Strategic Human Resource Management and Employment Relations: An International Perspective

Foreword
Preface
Contents
Part I: Theoretical Foundations of SHRM and ER
	Introduction
		Human Resource Management in Context
		A Case-Based Approach to Learning Strategic HRM and ER
			Applications of Case Studies
			Undertaking Case Analysis
			Leading the Case Discussion
		Overview of the Book
		Conclusion
		Bibliography
	HRM and ER: A Strategic Perspective
		Introduction
		Strategy
		Key Approaches
			Application Examples
		Defining HRM
		HRM and Strategy
		Critical Reflections
		Illustrations and Skills Sandpit: Industry Analysis and Market Concentration
		Concept Integration with Cases and Learning Activities
		Conclusion
		Key Questions and Learning Activities
			Learning Activity 1: Analyzing the Fast-Food Industry
				Porter’s Five Forces Model
		Bibliography
	Strategic HRM and ER: Best Practice Versus Best Fit
		Introduction
		Best-Practice School of HRM
		Best-Fit School of HRM
			Application Examples
		Critical Reflections of the Best-Practice and Best-Fit Schools
			Critique of Best-Practice Models
			Critique of Best-Fit Models
		Illustrations and Skills Sandpit
		Concept Integration with Cases and Learning Activities
		Conclusion
		Key Questions and Learning Activities
			Learning Activity: Analysing the Integration and Fit in the Call Centre Industry
		Bibliography
			Further Study Resources
	SHRM and ER: The Resource-Based View
		Introduction
		Resource-Based View of the Firm
			Illustrations and Skills Sandpit
				Applying the VRIO Framework in Practice
		Critical Reflections
		Applying RBV to SHRM
		Conclusion
		Key Questions and Learning Activities
			Learning Activity: Applying the RBV to Disneyland
		Bibliography
	Institutional Theory and SHRM
		Introduction
		Importance of Context
		Types of Institutional Mechanisms
			Applying Institutional Mechanisms
			Overcoming Institutional Isomorphism: The Case of the Indian IT Industry
		Critical Reflections
		Illustrations and Skills Sandpit
		Concept Integration with Cases and Learning Activities
		Conclusion
		Key Questions and Learning Activities
			Learning Activity: Applying Institutional Theory
		Bibliography
	Strategic Choice and SHRM and ER
		Introduction
		Firm Growth and Strategic Choices: Internationalization and Cross-Border Acquisitions
		Employment Relations Strategies
		Critical Reflections
		Illustrations and Skills Sandpit
		Concept Integration with Cases and Learning Activities
		Conclusion
		Key Questions and Learning Activities
			Learning Activity: Analyzing Language Issues in Post-merger Integration
		Bibliography
	Professionalism and Ethics
		Introduction
		HR Competencies and the HR Professional
		HR Roles and Models
		Ethics and Professionalism
		Critical Reflections
		Illustrations and Skills Sandpit
		Concept Integration with Cases and Learning Activities
		Conclusion
		Key Questions and Learning Activities
			Learning Activity: Statistical Discrimination in Hiring
		Bibliography
Part II: HR Profession and Design and Implementation of Strategic HRM and ER Practices
	Work Design and HR Planning: A Strategic Perspective
		Introduction
		Strategic Human Resource Planning
			HR Analytics for Planning
				Illustrations and Skills Sandpit from the Mobile Telephony Industry
				Workforce Flexibility
				Work Design
			Illustrations and Skills Sandpit from the IT and Business Process Outsourcing (BPO) Industry
				Call Centre Industry
				High-End Software Development and Design Industry
				Strategic Recruitment and Selection
				Further Illustrations and Skills Sandpit from IT and Software Services Industry
		Critical Reflections
		Concept Integration with Cases and Learning Activities
		Conclusion
		Key Questions and Learning Activities
			Learning Activity: Job Crafting and Job Design at Neutral Spaces
		Bibliography
	Strategic Performance and Commitment Management
		Introduction
		Individual-Level Performance Management
			Illustrations and Skills Sandpit
		Organizational-Level Performance in HRM Systems
		Critical Reflections
		Concept Integration with Cases and Learning Activities
		Conclusion
		Key Questions and Learning Activities
			Learning Activity: Daily Performance Monitoring at XYZ Call Centre
		Bibliography
	Strategic Learning and Development
		Introduction
		Managing Employee Learning and Development: Theoretical Foundations
			Career Development
		Critical Reflections
		Illustrations and Skills Sandpit
		Concept Integration with Cases and Learning Activities
		Conclusion
		Key Questions and Learning Activities
			Learning Activity
		Bibliography
