SHRM CP Exam Prep - SHRM CP Certification Secrets Study Guide, 2 Complete Practice Tests, Detailed Answer Explanations:

Introduction
Secret Key #1 – Plan Big, Study Small
Secret Key #2 – Make Your Studying Count
Secret Key #3 – Practice the Right Way
	Untimed and Open-Book Practice
	Timed and Open-Book Practice
	Timed and Closed-Book Practice
Secret Key #4 – Pace Yourself
Secret Key #5 – Have a Plan for Guessing
Test-Taking Strategies
	Read Carefully
	Contextual Clues
	Prefixes
	Hedge Words
	Switchback Words
	Face Value
	Answer Selection
	Answer Choice Families
	Eliminate Answers
	Avoid Fact Traps
	Extreme Statements
	Benchmark
	Predict the Answer
	Tough Questions
	Check Your Work
	Pace Yourself
	Don’t Rush
	Keep Moving
Four-Week SHRM-CP Study Plan
	Week 1: Behavioral Competencies: Leadership, Interpersonal, and Business
		Instructional Content
	Week 2: HR Expertise: People
		Instructional Content
	Week 3: HR Expertise: Organization and Workplace
		Instructional Content
	Week 4: Practice Tests
		Practice Test #1
		Practice Test #2
Behavioral Competencies: Leadership
	Leadership and Navigation
		Leadership Theories
			Situational Leadership
			Inclusive Leadership
			Participative Leadership
			Transformational Leadership
			Theory X + Theory Y of Leadership
		People Management Techniques
		Motivation Theories
			Extrinsic vs. Intrinsic Motivation
			Taylor’s Scientific Management
			Skinner’s Operant Conditioning
			Maslow’s Hierarchy of Needs
			Herzberg’s Motivator Hygiene Theory
			McClelland’s Acquired Needs Theory
			Locke\'s Goal-Setting Theory
			Vroom’s Expectancy Theory
			Attribution Theory
			Self-Determination Theory
			Job Characteristics Model
		Influence and Persuasion Techniques
			Personal Appeal
			Forming Coalitions
			Rational Persuasion
			Leading by Example
		Trust and Relationship-Building Techniques
			Emotional Intelligence
			Social Intelligence
	Ethical Practice
		Ethical Agent
		Personal Integrity
		Professional Integrity
		Ethical Business Principles and Practices
			Transparency
			Confidentiality
			Anonymity
			Conflicts of Interest
			Privacy Principles
		Code of Conduct
Behavioral Competencies: Interpersonal
	Relationship Management
		Types of Conflict
			Task Conflict vs. Relationship Conflict
			Inter- and Intra-Organizational Conflict
		Conflict Management Methods
		Conflict Resolution Styles
			Avoidance
			Competition
			Cooperation
			Conciliation
		Conflict Resolution Techniques
			Accommodate
			Avoid
			Collaborate
		Negotiation
		Negotiation Tactics, Strategies, and Styles
			Perspective Taking
			Principled Bargainer
			Interest-Based Bargaining
			Auction
		Relationship Building
		Professional Networking
		Teamwork
	Communication
		Elements of Communication
		General Communication Techniques
			Planning Communications
			Active Listening
		Communication Techniques for Specialized Situations
			Giving Feedback
			Facilitating Focus Groups
			Facilitating Staff Meetings
		Communications Media
	Global and Cultural Effectiveness
		Cultural Intelligence
		Cultural Norms, Values, and Dimensions
			Hall Model of Organizational Culture
			Hofstede Model of Cross-Cultural Differences
			Schein’s Model of Organizational Culture
			Trompenaars’s Model of Organization Culture
		Techniques for Bridging Individual Differences and Perceptions
			Barrier Removal
			Assimilation
		Best Practices for Managing Globally Diverse Workforces
		Interactions and Conflicts of Professional and Cultural Values
Behavioral Competencies: Business
	Business Acumen
		Business Terms and Concepts
		Analyzing and Interpreting Business Documents
			Balance Sheets
			Budgets
			Cash Flow Statements
			Profit and Loss Statements
		Elements of a Business Case
		Business Intelligence Tools and Techniques
			Online Analytical Processing (OLAP)
			Advanced Analytics
			Business Intelligence Portals
		Financial Analysis Methods to Assess Business Health
			Marketing and Sales Metrics
			Operations and Business Development Metrics
			Information Technology Metrics
			General Business and Economic Environment Metrics
		Key Factors Influencing Business and Competitive Awareness
		Business Analysis
		Strategic Alignment
	Consultation
		Organizational Change Management Theories and Models
			Gene Dalton\'s Theory of Lasting Change
