Reflect and Relate: An Introduction to Interpersonal Communication

Cover
Title Page
Copyright Page
Preface
Brief Contents
Contents
From the Reviewers
About the Author
1. Introducing Interpersonal Communication
	What Is Communication?
		Defining Communication
		Understanding Communication Models
	What Is Interpersonal Communication?
		Defining Interpersonal Communication
		Principles of Interpersonal Communication
		Motives for Interpersonal Communication
		Research in Interpersonal Communication
	What Is Interpersonal Communication Competence?
		Understanding Competence
		Self-Quiz: Test Your Self-Monitoring
		Improving Your Competence Online
	Issues in Interpersonal Communication
		Culture
		Gender and Sexual Orientation
		Focus on Culture: Intercultural Competence
		Online Communication
		The Dark Side of Interpersonal Relationships
		Making Relationship Choices: Dealing with a Difficult Friend
	The Journey Ahead
	Chapter Review
2. Considering Self
	The Components of Self
		Self-Awareness
		Self-Concept
		Self-Quiz: Test Your Self-Concept Clarity
		Self-Esteem
		Focus on Culture: How Does the Media Shape Your Self-Esteem?
	The Sources of Self
		Gender and Self
		Family and Self
		Culture and Self
	Presenting Your Self
		Maintaining Your Public Self
		The Importance of Online Self-Presentation
		Improving Your Online Self-Presentation
	The Relational Self
		Opening Your Self to Others
		Your Hidden and Revealed Self
		Disclosing Your Self to Others
	Improving Your Self
		Making Relationship Choices: Workplace Self-Disclosure
	Chapter Review
3. Perceiving Others
	Perception as a Process
		Selecting Information
		Organizing the Information You’ve Selected
		Interpreting the Information
		Reducing Uncertainty
	Influences on Perception
		Perception and Culture
		Perception and Gender
		Focus on Culture: Perceiving Race
		Perception and Personality
	Forming Impressions of Others
		Constructing Gestalts
		Calculating Algebraic Impressions
		Using Stereotypes
	Improving Your Perception of Others
		Offering Empathy
		Self-Quiz: Test Your Empathy
		Checking Your Perception
	Practicing Responsible Perception
		Making Relationship Choices: Balancing Impressions and Empathy
	Chapter Review
4. Experiencing and Expressing Emotions
	The Nature of Emotion
		Defining Emotion
		Feelings and Moods
		Types of Emotions
		Focus on Culture: Happiness Across Cultures
	Forces Shaping Emotion
		Personality
		Gender
	Managing Your Emotional Experience and Expression
		Emotional Intelligence
		Managing Your Emotions After they Occur
		Preventing Emotions
		Reappraising Your Emotions
	Emotional Challenges
		Anger
		Self-Quiz: Test Your Chronic Hostility
		Online Communication and Empathy Deficits
		Passion
		Grief
	Living a Happy Emotional Life
		Making Relationship Choices: Managing Anger and Providing Support
	Chapter Review
5. Understanding Culture
	What Is Culture?
		Culture Defined
		Co-Cultures
		Focus on Culture: Millennials and Technology
		Prejudice
	Cultural Influences on Communication
		Individualism versus Collectivism
		Uncertainty Avoidance
		Power Distance
		High and Low Context
		Emotion Displays
		Masculinity versus Femininity
		Views of Time
	Creating Intercultural Competence
		World-Mindedness
		Attributional Complexity
		Communication Accommodation
		Self-Quiz: Are You World-Minded or Ethnocentric?
	Embracing Difference
		Making Relationship Choices: Parent-Child Culture Clash
	Chapter Review
6. Listening Actively
	Listening: A Five-Step Process
		Receiving
		Attending
		Self-Quiz: Multitasking and Attention
		Understanding
		Responding
		Recalling
	The Five Functions of Listening
		Listening to Comprehend
		Listening to Discern
		Listening to Analyze
		Listening to Appreciate
		Listening to Support
		Adapting Your Listening Purpose
	Understanding Listening Styles
		Four Listening Styles
		Gender Differences in Listening Styles
		Focus on Culture: Men Just Don’t Listen!
