Social Computing and Social Media. Participation, User Experience, Consumer Experience, and Applications of Social Computing: 12th International Conference, SCSM 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Copenhagen, Denmark, July 19–24, 2020, Proceedings, Part II

Front Matter ....Pages i-xxvii
Front Matter ....Pages 1-1
 Knowledge Sharing and Community Promotion in Online Health Communities: Examining the Relationship Between Social Support, Community Commitment, and Trust Transfer  (Zaenal Abidin, Achmad Nizar Hidayanto, Dedi I. Inan, Amira Luthfia Fitriani, Atikah Zahrah Halim, M. Farhan Mardadi et al.)....Pages 3-15
 Compliment Rules or Compliments Rule? A Population-Level Study of Appearance Commenting Norms on Social Media  (Erica Åberg, Aki Koivula, Iida Kukkonen, Outi Sarpila, Tero Pajunen)....Pages 16-28
 Understanding Open Collaboration of Wikipedia Good Articles  (Huichen Chou, Donghui Lin, Toru Ishida, Naomi Yamashita)....Pages 29-43
 Federated Artificial Intelligence for Unified Credit Assessment  (Minh-Duc Hoang, Linh Le, Anh-Tuan Nguyen, Trang Le, Hoang D. Nguyen)....Pages 44-56
 Exploring TikTok Use and Non-use Practices and Experiences in China  (Xing Lu, Zhicong Lu, Changqing Liu)....Pages 57-70
 Building an Integrated Comment Moderation System – Towards a Semi-automatic Moderation Tool  (Dennis M. Riehle, Marco Niemann, Jens Brunk, Dennis Assenmacher, Heike Trautmann, Jörg Becker)....Pages 71-86
 Understanding Moderation in Online Mental Health Communities  (Koustuv Saha, Sindhu Kiranmai Ernala, Sarmistha Dutta, Eva Sharma, Munmun De Choudhury)....Pages 87-107
 User-Generated Short Video Content in Social Media. A Case Study of TikTok  (Aliaksandra Shutsko)....Pages 108-125
 Review of Electronic Word-of-Mouth Based on Bibliometrics  (Peihan Wen, Ruiquan Wang)....Pages 126-144
Front Matter ....Pages 145-145
 Identifying User Experiences for Decision-Making in Service Science  (Silvana Aciar, Mayela Coto, Gabriela Aciar)....Pages 147-157
 Customer eXperience in e-Learning: A Systematic Mapping Study  (Iván Balmaceda Castro, Cristian Rusu, Silvana Aciar)....Pages 158-170
 Customer eXperiences in Retail: Case Studies in Physical and Virtual Channels  (Camila Bascur, Cristian Rusu, Daniela Quiñones)....Pages 171-180
 Evaluation of Customer eXperience and Behaviour: A Literature Review  (Sandra Cano, Cristian Rusu, Daniela Quiñones)....Pages 181-192
 User eXperience Heuristics for National Park Websites  (Dania Delgado, Daniela Zamora, Daniela Quiñones, Cristian Rusu, Silvana Roncagliolo, Virginica Rusu)....Pages 193-204
 Programmer eXperience: A Set of Heuristics for Programming Environments  (Jenny Morales, Cristian Rusu, Federico Botella, Daniela Quiñones)....Pages 205-216
 Understanding User Needs and Customer eXperience in Tourism Area  (Luis Rojas, Daniela Quiñones, Cristian Rusu)....Pages 217-225
 Customer eXperience in Valparaíso Hostels: Analyzing Tourists’ Opinions  (Virginica Rusu, Cristian Rusu, Daniela Quiñones, Silvana Roncagliolo, Victoria Carvajal, Martin Muñoz)....Pages 226-235
 Students’ Perception on Customer eXperience: A Comparative Study  (Cristian Rusu, Virginica Rusu, Federico Botella, Daniela Quiñones, Bogdan Alexandru Urs, Ilie Urs et al.)....Pages 236-246
 An Experimental Study on Promotion of Pro-Environmental Behavior Focusing on “Vanity” for Interactive Agent  (Mizuki Yamawaki, Kimi Ueda, Yoshiki Sakamoto, Hirotake Ishii, Hiroshi Shimoda, Kyoko Ito et al.)....Pages 247-258
Front Matter ....Pages 259-259
 The Key Role of Social Media in Identifying Consumer Opinions for Building Sustainable Competitive Advantages  (Armenia Androniceanu, Irina Georgescu, Jani Kinnunen)....Pages 261-277
 The Digital “Advertising Call”: An Archeology of Advertising Literacy  (Karine Berthelot-Guiet)....Pages 278-294
