Safety insights: success and failure stories of practitioners

Cover......Page 1
Half Title......Page 2
Title Page......Page 4
Copyright Page......Page 5
Dedication......Page 6
Table of Contents......Page 8
Preface......Page 10
Editors......Page 18
Contributors......Page 20
Chapter 1 System Knowledge: Most of the Times Adequate but Sometimes Insufficient......Page 26
 Safety and Other Objectives: They Do Not Have to Conflict......Page 27
 Missing the Fine but Important Details......Page 31
 Notes......Page 34
Chapter 2 Safety Interventions: How Can We Make Them Worth the Effort?......Page 36
 People Can Be the Solution: A Collage of Success Stories......Page 37
 Missed Opportunities: Failure to Connect with Others......Page 44
Chapter 3 Only a Few Seconds to Change the Course of an Event......Page 48
 You Will Never Know Exactly, but You Can Always Learn......Page 49
 It Does Not Always Work as Expected......Page 54
 Note......Page 58
 Innovative Safety Solutions? Check In-House Capabilities First!......Page 60
 Beating Administrative Burden via Digital Solutions......Page 64
Chapter 5 How to Eat an Elephant: Implementing Organisational Culture Change......Page 70
 Cultivating Future Safety Leaders......Page 71
 Organisational Inertia When Faced with Innovation......Page 76
 Note......Page 79
Chapter 6 Is Safety Part of Your Business Model? Turning a ‘Simple-to-Fix’ Safety Incident into an Opportunity for Everyone......Page 80
 When Profits and Rush Could Override Safety......Page 85
 Notes......Page 90
Chapter 7 The Development of Mental Health Proxy Teams and a Relationship That Threatened the Quality of a Safety Investigation......Page 92
 Why a Little Motivation Can Lead to a Big Success......Page 93
 How Could a Strong Friendship Make You Blind to Facts?......Page 98
 Notes......Page 102
Chapter 8 Passenger Experience and Safety Systems......Page 104
 Humane Moments While Dealing with Safety Issues......Page 105
 Disconnecting Passenger Experience from Safety......Page 108
 Notes......Page 113
 The Obsession with Safety Figures......Page 114
 The Shift to Real Safety......Page 118
 Notes......Page 123
Chapter 10 Infrastructure Projects as Complex Socio-Technical Systems......Page 126
 Almost Missed the Forest for the Trees......Page 127
 How Common Safety Practice Can Fail the Overall Project Delivery......Page 132
 Note......Page 136
Chapter 11 The Two Sides of the Same Coin......Page 138
Chapter 12 Learning from Incidents: Mind the Whole Set of Dimensions......Page 152
 Learning from Hassles......Page 154
 A Disease That You Just Cannot Seem to Shake Off......Page 158
 Notes......Page 162
 When Trust in the System Is Missing......Page 164
 Keeping Colleagues Happy, but Compromising Safety......Page 170
 Pedestrian Safety in Globalised Urban Environments: Waiting for an Accident to Occur......Page 174
 Kids’ Playground Safety: Compliance with Global Standards Might Not Be Enough......Page 180
 Note......Page 185
Chapter 15 Making Safety a Priority......Page 186
 A Safe Workplace Is a Life-Saving Investment: The Earlier, the Better......Page 188
 Improvement Opportunities in Failures: A Continuous Journey......Page 191
 Notes......Page 195
 Difficult but Not Impossible: Ensuring Safety during Disruptive Activities......Page 196
 New System Launched! Did You Consult the Intended End-Users Though?......Page 203
 Notes......Page 206
 That Sinking Feeling......Page 208
 “Oh Rats:” I Never Thought of That......Page 212
Index......Page 218