		Culture and Listening Styles
	Preventing Incompetent Listening
		Selective Listening
		Eavesdropping
		Pseudo-Listening
		Aggressive Listening
		Narcissistic Listening
	The Gift of Active Listening
		Making Relationship Choices: Listening When You Don’t Want To
	Chapter Review
7. Communicating Verbally
	Characteristics of Verbal Communication
		Language
is Symbolic
		Language
is Governed by Rules
		Language
is Flexible
		Language
is Cultural
		Language Evolves
	Functions of Verbal Communication
		Sharing Meaning
		Shaping Thought
		Naming
		Focus on Culture: Challenging Traditional Gender Labels
		Performing Actions
		Crafting Conversations
		Managing Relationships
	Cooperative Verbal Communication
		Understandable Messages
		Using “I” Language
		Using “We” Language
		Gender and Cooperative Verbal Communication
	Barriers to Cooperative Verbal Communication
		Verbal Aggression
		Deception
		Self-Quiz: Test Your Deception Acceptance
		Defensive Communication
		Communication Apprehension
	The Power of Verbal Communication
		Making Relationship Choices: Dealing with Difficult Truths
	Chapter Review
8. Communicating Nonverbally
	Principles of Nonverbal Communication
		Nonverbal Communication Uses Multiple Channels
		Nonverbal Communication
is More Ambiguous
		Nonverbal Communication
has Fewer Rules
		Nonverbal Communication
has More Meaning
		Nonverbal Communication
is Influenced by Culture
		Nonverbal Communication
is Influenced by Gender
		Nonverbal Communication
is Liberated Through Technology
		Nonverbal and Verbal Combine to Create Communication
	Nonverbal Communication Codes
		Communicating Through Body Movements
		Communicating Through Voice
		Communicating Through Touch
		Focus on Culture: Touch and Distance
		Communicating Through Personal Space
		Communicating Through Physical Appearance
		Communicating Through Objects
		Communicating Through the Environment
	Functions of Nonverbal Communication
		Expressing Emotion
		Conveying Meanings
		Presenting Self
		Managing Interactions
		Defining Relationships
		Self-Quiz: Test Your Nonverbal Dominance Knowledge
	Competently Managing Your Nonverbal Communication
		Making Relationship Choices: Dealing with Mixed Messages
	Chapter Review
9. Managing Conflict and Power
	Conflict and Interpersonal Communication
		What
is Conflict?
		Conflict in Relationships
	Power and Conflict
		Power’s Defining Characteristics
		Power Currencies
		Power and Gender
		Power and Culture
	Handling Conflict
		Approaches to Handling Conflict
		Gender and Handling Conflict
		Culture and Handling Conflict
		Focus on Culture: Accommodation and Radical Pacifism
		Technology and Handling Conflict
	Conflict Endings
		Short-Term Conflict Resolutions
		Long-Term Conflict Outcomes
	Challenges to Handling Conflict
		Self-Enhancing Thoughts
		Destructive Messages
		Self-Quiz: Test Your Understanding of Destructive Thoughts
		Serial Arguments
		Physical Violence
		Unsolvable Disputes
	Managing Conflict and Power
		Making Relationship Choices: Dealing with Family Conflict
	Chapter Review
10. Relationships with Romantic Partners
	Defining Romantic Relationships
		Liking and Loving
		Different Types of Romantic Love
		Key Elements of Romantic Relationships
	Romantic Attraction
		Proximity
		Physical Attractiveness
		Similarity
		Reciprocal Liking
		Resources
		Technology and Romantic Attraction
	Relationship Development and Deterioration
		Coming Together
		Coming Apart
	Maintaining Romantic Relationships
		Maintenance Strategies
		Maintaining Romance across Distance
		Deciding Whether to Maintain
	The Dark Side of Romantic Relationships
		Betrayal
		Self-Quiz: How Often Do You Betray Romantic Partners?
		Jealousy
		Focus on Culture: Infidelity Internationally
		Relational Intrusion
		Dating Violence
	The Hard Work of Successful Love
		Making Relationship Choices: Managing Jealousy about a Partner’s Ex
	Chapter Review
11. Relationships with Family Members
	Defining Family
		Defining Characteristics of Family
		Types of Families
		Family Stories
	Communicating in Families
		Communication Dimensions
		Family Communication Patterns
	Maintaining Family Relationships
		Maintenance Strategies for Families
		Technology and Family Maintenance
		Dealing with Family Dialectics
		Focus on Culture: Autonomy and Class: Helicopter Parents
	Family Relationship Challenges
		Stepfamily Transition
		Parental Favoritism
		Self-Quiz: How Much Family Favoritism Exists?
		Interparental Conflict
	The Primacy of Family
		Making Relationship Choices: Struggling with Family Transitions
	Chapter Review
12. Relationships with Friends
	The Nature of Friendship
		Friendship Defined
		Friendship Functions
		Friendship Across the Life Span
		Friendship, Culture, and Gender
		Friendship and Technology
	Types of Friendships
		Best Friends
		Cross-Category Friendships
		Focus on Culture: Cross-Orientation Male Friendships
	Maintaining Friendships
		Following Friendship Rules
		Maintenance Strategies for Friends
	Friendship Challenges
		Betrayal
		Geographic Separation
		Self-Quiz: Friendship Distance-Durability
		Attraction: Romance and FWB Relationships
	The Importance of Friends
		Making Relationship Choices: Choosing between Friends
	Chapter Review
Appendix: Relationships in the Workplace
	The Nature of Workplace Relationships
		The Culture of the Workplace
		Networks in the Workplace
		Organizational Climates
		Technology in the Workplace
	Peer Relationships
		Types of Peer Relationships
		Maintaining Peer Relationships
	Mixed-Status Relationships
		Managing Up
		Communicating with Subordinates
		Focus on Culture: The Model Minority Myth
		Maintaining Mixed-Status Relationships
	Challenges to Workplace Relationships
		Workplace Bullying
		Workplace Romances
		Sexual Harassment
	Workplace Relationships and Human Happiness
	Review
Glossary
References
Name Index
Subject Index
Back Cover