PMP certification : a beginner's guide

Contents......Page 10
Acknowledgments......Page 18
Introduction......Page 20
Part I: Essentials of Project Management and PMP Certification......Page 24
1 Bridging the Gap Between PM and PMP......Page 26
Introduction to Project Management Institute (PMI)......Page 29
Why Get Certified? What's in It for Me?......Page 30
The PMI Family of Credentials......Page 31
Demystifying PMI Exams......Page 36
Manage the Exam Preparation Like a Project......Page 44
Maintaining Your PMI Credential (CCRs/PDUs)......Page 51
References......Page 53
2 The Emerging World of Project Management......Page 54
What Is a Program?......Page 56
What Is an Operation?......Page 57
What Is Project Management?......Page 58
The Role of the Project Manager......Page 64
Try This: Who Are the Project Stakeholders?......Page 68
Project Framework......Page 69
Organizational Structures......Page 70
Try This: What Does the Customer Want?......Page 72
Case Study Introduction......Page 74
Pop Quiz......Page 82
References......Page 83
3 Project Management Process Groups......Page 84
What Are Process Groups?......Page 85
Introduction to PMI Knowledge Areas......Page 97
Global Standards......Page 103
Mapping Processes to Knowledge Areas and Process Groups......Page 104
References......Page 113
Part II: The Nine Knowledge Areas......Page 114
4 Project Integration Management......Page 116
Project Integration Management According to PMI......Page 118
Overview of Project Integration Management Processes......Page 119
The Selection Process: How Projects Are Born......Page 120
Project Integration Management Processes: Charter to Close......Page 125
Try This: Who Provides the Requirements?......Page 133
Try This: Plan the Work......Page 136
Try This: Sky's the Limit: Pet Projects Are Out of Scope......Page 141
Try This: Keeping Your Eyes Wide Open: Accurate Progress Reporting......Page 143
Try This: Having a Crystal Ball: Fix It Before It Breaks......Page 146
Try This: Pass the Shredder: Closing the Project Is So Therapeutic......Page 149
References......Page 150
5 Project Scope Management......Page 152
Definition of Scope Management......Page 155
Project Scope Management Processes......Page 157
Try This: Dealing with Unusual Demands: The Customer Wants What?......Page 161
Additional Information on Change Management......Page 182
References......Page 187
Project Scope Statement......Page 184
6 Project Time Management......Page 188
Managing the Schedule......Page 190
Project Time Management Processes......Page 191
Try This: Who's on First? (Knowing the Schedule)......Page 209
Try This: The Overachiever ("Pick Me, Coach!")......Page 210
Try This: Using Three-Point Estimate for Travel Time......Page 214
Try This: Out-of-Control Schedule......Page 229
References......Page 230
7 Project Cost Management......Page 232
An Offer I Couldn't Refuse......Page 234
How Cost Management Ties into Time Management......Page 235
Project Cost Management Processes......Page 236
Try This: Parametric Estimating......Page 244
Try This: Earned Value Example Using BEC Case Study......Page 255
References......Page 265
8 Project Quality Management......Page 268
How to Achieve Customer Satisfaction......Page 270
How Do You Measure Quality?......Page 271
Case Study: Sample Quality Measurements......Page 272
Importance of Quality......Page 273
Definition of Quality and How It Changed......Page 276
Try This: Go Lean Project......Page 282
Project Quality Management Processes......Page 284
References......Page 297
9 Project Human Resource Management......Page 300
Role of the Project Manager in HR Management......Page 302
Project Human Resource Management Processes......Page 303
Try This: Take Me Out to the Ball Game: Networking the Project Team......Page 323
Managing Customer Expectations......Page 329
References......Page 332
10 Project Communications Management......Page 334
The PM's Role in Communications......Page 337
The Medium (How We Deliver the Message)......Page 338
Project Communications Management Processes......Page 340
Try This: How to Plan Communications for Key Stakeholders......Page 341
Try This: Managing Unrealistic Expectations......Page 355
References......Page 362
11 Project Risk Management......Page 364
Threats, Opportunities, and Triggers......Page 366
Be Proactive (Plan for Risk and Mitigate Wherever Possible)......Page 368
Risk Tolerances and Thresholds......Page 370
Project Risk Management Processes......Page 371
Summary of Risk Management......Page 395
References......Page 396
12 Project Procurement Management......Page 400
Definition of a Contract......Page 402
Definition of Procurement......Page 406
Role of the Project Manager (Buyer or Seller)......Page 407
Project Procurement Management Processes......Page 408
Try This: Fixing Issues Before Turning Out the Lights......Page 427
References......Page 432
13 Closing the Project: Are We There Yet?......Page 434
Importance of Project Closure......Page 436
Closing Processes......Page 437
Next Steps: Where to Go from Here......Page 446
Go Confidently in the Direction of Your Dreams......Page 447
References......Page 448
A......Page 450
C......Page 451
E......Page 453
F......Page 454
I......Page 455
M......Page 456
O......Page 457
P......Page 458
Q......Page 460
R......Page 461
S......Page 462
T......Page 463
V......Page 464
W......Page 465