Strategic Information Systems: Concepts, Methodologies, Tools, and Applications (4 - Volumes)

Title
......Page 2
Editor-in-Chief......Page 4
List of Contributors......Page 6
Contents......Page 14
Preface......Page 35
Strategic Information Systems:
An Overview......Page 40
About the Editor......Page 51
Section I
Fundamental Concepts
and Theories......Page 53
The Nature of Strategic
Intelligence, Current
Practice and Solutions......Page 54
Strategic Alignment Between
Business and Information
Technology......Page 73
The Interplay of Strategic
Management and Information
Technology......Page 82
Enterprise Systems Strategic
Alignment and Business Value......Page 95
Behavioral Factors and
Information Technology
Infrastructure Considerations in
Strategic Alliance Development......Page 112
Developing and Analyzing Core
Competencies for Alignment
with Strategy......Page 124
Strategic Alliances of
Information Technology
Among Channel Members......Page 137
Strategic Positioning and
Resource-Based Thinking......Page 155
Decision Support Systems......Page 167
Decision Support Systems and
Decision-Making Processes......Page 175
Evaluation of Decision-Making
Support Systems......Page 184
Interactive, Flexible, and
Adaptable Decision Support
Systems......Page 194
The Evaluation of
Decision-Making Support
Systems’ Functionality......Page 202
Computer-Supported
Collaborative Work and
Learning......Page 214
Supply Chain Information
Systems and Decision Support......Page 247
Strategic Decision Making in
Global Supply Networks......Page 257
Leveraging Supply Chain
Management in the Digital
Economy......Page 266
A Relative Comparison of
Leading Supply Chain
Management Software Packages......Page 273
Negotiation, Trust, and
Experience Management
in E-Supply Chains......Page 289
Using SA for SAM Applications
and Design......Page 311
Supply Chain Risk Management......Page 333
Implementing Supply Chain
Management in the New Era......Page 351
Information Systems,
Software Engineering, and
Systems Thinking......Page 368
Software Engineering and the
Systems Approach......Page 386
Information and Knowledge
Perspectives in Systems
Engineering and Management......Page 391
The Role of Systems
Engineering in the Development
of Information Systems......Page 422
Enterprise Resource Planning
Systems in a Global
Environment......Page 435
The Integrated Enterprise
Life Cycle......Page 450
Section II
Development and Design
Methodologies......Page 466
Strategic Technology
Engineering Planning......Page 467
A Technology-Focused
Framework for Integrating
Knowledge Management
into Strategic Innovation
Management......Page 488
A Strategic Framework for City
Marketing......Page 511
Dynamics in IS Development......Page 524
Design Science......Page 543
Improving IT-Enabled Sense
and Respond Capabilities......Page 557
A Model for IT Service Strategy......Page 573
Perspectives of IT-Service
Quality Management......Page 587
Design and Development of
a Quality Management
Information System......Page 614
Design and Analysis of Decision
Support Systems......Page 632
Decision Making and Support
Tools for Design of Machining
Systems......Page 644
Context in Decision Support
Systems Development......Page 657
Flexible Spatial
Decision-Making and Support......Page 667
Development of a Web-Based
Intelligent Spatial Decision
Support System (WEBISDSS)......Page 690
Designing Clinical Decision
Support Systems in Health Care......Page 705
A Framework for a Scenario
Driven Decision Support
Systems Generator......Page 715
An Approach of Decision-
Making Support Based on
Collaborative Agents for
Unexpected Rush Orders
Management......Page 733
Effective DMSS Guidance for
Financial Investing......Page 752
Exploring a UML Profile
Approach to Modeling Web
Services in Healthcare......Page 767
Data Warehouse Design to
Support Customer Relationship
Management Analysis......Page 784
Developing a Global CRM
Strategy......Page 806
Building Complex Adaptive
Systems......Page 820
Challenges in Developing
a Knowledge Management
Strategy......Page 841
A Multi-Agent System for
Optimal Supply Chain
Management......Page 847
Integration of Global Supply
Chain Management with Small
to Mid-Size Suppliers......Page 871
A Methodology for Developing
Integrated Supply Chain
Management System......Page 899
Section III
Tools and Technologies......Page 909
Intelligent Agents in Decision
Support Systems......Page 910
Agents and Multi-Agent
Systems in Supply Chain
Management......Page 920
Application of Agent-Base
