Project management for information systems

Cover......Page 1
Project Management for Information Systems......Page 2
Contents......Page 6
Preface......Page 16
List of reviewers......Page 18
Acknowledgements......Page 19
Part One The Business Context......Page 20
  Introduction......Page 22
  Software development projects......Page 23
  Package implementation projects......Page 24
  Consultancy and business analysis assignments......Page 25
  Infrastructure projects......Page 26
  Outsourcing (and in-sourcing) projects......Page 27
  Disaster recovery projects......Page 28
  Smaller IS projects......Page 29
  Questions......Page 30
  Case study......Page 31
  Further reading......Page 33
  Introduction......Page 34
  What is strategy all about?......Page 35
  Developing a strategy......Page 37
  Competition and strategy......Page 43
  Strategy and culture......Page 46
  Questions......Page 48
  Further reading......Page 49
  Introduction......Page 50
  Content and format of a business case......Page 51
  Investment appraisal......Page 53
  Benefits realization and management......Page 56
  Questions......Page 57
  Case study......Page 58
  Further reading......Page 59
  Introduction......Page 60
  Introduction to organization structures......Page 61
  Project roles and responsibilities......Page 63
  Organizing the roles......Page 67
  Programme and portfolio management......Page 68
  PRINCE2 organization structure......Page 70
  Questions......Page 73
  Case study......Page 74
  Further reading......Page 75
  Introduction......Page 76
  Functions of a PPSO......Page 77
  Pre-initiation stage of project......Page 78
  Project initiation......Page 79
  Main delivery stages of the project......Page 80
  Ongoing PPSO activities......Page 82
  Summary......Page 83
  Further reading......Page 84
  Introduction......Page 86
  Development lifecycles......Page 88
  Approaches to systems development......Page 95
  Summary......Page 107
  Case study......Page 108
  Further reading......Page 109
  Introduction......Page 110
  The process model......Page 111
  Project start-up......Page 113
  Development stage......Page 119
  Completion stage......Page 124
  Operational stage......Page 126
  Summary......Page 127
  Case study......Page 128
  Further reading......Page 130
Part Two Project Execution......Page 132
  Introduction......Page 134
  Understanding the requirement......Page 135
  Breaking down the work......Page 136
  Product descriptions and work packages......Page 141
  Understanding dependencies......Page 144
  Bar charts......Page 150
  Tolerances......Page 152
  Using planning tools......Page 153
  Summary......Page 154
  Case study......Page 155
  Further reading......Page 157
  Estimating for IS projects......Page 158
  Estimating in engineering disciplines......Page 159
  Estimating methods compared......Page 160
  Estimating for supporting activities......Page 172
  Human factors affecting estimating......Page 179
  Practical experiences with estimating......Page 180
  Summary......Page 182
  Case study......Page 183
  Further reading......Page 184
  Scheduling......Page 186
  Developing resource plans......Page 193
  Contingency......Page 195
  Documenting the plan......Page 196
  PRINCE2 plans......Page 198
  Budgets......Page 201
  Questions......Page 202
  Case study......Page 203
  Further reading......Page 208
  Introduction......Page 210
  Monitoring effort......Page 211
  Monitoring other costs......Page 214
  Monitoring quality......Page 216
  Milestone slip chart......Page 221
  Earned value analysis......Page 222
  Summary......Page 224
  Further reading......Page 225
  Introduction......Page 226
  Evaluating the current situation......Page 227
  Possible corrective actions......Page 228
  Implementing corrective actions......Page 233
  Change control......Page 234
  Change control and configuration management......Page 235
  Summary......Page 236
  Case study......Page 237
  Further reading......Page 238
  Recipients of progress reports......Page 240
  Frequency of reporting......Page 241
  Report content and format......Page 242
  Reporting in PRINCE2......Page 245
  Questions......Page 247
  Case study......Page 248
  Further reading......Page 252
Part Three Delivering Success......Page 254
  Introduction......Page 256
  Quality concepts......Page 257
  Total quality management......Page 259
  Quality management and the quality plan......Page 262
  The cost of poor quality......Page 265
  Inspection versus testing......Page 267
  The management of software testing......Page 269
  Metrics and statistical quality control......Page 270
  Supporting activities......Page 272
  Configuration management......Page 273
  Managing quality with PRINCE2......Page 274
  Questions......Page 275
  Further reading......Page 276
  Outline of the risk management process......Page 278
  Risk identification......Page 279
  Risk assessment......Page 286
  Risk management planning and control......Page 288
  The risk register......Page 289
  Other risk concepts......Page 290
  Questions......Page 291
  Case study......Page 292
  Further reading......Page 294
  Introduction......Page 296
  An approach to value management in projects......Page 298
  Questions......Page 302
  Further reading......Page 303
  Introduction......Page 304
  Buying and buyers......Page 305
  The selling process......Page 308
  Negotiation......Page 311
  Case study......Page 314
  Further reading......Page 315
  Introduction......Page 316
  Stakeholders......Page 317
  Who is the customer?......Page 321
  Managing expectations......Page 322
  Managing changes......Page 325
  Managing conflict......Page 328
  Stakeholder management skills......Page 330
  Case study......Page 337
  Further reading......Page 338
  Introduction......Page 340
  Setting up the contract......Page 341
  Monitoring supplier performance......Page 345
  Quality control and subcontractors......Page 347
  Questions......Page 348
  Further reading......Page 349
  Introduction......Page 350
  Organizational change......Page 351
  Organizational culture......Page 356
  The project manager and change......Page 360
  Achieving success......Page 366
  Summary......Page 369
  Further reading......Page 370
Part Four The Human Dimension......Page 372
  Introduction......Page 374
  Motivation......Page 376
  Leadership......Page 378
  A leadership process......Page 383
  Managing performance......Page 385
  Setting objectives......Page 386
  Reviewing performance......Page 388
  Reprimands......Page 390
  Performance improvement through coaching......Page 391
  Case study – leadership......Page 394
  Case study – performance management......Page 395
  Further reading......Page 396
  The lifecycle of teams......Page 398
  Belbin on teams......Page 401
  International and virtual teams......Page 402
  The effective team......Page 406
  Making it possible......Page 408
  Creating the working environment......Page 409
  Handling conflict......Page 410
  Managing stress......Page 412
  Questions......Page 414
  Further reading......Page 415
  The vision......Page 418
  An outside perspective......Page 419
  A developmental approach......Page 422
  Using psychometric assessment......Page 426
  Ethical considerations......Page 430
  Summary......Page 431
  Further reading......Page 432
  Introduction......Page 434
  Project Management Institute (www.pmi.org.uk)......Page 435
  Association for Project Management (www.apm.org.uk)......Page 436
  British Computer Society (www.bcs.org.uk)......Page 438
  Summary......Page 439
  Introduction......Page 442
  Bodies of knowledge......Page 443
  Standards......Page 444
  Further reading......Page 446
Glossary......Page 448
Index......Page 454