Responsible Design, Implementation and Use of Information and Communication Technology: 19th IFIP WG 6.11 Conference on e-Business, e-Services, and ... in Computer Science (12066), Band 12066)

Preface
Organization
Contents – Part I
Contents – Part II
Block Chain
A Framework for the Adoption of Blockchain-Based e-Procurement Systems in the Public Sector
	1 Introduction
	2 Related Work
	3 Research Methodology
	4 The Case of the Nigerian Procurement System
		4.1 Case- and Subject Description
		4.2 Interview Results
	5 A Framework for Blockchain-Based Procurement
	6 Mapping the Existing Procurement Process to a Blockchain
		6.1 AS-IS Procurement Process
		6.2 On-Chain Activities in the Procurement Process
	7 Conclusion
	References
Blockchain Technology for Empowering Patient-Centred Healthcare: A Pilot Study
	Abstract
	1 Introduction
	2 Literature Overview
	3 Methodology
	4 Proposed Design
		4.1 System and Data Requirements
		4.2 System Architecture
	5 Design and Development
	6 Pilot Study
	7 Formative Evaluation
		7.1 Evaluation Objectives
		7.2 Evaluation Methodology
	8 Results
	9 Discussions and Future Research
	References
Exploring the Disruptiveness of Cryptocurrencies: A Causal Layered Analysis-Based Approach
	Abstract
	1 Introduction
	2 Disruptive Change
	3 Causal Layered Analysis of Socio-Technical Change
		3.1 Causal Layered Analysis
		3.2 CLA of Disruptive Change
	4 Cryptocurrencies
	5 Disruptiveness of Cryptocurrencies
	6 Discussion and Conclusion
	References
Fourth Industrial Revolution
SMME Readiness for Smart Manufacturing (4IR) Adoption: A Systematic Review
	Abstract
	1 Introduction
	2 Methodology
		2.1 Identification of the Research Articles
		2.2 Construction of the Search Terms
		2.3 Identification of the Data Sources
		2.4 Inclusion and Exclusion Criteria
		2.5 A Structured Classification and Coding Framework
	3 Analysis and Discussion of Findings
		3.1 Context and Origin
		3.2 What’s in a Name: Smart Manufacturing vs 4IR
		3.3 Research Methods
		3.4 Economic Sector
		3.5 Dimensions
	4 Conclusion, Limitations and Future Work
	References
Using Theories to Design a Value Alignment Model for Smart City Initiatives
	Abstract
	1 Introduction
	2 Research Design
	3 Findings: Smart City Dimensions and Factors
		3.1 Dimensions
		3.2 Factors
		3.3 Stakeholder Roles and Types
	4 Alignment of Value for Benefits Realisation
	5 Discussion and Proposed Model
	6 Conclusions
	Acknowledgement
	References
Complementary Partnerships for SMEs: A Relational Capability Maturity Model from an Ecosystem Perspective
	Abstract
	1 Introduction
	2 Methodology
	3 Themes and Related Relational Capabilities
	4 A Relational Capability Maturity Framework
		4.1 Structure Outline
		4.2 Relational Capabilities
	5 Conclusion
	References
The Role of Digital Connectivity in Supply Chain and Logistics Systems: A Proposed SIMPLE Framework
	Abstract
	1 Introduction
	2 Background
		2.1 Industry 4.0 and Cutting-Edge Technologies that Leverage Connectivity
	3 Proposing the SIMPLE Framework
		3.1 Smart
		3.2 Innovative
		3.3 Measurable
		3.4 Profitable
		3.5 Lean
		3.6 Excellence
	4 Concluding Remarks, Implications, Limitations and Future Research
	References
A Strategic Organisational Perspective of Industry 4.0: A Conceptual Model
	Abstract
	1 Introduction
	2 Background
		2.1 Overview of I4.0
		2.2 Organisational Context of I4.0
		2.3 Strategic Alignment in Organisations
	3 Research Approach
	4 Data Analysis and Findings
	5 An I4.0 Conceptual Model
	6 Conclusion
	References
SMART City and Economy: Bibliographic Coupling and Co-occurrence
	Abstract
	1 Introduction
	2 SMART City x Economy
	3 Methodology and Goal
	4 Results
		4.1 Bibliographic Coupling
		4.2 Co-occurrence
		4.3 Limitations of the Study
	5 Conclusion
	Acknowledgements
	References
Robotic Process Automation and Consequences for Knowledge Workers; a Mixed-Method Study
	Abstract
	1 Introduction
	2 Theory
	3 Research Approach
	4 Results
	5 Discussion and Implications
	Acknowledgements
	References
Co-creation for Digitalization: A Study 	of Co-creation in Norwegian Business Clusters
