Processes, systems, and information: an introduction to MIS

Cover......Page 1
Brief Contents......Page 6
Contents......Page 8
Preface......Page 16
Acknowledgments......Page 24
About the Authors......Page 26
Part 1: Why MIS?......Page 30
 Chapter 1: The Importance of MIS......Page 31
  Q1. Why is Introduction to MIS the Most Important Class in the Business School?......Page 32
   How Can I Attain Job Security?......Page 34
   How Can Intro to MIS Help You Learn Nonroutine Skills?......Page 35
   Jobs......Page 37
   What is the Bottom Line?......Page 38
   Management and Use......Page 39
   Achieve Strategies......Page 40
  Q4. What Five Forces Determine Industry Structure?......Page 41
  Q5. What is Competitive Strategy?......Page 43
   Primary Activities in the Value Chain......Page 44
   Value Chain Linkages......Page 45
  Q7. How Does Competitive Strategy Determine Business Processes and Information Systems?......Page 46
  Ethics Guide: Ethics and Professional Responsibility......Page 49
  Case Study 1: Singing Valley......Page 53
 Chapter 2: Business Processes, Information Systems and Information......Page 55
  Q1. What is a Business Process?......Page 56
   An Example Business Process......Page 57
   Why Do Organizations Standardize Business Processes?......Page 58
  Q2. What is an Information System?......Page 59
  Q3. How Do Business Processes and Information Systems Relate?......Page 60
   The Role of Procedures......Page 61
   Characteristics of Structured Processes......Page 62
   Characteristics of Dynamic Processes......Page 63
   Common Elements in the Definitions......Page 64
   How Can I Use These Ideas About Information?......Page 65
   Timely......Page 66
   Jennifer, Jake, and You......Page 67
  MIS InClass 2: Peanut Butter and Jelly......Page 68
  Ethics Guide: Informing About Misinforming......Page 69
  Case Study 2: The Amazon of Innovation......Page 73
Part 2: InformationTechnology......Page 76
 Chapter 3: Hardware, Software and Networks......Page 77
   Types of Hardware......Page 79
   Computer Data......Page 80
   What are the Major Operating Systems?......Page 81
   Virtualization......Page 84
   What Types of Applications Exist and How Do Organizations Obtain Them?......Page 85
   Is Open Source a Viable Alternative?......Page 87
  Q3. What are the Differences Between Native and Thin-Client Applications?......Page 88
   Developing Native Applications......Page 89
   Developing Thin-Client Applications......Page 91
  Q4. What Characterizes Quality Mobile User Experiences?......Page 92
   Provide Animation and Lively Behavior......Page 93
   Design to Scale and Share......Page 94
   Use the Cloud......Page 95
   What Are the Components of a LAN?......Page 96
   How Can You Connect Your LAN to the Internet?......Page 98
   An Internet Example......Page 99
  Q6. What Happens on a Typical Web Server?......Page 100
   Three-Tier Architecture......Page 101
   Hypertext Markup Language (html)......Page 102
  Q7. Why is the Cloud the Future for Most Organizations?......Page 103
   Why is the Cloud Preferred to In-House Hosting?......Page 105
   Why Now?......Page 106
   How Do Organizations Use the Cloud?......Page 107
  Ethics Guide: Showrooming: The Consequences......Page 109
  Case Study 3: The Apple of Your i......Page 114
 Chapter 4: Database Processing......Page 117
  Q1. What is the Purpose of a Database?......Page 119
  Q2. What are the Contents of a Database?......Page 120
   What Are Relationships Among Rows?......Page 121
   Metadata......Page 122
   What is a Database Management System?......Page 123
   Processing the Database......Page 124
   What Are the Components of a Database Application?......Page 125
   What Are Forms, Reports, Queries and Application Programs?......Page 126
   Multi-User Processing......Page 127
   Enterprise DBMS Versus Personal DBMS......Page 129
  Q4. How Do Data Models Facilitate Database Design?......Page 130
   Entities......Page 131
   Relationships......Page 132
   Data Integrity Problems......Page 134
   Normalizing for Data Integrity......Page 135
   What is the User's Role in the Development of Databases?......Page 136
   How Does Big Data Differ from Relational Data?......Page 139
  Q7. How Can the Intramural League Improve Its Database?......Page 140
   League Database, Revision 1......Page 141
   League Database, Revision 2......Page 142
  Ethics Guide: Querying Inequality?......Page 145
  Case Study 4: Fail Away with Dynamo, Bigtable and Cassandra......Page 151
Part 3: Operational Processes and Information Systems......Page 154
 Chapter 5: Using IS to Improve Processes......Page 155
   Examples of Processes......Page 157
