Psychology of Communication

Preface
Contents
About the Authors
Chapter 1: Definitions
	1.1 What Is Communication?
		1.1.1 Possible Reasons for the Ambiguity and Diversity of the Concept of Communication
		1.1.2 Components of Communication
	1.2 What Is Communicative Competence (Communication Competence)?
	1.3 What Is Communication Psychology?
		1.3.1 Factors Influencing Communication
		1.3.2 Communication Behavior
		1.3.3 Results and Consequences of Communication Behavior
			1.3.3.1 Impressions of the Sender
			1.3.3.2 Impressions of the Message
	1.4 Summary, Comprehension Questions, and Further Reading
	Answers to the Comprehension Questions
	References
Chapter 2: Classic Models of Communication
	2.1 An Overview of Communication Models
	2.2 Communication Model by Shannon and Weaver
	2.3 Communication Model by Schulz von Thun
	2.4 Grice’s Maxims of Conversation
	2.5 Rogers’s Rules for Successful Communication
	2.6 Communication Model by Watzlawick
	2.7 Summary, Comprehension Questions, and Further Reading
	Answers to the Comprehension Questions
	References
Chapter 3: An Integrative Communication Model by Hargie and Colleagues
	3.1 Basics
	3.2 Characteristics of the Individual
		3.2.1 (Prior) Knowledge
		3.2.2 Motives
		3.2.3 Attitudes
		3.2.4 Personality
		3.2.5 Emotions
		3.2.6 Age
		3.2.7 Gender
	3.3 Characteristics of the Situation
	3.4 Goals
	3.5 Mediating Processes
		3.5.1 Cognitive Processes
		3.5.2 Affective Processes
	3.6 Response Behavior
	3.7 Feedback
	3.8 Perception
	3.9 Summary, Comprehension Questions, and Further Reading
	Answers to the Comprehension Questions
	References
Chapter 4: Means of Nonverbal Communication
	4.1 Haptic Signals
	4.2 Body Language
		4.2.1 Gestures
			4.2.1.1 Functions of Gestures
			4.2.1.2 Analysis of Gestures
			4.2.1.3 Diversity of Gestures and Their Potential to Change
		4.2.2 Head Movements
		4.2.3 Posture
		4.2.4 Gazing and Mutual Gazing
		4.2.5 Facial Expressions
	4.3 Proxemics
	4.4 Physical Characteristics
	4.5 Summary, Comprehension Questions, and Further Reading
	Answers to the Comprehension Questions
	References
Chapter 5: Means of Verbal Communication
	5.1 Listening
	5.2 Questions
		5.2.1 Question Types and Their Influence on How We Answer Questions
			5.2.1.1 Open-Ended Questions
			5.2.1.2 Closed-Ended Questions
			5.2.1.3 Leading Questions
		5.2.2 Question Wording and Its Influence on How We Answer Questions
		5.2.3 Formal Aspects of Questions and Their Influence on How We Answer Questions
	5.3 Explanations
	5.4 Laughter and Humor
	5.5 Summary, Comprehension Questions, and Further Reading
	Answers to the Comprehension Questions
	References
Chapter 6: Forms of Communication
	6.1 Intrapersonal Communication
	6.2 Interpersonal Communication (Intracultural and Intercultural)
		6.2.1 Individual Communication
			6.2.1.1 Direct Individual Communication
			6.2.1.2 Mediated Individual Communication
				6.2.1.2.1 Non-Digital Mediated Individual Communication
				6.2.1.2.2 Digital Mediated Individual Communication
		6.2.2 Mass Communication
			6.2.2.1 Direct Mass Communication
			6.2.2.2 Mediated Mass Communication
				6.2.2.2.1 Non-Digital Mediated Mass Communication
				6.2.2.2.2 Digital Mediated Mass Communication
	6.3 Practical Application of Different Communication Forms
	6.4 Summary, Comprehension Questions, and Further Reading
	Answers to the Comprehension Questions
	References
Glossary
Author Index
Subject Index