	Abstract
	1 Introduction
	2 Background
	3 Research Approach and Setting
	4 Results
	5 Discussion
	6 Conclusion
	References
A Framework for Industrial Internet of Things
	Abstract
	1 Introduction
	2 Literature Review
		2.1 IIoT
		2.2 IIoT and Mining
	3 Research Design
	4 The IIoT Framework
		4.1 IIoT Architecture
		4.2 IIoT Implementation
		4.3 IIoT Knowledge
	5 IIoT Framework Application
	6 Conclusion
	References
eBusiness
Cybersecurity Readiness of E-tail Organisations: A Technical Perspective
	Abstract
	1 Introduction
	2 Literature Review
	3 Methodology
	4 Results and Discussions
	5 Conclusion
	References
Consumer Mobile Shopping Acceptance Predictors and Linkages: A Systematic Review and Weight Analysis
	Abstract
	1 Introduction
	2 Research Method
	3 Findings
		3.1 Dominant Theories/Models
		3.2 Weight Analysis
	4 Discussion
	5 Conclusion
	References
Social Commerce Adoption Predictors: A Review and Weight Analysis
	Abstract
	1 Introduction
	2 Research Method
	3 Weight Analysis
		3.1 Intention to Purchase
		3.2 Trust
		3.3 Behavioural Intention
		3.4 Social Commerce Intention
		3.5 Satisfaction
		3.6 Urge to Buy Impulsively
		3.7 Attitude
	4 Discussion and Conclusion
	References
Digital Entrepreneurship in Business Enterprises: A Systematic Review
	Abstract
	1 Introduction
	2 Methodology
	3 Findings and Discussions
		3.1 Publication Databases and Journals
		3.2 Year of Publication
		3.3 Focus and Categories of Research Issues and Themes
		3.4 Theoretical and Conceptual Approaches
		3.5 Research Methodology Used and Trend
		3.6 Data Sources, Research Methods and Levels of Analysis
	4 Limitations, Gaps and Future Research
	5 Conclusion and Contribution
	References
Assessing the Role of Trust in Merchant Adoption of Mobile Payments in Ghana
	Abstract
	1 Introduction
	2 Literature Review
		2.1 Merchant Adoption of M-Payment Systems
		2.2 Mobile Service Provider (MSP) Characteristic
		2.3 Mobile Technology Characteristics
		2.4 Adoption Intention of Mobile Payment Based on Merchant Trust
	3 Methodology
	4 Results and Discussion of Findings
		4.1 Mobile Service Provider Characteristics
		4.2 Mobile Technology Characteristics
		4.3 Perceived Usefulness
		4.4 Perceived Ease of Use
	5 Conclusion and Recommendation
		5.1 Implications of the Study
		5.2 Limitation of the Study
	References
The Influence of Price Comparison Websites on Online Switching Behavior: A Consumer Empowerment Perspective
	Abstract
	1 Introduction
	2 Literature Informing Hypotheses Development
		2.1 Consumer Empowerment Paradigm
		2.2 eSwitching Behaviour
		2.3 Price Comparison Websites
		2.4 Shopper Innovativeness
		2.5 Customer Service Experience Consciousness
		2.6 Perceived Usefulness of Online Ads
	3 Empirical Study
		3.1 Survey Data and Method
		3.2 Construct Measurement Validation
	4 Structural Model
	5 Short Discussion and Conclusion
	Acknowledgement
	References
Online Banking Service Quality: A South African E-S-QUAL Analysis
	Abstract
	1 Introduction
	2 Customer Satisfaction
	3 Retail Banking in South Africa
	4 Service Quality
	5 Methodology
	6 Data Analysis
	7 Inferential Statistical Analysis
		7.1 Independent Samples T-Tests
		7.2 One-Way ANOVA
		7.3 Correlations
	8 Limitations and Further Research
	9 Conclusion
	References
The Characteristics of Digital Entrepreneurship and Digital Transformation: A Systematic Literature Review
	Abstract
	1 Introduction
	2 Background
		2.1 Digital Entrepreneurship
		2.2 Digital Transformation
		2.3 Digital Entrepreneurship and Digital Transformation Interrelationship
	3 Research Approach
	4 Data Analysis and Findings
	5 Digital Entrepreneurship and Digital Transformation Characteristics
	6 Conclusion
	References
Mapping the Intellectual Progress in e-Business, e-Services and e-Society from 2001 to 2019
	Abstract
	1 Introduction
	2 Background and Related Work
	3 Methodology
		3.1 Data Collection
		3.2 Data Pre-processing
		3.3 Co-word Analysis and Strategic Diagram
		3.4 Data Analysis
	4 Results
		4.1 Mapping of the Field
		4.2 Keywords Network Map
