SHRM Society for Human Resource Management Complete Study Guide: SHRM-CP Exam and SHRM-SCP Exam

Cover
Title Page
Copyright Page
Acknowledgments
About the Author
Contents at a Glance
Contents
Introduction
	How This Book Is Organized
SHRM CP Assessment Test
Part 1 Preparing for the Exams
	Chapter 1 The Basics of SHRM Certification
		Exam Notables
		Exam Overview
			Exam Eligibility
			Exam Basics
		The SHRM Exam Objectives
			Breaking Down the BoCK
		The Value of HR Certification
		Summary
		Key Terms
		Exam Essentials
	Chapter 2 Preparing for the Exam
		Exam Notables
		Study Plans
			Group vs. Self-Study
			The SHRM Exam Objectives
			Using Exam Weights
		Practice Exams
		Exam-Taking Strategies
			Understand the Stem
		Guess When Necessary
		Exam Day Basics
		Mental Mechanisms
			Mindset
			Confidence Building
		Summary
		Exam Essentials
Part 2 Understanding Human Resource Competencies
	Chapter 3 The Dynamic Environment of Human Resource Management
		Exam Notables
		An Evolving Landscape
			Strategic Alignment
			Global Operations
			Diversity, Equity, and Inclusion
			Talent Acquisition and Workforce Management
			Regulatory Environment
			Measuring Results
			Corporate Social Responsibility
		HR Demographics
		A Day in the Life of HR
		HR Professional Development
			Landing Your First Job in HR
		Managing Burnout
		Summary
		Exam Essentials
	Chapter 4 The Business Competency Cluster
		Exam Notables
		Business Competencies
		Business Acumen
			Business and Competitive Awareness
			Financial Analysis
			Strategic Alignment
		Consultation
			Evaluating Business Challenges
			Designing and Implementing HR Solutions
		Critical Evaluation
			Data Advocate
			Data Gathering and Analysis
		Summary
		Key Terms
		Exam Essentials
Part 3 The People Knowledge Domain
	Chapter 5 Strategic Human Resource Management
		Exam Notables
		The SHRM Exam Objectives
		Strategic Business Management
		Systems Theory
		Systems Thinking
		Strategic Planning
			Strategic Analysis
		The Strategic Planning Process
			Strategy Formulation
			Strategy Implementation and Evaluation
			Project Management
		SHRM SCP Only
			Becoming Strategic Business Partners
			Engaging Leaders
			Evaluating HR Activities
		Summary
		Key Terms
		Exam Essentials
		Review Questions
	Chapter 6 Talent Acquisition
		Exam Notables
		The SHRM Exam Objectives
		Aligning Strategy
			Mergers and Acquisitions
			Joint Ventures
			Strategic Alliance
			Divestitures and Downturns
		Talent Planning
		The Employer Brand
			Employee Value Proposition
		Job Analysis and Descriptions
		Recruiting
			Recruiting Methods
		Selection
			Employment Interviews
			Assessment Centers
			Job Offers
			Education, Certification, and Licensing
			Negotiation Techniques
			Acculturation, Socialization, Orientation, and Onboarding
		Workforce Analytics
		SHRM SCP Only
		Summary
		Key Terms
		Exam Essentials
		Review Questions
	Chapter 7 Employee Engagement and Retention
		Exam Notables
		The SHRM Exam Objectives
		Employee Engagement
			Organizational Behavior
			Job Attitudes
			Organizational Commitment
			Job Characteristics
		The Role of Culture
			Assessing Engagement
			Positive Engagement Strategies
			Engaging a Remote Workforce
		Human Resources and the Employee Life Cycle
		Performance Management Systems
			Performance Standards
			Evaluating Performance
			Appraisals
			Positive Feedback Systems
			Evaluating Performance Management Systems
		SHRM SCP Only
		Summary
		Key Terms
		Exam Essentials
		Review Questions
	Chapter 8 Learning and Development
		Exam Notables
		The SHRM Exam Objectives
		The Learning and Development System
			Social Innovation through Learning and Development
			Knowledge Management
			Learning Management Systems
