Professional Civility: Communicative Virtue at Work

Title......Page 3
Copyright......Page 4
About the author(s)/editor(s)......Page 5
About the book......Page 6
This eBook can be cited......Page 7
Contents......Page 8
Preface......Page 11
Acknowledgments......Page 13
A Call to Responsibility: Civility and the Professions......Page 15
The Professions: A Legacy of Civility......Page 18
A Moment of Virtue Contention: Incivility and Opportunity......Page 24
Professional Civility: Communicative Virtue at Work......Page 25
Structure of the Book......Page 30
Modalities of Professional Civility: Communicative Virtue, Professional Communication Ethic, Philosophy of Communication, Philosophy of Work Life......Page 35
Cautions and Caveats......Page 36
Introduction......Page 39
Virtue Ethics and the Professions......Page 40
Virtue Ethics as a Framework for Professional Ethics......Page 42
MacIntyre’s Virtue Ethics Applied to the Professions......Page 46
The Tradition of Virtue Ethics: Implications for Professions......Page 48
Traditions of Virtues......Page 50
Application of Virtues......Page 51
Practices......Page 53
Communities of Practice......Page 54
The Unity of a Human Life......Page 56
Practices, Traditions, and Persons......Page 59
Conclusion......Page 60
Introduction......Page 62
The True Professional Ideal......Page 63
Profession(s) as Tradition(s) of Practice......Page 65
The Term “Profession”: Continuity and Change in the Tradition......Page 67
The Contemporary Moment of the Professions......Page 70
Professional Identity and Professionalism......Page 72
Productivity......Page 76
Place......Page 77
Persons......Page 78
Profession......Page 79
Conclusion......Page 80
Introduction......Page 82
Civility and Civilization......Page 83
Civility as Civic Virtue......Page 84
Civility, Manners, Politeness, and Courtesy: Interpersonal Ritual......Page 88
Incivility as Communicative Vice......Page 90
Civility as Communicative Virtue......Page 93
Theoretical Coordinates of Civility as Communicative Virtue......Page 97
Civility and the Face of the Other......Page 98
In Defense of Supportive (and Defensive) Communication: Civility in a New Key......Page 100
Civility by Design: Message Design Logic......Page 101
Dialects of Discourse: Civility as Communicative Dialectics......Page 103
A Civil Argument: Civility and Argumentativeness......Page 104
Conclusion......Page 105
Introduction......Page 107
Virtues, Professions, and Civility: Professional Civility as Communicative Virtue......Page 109
Philosophy of Communication: Dialogic Civility......Page 116
Organizational Behavior: Organizational Citizenship......Page 120
Integration......Page 127
Practices of Professional Civility: A First Look......Page 128
Conclusion......Page 131
Introduction......Page 132
Communication as Constitutive......Page 133
Communication and Work Environments......Page 138
The Organizational Socialization Process as Context for Communicative Shaping......Page 140
The Influence of Communication on Perceptions of Self and Others......Page 141
Language and Values......Page 142
Summary......Page 149
Effects of Incivility......Page 150
Conclusion......Page 153
Work and the Human Condition......Page 155
Labor, Work, and Action......Page 156
Profession as Craft......Page 158
Love of the Work......Page 160
Productivity and Communicative Action......Page 162
Tending to the Task: Communicative Coordinates......Page 163
Defensive and Supportive Communication: Craft Reconfiguration......Page 165
The Professionally Civil Manager: Hope and Possibility......Page 171
Professionally Civil Peers: Talk Matters......Page 173
Conclusion......Page 176
Introduction......Page 177
Care for the Local Home: The Metaphor of “Guest”......Page 179
Organizations as Public Narratives......Page 184
Unity of Contraries: Support and Dissent......Page 188
Enlarged Space......Page 192
Conclusion......Page 195
Introduction......Page 197
Workplace Relationships......Page 198
Factors Influencing Relationship Development......Page 199
Work Relationship Orientation......Page 200
Public and Private Life: Historical Shifts......Page 201
Private Issues in Public Spaces: For Better or For Worse......Page 203
Implications for Professional Civility......Page 207
Persons in Institutions: The Power of Roles......Page 210
Interpersonal Practices of Professional Civility......Page 211
Echoes of the Professional Legacy: Positive Emotional Experiences at Work......Page 212
The Character of Civility: Principles for Professionals......Page 214
Worth the Risk: Professional Civility in Challenging Contexts......Page 216
By Popular Demand: Marketplace Insights......Page 217
Conclusion......Page 219
Continuity and Change......Page 220
The Crisis and Promise of Professionalism......Page 222
Toward a Renewed Professionalism: Professional Civility......Page 228
From the Inside Out......Page 229
The Price of Incivility......Page 230
A New “Rhetoric” of Professions......Page 232
Summary: Protecting and Promoting the Good(s) of Profession......Page 233
References......Page 235
Author Index......Page 274
Subject Index......Page 295