			Lewin’s Change Management Model
			McKinsey 7-S Model
			John Kotter’s 8-Step Change Model
		Organizational Change Processes
			Leadership Buy-In
			Building a Case for Change
			Engaging Employees
			Communicating Change
			Removing Barriers
			Ensuring Change Management Is Successful and Avoiding Failures
		Consulting Processes and Models
			Discovery
			Analysis and Solution
			Recommendation
			Implementation
		Effective Consulting Techniques
			Understanding Organizational Culture
			Understanding Areas and Limits of One’s Own Expertise
			Setting Reasonable Expectations
			Avoiding Overpromising
		Key Components of Successful Client Interactions
		Methods for Design and Delivery of Human Resource Functions and Processes
			Issue Tracking
			Client Service
	Critical Evaluation
		Survey and Assessment Tools
			Development
			Administration
			Validation
		Sources of Data
			Observations
			Surveys
			Interviews
			Focus Groups
		Basic Concepts in Statistics and measurement
			Descriptive Statistics
			Correlation
			Regression Analysis
			Reliability
			Validity
		Interpretation of Data and Charts
		Using Data to Support a Business Case
Human Resources Expertise: People
	Human Resources Strategic Planning
		Approaches to Project management
			Lean Six Sigma
			Agile
			Critical Chain
		Project Management Processes
		Systems Thinking
		Project planning, monitoring, and reporting methods and tools
			Gantt Charts
			Critical Path Analysis (CPA)
			Project Evaluation and Review Technique (PERT)
			Work Breakdown Structure (WBS)
			Outcome Monitoring
			Variance Analysis
		Organizational Mission and Vision Statements, Values and Impact on Strategic Management, and Planning
		Role of Strategic Planning and Management in Creating and Sustaining a Competitive Advantage
			Strategies Identified by Michael Porter to Maintain a Competitive Edge
			Michael Porter\'s Five Forces Model of Competition
		Strategic Planning Analysis Frameworks
			SWOT Analysis Process
			PESTLE Analysis
			Industry Analysis
			Scenario Planning
			Growth-Share Matrix
		Strategic Planning Process
			Formulation
			Goal Setting
			Implementation
			Evaluation
	Talent Acquisition
		Approaches to Employee Onboarding
		Approaches to Sourcing
		Employment Categories
			Exempt and Nonexempt Employees
			Temporary or Contract Workers
			Interns
			Importance of Correctly Classifying Workers
		Job Analysis and Identification of Job Requirements
			Job Analysis Methods
		Job Offer Contingencies
		Job Offer Negotiations
			Written Employment Contracts (Offer Letters)
		Methods for Creating and Maintaining a Positive Employer Value Proposition and Employment Branding
		Methods for Selection Assessment
			Selection Process
			Preemployment tests
			Assessment Centers
			Interviews
			Concerns with Using Behavioral or Personality Assessments in the Hiring Practice
			Ensuring Validity and Reliability of Screening and Selection Methods
		Talent Acquisition Metrics
	Employee Engagement and Retention
		Types of Organizational Culture
			Authoritarian
			Mechanistic
			Participative
			Learning
			High Performance
		Approaches to Developing and Maintaining a Positive Organizational Culture
			Learning Strategies
			Communication Strategies
			Building Values
			Maintaining Organizational Culture
			Modifying Organizational Culture
		Approaches to Recognition
		Employee Lifecycle Phases
		Employee Retention Concepts and Best Practices
			Causes of Absenteeism and Turnover
			Retention and Turnover Metrics
			Employee retention programs
			Realistic Job Previews
		Job Attitude Theories and Basic Principles
			Equity Theory
		Methods of Assessing Employee Attitudes
			Focus Groups
			Stay Interviews
			Surveys
		Interventions for Improving Job Attitudes
		Job Enrichment, Enlargement Principles, and Techniques
		Key Components and Best Practices of Performance Management Systems
		Principles of Effective Performance Appraisal
			Performance Appraisal Methods
			Ranking Techniques of Appraisal
			Rating Techniques of Appraisal
			Behaviorally Based Techniques of Appraisal
			Narrative Techniques of Appraisal
			Common Performance Appraisal Problems
			Performance Appraisal Training
		Workplace Flexibility Programs
	Learning and Development
		Learning Organizations