	Managing Employee Voice
		Introduction
			The Terrain of Employee Voice
		Impact of Employee Voice
		Critical Reflections
		Illustrations and Skills Sandpit
		Concept Integration with Cases and Learning Activities
		Conclusion
		Key Questions and Learning Activities
		Bibliography
	Managing Change and HRM
		Introduction
			Managing Organizational Change
		Critical Reflections
		Illustrations and Skills Sandpit
		Concept Integration with Cases and Learning Activities
		Conclusion
		Key Questions and Learning Activities
		Bibliography
	Strategic Compensation and Benefits Management
		Introduction
		Strategic Compensation and Benefits Approaches
		Objectives of Strategic Compensation and Benefits Program
		Critical Reflections
		Illustrations and Skills Sandpit
		Concept Integration with Cases and Learning Activities
		Conclusion
		Key Questions and Learning Activities
			Learning Activity: Analyzing Your Motivations at Work
		Bibliography
			Additional Reading
	Special Topics: Managing HR for Innovation, HR in Public Service, Work Redesign, and Well-Being
		Introduction
		Innovation, Ambidexterity, and HRM
		Green HRM
		HRM in the Public Sector
		HR Offshoring
		Work Redesign, Job Crafting, Employee Well-Being, and Resilience
		Critical Reflections
		Illustrations and Skills Sandpit
		Concept Integration with Cases and Learning Activities
		Conclusion
		Key Questions and Learning Activities
			Learning Activity: The Secret Ingredient
		Bibliography
	Managing Human Resources During Major Crises
		Introduction
		Managing HRM During a Major Crises
			The Global Financial Crisis
			The COVID-19 Pandemic
		The Role of HRM Practices During a Crisis
			Critical Reflections
			Illustrations and Skills Sandpit
		Conclusion
		Chapter Questions
		Concept Integration with Cases and Learning Activities
		References
	Artificial Intelligence, Employee Engagement, Experience, and HRM
		Introduction
		Digitalization of HRM
		The Role of AI in HRM Functions
			Recruitment and Selection
			Training and Development
			Pay, Compensation, and Employee Benefits
			Performance Management
		Application Examples of the Use of AI-Enabled HR Applications for Employee Experience (EX)
			Employee Experience (EX) for Sustained Employee Engagement
		Critical Reflections
		Illustrations and Skills Sandpit
		Conclusion
		Chapter Questions
		Learning Activity
		Additional Case Study
		References
Part III: Cases
	Case 1: To Cyber-vet or Not to Cyber-vet: An Ethics Question for HRM
		New Information Challenges
		Ethics Guidelines and Professional Integrity
		Addressing the Challenge
		So What Is a Code of Conduct?
		Value of Codes of Conduct to Organisations and Employees
		Recommendations
		Learning Exercise
		Additional Considerations in Your Design of the Code and Policy May Include Seeking Answers to the Following Questions
		References
	Case 2: Work-Life Balance in an MNE Context
		Introduction
		Case Study Questions
		References
	Case 3: Crisis and IHRM
		Introduction
		Company Background
		The Greek Crisis and SOFMAN’s Strategic Response
		The Project in Sierra Leone: Leadership and HRM Issues
		Project Management in Central and Eastern Europe
		Future Prospects
		Case Study Questions
		References and Recommended Readings
	Case 4: Japanese Cross-Border M & A and German Target Employee Alienation Issues
		Introduction to M & A
		Alienation Issues
		Social Identity Theory
		Japanese Steelmaker and German Engineering Firm: Case Study
		Communication Difficulties
		Japanese Expatriates to German Target Firm
		Due Diligence
		Case Study Questions
		Publication Bibliography
	Case 5: Dorian LPG’s Rapid Fleet Growth: A Story of Maritime HR Planning and People Management
		Introduction
		About Dorian
			Timeline
		The Market of LPG Transport
		Strategic HR Planning and People Management
			Seagoing People Management
			Shore-Based People Management
		The Outlook
		Case Study Questions
		References
	Case 6: Appraisal at Systel Technologies
		Part I: Appraisal at Systel – Review and Diagnosis
		Part II: Appraisal at Systel – Comprehensive Reforms
			Performance Measures
			Goal Setting
			Leniency, Severity, and Central Tendency Errors
				Legal Issues of Fairness
				Freedom from Rating Errors
			The Rating
			Standardization and Customization
			Comprehensive Portal
		Part III: Appraisal at Systel – The Reform and the Aftermath
			360-Degree Appraisal
			Adequate Follow-Up
			Appraisal Training
			Compensation
		Questions for Discussion
	Case 7: Patanjali: The Black Swan
		Follower: Leader Interaction
			Communication: Use of Symbols and Sublingual
			Education
			Compensation
