Supplier Relationship Management: Unlocking the Hidden Value in Your Supply Base

Content: 01. What we need from our suppliers is ... --
02. Five good reasons to get close to our suppliers --
03. Introducing the orchestra of SRM --
04. Segmenting the supply base --
05. Supplier performance measurement --
06. Building a supplier performance measurement system --
07. Acting upon measurement --
08. Supplier improvement and development --
09. Supplier management --
10. Contract management --
11. Relationship management --
12. Supply chain management --
13. Strategic collaborative relationships --
14. Innovation from suppliers --
15. The orchestra of SRM is ready to play. Introduction --
01. What we need from our suppliers is ... --
Our changing world --
Supplier --
friend or foe? --
What we need from our suppliers --
02. Five good reasons to get close to our suppliers --
Setting the direction for SRM --
VIPER: defining the value we need from suppliers --
03. Introducing the orchestra of SRM --
Defining SRM --
An organization-wide philosophy --
The three pillars of SRM --
Introducing \'the orchestra\' of SRM --
04. Segmenting the supply base --
Which suppliers should we spend time on? --
Segmentation criteria --
The segmentation process --
Determining intervention and the right relationship --
05. Supplier performance measurement --
Why measure? --
Introducing SPM --
Common performance measurement approaches --
06. Building a supplier performance measurement system --
The SPM system --
Step 1: Determine the SPM aim --
Step 2: Supplier-specific requirements and targets --
Step 3: Determine KPIs --
Step 4: Measurement system design --
Step 5: SPM outputs --
07. Acting upon measurement --
How much improvement? --
Gauging the supplier\'s appetite for improvement --
Making them want to ... --
Learning from common improvement methodologies. 08. Supplier improvement and development --
Introducing \'STPDR\' --
Step 1: Study the situation --
Step 2: Target for improvement --
Step 3: Plan --
Step 4: Do --
Step 5: Review --
Making it work --
Supplier development --
09. Supplier management --
A core activity --
Managing for results --
Supplier risk management --
Supplier reviews --
10. Contract management --
Introducing contract management --
Contract planning --
Contract management --
Exiting a contract --
11. Relationship management --
The right relationship --
Staying in control of the relationship --
Bribes, lunches and chai pani --
Conflict and dispute --
12. Supply chain management --
Introducing supply chain management --
The supply and value chain network --
The five pillars of SCM --
Supply and value chain network mapping --
Optimizing supply and value chain networks --
13. Strategic collaborative relationships --
Introducing strategic collaborative relationships --
Building strategic collaborative relationships --
The \'5A\' SCR process --
International standards for SCRs --
ISO11000/BS11000 --
14. Innovation from suppliers --
\'Let\'s go get innovation from those suppliers!\' --
FIFI can help find innovation --
Networking: a key enabler for innovation --
15. The orchestra of SRM is ready to play --
5P governance --
Governance: people --
Governance: proficiency --
Governance: promote --
Governance: pay-off --
Governance: programme --
Where SRM sits in the organization --
What the future holds --
The orchestra of SRM is ready to play.