Professional Coaching Competencies: The Complete Guide

Title Page
Copyright
Dedication
Contents
Foreword by Jeffrey E. Auerbach, Ph.D
	Introducing the Authors
	Definition of Coaching
	The Development of the International Coach Federation Coaching Competencies
	Introducing the Coaching Competency Behavioral Markers
	How to Use the Book
	Acknowledgement of the Book Support Team
Introduction
Part One: Setting The Foundation
	Chapter 1: Meeting Ethical Guidelines and Professional Standards
		Background on Ethical Guidelines and Professional Standards
		Confidentiality
			The Coaching Agreement and Confidentiality
			Referrals
		Appropriate Topics for Coaching
		Differences between Coaching and Consulting
		Ethics Case Study Questions
		For Further Reading
	Chapter 2: Creating the Coaching Agreement
		Background on Creating the Coaching Agreement
		Establishing an Agreement at the Beginning of the Coaching Process
		Establishing an Agreement at the Beginning of Each Session
			Measuring Session Accomplishments
		Markers of Proficiency in Creating the Coaching Agreement
		Specific Considerations in Creating the Coaching Agreement
		For Further Reading
Part Two: Co-Creating The Relationship
	Chapter 3: Creating Trust and Intimacy
		Background on Trust and Intimacy
		Four Key Elements of Trust
		Two Sides of Trust
		Trust Domains
		The “Good Coach” Image
		Markers of Proficiency in Creating Trust and Intimacy in a Coaching Session
		The Complication of “Mandatory Coaching”
		For Further Reading
	Chapter 4: Coaching Presence
		Background on Coaching Presence
		Unpacking the Definition of Coaching Presence
		Breathing Exercise
		Creating Coaching Presence in the Coaching Process
			Coaching Presence and Mindfulness
		Coaching Presence and Intuition
		Markers of Proficiency in Coaching Presence
		Further Notes on Presence
			Presence Exercises
			Internal Distractions
			The Need to be Liked
			Confidence and Performance
			Organizational Issues
			“Virtual” Conversations
		For Further Reading
Part Three: Communicating Effectively
	Chapter 5: Active Listening
		Background on Active Listening
		Hearing and Listening
		Markers of Proficiency in Active Listening
		For Further Reading
	Chapter 6: Powerful Questioning
		Background on Powerful Questioning
		Characteristics of Powerful Questioning
		The Difference between the What and the Who
		How to Question Powerfully
		Judging Questions and Learning Questions
		Markers of Proficiency in Powerful Questioning
		For Further Reading
	Chapter 7: Direct Communication
		Background on Direct Communication
		The Use of Language
		Metaphors and Analogies
		Markers of Proficiency in Direct Communication
		For Further Reading
Part Four: Facilitating Learning and Results
	Chapter 8: Creating Awareness
		Background on Creating Awareness
		Examples of Creating Awareness
		Creating Awareness in the Coaching Process
		Markers of Proficiency in Creating Awareness
		For Further Reading
	Chapter 9: Designing Actions / Planning and Goal Setting / Managing Progress and Accountability
		Background on Designing Actions, Goal Setting, and Managing Progress and Accountability
		Markers of Proficiency in Designing Actions, Planning and Goal Setting, and Managing Progress and Accountability
		For Further Reading
Appendix 1: The ICF Professional Certified Coach Markers
Appendix 2: Code of Ethics of the International Coach Federation
	Part One: Definitions
	Part Two: The ICF Standards of Ethical Conduct
	Part Three: The ICF Pledge of Ethics
Appendix 3: Coaching Session Transcripts
	Case One Coaching Session Transcript
	Case One Coaching Competency Behavioral Markers with Evidence
	Case Two Coaching Session Transcript
	Case Two Coaching Competency Behavioral Markers with Evidence
Acknowledgments
About the Authors
About the Executive Editor