	5 Discussion and Conclusions
	References
Weight Analysis of the Factors Affecting eWOM Providing Behavior
	Abstract
	1 Introduction
	2 Literature Search Method
	3 Literature Synthesis
	4 Discussion
	5 Conclusion and Limitations
	References
An Intelligent Marketspace Mobile Application for Marketing Organic Products
	Abstract
	1 Introduction
	2 Literature Review and Related Works
		2.1 Economic and Social Implications of Organic Agriculture (OA)
		2.2 ICT and Mobile Technology in Agriculture
	3 Methodology
		3.1 Framework for Computing Research
		3.2 Architectural Framework
		3.3 Design and Use-Case Design Considerations
		3.4 Entity Relationship and Sequence Diagram
	4 Results and Discussion
	5 Conclusion
		5.1 Future Direction
	References
How Corporates in South Africa Are Using Serious Games in Business
	Abstract
	1 Introduction
	2 Literature Review
		2.1 Definitions
		2.2 Application of Serious Games
		2.3 Barriers to Adoption of Serious Games
	3 Materials and Methods
	4 Results and Data Analysis
	5 Conclusion
	References
Business Processes
A Theoretical Framework for IT-Enabled and IT-Enforced Corporate Governance Compliance Utilizing BPMSs
	Abstract
	1 Introduction
	2 Business Process Management Systems and Its Architectural Components
	3 Theoretical Underpinning
	4 Research Methodology
	5 A Framework for IT-Enabled and IT-Enforced Compliance
		5.1 Context – Interplay of Situated Forces
		5.2 Phase 1: IT Resources
		5.3 Phase 2: IT-Enabled and IT-Enforced Business Processes
		5.4 Phase 3: Business Process Governance and Performance
		5.5 Phase 4: Improved Corporate Governance and Organisational Performance
	6 Conclusion
	References
The Role of Information Technology in Fintech Innovation: Insights from the New York City Ecosystem
	Abstract
	1 Introduction
	2 Empirical and Theoretical Background
		2.1 The Role of Technology in Innovation
		2.2 Fintech
		2.3 Business Model Canvas and Business Model Disruptions
	3 Methodology
		3.1 Sample Selection
		3.2 Analytical Methodology
	4 Results
		4.1 IT in Customer Segmentation and Service Delivery
		4.2 IT Function in Key Activities Associated with Service Delivery
		4.3 IT in Coordination/Development of Key Resources
		4.4 IT in Management of Partner Relationships
		4.5 Revenue Models
	5 Discussion
		5.1 The Contribution of IT to Innovation in Fintech
		5.2 Potential for Disruptive Innovation
	6 Conclusion
	References
Governance Challenges Constraining Business Process Management: The Case of a Large South African Financial Services Corporate
	Abstract
	1 Introduction
	2 Literature Review
		2.1 Theoretical Framework
	3 Method and Case Description
	4 Research Findings
		4.1 Lack of PM Controls
		4.2 Lack of PM Roles and Responsibilities
		4.3 Lack of PM Standards
		4.4 Lack of PM and Performance Linkage
	5 Discussion
	6 Conclusion
	References
Overcoming the Ivory Tower: A Meta Model for Staged Maturity Models
	Abstract
	1 Introduction
	2 The Anatomy of Maturity Models
		2.1 Definition and Application of Maturity Models
		2.2 Development of Maturity Models
		2.3 Criticism and Inconsistencies of Maturity Models
	3 A Meta Model for Staged Maturity Models
	4 Meta Model Development and Concepts
	5 Meta Model Application and Discussion
	6 Conclusions
	References
Towards a Strategic Model for Safeguarding the Preservation of Business Value During Human Interactions with Information Systems
	Abstract
	1 Introduction
	2 Background
	3 Methodology and Results of Metadata Analysis
	4 Findings
		4.1 Behaviour Constructs Themes
		4.2 Mitigating Constructs Themes
	5 Discussion and Adjusted Technology Value Model
	References
How to Measure Digitalization? A Critical Evaluation of Digital Maturity Models
	Abstract
	1 Introduction
	2 Theoretical Background
		2.1 Digital Maturity Models
		2.2 Criteria of a Valid Measurement Process
	3 Research Design
		3.1 Literature Review for Selecting Digital Maturity Models
		3.2 Content Analysis Design
	4 Findings
	5 Research Agenda
	References
Business Process Re-engineering and Agile Software Development: Applying the Story-Card Method
