Postal and Delivery Innovation in the Digital Economy

Front Matter....Pages i-xi
Business Models: Some Implications for USPS....Pages 1-15
E-commerce and the Return of Unwanted Goods: A Case for Cooperation Among Providers of Postal and Non-postal Parcel Services....Pages 17-29
The Concentration Phenomenon in E-commerce....Pages 31-41
Implications of 3D Printing for the United States Postal Service....Pages 43-54
Spam or Ham? Assessing the Value of Direct Mail....Pages 55-64
Targeting Versus Saturation: Derived Demand for Direct Mail....Pages 65-75
Quality and Pricing of Delivery Services in the E-commerce Sector....Pages 77-90
A Branching AIDS Model for Estimating U.S. Postal Price Elasticities....Pages 91-113
A Demand System Approach to Affordability....Pages 115-129
Welfare Impact of Changes in the Scope of the USO....Pages 131-142
Potential Gains and Losses of (Partial) Lifting of Home Delivery Obligations....Pages 143-154
Estimating the Financial Impact of Discontinuing Saturday Delivery of Letters and Flats in the U.S.....Pages 155-168
Regulatory Developments in Post and Telecommunications: A Tale of Two Industries....Pages 169-181
Digital Inclusion: A Role for Postal Operators in a Smart World....Pages 183-194
Informational Privacy and Registered Certified Mail: What Do the People Want?....Pages 195-206
Advanced Semi-parametric and Parametric Methods to Assess Efficiency in the Postal Sector....Pages 207-217
On the Detection of Market and Intangible Benefits Through Consumer Surveys....Pages 219-231
Different Models of Postal Financial Services....Pages 233-245
When Rapidly Decreasing Mail Volumes Call for More Innovative Social and Economic Approaches....Pages 247-259
Proactive Surveys and Calculations for Meeting Declining Mail Volumes....Pages 261-275
E-invoicing as the Principal Driver of Change in B2X Letter Market Definitions....Pages 277-289
The Competitive Fringe: Informing New Customer Experiences and Driving Additional Value for Recipients....Pages 291-300
Market Regulations and USO in the Revised Swiss Postal Act: Provisions and Authorities....Pages 301-311
Positioning the Postal Service for the Next Generation: An Overview of Market Research....Pages 313-324
Analyzing the Prospects for Transactional Mail Using a Sender-Recipient Framework....Pages 325-336