Revenue assurance : expert opinions for communications providers

 Content: Beginning at the Beginning Ten Tips for Starting Revenue Assurance; Eric Priezkalns Three Basics; Lee Scargall Revenue Optimization for Greenfields; Ashwin Menon  Revisiting the Foundations of Revenue Assurance  Revenue Assurance at the Crossroads; Hugh Roberts What Makes for a Successful Revenue Assurance Team? Mike Willett Dollars and Cents, Pounds and Pence; Eric Priezkalns Never Say \'\'No New Leakage\'\'; Mike Willett How Democracy Stops Leakage; Eric Priezkalns Recognizing the Value of Revenue; Eric Priezkalns How Big Should a Revenue Assurance Department Be? Eric Priezkalns  Linking Revenue Assurance to Fraud Management  Synergy of Billing Verifi cation and Fraud Management; David Leshem When Fraud Belongs with Revenue Assurance; Eric Priezkalns Greatest Internal Fraud Risk? Eric Priezkalns  Strategy, Scope, and Synergy Five Dimensions of Revenue Assurance; Mark Yelland Exploring the Concept of Maturity in the Performance of Revenue Assurance; Eric Priezkalns Revenue Assurance Is a Silo! Ashwin Menon Using Variances to Set the Scope for Assurance; Eric Priezkalns Import and Export of Responsibilities as a Tactic to Support the Revenue Assurance Strategy; Eric Priezkalns Revenue Assurance versus Revenue Maximization; Eric Priezkalns Billing Assurance and the Ends; Eric Priezkalns Conflicts between Revenue Reporting and Revenue Assurance; Eric Priezkalns Sarbanes-Oxley + Making Money = Confusion; Eric Priezkalns Macrodiagnosis versus Atomic Checks; Ashwin Menon The Zoom; Eric Priezkalns Being Proactive; Eric Priezkalns  Epistemology and Metrics Epistemology, Icebergs, and Titanics; Eric Priezkalns Two Dimensions of Leakage Knowledge; Eric Priezkalns How Cable & Wireless Built a Reporting Framework around a Checklist of Leakage Points; Eric Priezkalns and Lee Scargall Metrics for Leakages and Benefits: Making the Key FIT; David Stuart A Strategy for Measuring Charging Integrity Based on the Three \'\'C\'s\'\'; Eric Priezkalns Measuring the Fourth \'\'C\'\': Cash Collection; Eric Priezkalns Transition from the Indicator to the Director; Ashwin Menon Performance Management; Guera Romo Benchmarking; Guera Romo What Happened to the Subex-Analysys Survey?; Eric Priezkalns When $25 billion Is not Worth $25 billion; Eric Priezkalns Global Revenue Leakage to Fall; Eric Priezkalns Cost of Nada; David Leshem Myth of Average Intercarrier Leakage; Eric Priezkalns Raw Data, Workfl ows, and Mr. RA Analyst; Ashwin Menon On Analytics, Dashboards, and Revenue Assurance; Mike Willett Progress Key Performance Indicators; Ashwin Menon Using Analytics to Enhance Sales and Marketing; Eric Priezkalns Double-Edged Saw; Eric Priezkalns Hammer and Tongs: The Tools of Revenue Assurance Tools Overview; Eric Priezkalns What Revenue Assurance Tools Get Wrong; David Stuart Anyone Want a Revenue Assurance Tool? Mike Willett Automating Resolution; Eric Priezkalns Proof Before You Buy; Eric Priezkalns Duplicate Data, Duplicate Costs; Eric Priezkalns  Managing Risk  Fundamentals of Risk for Revenue Assurance Managers; Eric Priezkalns Revenue Assurance and Fraud Management within the Context of Enterprise Risk Management; Eric Priezkalns Linking Revenue Assurance, Risk, and Maturity; Eric Priezkalns Understanding Controls Control Frameworks and Their Purpose; Eric Priezkalns  Control Objectives and Priorities; Eric Priezkalns Understanding the Parameters and Choices for Business Assurance Controls; Eric Priezkalns   Serving the Retail Customer  Billing Accuracy Complaints and the Value-Visibility Curve; Eric Priezkalns Using the Three \'\'C\'s\'\' to Tell When Customers Can and Cannot Protect Themselves; Eric Priezkalns  Advanced Themes in Revenue Assurance Strength of an Argument; Guera Romo Testing the Accuracy of Recorded Durations; Eric Priezkalns Use of \'\'Forensic\'\' in the Context of Revenue Assurance; Guera Romo IPDR-Based Usage Meter Accuracy; Eric Priezkalns GSM Gateways: The Quiet Crime; Eric Priezkalns Suffering a Crisis in Confidence? Mark Yelland A Worked Example for Using Statistics in Precision Assurance Testing; Eric Priezkalns Is Revenue Assurance CAT or CAVT? Eric Priezkalns North American Revenue Assurance: Got Your Number? David Leshem Theory of Symmetrical Error; Eric Priezkalns Research Found Revenue Assurance to Be Responsible for Insanity; Guera Romo An Entity-Relationship Model for Revenue Assurance Controls; Eric Priezkalns Transdisciplinary Approach to Problem Solving; Guera Romo Minimize the Risks with Voice over WiMAX; Eric Priezkalns  The Business of Revenue Assurance Revenue Assurance Caterpillar; Eric Priezkalns Horizontal and Vertical Expansion of Revenue Assurance; Eric Priezkalns Spicing up the Market; Eric Priezkalns Listening to a Market Leader; Eric Priezkalns  Power to the People of Revenue Assurance  Common Theme to Good Training; Eric Priezkalns Training for Revenue Assurance; Mike Willett Price of Professionalism; Eric Priezkalns Standardization Based on Generalization; Guera Romo Which One Are You? Eric Priezkalns Jobs in Revenue Assurance; Eric Priezkalns  Tangents on the Theme of Revenue Assurance What Communication Providers Can Learn From Banking; Guera Romo If Health Means Wealth, Th en Plugs Mean Drugs; Eric Priezkalns A Memory for Revenue Assurance; Eric Priezkalns Can the ROC Be Lean? Eric Priezkalns  The Future(s) of Revenue Assurance Future of Revenue Assurance? Mike Willett Current and New Paradigms of Revenue Assurance; Eric Priezkalns Does Revenue Assurance Have Confidence Issues? Mike Willett Pedaling Profits; David Leshem Content: Frontier for Revenue Assurance; Eric Priezkalns Revenue Assurance Doublespeak; David Leshem Evolution or Revolution; Eric Priezkalns  Anecdotes from the Edge of Revenue Assurance How to Make Bills Confusing; Eric Priezkalns No Carry, No Cash; Eric Priezkalns When Revenue Assurance Stops: A Bedtime Story; David Leshem Battlegrounds and Graveyards; Lee Scargall Abstraction Reactions; Eric Priezkalns Metering Not Billing; Eric Priezkalns Saving Pennies, Saving Face; Eric Priezkalns  It Makes You Think... Hidden Switch; David Stuart Fraudulent Engineer; David Stuart VAT Man; David Stuart Faulty Transmission; David Stuart NOC versus RA; David Stuart Fraudulent Prepaid Top-Ups; David Stuart Impossible Mission; David Stuart No, No, NO!! David Stuart Low-Hanging Fruit; David Stuart  Bibliography  Index