Seven Lessons for Leading in Crisis (J-B Warren Bennis Series)

Seven Lessons for Leading in Crisis......Page 6
CONTENTS......Page 9
ACKNOWLEDGMENTS......Page 11
THE AUTHOR......Page 13
FOREWORD......Page 15
LEADERS DEVELOP THROUGH CRISES......Page 21
WHO WILL PASS THE TEST?......Page 23
THE GLOBAL ECONOMIC MELTDOWN......Page 24
FORESHADOWING OF THE CURRENT CRISIS......Page 26
ROOT CAUSE OF GLOBAL ECONOMIC MELTDOWN......Page 27
THE 7 LESSONS......Page 29
LESSON #1: FACE REALITY, STARTING WITH YOURSELF......Page 34
FACING REALITY......Page 37
DE-NIAL IS NOT A RIVER IN EGYPT......Page 40
DON’T SHOOT THE MESSENGER......Page 42
IT’S HARD TO ADMIT YOUR MISTAKES…......Page 44
… UNTIL YOU ACKNOWLEDGE YOUR ROLE IN THE PROBLEMS......Page 46
LESSON LEARNED......Page 48
LESSON #2: DON’T BE ATLAS; GET THE WORLD OFF YOUR SHOULDERS......Page 49
THE DANGERS OF TURNING INWARD......Page 51
DUELING NARRATIVES......Page 52
TURNING TO YOUR TEAM FOR HELP......Page 54
LOOKING TO YOUR EXTERNAL TEAM......Page 56
BE WILLING TO BE VULNERABLE......Page 58
BUILDING YOUR RESILIENCE......Page 61
LESSON LEARNED......Page 63
LESSON #3: DIG DEEP FOR THE ROOT CAUSE......Page 64
TRUST, BUT VERIFY......Page 66
GETTING TO THE BOTTOM OF THE PROBLEM......Page 67
DISCOVERING THE ROOT CAUSE......Page 69
HAVE YOU FOUND THE ROOT CAUSE?......Page 72
DÉJÀ VU: A CRISIS RETURNS......Page 73
BRINGING YOUR TEAM TOGETHER......Page 75
LESSON LEARNED......Page 77
LESSON #4: GET READY FOR THE LONG HAUL......Page 78
THINGS WILL GET WORSE......Page 80
CRISES HAVE LONG ROOTS......Page 81
TAKING DECISIVE ACTION......Page 83
REINVENTING YOUR LEADERSHIP......Page 85
IN A CRISIS, CASH IS KING......Page 87
RESPONDING TO EARLY WARNING SIGNALS......Page 88
LESSON LEARNED......Page 90
LESSON #5: NEVER WASTE A GOOD CRISIS......Page 91
HITTING THE WALL AT TEACH FOR AMERICA......Page 93
WASTING A GOOD CRISIS......Page 94
CREATING A CRISIS TO GET COMPETITIVE......Page 96
IN CONTRAST…......Page 97
USING A CRISIS TO FUEL THE FUTURE......Page 99
LOU GERSTNER AND THE TRANSFORMATION OF IBM......Page 101
LESSON LEARNED......Page 102
LESSON #6: YOU’RE IN THE SPOTLIGHT: FOLLOW TRUE NORTH......Page 104
BEING TRANSPARENT......Page 107
BLENDING INTERNAL AND EXTERNAL COMMUNICATIONS......Page 109
DEALING WITH WHISTLE-BLOWERS......Page 110
CREATING A CULTURE OF CANDOR......Page 111
PUBLIC CONFIDENCE, PRIVATE DOUBTS......Page 112
WHO’S RESPONSIBLE FOR THIS CRISIS?......Page 114
A VALENTINE’S DAY TO REMEMBER......Page 116
LESSON LEARNED......Page 118
LESSON #7: GO ON OFFENSE, FOCUS ON WINNING NOW......Page 120
TRANSFORM THE MARKET—AND YOUR COMPANY......Page 122
INVEST DURING DOWNTURNS......Page 128
7 STEPS TO FOCUS ON WINNING......Page 130
LESSON LEARNED......Page 134
CONCLUSION: CRISIS MAY BE YOUR DEFINING MOMENT......Page 136
MY DEFINING MOMENT......Page 139
… AND YOURS......Page 141
MAKING A DIFFERENCE IN THE WORLD......Page 142
APPENDIX......Page 144
REFERENCES......Page 147
FURTHER STUDY OF 7 LESSONS FOR LEADING IN CRISIS......Page 152