Social Media: The Good, the Bad, and the Ugly: 15th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2016, Swansea, UK, September 13–15, 2016, Proceedings

Front Matter....Pages I-XXIV
Front Matter....Pages 1-1
Social Media Strategies for Companies: A Comprehensive Framework....Pages 3-14
Enable, Engage and Evaluate: Introducing the 3E Social Media Strategy Canvas Based on the European Airline Industry....Pages 15-30
Strategy Reformation? Materialization of Social Media in Telecom Industry....Pages 31-41
Social Media or Social Business Networks?....Pages 42-52
The Social Media Cone: Towards Achieving the Manufacturing Competitiveness Goals....Pages 53-58
The Power of Instagram in Building Small Businesses....Pages 59-64
Daedalus: An ICT Tool for Employment within the Mediterranean Basin Region....Pages 65-75
Front Matter....Pages 77-77
A Systematic Review of Extant Literature in Social Media in the Marketing Perspective....Pages 79-89
Conversations in Search of Audiences: Prospects and Challenges of Marketing UK’s Postgraduate Higher Education Using Social Media....Pages 90-104
The Impact of Social Media on Cause-Related Marketing Campaigns....Pages 105-119
Corporate Social Responsibility Campaigns in the Digital Age: The Case of Vodafone “Red Light Application/Between Us”....Pages 120-127
The Impact of Brand Actions on Facebook on the Consumer Mind-Set....Pages 128-133
Developing a Conceptual Model for the Relationship Between Social Media Behavior, Negative Consumer Emotions and Brand Disloyalty....Pages 134-145
Generating Customer Engagement and Customer Enragement on Facebook Pages of Tesco and Walmart....Pages 146-156
Customer Service Experience Through Technology-Enabled Social CRM – An Exploratory Analysis in the Automotive Industry....Pages 157-172
Social Customer Relationship Management as Predictor of Customer Relationship Performance: An Empirical Study of B2B and B2C Companies....Pages 173-182
Online Stakeholder Interaction of Some Airlines in the Light of Situational Crisis Communication Theory....Pages 183-192
Front Matter....Pages 193-193
Social Media Use Among Teenagers in Brunei Darussalam....Pages 195-205
An Empirical Study of Facebook Adoption Among Young Adults in a Northeastern State of India: Validation of Extended Technology Acceptance Model (TAM)....Pages 206-218
Impact of Perceived Connectivity on Intention to Use Social Media: Modelling the Moderation Effects of Perceived Risk and Security....Pages 219-227
Front Matter....Pages 193-193
An Empirical Examination of Factors Affecting Continuance Intention Towards Social Networking Sites....Pages 228-239
A Conceptual Review of Social Media Adoption in SMEs....Pages 240-250
Social Media Usage of GSM Operators in Turkey: A Content Analysis of Twitter Use....Pages 251-260
Developing a Theoretical Model to Examine Consumer Acceptance Behavior of Mobile Shopping....Pages 261-266
Consumer Adoption of Mobile Government in the Kingdom of Saudi Arabia: The Role of Usefulness, Ease of Use, Perceived Risk and Innovativeness....Pages 267-279
Understanding the Adoption of Smart Wearable Devices to Assist Healthcare in China....Pages 280-291
Green Information System Adoption and Sustainability: A Case Study of Select Indian Banks....Pages 292-304
Exploring XBRL-Based Reporting System: A Conceptual Framework for System Adoption and Implementation....Pages 305-316
Front Matter....Pages 317-317
Exploring Theoretical Concepts for Explaining Sharing in the Social Media Environment....Pages 319-324
The Value Creation of Social Media Information....Pages 325-331
The Intersection of Source, Message, and Recipient Characteristics on Information-Exchange Activity via Twitter....Pages 332-353
Persuasiveness of eWOM Communications: Literature Review and Suggestions for Future Research....Pages 354-359
Impact of Anonymity and Identity Deception on Social Media eWOM....Pages 360-370
Consumer Intentions on Social Media: A fsQCA Analysis of Motivations....Pages 371-386
Front Matter....Pages 387-387
The Role of Non-social Benefits Related to Convenience: Towards an Enhanced Model of User’s Self-disclosure in Social Networks....Pages 389-400
Exploring How Individuals Manage Their Image When Interacting with Professional Contacts Online....Pages 401-410
Norm of Reciprocity – Antecedent of Trustworthiness in Social Media....Pages 411-418
Effect of Social Media on Trust in Virtual Project Teams of Construction Sector in Middle East....Pages 419-429
Trust Management in Social Internet of Things: A Survey....Pages 430-441
Combating Misinformation Online: Identification of Variables and Proof-of-Concept Study....Pages 442-454
Front Matter....Pages 387-387
Breaking Anonymity of Social Network Accounts by Using Coordinated and Extensible Classifiers Based on Machine Learning....Pages 455-470
Controlling and Mitigating Targeted Socio-Economic Attacks....Pages 471-476
Front Matter....Pages 477-477
Social Sensor Web: Towards a Conceptual Framework....Pages 479-492
Towards Process Patterns for Processing Data Having Various Qualities....Pages 493-504
Business Intelligence from User Generated Content: Online Opinion Formation in Purchasing Decisions in High-Tech Markets....Pages 505-521
Discourse Analysis of Blogs: Analyzing Language to Maximize the Value of Consumption-Oriented Blogs as Data Source....Pages 522-532
Insights from Twitter Analytics: Modeling Social Media Personality Dimensions and Impact of Breakthrough Events....Pages 533-544
Analysis of the Value of Public Geotagged Data from Twitter from the Perspective of Providing Situational Awareness....Pages 545-556
Social Media Use During Emergency Response – Insights from Emergency Professionals....Pages 557-566
Predicting Stock Movements using Social Network ....Pages 567-572
Coordinating Data-Driven Decision-Making in Public Asset Management Organizations: A Quasi-Experiment for Assessing the Impact of Data Governance on Asset Management Decision Making....Pages 573-583
Front Matter....Pages 585-585
Political Social Media in the Global South....Pages 587-593
Opportunities and Challenges of Using Web 2.0 Technologies in Government....Pages 594-606
Political Factors for the Adoption of Different Governance Models in the Provision of Public Services Under Web 2.0 Technologies....Pages 607-618
Mobile Governance in Indian Urban Local Bodies: An Exploratory Study....Pages 619-627
Smart Governance for Smart Cities: A Conceptual Framework from Social Media Practices....Pages 628-634
Expression in the Social Age: Towards an Integrated Model of Technology Acceptance, Personality, Civic Engagement and Social Capital....Pages 635-645
Predicting People’s Intention Towards Sharing Political Contents in Social Media: The Moderating Effect of Collective Opinion....Pages 646-657
Front Matter....Pages 659-659
Understanding Business Models in the Sharing Economy in China: A Case Study....Pages 661-672
Influences and Benefits of Role Models on Social Media....Pages 673-684
Front Matter....Pages 659-659
Using Facebook to Find Missing Persons: A Crowd-Sourcing Perspective....Pages 685-694
Social Media and Megachurches....Pages 695-700
‘Unofficial’ Presence of Higher Education Institutions in India on Social Media: Good or Bad?....Pages 701-706
Development of an Integrated Connectedness Model to Evaluate the Effectiveness of Teaching and Learning....Pages 707-716
Consumers’ Attitudes Towards Social Media Banking....Pages 717-727
Back Matter....Pages 729-730