   Scope of Processes......Page 158
  Q2. What are Examples of Common Business Processes?......Page 159
   Service Processes......Page 161
   Applying Process Characteristics......Page 162
   Process Objectives......Page 163
  Q4. How Can Information Systems Be Used to Improve Processes?......Page 164
   Improve Control of Activities......Page 165
   Use Automation......Page 166
   Improve Procedures......Page 167
  Q5. How Can Process Management Principles Improve Processes?......Page 169
  Q6. How Do Process Teams Diagram Process Improvement?......Page 170
  Q7. How Can an IS Hinder a Process?......Page 171
   Why Information Silos Exist......Page 172
  MIS InClass 5: Improving the Process of Making Paper Airplanes......Page 173
  Ethics Guide: Process Improvement or Privacy Problem?......Page 175
  Case Study 5: Google Cars......Page 180
 Chapter 6: Supporting Processes with ERP Systems......Page 182
  Q1. What Problem Does an ERP System Solve?......Page 183
   Enterprise Application Integration (EAI)......Page 184
   ERP Implementation: Before and After Examples......Page 185
  Q2. What are the Elements of an ERP System?......Page 188
   The Five Components of an ERP IS: Software, Hardware, Data, Procedures and People......Page 190
   Inherent Business Processes......Page 193
  Q3. What are the Benefits of an ERP System?......Page 194
  Q4. What are the Challenges of Implementing an ERP System?......Page 195
   Decision-Making Challenges......Page 196
   People Challenges......Page 197
   ERP Upgrades......Page 198
   ERP by Industry Type......Page 199
   International Firms and ERP......Page 200
   ERP Products......Page 201
  Q7. What Makes SAP Different from Other ERP Products?......Page 202
   SAP Software......Page 203
  Ethics Guide: ERP Estimation......Page 205
  Case Study 6: The Sudden End of the U.S. Air Force......Page 209
 Chapter 7: Supporting the Procurement Process with SAP......Page 210
  Q1. What are the Fundamentals of a Procurement Process?......Page 211
  Q2. How Did the Procurement Process at CBI Work Before SAP?......Page 214
  Q3. What were the Problems with the Procurement Process Before SAP?......Page 215
   Purchasing Problems......Page 216
  Q4. How Does CBI Implement SAP?......Page 217
  Q5. How Does the Procurement Process Work at CBI After SAP?......Page 219
   Purchasing......Page 220
   Warehouse......Page 221
   Accounting......Page 222
   The Benefits of SAP for the CBI Procurement Process......Page 223
   Supply Chain Processes......Page 224
   Improving Supply Chain Processes by Sharing Data......Page 225
   Improving Supply Chain Processes with Integration......Page 226
   Improving CBI Processes Beyond the Supply Chain......Page 227
   MIS InClass 7: The Bicycle Supply Game......Page 228
  Q7. How Does the Use of SAP Change CBI?......Page 229
   Wally's Job Change......Page 230
  Q8. What New IS Will Affect the Procurement Process in 2024?......Page 231
  Ethics Guide: Estimation Ethics......Page 233
  Active Case 7: SAP Procurement Tutorial......Page 237
  Appendix 7—SAP Procurement Tutorial......Page 238
 Chapter 8: Supporting the Sales Process with SAP......Page 255
  Q1. What are the Fundamentals of a Sales Process?......Page 256
  Q2. How Did the Sales Process at CBI Work Before SAP?......Page 258
   Sales Problems......Page 259
  Q4. How Does CBI Implement SAP?......Page 260
   Sales......Page 261
   Warehouse......Page 262
   Accounting......Page 263
   The Benefits of SAP for the CBI Sales Process......Page 264
  Q6. How Can SAP Improve Customer-Facing Processes at CBI?......Page 266
   Improving Customer-Facing Processes by Sharing Data......Page 267
   Improving Customer-Facing Processes with Integration......Page 268
  Q7. How Does E-Commerce Improve Processes in an Industry?......Page 269
   E-Commerce Merchant Companies......Page 270
   How Does E-Commerce Improve Market Efficiency?......Page 271
  Q8. What New IS Will Affect the Sales Process in 2024?......Page 272
   Process Integration and You in 2024......Page 274
  Ethics Guide: Are My Ethics for Sale?......Page 275
  Active Case 8: SAP Sales Tutorial......Page 279
  Appendix 8—SAP Sales Tutorial......Page 280
Part 4: Dynamic Processes and Information Systems......Page 298
 Chapter 9: Collaboration and IS......Page 300
  Q1. What is Collaboration and Why is It Important to Business?......Page 301
   Importance of Effective Critical Feedback......Page 302
   Warning!......Page 304
   Team Objective: Growth in Team Capability......Page 305
   Individual Objective: Meaningful and Satisfying Experience......Page 306
   The Five Components of a Collaboration IS......Page 307