			Demeanour and Mannerism
			Patanjali
		Baba Ramdev
		Leadership Issues
		Beyond Business: Reaching Out to the Marginalized Sections of the Society
		Educational Background
		Personal Details
		Case Study Questions
		References
	Case 8: What Does Diversity Actually Mean, and How Does This Shape Corporate Diversity Policies and Actions?: Insights from Germany
		Introduction
		Key Aspects of Workplace Diversity
		Diversity Recontextualization and International HRM
		Case Example: The Meanings of Diversity at Robert Bosch
		Managing Diversity in Germany: The Wider Frameworks
			Structural Aspects and Wider Frameworks
			Two Diversity Trends and the Business Case for Diversity
			The Gender Equality Meaning of Diversity
		Suggested Case Study Questions
		References
	Case 9: Stressed and Demotivated Public Servants… Looking for a (Motivational) Miracle at Paywell Agency
		Introduction
		Public Servants and Public Service Motivation
		Questions
		References
	Case 10: Managing Change and Employee Well-Being in an Italian School: Psychosocial Training Intervention as a Possible Solution
		Introduction
		The Italian Educational System
		Reforms in the Italian School’s Institutional Environment
		The Reform of the Educational System in Italy and the New Skills of Teachers
		General Changes
		Nature and Extent of Impacts
		The Case of Margherita School
		The Intervention
		Case Study Questions
		References
	Case 11: Gender-Inclusive Leadership for Innovation and Change: An HR Head’s Reflections
		Introduction
		About Philips Global
		A Strategic Approach to Creating Value
		Philips Middle East, Turkey and Africa
		People Strategy Aligned with Business Strategy
		Growing Up in Denmark and Gendered Scripts
		The Glass Ceiling
		Alignment with Core Values
		Leadership Capacity Development to Address a Leaking Pipeline
		Changes in Individual Career Strategy
		The Double-Bind
		Balancing Work and Family
		Creating an Inclusive Culture – Next Steps
		Case Study Questions
	Case 12: Children of God: Corona Warriors
		Coming to Grips with the Pandemic
		Keeping Calm and Marching on
		Nurturing the Frontline Workers
		Optimizing the Resources: Many Hands Make Light Work
		Completing the Feedback Loop
		Unlearning, Learning and Relearning
		Conclusion
		Questions
		Appendix: Organizational Structure: Police Force, Bhind District, Madhya Pradesh
		References
	Case 13: Conflicts in the Municipality
		Background
		The Intervention
		The Training
			First Session
			Second Session
			Third Session
		Fourth Session and Final Discussion
		Conclusion
		Case Study Questions
		References
	Case 14: How Can AI Reduce Bias in Recruiting? (Interview with Polly, a Talent Matching Platform)
		References
	Case 15: Organizational Identity and Strategic HRM: A Case of Hindustan Petroleum
		Introduction
		Organizational Identity
		Strategic Management and HRM
		The Case of Hindustan Petroleum
		HPCL Vision 2006
		Review Questions
		References
	Case 16: Performance Management Systems at V-Pharmel
		Background
		At V-Pharmel
		JR Rathnam and the Divisional Office
		MTs and SMTs
		Time to Work
		An SMT to the Rescue
		A Sudden Transfer
		Back to Work
		Changing Alliances
		Realization Dawns
	Case 17: Business Decline and Turnover Increase at Un-Food Distribution
		Introduction
		The Large-Scale Retailing Context
		Social and Organizational Support’s Relationship with Employee Turnover
		Explaining, Analysing and Illustrating Data
		Epilogue
		Questions
	Case 18: Performance, Training, and Change Management: The Australian Banking and Finance Industry
		A Rising Star Performer
		YourBank – Organizational Background
		Processes
		The Team’s Call Centre Key Performance Indicators Indicate They Are Required to Meet the Following
		Workplace Change
		Internal Survey – Give Your Voice
		Call Centre Engagement
		Training and Change Management
		Assessment of Performance
		Market Perceptions
		Recent News Headlines
		Unfolding Scenario
		Suggested Discussion Question Blocks
			A: Team Performance
			B: People and Performance
			C: Leadership
			D: Training and Change Management
			E: Change Management Processes
		References
			Team Performance
			People and Performance
			Leadership
			Training and Change Management
			Change Management Processes
	Case 19: How to Prevent Nurses’ Intention Turnover and Improve Patient Satisfaction? The Case of an Italian Hospital
		Introduction
		The Crucial Role of Nurses in Public Hospitals
		The Predictors of Nurses’ Turnover Intention and Patient Satisfaction
		Explaining, Analyzing, and Illustrating Data
		Epilogue
		Questions
		References