Principles Of Management

Contents......Page 4
Preface......Page 10
About the Author......Page 14
  India’s Inspirational Managers......Page 16
  Definitions of Management......Page 17
  Characteristics of Management......Page 18
  Objectives of Management......Page 19
  Levels of Management......Page 20
  Functional Management......Page 21
  Management Process or Functions......Page 23
  Managerial Roles......Page 25
  Managerial Skills for Success......Page 29
  Management vs. Administration......Page 32
  Management—Science or Art Debate......Page 33
  Management as a Profession......Page 35
  Challenges Facing Management......Page 37
  Strategic Management—An Overview......Page 39
  Review Questions......Page 42
  Case Study......Page 43
  India’s Inspirational Managers......Page 46
  Early Management Thought......Page 47
  Earliest Texts on Management......Page 48
  Approaches to the Study of Management......Page 49
  The Organizational Environment......Page 58
  Recent Trends in Management......Page 64
  Summary......Page 68
  Case Study......Page 69
  India’s Inspirational Managers......Page 72
  Introduction......Page 73
  Corporate Social Responsibility......Page 74
  Managers’ Responsibility Towards Society......Page 80
  Green Management......Page 84
  Managerial Ethics......Page 85
  Social Audit—Role and Relevance......Page 88
  Corporate Governance—An Overview......Page 90
  Review Questions......Page 91
  Case Study......Page 92
  India’s Inspirational Managers......Page 96
  Definitions of Planning......Page 97
  Goals—An Overview......Page 101
  Classifications of Planning......Page 104
  Strategy......Page 113
  Approaches to Planning......Page 115
  Management by Objectives......Page 125
  SWOT Analysis......Page 127
  Strategic Quality Planning......Page 129
  Summary......Page 132
  Review Questions......Page 133
  Case Study......Page 134
  India’s Inspirational Managers......Page 138
  Definitions of Decision Making......Page 139
  Approaches to Decision Making......Page 140
  Decision-making Environments— Types......Page 141
  Strategies for Decision Making......Page 143
  Decision-making Styles......Page 145
  Steps in the Rational Decision-making Process......Page 148
  Factors Influencing the Decision-making Process......Page 153
  Challenges to Effective Decision Making......Page 154
  Decision Tree......Page 157
  Group Decision Making—An Overview......Page 159
  Decision Support System......Page 160
  Summary......Page 161
  Case Study......Page 162
  India’s Inspirational Managers......Page 166
  Definitions of Forecasting......Page 167
  Importance of Business Forecasting......Page 168
  Types of Forecasting......Page 169
  Principles of Forecasting......Page 171
  Key Elements of Forecasting......Page 172
  Forecasting Process......Page 173
  Techniques of Forecasting......Page 176
  Challenges in Forecasting......Page 185
  Guidelines for Effective Forecasting......Page 189
  Review Questions......Page 190
  Case Study......Page 191
  India’s Inspirational Managers......Page 194
  Characteristics of Organizing......Page 195
  Importance of Organizing......Page 196
  Principles of Organizing......Page 198
  The Process of Organizing......Page 201
  Organizational Design......Page 203
  Organizational Structure......Page 205
  Types of Organizations......Page 206
  Organizational Chart......Page 213
  Elements of Organizational Design and Structure......Page 214
  Span of Management......Page 224
  Factors Affecting Organizational Design and Structure......Page 229
  Summary......Page 230
  Review Questions......Page 231
  Case Study......Page 232
  India’s Inspirational Managers......Page 236
  Responsibility......Page 237
  Accountability......Page 238
  Process of Delegation......Page 239
  Centralization vs. Decentralization of Authority......Page 245
  Job Design......Page 248
  Informal Organizations......Page 255
  Organizational Culture—An Overview......Page 257
  Review Questions......Page 259
  Case Study......Page 260
  India’s Inspirational Managers......Page 264
  Introduction......Page 265
  Characteristics of Human Resource Management/Staffing......Page 266
  Objectives of HRM/Staffing......Page 267
  HRM Process......Page 268
  Strategic Human Resource Management (SHRM)......Page 271
  Workforce Diversity Management......Page 273
  Ethical Issues in Human Resource Management......Page 275
  Emerging Trends in Human Resource Management......Page 277
  Review Questions......Page 280
  Case Study......Page 281
  India’s Inspirational Managers......Page 284
  Significance of HR Planning......Page 285
  Human Resource Planning Process......Page 287
