Strategic Reward: Making It Happen

Contents......Page 6
OUR PHILOSOPHY......Page 10
UNDERPINNING THEMES......Page 11
PLAN OF THE BOOK......Page 13
STRATEGIC REWARD MANAGEMENT DEFINED......Page 16
CHARACTERISTICS OF STRATEGIC REWARD......Page 17
STRATEGIC REWARD AND STRATEGIC MANAGEMENT......Page 18
THE RATIONALE FOR STRATEGIC REWARD......Page 19
THE REALITY OF STRATEGIC REWARD......Page 20
STRATEGIC REWARD ISSUES......Page 21
THE PRACTICE OF STRATEGIC REWARD MANAGEMENT......Page 23
REWARD PHILOSOPHY AND GUIDING PRINCIPLES......Page 24
TOTAL REWARD......Page 30
APPROACHES TO TOTAL REWARD......Page 33
WHAT IS REWARD STRATEGY?......Page 40
WHAT’S HAPPENING TO REWARD STRATEGY?......Page 41
WHAT ARE THE AIMS OF REWARD STRATEGY?......Page 42
WHAT IS THE CONTENT OF REWARD STRATEGY?......Page 43
EXAMPLES OF REWARD STRATEGIES......Page 44
WHAT ARE THE CRITERIA FOR AN EFFECTIVE REWARD STRATEGY?......Page 50
3 Strategic reward and performance......Page 52
THE CHARACTERISTICS OF A HIGH PERFORMANCE CULTURE......Page 53
DEVELOPING A HIGH PERFORMANCE CULTURE......Page 54
HOW REWARD STRATEGIES IMPACT ON PERFORMANCE......Page 56
4 Engagement and organizational commitment strategies......Page 62
ENGAGEMENT AND ORGANIZATIONAL COMMITMENT DEFINED......Page 63
ENGAGEMENT......Page 64
ORGANIZATIONAL COMMITMENT......Page 75
5 The reward environment......Page 82
THE INTERNAL ENVIRONMENT......Page 83
THE EXTERNAL ENVIRONMENT......Page 89
REWARD STRATEGY AS MULTI-DIMENSIONAL ALIGNMENT......Page 98
6 Reward strategies in a knowledge economy......Page 100
THE RISE OF THE POST-INDUSTRIAL ECONOMY......Page 101
REWARDING KNOWLEDGE WORKERS: THE THEORIES TESTED......Page 103
REWARDING KNOWLEDGE WORKERS: THE EMERGING PRACTICE......Page 105
EMERGING PRACTICE: FLEXIBILITY IN A FRAMEWORK......Page 107
EMERGING PRACTICE: LEARNING AND A REWARDING CAREER......Page 109
EMERGING PRACTICE: FLEXIBLE REWARDS AND WORKING......Page 111
REWARDING KNOWLEDGE WORKERS: CREATING THE CONTEXT......Page 112
7 Reward strategies in a servicebased economy......Page 114
REWARDING CUSTOMER SERVICE?......Page 115
REWARDING CUSTOMER SERVICE: THE RESEARCH......Page 116
REWARDING CUSTOMER SERVICE: EFFECTIVE PRACTICE......Page 119
REWARDING CUSTOMER SERVICE: CREATING THE CONTEXT FOR COMMITMENT......Page 121
STRATEGIES FOR REWARDING KNOWLEDGE AND CUSTOMER SERVICE......Page 125
CURRENT INCIDENCE OF REWARD PRACTICES......Page 128
SPECIFIC DEVELOPMENTS......Page 129
BASIC CONSIDERATIONS......Page 148
THE DEVELOPMENT PATHWAY......Page 151
ASSESSING REWARD STRATEGY REQUIREMENTS......Page 154
ACHIEVING ALIGNMENT......Page 161
10 Implementing reward strategy......Page 168
THE SAY/DO GAP......Page 169
THE PROCESS OF IMPLEMENTATION......Page 171
DEALING WITH IMPLEMENTATION PROBLEMS......Page 175
PROJECT MANAGEMENT......Page 177
CHANGE MANAGEMENT......Page 178
SPECIFIC REWARD IMPLEMENTATION ISSUES......Page 185
SUCCESS CRITERIA......Page 192
THE BT APPROACH TO IMPLEMENTATION......Page 194
11 Role of the front line manager in managing reward......Page 202
OVERALL ROLE OF FRONT LINE MANAGERS......Page 203
DEVOLUTION OF REWARD RESPONSIBILITIES TO LINE MANAGERS......Page 204
THE VARIED REWARD RESPONSIBILITIES OF LINE MANAGERS......Page 206
ENSURING THE COMMITMENT AND CAPABILITY OF LINE MANAGERS......Page 212
12 The strategic and multiple roles of the reward professional......Page 216
MORE DEMAND, MORE PEOPLE, MORE STRATEGIES......Page 218
REWARD PROFESSIONALS AS ADMINISTRATIVE AND IT EXPERTS......Page 224
TECHNICAL EXPERTISE: THE ROLE OF STRATEGIC CRAFTSPERSON......Page 226
REWARD PROFESSIONALS AS CHANGE AGENTS AND BUSINESS PARTNERS......Page 231
REWARD PROFESSIONALS’ ROLES, SKILLS AND LEARNING......Page 233
13 Communicating reward strategy: from telling and selling to involving and engaging......Page 238
THE IMPORTANCE OF COMMUNICATION......Page 239
COMMUNICATING THE REWARD STRATEGY......Page 240
COMMUNICATION SUCCESSES......Page 242
COMMUNICATING THE EMPLOYER BRAND......Page 244
INVOLVEMENT AND ENGAGEMENT?......Page 247
THE REWARD STRATEGY AND INVOLVEMENT GAP......Page 249
COMMUNICATING, INVOLVING, ENGAGING......Page 252
WHEN THINGS GO WRONG......Page 257
THE FINAL MESSAGE......Page 258
Conclusions......Page 260
References......Page 264
Subject index......Page 270
Author index......Page 274