  Q4. How Can Collaboration IS Support the Communicating Activity?......Page 308
   No Iteration Control......Page 312
   Iteration Management......Page 313
   Iteration Control......Page 314
   The Project Management Process......Page 315
   The Workflow Process......Page 316
   Supporting New Processes with Collaboration IS......Page 317
   Three Sets of Collaboration Tools......Page 318
   Choosing the Set for Your Team......Page 319
   Don't Forget Procedures and People!......Page 320
   MIS InClass 9: Virtual Practice!......Page 321
  Q8. 2024?......Page 322
  Ethics Guide: Virtual Ethics?......Page 323
  Case Study 9: Eating Our Own Dog Food......Page 328
 Chapter 10: Social Media and IS......Page 332
  Q1. What is Social Media and Why is It Important to Business?......Page 333
  Q2. What are the Objectives of the Social Media Process?......Page 334
   Effectiveness Objectives......Page 335
   Efficiency Objectives......Page 336
   The Five Components of a Social Media IS......Page 337
   Key Attributes of a Social Media IS......Page 338
   Creating......Page 339
   Sharing......Page 340
   The Promotion Process......Page 342
   The Customer Service Process......Page 343
   Supporting New Processes with Social Media IS......Page 344
   Tips for Conducting Social Media Promotions......Page 345
   MIS InClass 10: Using Twitter to Support the Class Discussion Process......Page 346
   How an Organization Can Use Social Media IS to Increase the Strength of Relationships......Page 347
   How an Organization Can Use Social Media IS to Connect to Those with More Assets......Page 348
   Management Risks......Page 349
   User-Generated Content Risks......Page 350
   Responding to User Content Problems......Page 351
  Q8. 2024?......Page 352
  Ethics Guide: Ethics, Social Marketing and Stretching the Truth......Page 353
  Case Study 10: Tourism Holdings Limited (thl)......Page 357
 Chapter 11: Business Intelligence and IS......Page 359
  Q1. What is Business Intelligence and Why is It Important to Business?......Page 360
  Q2. What are the Objectives of the BI Process?......Page 362
   The Five Components of a BI Information System......Page 364
  Q4. How Do BI Information Systems Support BI Activities?......Page 365
   Acquiring......Page 366
   Analyzing......Page 367
   Publishing......Page 371
  Q5. How Can BI Information Systems Support Business Processes?......Page 372
   Supporting Existing Processes with BI Information Systems......Page 373
  Q6. What is a Big Data BI System and How is It Used?......Page 375
   SAP HANA Technique......Page 376
   Processes Supported by Big Data BI IS......Page 377
   Data Problems......Page 378
   People Problems......Page 379
   MIS InClass 11: I Know That, I Think......Page 380
   Mobile Devices......Page 381
   Technology Backlash......Page 382
  Ethics Guide: Unseen Cyberazzi......Page 383
  Case Study 11: Hadoop the Cookie Cutter......Page 387
  Appendix 11—SAP Business Intelligence Tutorial......Page 390
Part 5: MIS Management Processes......Page 394
 Chapter 12: MIS Management Processes: Process Management, Systems Development and Security......Page 395
  Q1. What are the Activities of Business Process Management?......Page 396
   The BPM Monitoring Activity......Page 397
  Q2. What are the Activities of the Systems Development Life Cycle (SDLC) Development Process?......Page 398
   Define System......Page 399
   Determine Requirements......Page 400
   Implement......Page 401
   Maintain the System......Page 403
   What Are the Principles of Agile Development Methodologies?......Page 404
   What is the Scrum Process?......Page 405
  Q4. What is Information Systems Security?......Page 407
   The IS Security Threat/Loss Scenario......Page 408
   What Are the Sources of Threats?......Page 409
   What Types of Security Loss Exist?......Page 410
  Q5. How Should You Respond to Security Threats?......Page 412
  Q6. How Should Organizations Respond to Security Threats?......Page 413
   Identification and Authentication......Page 414
   Firewalls......Page 415
   Malware Protection......Page 416
  Q8. How Can Human Safeguards Protect Against Security Threats?......Page 417
   Human Safeguards for Employees......Page 418
   Human Safeguards for Nonemployee Personnel......Page 419
   Backup and Recovery Procedures......Page 420
  Q9. How Should Organizations Respond to Security Incidents?......Page 421
  MIS InClass 12: Phishing for Credit Cards, Identifying Numbers and Bank Accounts......Page 422
  Ethics Guide: Security Privacy......Page 423
  Case Study 12: Will You Trust FIDO?......Page 427
Application Exercises......Page 429
Glossary......Page 448
Index......Page 460