Successful Project Management, 4th Edition (with Microsoft Project CD-ROM)

Front Cover......Page 1
Title Page......Page 2
Copyright......Page 3
Contents......Page 6
Preface......Page 11
About the Authors......Page 18
Part 1 THE LIFE OF A PROJECT......Page 21
1 Project Management Concepts......Page 23
Attributes of a Project......Page 25
Project Life Cycle......Page 28
The Project Management Process......Page 31
Global Project Management......Page 37
Benefits of Project Management......Page 39
Summary......Page 40
Questions......Page 42
Internet Exercises......Page 43
Case Study One: A Not-for-Profit Organization......Page 44
Case Study Two: E-Commerce for a Small Supermarket......Page 45
2 Needs Identification......Page 47
Needs Identification......Page 49
Project Selection......Page 50
Preparing a Request for Proposal......Page 52
Soliciting Proposals......Page 59
Summary......Page 61
Internet Exercises......Page 62
Case Study One: A Midsize Pharmaceutical Company......Page 63
Case Study Two: Transportation Improvements......Page 64
3 Proposed Solutions......Page 69
Building Relationships with Customers and Partners......Page 72
Pre-RFP/Proposal Marketing......Page 74
Bid/No-Bid Decision......Page 75
Developing a Winning Proposal......Page 78
Proposal Preparation......Page 79
Proposal Contents......Page 80
Pricing Considerations......Page 85
Proposal Submission and Follow-Up......Page 86
Customer Evaluation of Proposals......Page 87
Types of Contracts......Page 89
Contract Provisions......Page 92
Measuring Success......Page 94
Summary......Page 95
Internet Exercises......Page 97
Case Study One: Medical Information Systems......Page 98
Case Study Two: New Manufacturing Facility in China......Page 99
4 The Project......Page 103
Planning the Project......Page 105
Managing Risk......Page 106
Performing the Project......Page 110
Controlling the Project......Page 111
Terminating the Project......Page 114
Summary......Page 123
Internet Exercises......Page 124
Case Study One: Student Fund-Raising Project......Page 125
Case Study Two: Factory Expansion Project......Page 126
Part 2 PROJECT PLANNING AND CONTROL......Page 130
5 Planning......Page 131
Work Breakdown Structure......Page 134
Defining Activities......Page 137
Developing the Network Plan......Page 140
Planning for Information Systems Development......Page 150
Project Management Software......Page 157
Summary......Page 159
Questions......Page 160
Case Study One: A Not-for-Profit Medical Research Center......Page 162
Case Study Two: The Wedding......Page 164
Appendix: Microsoft Project......Page 166
6 Scheduling......Page 173
Activity Duration Estimates......Page 175
Project Start and Finish Times......Page 178
Schedule Calculations......Page 179
Scheduling for Information Systems Development......Page 192
Project Management Software......Page 197
Summary......Page 200
Questions......Page 202
Case Study One: A Not-for-Profit Medical Research Center......Page 208
Appendix One: Probability Considerations......Page 209
Questions......Page 218
Appendix Two: Microsoft Project......Page 220
7 Schedule Control......Page 227
Project Control Process......Page 229
Effects of Actual Schedule Performance......Page 232
Incorporating Project Changes into the Schedule......Page 233
Updating the Project Schedule......Page 234
Approaches to Schedule Control......Page 235
Schedule Control for Information Systems Development......Page 240
Project Management Software......Page 242
Summary......Page 243
Questions......Page 246
Case Study One: A Not-for-Profit Medical Research Center......Page 247
Appendix One: Time–Cost Trade-Off......Page 248
Summary......Page 251
Appendix Two: Microsoft Project......Page 252
8 Resource Considerations......Page 259
Resource-Constrained Planning......Page 261
Planned Resource Utilization......Page 263
Resource Leveling......Page 264
Resource-Limited Scheduling......Page 266
Project Management Software......Page 271
Summary......Page 272
Questions......Page 273
Case Study One: A Not-for-Profit Medical Research Center......Page 274
Appendix: Microsoft Project......Page 275
9 Cost Planning and Performance......Page 283
Project Cost Estimates......Page 286
Project Budgeting......Page 287
Determining Actual Cost......Page 291
Determining the Value of Work Performed......Page 293
Cost Performance Analysis......Page 295
Cost Forecasting......Page 299
Cost Control......Page 300
Project Management Software......Page 302
Summary......Page 304
Questions......Page 305
Case Study One: A Not-for-Profit Medical Research Center......Page 307
Case Study Two: The Wedding......Page 308
Appendix: Microsoft Project......Page 309
Part 3 PEOPLE: THE KEY TO PROJECT SUCCESS......Page 318
10 The Project Manager......Page 319
Responsibilities of the Project Manager......Page 321
Skills of the Project Manager......Page 322
Developing the Skills Needed to be a Project Manager......Page 332
Delegation......Page 334
Managing Change......Page 338
Questions......Page 342
Internet Exercises......Page 343
Case Study One: Codeword......Page 344
Case Study Two: A Growing E-Business Company......Page 345
11 The Project Team......Page 349
Project Team Development and Effectiveness......Page 351
Ethical Behavior......Page 368
Conflict on Projects......Page 370
Problem Solving......Page 374
Time Management......Page 378
Summary......Page 381
Questions......Page 382
Internet Exercises......Page 383
Case Study One: Team Problems......Page 384
Case Study Two: New Team Member......Page 386
12 Project Communication and Documentation......Page 389
Personal Communication......Page 391
Effective Listening......Page 393
Meetings......Page 394
Presentations......Page 404
Reports......Page 406
Project Documentation and Controlling Changes......Page 410
Collaborative Communication Tools......Page 411
Summary......Page 413
Questions......Page 415
Case Study One: Office Communications......Page 416
Case Study Two: International Communications......Page 418
13 Types of Project Organizations......Page 421
Functional-Type Organization......Page 423
Project-Type Organization......Page 425
Matrix-Type Organization......Page 428
Advantages and Disadvantages......Page 432
Summary......Page 436
Questions......Page 437
Case Study One: Multi Projects......Page 438
Case Study Two: Organize for Product Development......Page 441
Project Management Software Features......Page 445
Criteria for Selecting Project Management Software......Page 454
Advantages of Using Project Management Software......Page 455
Concerns About Using Project Management Software......Page 456
Summary......Page 457
Internet Exercises......Page 458
Appendix B: Project Management Organizations Around the Globe......Page 459
Appendix C: Project Management Websites......Page 461
Appendix D: Abbreviations......Page 462
References......Page 463
Reinforce Your Learning Answers......Page 470
Glossary......Page 490
Index......Page 494