Real Resumes for Customer Service Jobs: Including Real Resumes Used to Change Careers and Resumes Used to Gain Federal Employment (Real-Resumes)

Contents......Page 6
Introduction......Page 12
Step One: Planning Your Career Change and Assembling the Tools......Page 15
Step Two: Using Your Resume and Cover Letter......Page 17
Step Three: Preparing for Interviews......Page 20
Step Four: Handling the Interview and Negotiating Salary......Page 22
Looking Closer: The Anatomy of a Cover Letter......Page 25
PART TWO: REAL-RESUMES & COVER LETTERS FOR CUSTOMER SERVICE JOBS......Page 28
Account Representative, manufacturing......Page 29
Account Representative & Customer Service Specialist, manufacturing......Page 31
Accounting Services Manager, accounting......Page 33
Administrative Assistant & Customer Service Representative, flooring......Page 35
Appraiser and Sales Agent, real estate......Page 37
Area Executive Director, nonprofit......Page 39
Assistant Director of Customer Service, nonprofit......Page 41
Assistant Manager, sales......Page 43
Assistant Manager, recreation......Page 45
Assistant Manager, Sales Associate & Loan Specialist, pawn shop......Page 47
Assistant Vice President & Branch Operations Manager, banking......Page 49
Auto Damage Adjuster, automobile......Page 51
Automobile Business Manager, automotive......Page 53
Bookkeeper & Acting Customer Service Manager, restaurant......Page 55
Claims Representative & Insurance Adjuster, automobile......Page 57
Client Relations Specialist, computer......Page 59
Cluster Manager, retail......Page 61
Computer Products Sales, computer......Page 63
Corporate Account Manager, rent-a-car......Page 65
Cosmetic Sales & Merchandising Specialist, cosmetic......Page 67
Credit Card Vice President, credit card......Page 69
Customer Service Coordinator & Dispatcher, office products......Page 71
Customer Service Department Supervisor, retail......Page 73
Customer Service Manager, grocery......Page 75
Customer Service Manager, home installation......Page 77
Customer Service Manager, electronics......Page 79
Customer Service Representative, cable services......Page 81
Customer Service Representative, savings & loan......Page 83
Customer Service Representative, cellular wireless......Page 85
Customer Service Representative, video rentals......Page 87
Customer Service Representative & Coach, telecommunications......Page 89
Customer Service Representative & Sales/Administrative Assistant, communications......Page 91
Customer Service Representative & Team Leader, Yellow Pages......Page 93
Customer Service Representative & Teller, banking......Page 95
Director of Catering, hotel......Page 97
Director of Youth Services, youth services......Page 99
Divisional Merchandise Manager, retail......Page 101
Emergency Assistance Coordinator, nonprofit......Page 103
Family Advocacy Specialist, social services......Page 105
Family Services Program Coordinator, social services......Page 107
Front Desk Supervisor, hotel......Page 109
General Manager, automobile......Page 111
General Manager, accounting......Page 113
Guest Services Supervisor, hospitality......Page 115
Inbound Customer Service Representative, call center......Page 117
Interior Designer, interior design......Page 119
Loan Closing Specialist & Legal Assistant, loan closing......Page 121
Major Accounts Manager & Sales Representative, office products......Page 123
Manager, medical......Page 125
Membership Services Director, nonprofit......Page 127
Office Assistant, product sales......Page 129
Patient Registration Specialist, hospital......Page 131
Project Supervisor & Customer Service Specialist, cable......Page 133
Quality Specialist & Project Team Leader, call center......Page 135
Real Estate Broker, real estate......Page 137
Regional Claims Manager, utility locating......Page 139
Sales Associate, telephone......Page 141
Sales Associate, retail......Page 143
Sales Clerk, magazine......Page 145
Sales Finance Relationship Manager, banking......Page 147
Sales Representative, nonprofit......Page 149
Sales Representative, cable......Page 151
Sales Representative, automotive......Page 153
Sales Representative, telecommunications......Page 155
Senior Customer Service Representative, hospital......Page 157
Senior Customer Service Representative, hospital supplies......Page 159
Senior Sales Associate, retail......Page 161
Senior Service Representative, product warranty......Page 163
Shipping Manager & Customer Service Representative, shipping......Page 165
Store Manager, retail......Page 167
Store Manager & Customer Service Supervisor, retail......Page 169
PART THREE: APPLYING FOR FEDERAL GOVERNMENT JOBS......Page 172
Customer Service Manager (Federal Resume or Resumix)......Page 173
Customer Service Representative & Equipment Coordinator (Federal Resume or Resumix)......Page 175
Patient Administration Clerk (Federal Resume or Resumix)......Page 177
Program Analyst (Federal Resume or Resumix)......Page 179
Claims Clerk (KSA): Knowledge of claims procedures......Page 183
Claims Clerk (KSA): Ability to communicate both orally and in writing......Page 185
Claims Clerk (KSA): Ability to maintain records......Page 186
Customer Service Representative (KSA): Ability to review, research, and coordinate work order requests......Page 187
Customer Service Representative (KSA): Ability to operate automated data processing systems......Page 188