Standard work for lean healthcare

Content: Getting Started The Purpose of This Book What This Book Is Based On Two Ways to Use This Book How to Get the Most Out of Your Reading      Becoming Familiar with This Book      Becoming Familiar with Each Chapter      How a Reading Strategy Works      Using the Margin Assists An Overview of the Contents    The Production Processes and Operations of Healthcare The Industrial Origins of Lean Healthcare Production, Process, and Operation        Standards and Beyond What Is a Standard?      Characteristics of Standards      Sources and Types of Standards      Standards and Standard Work versus Best Practice What Is Standardization? What Is Standard Work?      Lean Healthcare Methods = Standard Processes and Reliable Methods      Standard Work is a Prerequisite of Lean Healthcare      Standard Work Drives Further ImprovementStandard Work and Evidence-Based Practice Evidence-Based Practice      A Culture of Continuous Improvement The Benefits of Standardization and Standard Work      For the Organization      For Patients      For Clinicians and Support Staff  Standardization The Path to Reliable Methods      Types of In-House Standards      100 Percent Adherence to Reliable Methods Communicating In-House Policies and Standards      Often Manuals Are Not Designed for the User      Revisions Are Unsystematic      Information Is Inconsistent with Lean Healthcare Methods What to Include in Standards Documentation      Technical and Process Standards Sheets      Equipment Manuals The Value of User-Friendly Standards Creating and Maintaining Improvements to Standards      How Do You Create Standards and Standard Operations?      Stages of Standards Improvement      A Review of the Process Analysis Tools     Standard Work Standard Task Standard Work Sequence Standard Time      Takt Time      Cycle Time      Wait Time      Lead Time Standard Work-in-Process (SWIP) Inventory Standard Work Documentation Five Steps to Standard Work      Step One: Conduct a Running Time Observation      Step Two: Create a Standard Work Sheet      Step Three: Percent Load Chart      Step Four: Create a Standard Work Combination Sheet      Step Five: Standard Work Instruction Sheet Ten Guidelines for Maintaining and Improving Standard Work Summary Reflections            Applications of Standardization and Standard Work  Applications of Standardization      New Employee Training      Evaluating Improvement Ideas Applications of Standard Work      Managing Healthcare Service Production Processes      Patient Safety      Hourly Rounding      Satisfied Employees  Reflection and Conclusions Reflecting on What You Have Learned Applying What You Have Learned      Possibilities for Applying What You Have Learned      Implementing Standardization and Standard Work in Your Organization      Your Personal Action Plan Opportunities for Further Learning Conclusions        Appendix: Further Reading about the 5S System Further Reading about Lean Healthcare Useful Websites    Each chapter concludes with a Summary & Reflections