Relationships That Enable Enterprise Change: Leveraging the Client-Consultant Connection (J-B O-D (Organizational Development))

Relationships That Enable Enterprise Change......Page 7
Contents......Page 11
List of Figures, Tables, and Exhibits......Page 15
Foreword to the Series......Page 17
Introduction to the Series......Page 19
Statement of the Board......Page 23
Foreword......Page 29
Preface......Page 33
Acknowledgments......Page 41
1. Why Change and Relationships Go Hand in Hand......Page 45
Leaders Drive Organization Change......Page 47
Consultants as Catalysts for Sustainable Change......Page 50
Building Relationship Intelligence (rQ)......Page 52
Prerequisites to rQ......Page 57
A Unique Format for a Unique Topic......Page 64
2. The Heart of It All: Getting Close to Build Trust......Page 67
The Importance of Getting Close to Build Trust......Page 73
Self-Awareness......Page 75
Modeling......Page 83
Emotional Intelligence......Page 86
Ability to Set and Keep Boundaries......Page 89
Change Enablement: How Getting Close Builds the Necessary Trust for Clients to Explore Personal and Organizational Shortcomings......Page 91
3. Skin in the Game: Personal Investment......Page 95
Put Skin in the Game......Page 103
Connect Personal Aspirations to the Work......Page 110
Create Capable Clients by Avoiding Dependency......Page 112
Change Enablement: How Personal Investment Builds a Sense of Confidence and Significance......Page 115
4. Confronting the Moose: Courage......Page 119
Have Confidence to Call the Tough Questions......Page 129
Hold the Client Accountable......Page 131
Provide Nonjudgmental Feedback......Page 133
Change Enablement: How Courage to Confront the Moose Builds a Leader’s Openness to Tough News......Page 140
5. Someone in Your Corner: Advocacy......Page 143
Help Leaders Acknowledge and Explore Their Apprehension......Page 145
Provide Genuine Encouragement at Critical Crossroads......Page 148
Help Leaders Stay the Course During Implementation......Page 158
Help Clients Recognize When They Have Exhibited Highly Effective Behavior......Page 166
Change Enablement: How Advocacy Helps Leaders See the Change Through......Page 169
6. One Plus One Equals Three: Combining Capabilities Through Collaboration......Page 173
Understand Client Requirements......Page 178
Create a Shared View of Desired Outcomes......Page 180
Build Client Ownership Throughout the Engagement......Page 184
Build Client Capability Through Learning......Page 187
Design Work to Guarantee Synergy......Page 190
Discuss Expectations Regarding Working Relationships......Page 194
Change Enablement: How Combining Capabilities Through Collaboration Builds Maximum Client Ownership and Commitment......Page 198
7. The Capacity to Influence: Interpersonal Agility......Page 203
Exceptional Listening Ability......Page 204
A Broad Range of Personal Styles......Page 207
Signal Detection......Page 209
A Light-Hearted Sense of Humor......Page 211
Humility......Page 214
Dexterity with Different Methods of Communication......Page 216
Ability to Convert Experience to Relevant Wisdom......Page 221
Knowledge of How Your Clients Learn and Accept Help......Page 223
Change Enablement: How Interpersonal Agility Accelerates a Client’s Adoption of New Ways of Thinking and Acting......Page 227
8. The Future of Client Relationships and Enterprise Change......Page 233
Globalization of the Business Community......Page 234
Complex Dynamics of Markets and Competitive Landscapes......Page 238
Pressure on Leaders to Deliver Results......Page 239
Growing Acceptance of Leaders Who Seek Help......Page 240
Conclusion......Page 241
Appendix: rQ Self-Assessment Questionnaire......Page 243
References......Page 269
About the Authors......Page 277
About the Editors......Page 279
Index......Page 283