		Approaches to Coaching and Mentoring
			Coaching
			Mentoring
		Career development
			Stages of Working and Professional Career Development
			Techniques for Career Development
		Developmental Assessments
		Knowledge-Sharing Techniques and Facilitation
		Learning and Development Approaches and Techniques
			Main Kinds of Learning and Best Processes
			Employee Development Methods
			On-the-Job Training Methods
			Off-the-Job Training Methods
			Management and leadership development
			ADDIE Model of Training
		Needs Analyses
			Cost/Benefit Analysis
		Learning Evaluation
			Kirkpatrick’s Four-Level Learning Evaluation Model
			The Learning Curve
		Learning Theories
			Training vs. Education and Explicit Knowledge vs. Tacit Knowledge
			Principles of Learning
			Bloom’s Taxonomy of Learning
			Andragogy and Pedagogy
			Malcolm Knowles’s Assumptions of Learners
			Learning Styles
	Total Rewards
		Types of rewards
		Philosophy
		Strategy
		Pay structures
			Pay Levels and Pay Banding
			Broadbanding
		Job evaluation or analysis
			Wage compression
			Compa-ratio
			Calculating Piece Rates
			Using Benchmarking to Design Compensation Initiatives
			Using Remuneration Surveys to Ensure Competitiveness
		Pay Practices and Issues
			Base pay
			Differential Pay
			Incentive or Variable Pay
		Compensation Plans for Common and Special Workforce Groups
			Executive Compensation Plans
			Sales Compensation Plans
			Global and Expatriate Compensation Plans
		Other Compensation
			Deferred Compensation
			Company-Wide Incentive Plans
			ESOP
		Leave Plans and Approaches
			PTO Policies
			Holidays and Other Pay for Time Not Worked
			Unpaid Leave
		Health-Care Insurance Plans
			FSA
			HSA
		Other Benefits
			Workers’ Compensation
			Unemployment Compensation
			Cafeteria Plans
			Disability Insurance
			Employee Wellness Programs
			Employee Assistance Programs
			Family and Flex Benefits Programs
		Pensions or Retirement Plans
			Social Security
		Total Compensation Statements
		Total Rewards Metrics and Benchmarks
Human Resources Expertise: Organization
	Structure of the Human Resources Function
		Operational Integration and Alignment of Human Resources Management
		Key Elements of Human Resources
		Human Resource Models
			Centralized and Decentralized Decision-Making
			Center of Excellence (COE) Human Resources Model
			Shared Services Human Resources Model
		Human Resource Function Metrics
			Human Resource Staff Per Full Time Employee (FTE)
			Human Resources Customer Satisfaction
			Key Performance Indicators
			Balanced Scorecards
		Human Resource Staff Roles or Titles
		Outsourcing
	Organizational Effectiveness and Development
		Application of Behavioral Assessments
		Intragroup dynamics
			Group Formation Theories
			Group Development Stages
			Group Cohesion
		Intergroup Dynamics
		Organizational Design Structures
			Customer Organizational Structure
			Functional Organizational Structure
			Divisional Organizational Structure
			Matrix Organizational Structure
			Geographic Organizational Structure
		Contribution of Efficiency and Effectiveness to Organizational Structure
	Workforce Management
		Stages of Human Resource Workforce Planning
		Long-Term Forecasting Techniques for Planning Employment Needs
		Demographic Forces That Influence the Labor Market
		Workforce Analysis
		Analytical Steps for Evaluating Labor Supply and Demand
		Approaches to Restructuring
			Restructuring During Mergers and Acquisitions
			Restructuring Through Downsizing
			Conducting a Layoff or Reduction in Force
			Risks and Alternatives to a Layoff or Reduction in Force
		High-Potential Development Programs
		Succession Planning
		Attrition
	Employee and Labor Relations
		Types and Structures of Organized Labor
		National Labor Relations Board
			Similarities and Differences Between the NLRB and the Federal Labor Relations Council
		Employment Rights and Standards
		Unfair Labor Practices
			Filing a Charge with the NLRB
		LMRA
		Organization of a Union
		Defensive Tools Used by Employers
		Bargaining Structures and Processes
			Collective Bargaining Agreements
		Contract Negotiation
			Contract Administration Process
		Work Stoppages
		Strikes
			Handling Strikes
			Preventing Strikes
		Lockouts
		Grievances
			Preventing Retaliation Claims