			Career Development
		L&D Intervention Strategies
			Needs Analysis
			Training Interventions and Delivery
			Instructional Design
			Developmental Interventions
			Leadership Development
		SHRM SCP Only
		Summary
		Key Terms
		Exam Essentials
		Review Questions
	Chapter 9 Total Rewards
		Exam Notables
		The SHRM Exam Objectives
		Strategic Total Rewards
		Building Pay Structures
			Job Evaluation
			Collecting Compensation Data
			Data Collection Methods
			Pay Practices
			Labor Law Compliance
		Benefits
		Compensation Metrics
		SHRM SCP Only
		Summary
		Key Terms
		Exam Essentials
		Review Questions
Part 4 The Workplace Knowledge Domain
	Chapter 10 HR in the Global Context
		Exam Notables
		The SHRM Exam Objectives
		Defining Global Strategy
		Multinational Enterprises
			Structuring an MNE
			HR and Due Diligence
			Global Staffing
			Managing Expatriates
		SHRM SCP Only
		Summary
		Key Terms
		Exam Essentials
		Review Questions
	Chapter 11 Diversity and Inclusion
		Exam Notables
		The SHRM Exam Objectives
		Defining Diversity, Equity, and Inclusion
		Focusing on Diversity, Equity, and Inclusion
			A Strategic Focus
			An Operational Focus
		Demographic Barriers to Success
			Workplace Accommodations
		Competency and Knowledge Alignment
			Operating in a Diverse Workplace
			Advocate for Diversity and Inclusion
		SHRM SCP Only
		Summary
		Key Terms
		Exam Essentials
		Review Questions
	Chapter 12 Risk Management
		Exam Notables
		The SHRM Exam Objectives
		Types of Risk
			Workplace Safety and Health
			Security Risks
		Enterprise Risk Management
			The Risk Management Process
			Risk Management Techniques
			Written Risk Management Plans
		SHRM SCP Only
		Summary
		Key Terms
		Exam Essentials
		Review Questions
	Chapter 13 Corporate Social Responsibility
		Exam Notables
		The SHRM Exam Objectives
		Defining Corporate Social Responsibility (CSR)
			Corporate Shared Value
			Benefits of Corporate Social Responsibility
		Corporate Citizenship
			Corporation vs. Corporate
		Sustainable Business Practices
			A Global Approach
		The Role of Human Resources
			Business Strategy
			Talent Acquisition
			Risk Management
			Total Rewards
			Learning and Development
		SHRM SCP Only
		Summary
		Key Terms
		Exam Essentials
		Review Questions
	Chapter 14 U.S. Employment Laws and Regulations
		Exam Notables
		The SHRM Exam Objectives
		The Regulatory Environment
		Laws Enforced by the Equal Employment Opportunity Commission
			Americans with Disabilities Act
			Civil Rights Act of 1964
			Genetic Information Nondiscrimination Act
		Laws Enforced/Administered by the Occupational Safety and Health Administration
			Occupational Safety and Health Act
			National Institute for Occupational Safety and Health
			Whistleblower Protection
		Laws Administered by the Office of Workers’ Compensation Programs
			Federal Employees’ Compensation Act
			Longshore and Harbor Workers’ Compensation Act
		Laws Administered by the National Labor Relations Board and the Office of Labor-Management Standards
			National Labor Relations Act
			Labor Management Relations Act
			Labor-Management Reporting and Disclosure Act
		Laws Administered by the Wage and Hour Division
			Davis-Bacon Act
			Employee Polygraph Protection Act
			Fair Labor Standards Act
			Family and Medical Leave Act
			Walsh–Healey Public Contracts Act
		Laws Administered by the Mine Safety and Health Administration
			Federal Mine Safety and Health Act
			The Mine Improvement and New Emergency Response Act
		Laws Administered by the Employee Benefits Security Administration
			Employee Retirement Income Security Act
			Patient Protection and Affordable Care Act
		Laws Administered by the Department of Homeland Security or the Department of Justice