Technology as Coordination
and Cooperation in the Supply
Chain Based E-Business......Page 940
Supporting Executive
Intelligence Activities with
Agent-Based Executive
Information Systems......Page 961
Beyond Intelligent Agents......Page 979
An Ontology-Based Intelligent
System Model for Semantic
Information Processing......Page 991
Intelligent Design Advisor......Page 1008
PROMISE......Page 1023
Mobile Batch Tracking......Page 1031
Intelligent Supply Chain
Management with Automatic
Identification Technology......Page 1037
RFID and Wireless Personal
Area Networks for Supply Chain
Management......Page 1059
Integrating Mobile
Technologies in Enterprise
Architecture with a Focus
on Global Supply Chain
Management Systems......Page 1065
Enabling the Glass Pipeline......Page 1087
Bridging the Gap......Page 1103
Choosing Technologies
for Handheld and Ubiquitous
Decision Support......Page 1120
Mobile Technologies in the New
Zealand Real-Estate Industry......Page 1130
Group Support Systems as
Tools for HR Decision Making......Page 1140
A Knowledge Integration
Approach for Organizational
Decision Support......Page 1149
System Characteristics,
Perceived Benefits, Individual
Differences and Use Intentions......Page 1168
Supply Chain Management
and Portal Technology......Page 1187
CRM Practices and Resources
for the Development of
Customer-Focused
Multinational Organizations......Page 1195
Capacity for Engineering
Systems Thinking (CEST)......Page 1224
Section IV
Utilization and Application......Page 1237
I-Fit......Page 1238
Stability and Creativity
as Contradicting Values in
Information Management......Page 1256
Strategic Management of
International Subcontracting......Page 1272
EBBSC......Page 1283
Strategic Management in City
Government......Page 1306
Managing Executive
Information Systems for
Strategic Intelligence in
South Africa and Spain......Page 1327
Using Information
Technology for Strategic
Growth from Single-Mission
Transportation Company to
Multi-Faceted Global Logistics
Corporation......Page 1350
Adoption and Implementation
of IT Governance......Page 1361
Enterprise Resource Planning
(ERP) Implementations......Page 1380
Diffusion of Enterprise
Resource Planning Systems
in Taiwan......Page 1397
Enterprise Resource Planning
(ERP)......Page 1411
Information Technology
Adoption and the Role of
Organizational Readiness......Page 1432
Building Enterprise Network
Infrastructure for a
Supermarket Store Chain......Page 1451
Managing the Implementation
of Business Intelligence
Systems......Page 1465
Business Process Management
Systems for Supporting
Individual and Group
Decision Making......Page 1482
An Application of
Multi-Criteria Decision-Making
Model for Strategic Outsourcing
for Effective Supply-Chain
Linkages......Page 1491
The Cognitive Process of
Decision Making......Page 1505
Performance Evaluation of
Consumer Decision Support
Systems......Page 1518
Nonparametric Decision
Support Systems in Medical
Diagnosis......Page 1536
Decision Making by Emergency
Room Physicians and Residents......Page 1554
Decision Support Systems for
Cardiovascular Diseases Based
on Data Mining and Fuzzy
Modelling......Page 1573
Analysis and Intuition in
Strategic Decision Making......Page 1584
Section V
Organizational and
Social Implications......Page 1595
Group Decision Support
Systems......Page 1596
Cooperative Decision Support
Systems......Page 1604
Supporting Distributed Groups
with Group Support Systems......Page 1612
Supporting Structured Group
Decision Making Through
System-Directed User
Guidance......Page 1627
How Well Do E-Commerce Web
Sites Support Compensatory
and Non-Compensatory
Decision Strategies?......Page 1645
E-Collaboration Using Group
Decision Support Systems in
Virtual Meetings......Page 1661
Open Content Distribution
Management in Virtual
Organizations......Page 1668
User Participation in
the Quality Assurance of
Requirements Specifications......Page 1676
The Value of Information
Systems to Small and
Medium-Sized Enterprises......Page 1692
Patterns for Organizational
Modeling......Page 1720
K-link+......Page 1733
Organizational Culture
for Knowledge Management
Systems......Page 1749
Organizational Readiness
Assessment for Knowledge
Management......Page 1765
The Impact of Institutions on
Interorganizational IT Projects
in the Mexican Federal
Government......Page 1782
Strategic Alliance Capability......Page 1798
Product Customization on
the Web......Page 1818
Investigating the Impact
of Customer Relationship