	Abstract
	1 Introduction
		1.1 The SCM to Compile an OCD
		1.2 User Story Cards and the INSERT Criteria
	2 Research Methodology
	3 Story Card Method Demonstration
		3.1 The Enterprise Context
		3.2 The Adapted Agile Approach
		3.3 Demonstrating the Adapted Agile Approach
	4 Results
		4.1 Acceptance Tests and Interview Results
		4.2 Reflecting on the SCM
	5 Discussion
	6 Conclusion and Future Research
	Acknowledgements
	References
The Zachman Framework for Enterprise Architecture: An Explanatory IS Theory
	Abstract
	1 Introduction
	2 Background
		2.1 Enterprise Architecture
		2.2 The Zachman Framework for Enterprise Architecture (ZFEA)
		2.3 Information Systems Theory
	3 Motivation for Using the ZFEA
	4 The ZFEA as IS Theory
	5 Conclusion
	References
A Scoping Review of the Application of the Task-Technology Fit Theory
	Abstract
	1 Introduction
	2 Conceptualization of Task-Technology Fit
	3 Methodology
		3.1 Search Strategy
		3.2 Study Selection
		3.3 Charting the Data
	4 Results
		4.1 Study Categories
		4.2 Application Environment
		4.3 Assessed Technology
	5 Conclusion
	References
A Broker-Based Framework for the Recommendation of Cloud Services: A Research Proposal
	Abstract
	1 Introduction
	2 Theoretical Background
		2.1 Cloud Computing
		2.2 Cloud Brokering and Two-Sided Platforms
	3 Proposal of a New Cloud Brokering Framework
	4 Conclusion and Future Work
	References
Big Data and Machine Learning
Unsupervised Anomaly Detection of Healthcare Providers Using Generative Adversarial Networks
	1 Introduction
	2 Literature Review
		2.1 Healthcare Cost Abuse and Wastage
		2.2 Anomaly Detection
	3 Methodology
		3.1 Data Collection and Pre-processing
		3.2 Algorithms
	4 Results and Analysis
		4.1 Unsupervised Label Generation
		4.2 Model Interpretation
		4.3 SHAP
	5 Conclusion
	References
Data Governance as Success Factor for Data Science
	Abstract
	1 Introduction
	2 Literature Background
	3 Methodology
	4 Case Study Description
	5 Discussion
		5.1 Proposition 1: Defining Clear Roles and Responsibilities for Data Management Will Result in Easier Generation of Business Value from Data Science Efforts
		5.2 Proposition 2: Monitoring and Managing Data Quality Will Result in More Useful Outcomes from Data Science Efforts
		5.3 Proposition 3: Compliance Monitoring and Control Is a Required Condition for Data Science
	6 Conclusions
	References
Happiness and Big Data – Theoretical Foundation and Empirical Insights for Africa
	Abstract
	1 Introduction
	2 Theoretical Background
		2.1 Introduction to Happiness
		2.2 Introduction to Big Data
		2.3 Research Focus: Africa
	3 Structured Literature Review
	4 Findings and Discussion
		4.1 Relation of Happiness and Big Data
		4.2 Empirical Findings for Africa
	5 Conclusion
	References
Predicting Information Diffusion on Twitter a Deep Learning Neural Network Model Using Custom Weighted Word Features
	Abstract
	1 Introduction
	2 Prior Literature
		2.1 Information Diffusion and Social Media Analytics
		2.2 Word Features and Deep Learning Architecture
	3 CWWE-Based LSTM-CNN Model Experimentation
		3.1 Data Collection
		3.2 Data Cleaning
		3.3 Build a Preliminary LSTM Model with Standard Word Embedding
		3.4 Build a Custom Weight Word Embedding Matrix
		3.5 Build a CNN Model with CWWE
		3.6 Build a CNN Model with a Pre-trained Glove Word Embedding
		3.7 Summarization of the Results
	4 Discussion
	5 Conclusion
	References
Requirements of Data Visualisation Tools to Analyse Big Data: A Structured Literature Review
	Abstract
	1 Introduction
	2 Literature Background
		2.1 The Growth of Big Data
		2.2 The Need for Visualisations to Comprehend Big Data
		2.3 The Need for Awareness of Data Visualisation Techniques Among Professionals
		2.4 Commercially Available Business Intelligence and Visualisation Tools
	3 Research Method
		3.1 Research Question
		3.2 Search Terms
		3.3 Selection Criteria
		3.4 Source Selection
	4 Analysis of Findings
		4.1 Dimensionality Reduction
		4.2 Interactivity
		4.3 Scalability and Readability
