t Settle for Occasional Improvement
		The Value of Teamwork
		Leaning in the Right Direction
		Smart Manufacturing, Smarter Suppy Chains
		Supply Chain in 3D
		Collaborating on Product Designs
		The Future of Manufacturing
		Notes
	Chapter 7 Transportation: Logistics à la Mode
		Riding the Roads
		Regulations and Deregulation
		Fuel for Thought
		A Capacity for Change
		Know Thyself, and Thy Carrier, Too
		Collaboration Is a Two-Way Street
		A Carrier by Any Other Name
		Automate to Consolidate
		Autonomous Vehicles on Land, Sea, and Air
		Do-It-Yourself Logistics
		The Last Mile
		Get It There on Time
		Notes
	Chapter 8 Distribution and Warehousing: Going with the Flow
		Omni-Channel Surfing
		A Great Idea in Theory
		Virtual Inventory
		Cross-Docking, Compliance, and Collaboration
		Handle with Care
		Saving on Labor
		How to Better Manage Your Warehouse
		Design for Supply Chain
		Striking the Proper Balance
		A Site for Sore Eyes
		How Much Is Too Much?
		A Quick Guide to Site Selection
		The Three Deadly Sins of Warehousing
		Notes
	Chapter 9 Globalization: It’s a Not-So-Small World
		Playing by Somebody Else’s Rules
		Develop a Global Vision
		Following the Plan
		Friendly Nations
		“Low Cost” Sometimes Means “Poor Service”
		Total Cost of Supply Chain
		Take a Look for Yourself
		Finding the Next Global Hot Spot
		The Need for Supply Chain Visibility
		Shoring Up the Supply Chain
		There’s No Place Like Home
		Notes
	Chapter 10 Customer Service: Keeping the Customer Satisfied
		The Perfect Order
		The High Cost of Imperfection
		Every Day Is a Holiday
		One Good Return Deserves Another
		Supply Chain in Reverse
		Money in the Bank
		A Better Way to Sell Mouthwash
		A Nine-Step Program for CPFR
		Don’t Expect Collaboration to Be Easy
		Respecting Your Partners
		A Culture of Customer Satisfaction
		How to Get the Most out of a Relationship
		Notes
Part 3 Supply Chain Strategies
	Chapter 11 3PLs: When You’d Rather Not Do It Yourself
		A Shift to the Supply Chain Side
		Letting Somebody Else Do It
		Supply Chain Essentials and Nonessentials
		Finding Your Core Competency
		The Same Set of Eyes
		The Financial Impact of Outsourcing
		Staying in Touch
		Going Beyond the 3PL Model
		Outpacing the Competition
		Higher Demands, Higher Expectations
		Notes
	Chapter 12 Risk Management: What to Do When Absolutely Nothing Goes According to Plan
		Reducing Your Vulnerability
		Don’t Let Their Problems Become Your Problems
		Shelter from Supply Chain Storms
		Cybersecurity Blanket
		Customs-Trade Partnership Against Terrorism
		Getting Countries to Talk to Each Other
		“It’ll Never Happen Here”
		Taking Responsibility for Your Supply Chain
		Securing the Supply Chain
		Taking Steps Toward Effective Compliance
		An Investment Worth Making
		Business as Unusual
		Notes
	Chapter 13 Supply Chain Technology: If You’ve Got the Money, Somebody’s Got the Solution
		Getting the Job Done with AI
		The ABCs of RFID
		Proactive Replenishment
		In Search of Payback
		Work the Bugs Out
		A Block Off the Ol’ Chain
		An Interconnected Collection of Technologies
		Reinvent, Rethink, Reimagine
		Notes
	Chapter 14 Corporate Social Responsibility: Doing the Right Things for the Right Reasons
		Champions of CSR
		Corporate Irresponsibility
		Who’s Minding the Supply Chain?
		The Black Elephant in the Room
		The Carbon Footprint of a Banana
		Don’t Reinvent the Wheel
		Bridge Over Muddled Waters
		Eco-Friendly Strategies
		Notes
	Chapter 15 The Financial Supply Chain: Cash Is King
		A Convergence of Talent
		Zero Hour for Budgeting
		Roll with the Changes
		Supply Chain Finance: Part Strategy, Part Technology
		Financials on the Rocks
		Show Me the Money
		Notes
	Chapter 16 The Supply Chain Profession: What Keeps You Up at Night?
		People Management
		Talent Search
		Hiring Problem Solvers
		Training the Next Generation
		Toy Stories
		Gray Matters
		How Diverse Is Your Supply Chain?
		What Keeps You Up at Night?
		The Secret to Supply Chain Success
		Notes
About the Author
Index
EULA