 Research on Computational Simulation of Advertising Posters Visual Cognition  (Xueni Cao, Ying Fang, Liyu Zhu, Xiaodong Li, Liqun Zhang)....Pages 295-308
 “Fail, Clickbait, Cringe, Cancel, Woke”: Vernacular Criticisms of Digital Advertising in Social Media Platforms  (Gustavo Gomez-Mejia)....Pages 309-324
 A Study on the Similarity of Fashion Brands Using Consumer Relationship and Consumer Sense  (Yuzuki Kitajima, Kohei Otake, Takashi Namatame)....Pages 325-335
 Analysis of Consumer Community Structure and Characteristic Within Social Media  (Shin Miyake, Kohei Otake, Takashi Namatame)....Pages 336-354
 Exploring Advertising Literacy Digital Paths: Comparison Between Gender Approaches Among Chilean Students  (Claudia Montero-Liberona, Gianluigi Pimentel Varas, Gregorio Fernández Valdés)....Pages 355-373
 Comparison of the Purchasing Behavior for Oneself or Other Using Eye Tracking Gaze Data  (Mei Nonaka, Kohei Otake, Takashi Namatame)....Pages 374-388
 Analysis of Fashion Market Trend Using Advertising Data of Shopping Information Site  (Retsuya Saito, Kohei Otake, Takashi Namatame)....Pages 389-400
 The Power of Social Media Marketing on Young Consumers’ Travel-Related Co-creation Behavior  (Farzana Sharmin, Mohammad Tipu Sultan)....Pages 401-414
 An Exploratory Investigation of Facebook Live Marketing by Women Entrepreneurs in Bangladesh  (Mohammad Tipu Sultan, Farzana Sharmin)....Pages 415-430
 A Study on Bilingual Superimposed Display Method on Digital Signage  (Takumi Uotani, Yoshiki Sakamoto, Yuki Takashima, Takashi Kurushima, Kimi Ueda, Hirotake Ishii et al.)....Pages 431-443
Front Matter ....Pages 445-445
 Zika Outbreak of 2016: Insights from Twitter  (Wasim Ahmed, Peter A. Bath, Laura Sbaffi, Gianluca Demartini)....Pages 447-458
 An Analysis of the Current Policies for Social Media Use in Saudi Higher Education  (Faowzia Alharthy, Yuanqiong Wang, Alfreda Dudley)....Pages 459-470
 AMISA: A Pilot Study of an Emotional Supporting Device Between Friends Over Long-Distance  (Yuanyuan Bian, Teng-Wen Chang)....Pages 471-482
 An Agile Product Design in a Smart City Context: A Use Case for Air Pollution Awareness  (Jaime Díaz, Oscar Ancán)....Pages 483-500
 Instagram Stories  (Cristóbal Fernández-Robin, Scott McCoy, Diego Yáñez, Luis Cardenas)....Pages 501-510
 Proposal to Enhance University Students’ Motivation to Switch to a Morning-Oriented Lifestyle with a Community Approach  (Hidenori Fujino, Taiga Okunari, Yuko Kato, Honoka Kobashi, Tomoya Tarutani, Nao Miyano et al.)....Pages 511-525
 An Exploration of a Social Media Community: The Case of #AcademicTwitter  (Lina Gomez-Vasquez, Enilda Romero-Hall)....Pages 526-537
 Does Delivery Method Matter for Multicultural Undergraduate Students? A Case Study of an Australian University in the United Arab Emirates  (Ajrina Hysaj, Doaa Hamam)....Pages 538-548
 Proposal of the Elderly Supporting System Based on the Perspective of Local Community in Japan  (Ayaka Ito, Masaya Ando, Hitoshi Uchida, Muneo Takemoto, Yuichi Murai)....Pages 549-558
 Proposal of the Onion Watch Application for Enjoying a Stroll  (Takayoshi Kitamura, Yu Gang, Tomoko Izumi, Yoshio Nakatani)....Pages 559-568
 Online Gambling Activity in Finland 2006–2016  (Aki Koivula, Pekka Räsänen, Ilkka Koiranen, Teo Keipi)....Pages 569-583
 Being Together Apart: Does Communication via Social Media Help or Harm Romantic Relationships?  (Mark Turner, Emma Prince)....Pages 584-597
 Technology-Based Social Skills Learning for People with Autism Spectrum Disorder  (Katherine Valencia, Virginia Zaraza Rusu, Erick Jamet, Constanza Zúñiga, Eduardo Garrido, Cristian Rusu et al.)....Pages 598-615
 A Personalized and Context Aware Music Recommendation System  (Champika H. P. D. Wishwanath, Supuni N. Weerasinghe, Kanishka H. Illandara, A. S. T. M. R. D. S. Kadigamuwa, Supunmali Ahangama)....Pages 616-627
Back Matter ....Pages 629-632