		4.4 Fast Retrieval of Results
		4.5 Data Reduction
		4.6 User Assistance
	5 Conclusion
	References
Implementation Considerations for Big Data Analytics (BDA): A Benefit Dependency Network Approach
	Abstract
	1 Introduction
	2 Big Data Analytics (BDA)
		2.1 BDA Implementation Challenges
		2.2 Realising the Value of BDA
	3 Research Approach
	4 Discussion of Findings
		4.1 Investment Objectives
		4.2 Benefits
		4.3 Business Changes
		4.4 Enabling Changes
		4.5 IT Enablers
		4.6 Proposed BDN Model for BDA
	5 Conclusion
	References
A Model for Evaluating Big Data Analytics Tools for Organisation Purposes
	Abstract
	1 Introduction
	2 Literature Review
		2.1 Big Data Analytics
		2.2 Value of Big Data Analytics in Organisations
		2.3 Evaluation Models and Techniques
	3 Research Methodology
	4 Case Study: Data Analysis
		4.1 The Factors that Influence the Selection of Big Data Analytics in Organisations
		4.2 Criteria for Appropriateness of Big Data Analytics Tools in an Organisation
	5 Findings and Discussion
		5.1 The Role of Criteria
		5.2 Business and IT Alignment
		5.3 Governance
		5.4 Skill-Set
	6 Conclusion
	References
ICT and Education
Development of a Quantitative Instrument to Measure Mobile Collaborative Learning (MCL) Using WhatsApp: The Conceptual Steps
	Abstract
	1 Introduction
	2 Literature Review
		2.1 Mobile Learning (M-learning)
		2.2 WhatsApp and Learning
	3 Instrument Development
		3.1 MacKenzie et al.’s (2011) Framework
		3.2 Step 1: Conceptualization
		3.3 Step 2: Generate Items to Represent the Constructs
		3.4 Step 3: Assess the Content Validity of the Items
		3.5 Step 4: Formally Specify the Measurement Model
	4 Conclusion
	References
Understanding Rural Parents’ Behavioral Intention to Allow Their Children to Use Mobile Learning
	Abstract
	1 Introduction
	2 Literature Review and Model Development
		2.1 Literature Review
		2.2 Technology Acceptance Model (TAM) Variables
	3 Methods
		3.1 Research Design
		3.2 Participants
		3.3 Measures
		3.4 Analysis Technique
	4 Data Analysis Results
		4.1 Measurement Model Assessment
		4.2 Structural Model Assessment
	5 Discussions
	6 Conclusion
	Appendix
	References
May the Change Be with You: The Need for New Roles to Support Flipped Classroom Development
	Abstract
	1 Introduction
	2 Method
	3 Theoretical Basis
	4 Consideration of CM During FC Development
		4.1 Initiation Phase
		4.2 Planning Phase
		4.3 Execution Phase
		4.4 Closing Phase
	5 Discussion
	6 Conclusion
	References
Preliminary Insights into the Nature of Graduate IS Programmes in Sub-Saharan Africa
	Abstract
	1 Introduction
	2 Background
		2.1 Information System Programmes in Higher Education Institutions
		2.2 The MSIS Model in Perspective
	3 Methodology
	4 Results and Discussions
		4.1 The Nature of Graduate IS Programmes in SSA
		4.2 Courses and Adherence of Graduate IS Curricula in SSA to MSIS 2016
	5 Conclusion and Future Studies
	References
Requirements for an eModeration System in Private Schools in South Africa
	Abstract
	1 Introduction
	2 Preliminary Literature Review
		2.1 Benefits and Challenges of eModeration
		2.2 Requirements for an EModeration System
		2.3 Technology Acceptance Models
	3 Data Collection and Findings
		3.1 Qualitative Findings from Survey
		3.2 Focus Group Findings
		3.3 Integrated Data Analysis
	4 Structured Requirements for an eModeration System
	5 Conclusion
	Acknowledgement
	References
Ready to Go? Schools’ Preparedness for Teaching and Learning Within a One-to-One Program
	Abstract
	1 Introduction: Implementation of One-to-One Programs
	2 Theoretical Framework
	3 Research Context
	4 Research Design, Methods and Data
	5 Key Findings and Discussion
		5.1 How Were Schools Prepared Towards the One-to-One Initiative?
		5.2 How Did Teachers’ Digital Competence Influence the Process?
	6 Conclusion
	References
Agile Development of a Flipped Classroom Course
	Abstract
	1 Introduction
	2 Method
	3 Findings in Literature Review
	4 Design of an AgileFC Development Model
	5 Application of the AgileFC Development Model
	6 Conclusion
	References
Author Index