Serviceology for Services: Selected papers of the 1st International Conference of Serviceology

Front Matter....Pages i-x
Front Matter....Pages 1-1
Improving Service Processes Based on Visualization of Human-Behavior and POS Data: A Case Study in a Japanese Restaurant....Pages 3-13
Design Procedure and Improvement of a Mathematical Modeling to Estimate Customer Satisfaction....Pages 15-23
PDRplus: Human Behaviour Sensing Method for Service Field Analysis....Pages 25-30
Front Matter....Pages 31-31
Serviceological View of the Development of a Person Trip Survey Application....Pages 33-38
Modeling and Multi-agent Simulation of Bicycle Sharing....Pages 39-46
Modeling Shop Mix Problems as Pareto Optimization Considering Consumer Preference....Pages 47-54
New Mechanism for Matching Service in Perishable Goods Trade: An Approach Using Economic Experiments....Pages 55-67
Analysis of Service Network in Terms of the Synchronization of Body Movements During Face-to-Face Communication....Pages 69-74
Front Matter....Pages 75-75
Constructing Required Functions of Tourism Service Based on Tourists’ Expectancy in Trip Planning....Pages 77-83
Proposal of International Conference Promotion: Destination Branding and Risk Management by a Network of Conference Centres....Pages 85-95
Front Matter....Pages 97-97
A Web 2.0 Platform for Product–Service System Management....Pages 99-106
EDIPS: Effective and Enjoyable Product–Service System Design Education Through Active Thinking....Pages 107-116
Incorporation of Product/Service System Concept in R&D for Complex Products and Systems....Pages 117-124
Product–Service Portfolio Configuration vs. Economic and Financial Results: An Empirical Analysis in the Italian Truck Industry....Pages 125-132
Front Matter....Pages 133-133
Proposal of Handover System for Care Workers Using Community Intelligence....Pages 135-142
Modelling and Simulating Complicated Service Networks in Health Care....Pages 143-149
Patient Context: A New Concept for Gap Model to Understand Patient Satisfaction....Pages 151-158
An Evaluation of Rapid Oral Bacterial Detection Apparatus for an Oral Healthcare Service....Pages 159-168
Data-Oriented Maintenance of Schedule Management of Nursing Care....Pages 169-177
Front Matter....Pages 179-179
Model and Its Management Architecture of Software Service Supply Chains....Pages 181-189
Front Matter....Pages 179-179
An Indoor Autonomous Positioning and Navigation Service to Support Activities in Large-Scale Commercial Facilities....Pages 191-201
A Proposal of Adaptive Restaurant Service Model with Co-creative Design....Pages 203-211
Design of Packaged Tours upon Semantic Service Model....Pages 213-226
Toward Research on Designing a Service System....Pages 227-233
Concept Design of Cause-Related Marketing Using Wants Chain Analysis and Co-creation Workshops....Pages 235-242
Support of Describing Service Delivery Processes in Consideration of Service Function Models on Service CAD System....Pages 243-251
The Effect and Reaction of Information Presentation in Surveillance Service....Pages 253-261
Evaluation and Assessment of Two Simulation Software for Service Engineering....Pages 263-272
Front Matter....Pages 273-273
Modeling the Dynamics of Service: The Creation of Customer Value....Pages 275-285
Designing Methodology for Innovative Service Systems....Pages 287-295
Front Matter....Pages 297-297
Proposal of a New Mutual-Aid Service to Support Resilient Society: Simulation-Based Service Design Approach....Pages 299-307
User-Centered Service Design for Multi-language Knowledge Communication....Pages 309-317
A Tourism Information Service for Safety During School Trips....Pages 319-326
A Practical Approach to Improving the Provision of Information in New Chitose International Airport....Pages 327-334
Study on Investigation of User Satisfaction After Service Implementation About Public Transportation....Pages 335-343
Front Matter....Pages 345-345
Negotiation of Selves in Initial Service Encounters: Conversation Analysis of Sushi Restaurants....Pages 347-353
Improving Service Quality in Nursing Homes Based on the Employee’s Satisfaction....Pages 355-361
Front Matter....Pages 363-363
Functions and Cost of Irrigation Service at the Aichi Irrigation Scheme....Pages 365-375