Restoring Tourism Destinations In Crisis A Strategic Marketing Approach

Team DDU......Page 1
CONTENTS......Page 6
List of figures and tables......Page 8
Acronyms......Page 10
Acknowledgments......Page 12
Preface......Page 14
Author's note......Page 16
Part I Overview......Page 18
1 Defining tourism destinations in crisis......Page 20
2 Managing the recovery and restoration of destinations in crisis......Page 35
3 United States: September 11, 2001 terrorist attacks The impact on American and global tourism......Page 60
4 Egypt: terrorist attacks against tourists, 1990–98 Restoring confidence in tourism......Page 86
5 Israel: the Palestinian uprising, 2000–02 Promotion of tourism during an ongoing crisis......Page 104
6 Sri Lanka: civil war, 1995–2001 Marketing during a long-term crisis......Page 134
7 Fiji: political coups, 1987 and 2000 Post-crisis tourism recovery......Page 149
Part III Natural disaster......Page 168
8 Turkey: Izmit earthquake, 1999 Rebuilding the tourist industry......Page 170
Part IV Epidemic......Page 186
9 Britain: foot-and-mouth disease, 2001 Restoring confidence through information dissemination......Page 188
Part V Crime......Page 208
10 South Africa: crime wave, 1994–2000 Pre-emptive response to potential tourism crisis......Page 210
11 Australia: Port Arthur massacre, 1996 Tourism Tasmania's response to an aberrant crisis......Page 227
Part VI War......Page 242
12 Croatia: the Croatia–Yugoslav war, 1991–95 Post-war recovery and tourism development......Page 244
Part VII Combination crises......Page 260
13 Philippines: combination crises, 1990–2001 Managing terrorism, natural disaster, crime and political instability......Page 262
Notes......Page 282
Select bibliography......Page 293
Index......Page 297