Management Practices of
E-Commerce on Online
Customer’s Web Site
Satisfaction......Page 1831
Ethnographic Discovery
of Adverse Events in Patient
Online Discussions......Page 1848
Capturing and Comprehending
the Behavioral/Dynamical
Interactions within an ERP
Implementation......Page 1857
Enterprise Information Systems
Change, Adaptation and
Adoption......Page 1881
Supply Network Planning
Models Using Enterprise
Resource Planning Systems......Page 1906
The Strategic Implications of
E-Network Integration and
Transformation Paths for
Synchronizing Supply Chains......Page 1923
The Factors Influence
Suppliers Satisfaction of Green
Supply Chain Management
Systems in Taiwan......Page 1942
SHRM Portals in the 21st
Century Organisation......Page 1957
Section VI
Managerial Impact......Page 1967
IT-Enabled Strategy......Page 1968
Building the IT Workforce
of the Future......Page 1978
IT Infrastructure Capabilities
and Business Process
Improvements......Page 1995
The Contingent Role of
Innovation between IT
Management Sophistication
and Strategic Alignment......Page 2018
Inter-Organizational
Information Systems and
Strategic Alliances......Page 2052
Managing Knowledge
Capabilities for Strategy
Implementation Effectiveness......Page 2065
Empirical Investigation
of Critical Success Factors
for Implementing Business
Intelligence Systems in Multiple
Engineering Asset Management
Organisations......Page 2092
Exploring Relationship Between
Information Systems Strategic
Orientation and Small Business
Performance......Page 2117
Computational Intelligence
in the Financial Functions of
Industrial Firms......Page 2133
The Impact of E-Commerce
Customer Relationship
Management in Business-to-
Consumer E-Commerce......Page 2152
Extending Relationship
Marketing to Human Resources
Management Using the CaRM
Approach to Personnel
Recruitment......Page 2165
Approaches and Concepts to
Restructuring Human Resources
Management Functions......Page 2173
Section VII
Critical Issues......Page 2182
Information System
Development Failure
and Complexity......Page 2183
Critical Insights into NHS
Information Systems
Deployment......Page 2207
Quality Assurance View of
a Management Information
System......Page 2226
Information Feedback Approach
for Maintaining Service Quality
in Supply Chain Management......Page 2234
Supplier Capabilities and
eSourcing Relationships......Page 2243
A Strategic Framework for
Managing Failure in JIT Supply
Chains......Page 2259
Towards Stable Model Bases
for Causal Strategic Decision
Support Systems......Page 2276
Decision Support-Related
Resource Presence and
Availability Awareness for
DSS in Pervasive Computing
Environments......Page 2297
Decision Support Systems and
Representation Levels in the
Decision Spine......Page 2318
Supporting Demand Supply
Network Optimization with
Petri Nets......Page 2327
Empirical Assessment of
Factors Influencing Success of
Enterprise Resource Planning
Implementations......Page 2341
Federated Enterprise Resource
Planning Systems......Page 2363
Integrated Product Life Cycle
Management for Software......Page 2378
Customer Relationship
Management (CRM) Metrics......Page 2398
Security Policies and Procedures......Page 2405
Privacy and Security in the
Age of Electronic Customer
Relationship Management......Page 2418
Section VIII
Emerging Trends......Page 2440
Patterns for Organizational
Modeling......Page 2441
Enterprise Resource Planning
Under Open Source Software......Page 2463
The Dynamics and Rationality
of Collective Behavior within a
Global Information System......Page 2484
Information Technology and
Diversification......Page 2513
Toward an Interdisciplinary
Engineering and Management
of Complex IT-Intensive
Organizational Systems......Page 2528
Strategic Technology Planning
for the Techno-Global Economy......Page 2549
Mission-Critical Group
Decision-Making......Page 2571
Enhancing Decision Support
Systems with Spatial
Capabilities......Page 2595
A Multi-Agent Decision
Support Architecture for
Knowledge Representation
and Exchange......Page 2611
The Future of Supply Chain
Management......Page 2628
Strategic Decisions for Green
Electricity Marketing......Page 2642
Information Technology Service
Management and Opportunities
for Information Systems
Curricula......Page 2659
System Dynamics Modeling for
Strategic Management of Green
Supply Chain......Page 2670
A Mediator for Biospatial
Information Systems......Page 2703
Aligning Six Sigma and ITIL to
Improve IT Service Management......Page 2718
Index......Page 2734