		Ethics
		Alternative Dispute Resolution
			Mediation
			Arbitration
		Employee Discipline Procedures and Approaches
			Terminations
		Employment-at-Will Doctrine
		Employee misconduct investigations
			Weingarten Rights
		Handling International Labor Relations
	Technology Management
		HRIS
			Employee Self-Service
		Data and Information Management
			Data Integrity
			Confidentiality and Disclosures
			Importance of IT Security
		Policies and Procedures for Procurement of Technology
		Technology Use Policies
			Social Media Policies
		Applicant Tracking Systems
Human Resources Expertise: Workplace
	Human Resources in the Global Context
		Stages of International Human Resource Management
			Expatriates and Repatriates
			First-Country Nationals and Third-Country Nationals
		Best Practices for International Assignments
			Criteria for Selecting Individuals for International Assignments
			Expatriate Training and Socialization
			Compensation Adjustments Made for Expatriates
			Health and Safety Considerations for Expatriates
			Employee Repatriation
		Requirements for Moving Work
			Off-shoring
	Diversity and Inclusion
		Approaches to an Inclusive Workplace
			Diversity Training
		Managing a Multigenerational Workforce
		Demographic Barriers Encountered in Today’s Workplace
			Supporting a LGBTQ Workforce
		Workplace Accommodations
			Accommodations for Disabilities
			Accommodations for Religion
			Accommodations for Veterans and Active Military
		Affirmative Action Plans
		Disparate Treatment
			Disparate Impact
			Four-Fifths Rule and Adverse Impact Analysis
	Risk Management
		Risk Types
		Risk Assessments
		Handling Risks
		Security Concerns and Prevention
			Workplace Violence
			Fraud and Theft
			Corporate Espionage
			Sabotage
			Kidnapping and Ransom
		Approaches to a Drug Free Workplace
			Drug-Free Workplace Act
			Cautionary Measures When Designing Drug Testing Programs
		Preparing for Emergencies and Natural Disasters
			Safety and Health Management Plans
			Emergency Action Plans
			Fire Prevention Plans
			Emergency Response Plan
			Disaster Recovery Plans
		Business Continuity Planning and Recovery
		Workplace Illness, Injury Prevention, Investigation, Reporting, and Accommodation
			Occupational Injuries to be Reported
			Illness and Injury Prevention
		Safety Training Programs
		Workplace Injury or Illness Investigation
			On-Site Investigations
			Off-Site Investigations
		Workplace Illness or Injury Accommodations
			Workers’ Compensation
			Mental Health
			Light or Modified Duty
		Measuring Quality Assurance
		Harassment and Discrimination Prevention
	Corporate Social Responsibility
		Influence of Organizational Philosophy on Culture
		Creating Shared Values
		Principles of Corporate Citizenship and Governance
		Community Engagement
		Corporate Philanthropy and Charitable Giving
		Employee Volunteer Programs
	U.S. Employment Law and Regulations
		Compensation
			FLSA
			Equal Pay Act
			Lilly Ledbetter Fair Pay Act of 2009
			ERISA
			Federal Wage Garnishment Law
		Employee and Labor Relations
			NLRA
			Taft-Hartley Act
			Landrum-Griffin Act
			NLRB vs. Weingarten (1975)
			Lechmere, Inc. vs. NLRB (1992)
		Equal Employment Opportunity
			EEOC
			Civil Rights Acts
			ADA
			ADEA
			Pregnancy Discrimination in Employment Act of 1978
			Vocational Rehabilitation Act
			UGESP
			Griggs v. Duke Power Co. (1971)
			Phillips v. Martin Marietta Corp. (1971)
		Job Safety and Health
			Sexual Harassment
		Leave and Benefits
			FMLA
			COBRA
			HIPAA
			PPACA
			National Federation of Independent Business v. Sebelius (2012)
		Miscellaneous Protection Laws
			GINA
			Employee Polygraph Protection Act of 1988
			IRCA
			USERRA
			WARN Act
			Privacy Protection Act
SHRM-CP Practice Test #1
Answer Key and Explanations for Test #1
SHRM-CP Practice Test #2
Answer Key and Explanations for Test #2
How to Overcome Test Anxiety
	Causes of Test Anxiety
	Elements of Test Anxiety
	Effects of Test Anxiety
	Physical Steps for Beating Test Anxiety
	Mental Steps for Beating Test Anxiety
	Study Strategy
		Step 1: Scope Out the Test
		Step 2: Map Out the Material
		Step 3: Gather Your Tools
		Step 4: Create Your Environment
		Step 5: Study!
		Step 6: Take a practice test
	Test Tips
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