  Job Analysis......Page 290
  Job Description......Page 294
  Job Specification......Page 295
  Recruitment......Page 296
  Sources of Recruitment......Page 297
  Selection......Page 299
  Orientation, Socialization and Placement......Page 303
  Summary......Page 306
  Review Questions......Page 307
  Case Study......Page 308
  India’s Inspirational Managers......Page 310
  Significance of Employee Training......Page 311
  Assessing Training Needs......Page 312
  Methods of Training......Page 313
   Conditions Necessary for an Effective Training Programme......Page 317
  Management Development......Page 318
  Compensation Administration......Page 323
  Steps in Compensation Administration......Page 326
  Incentives and Benefits......Page 328
  Types of Incentive Schemes......Page 329
  Fringe Benefits......Page 330
  Employee Welfare......Page 331
  Summary......Page 333
  Case Study......Page 334
  India’s Inspirational Managers......Page 338
  Introduction......Page 339
  Performance Evaluation Methods......Page 342
  Employee Promotion......Page 351
  Demotion......Page 355
  Transfer......Page 356
  Employee Separation......Page 358
  Industrial Relations......Page 360
  Discipline and Disciplinary Action......Page 361
  Types of Discipline......Page 363
  Employee Grievances and Grievance Handling......Page 364
  Summary......Page 369
  Review Questions......Page 370
  Case Study......Page 371
  India’s Inspirational Managers......Page 374
  Introduction......Page 375
  Communication......Page 382
  Supervision......Page 383
  Human Behaviour in an Organization—An Overview......Page 389
  Summary......Page 390
  Case Study......Page 391
  India’s Inspirational Managers......Page 394
  Introduction......Page 395
  Communication Process......Page 399
  Interpersonal Communication......Page 401
  Forms of Organizational Communication......Page 404
  Barriers to Organizational Communication......Page 411
  Summary......Page 416
  Case Study......Page 417
  India’s Inspirational Managers......Page 420
  Introduction......Page 421
  Leadership vs. Management......Page 422
  Leadership Theories......Page 423
  Leadership and Organizational Life Cycle......Page 437
  Recent Trends in Leadership Approaches......Page 438
  Leadership Succession Planning......Page 442
  Review Questions......Page 447
  Case Study......Page 448
  India’s Inspirational Managers......Page 452
  Introduction......Page 453
  Forms of Employee Motivation......Page 455
  Approaches to Motivation......Page 457
  Factors Influencing Work Motivation......Page 461
  Motivational Process......Page 462
  Theories of Motivation......Page 463
  Content Theories......Page 465
  Process Theories......Page 472
  Review Questions......Page 485
  Case Study......Page 486
  Introduction......Page 490
  Team vs. Group......Page 492
  Types of Teams......Page 495
  Stages in Team Formation......Page 501
  Characteristics of Effective Teams......Page 503
  Benefits of Team......Page 504
  Problems in Team-building......Page 505
  Summary......Page 506
  Case Study......Page 507
  India’s Inspirational Managers......Page 510
  Introduction......Page 511
  Steps in the Control Process......Page 514
  Approaches to Management Control System......Page 517
  Types of Control......Page 518
  Reasons for Resistance to Control in Organizations......Page 527
  Summary......Page 528
  Case Study......Page 529
  Introduction......Page 532
  Principles of Coordination......Page 535
  Types of Coordination......Page 536
  Techniques of Coordination......Page 537
  Steps in the Coordination Process......Page 541
  Requirements for Effective Coordination......Page 543
  Summary......Page 544
  Case Study......Page 545
  India’s Inspirational Managers......Page 548
  Introduction......Page 549
  Elements of Change......Page 550
  Causes of Change in Organizations......Page 552
  Types of Organizational Changes......Page 553
  Steps in the Change Management Process......Page 554
  The Change Management Cycle......Page 556
  Resistance to Change......Page 557
  Why Change Initiatives Fail?......Page 561
  Strategies to Enhance Success in Change Management......Page 562
  Summary......Page 563
  Case Study......Page 564
  Introduction......Page 568
  Skills Requirement of International Managers......Page 569
  Elements of International Management Environment......Page 570
  Functions of International Managers......Page 572
  Approaches to Control in the International Business Environment......Page 580
  Challenges Facing International Management......Page 582
  Review Questions......Page 584
  Case Study......Page 585
Index......Page 588