			H2A Temporary Agricultural Workers
			Immigration and Nationality Act
		Miscellaneous Laws and Concepts
			Drug Free Workplace Act
			Garnishment of Wages
			Harassment
			Lilly Ledbetter Fair Pay Act
			LGBTQ Sex-Based Discrimination
			Retaliation
			Sexual Harassment
			Worker Adjustment and Retraining Notification Act
			Retention of Documents
		SHRM-SCP Only
		Summary
		Key Terms
		Exam Essentials
		Review Questions
Part 5 The Organization Knowledge Domain
	Chapter 15 Structure of the HR Function
		Exam Notables
		The SHRM Exam Objectives
		Human Resources as a Core Competency
			The Role of Human Resources
			HR’s Job
			Integrating Human Resources
		Human Resource Service Models
			Centralized/Decentralized HR Structures
			Outsourcing
		Measuring Human Resource Contributions
		Competency and Knowledge Alignment
			Delivering Messages
			Exchanging Organizational Information
			Listening
			Networking
			Relationship Building
		SHRM SCP Only
		Summary
		Key Terms
		Exam Essentials
		Review Questions
	Chapter 16 Organizational Effectiveness and Development
		Exam Notables
		The SHRM Exam Objectives
		Organizational Effectiveness and Development Defined
		People Interventions
			Individual Behaviors
			Group and Team Dynamics
		Process Interventions
		International Organization for Standardization
		Structural Interventions
			Customer or Product
			Functional
			Geographic
			Matrix
		Managing Change
		Competency and Knowledge Alignment
			Teamwork
			Conflict Management
		SHRM SCP Only
		Summary
		Key Terms
		Exam Essentials
		Review Questions
	Chapter 17 Workforce Management
		Exam Notables
		The SHRM Exam Objectives
		Integrating Workforce Management
			Workforce Planning
			Identify Gaps and Plan Action
		Knowledge Management
		Leadership Development
			The Leadership Gap
			Leadership Theories and Styles
		Competency and Knowledge Alignment
			Navigating the Organization
			Vision
			Managing HR Initiatives
			Influence
		SHRM SCP Only
		Summary
		Key Terms
		Exam Essentials
		Review Questions
	Chapter 18 Employee and Labor Relations
		Exam Notables
		The SHRM Exam Objectives
		Employment Rights and Responsibilities
			Employment Agreements
			Employment Disputes
		Intellectual Property Rights
		Trade Unions
			Works Councils
			Collective Bargaining
			Contract Administration
			Union Strategies
			International Labor Relations
		Competency and Knowledge Alignment
			Negotiation
		SHRM SCP Only
		Summary
		Key Terms
		Exam Essentials
		Review Questions
	Chapter 19 Technology Management
		Exam Notables
		The SHRM Exam Objectives
		Impact of Technology on HR Management
		Technology and General HR Practices
			Automation
			Third-Party Vendor Management
			Technology Policies
			Employee Monitoring
			Risk Management
		SHRM SCP Only
		Summary
		Key Terms
		Exam Essentials
		Review Questions
Appendix A Answers to the Chapter Review Questions
	Chapter 5: Strategic Human Resource Management
	Chapter 6: Talent Acquisition
	Chapter 7: Employee Engagement and Retention
	Chapter 8: Learning and Development
	Chapter 9: Total Rewards
	Chapter 10: HR in the Global Context
	Chapter 11: Diversity and Inclusion
	Chapter 12: Risk Management
	Chapter 13: Corporate Social Responsibility
	Chapter 14: U.S. Employment Laws and Regulations
	Chapter 15: Structure of the HR Function
	Chapter 16: Organizational Effectiveness and Development
	Chapter 17: Workforce Management
	Chapter 18: Employee and Labor Relations
	Chapter 19: Technology Management
Appendix B Summary of Form I-9 Changes
	Exam Notables
	Summary of Changes
		Updates Based on Form I-9 Revision
		Major Guidance Changes
		New Content
		Major Clarifications
		Plain Language Updates
Index
EULA