Physician Leader: How Exam Room Experience Drives Leadership Excellence

Cover
Endorsement
Half Title
Title Page
Copyright Page
Dedication
Table of Contents
Foreword
Foreword
Preface: The Case for Physician Leadership
	Bibliography
Acknowledgments
About the Authors
Chapter 1 Introducing the Iterative Leadership Model
	Introduction
	The Iterative Leadership Model
		Leader Mindset
		Leadership Strategies
		The GUIDES Framework
	GUIDES: Gather, Understand, Identify, Design, Execute, and Self-Reflect
		Gather
		Understand
		Identify
		Design
		Execute
		Self-Reflect
	Prepare for Your Leadership Development Journey
	Bibliography
Chapter 2 Seven Leadership Attributes for Successful Physician Leaders
	Introduction
	Leadership Attributes
		Strategic Thinker
		Effective Communicator
		Coach
		Team Builder
		Change Manager
		Learner-in-Chief
		Problem-Solver
Chapter 3 Strategic Thinker
	Leadership Case Study: Preparing for the Strategic Planning Process
	Introduction
		Where Are We Now?
		Where Are We Going?
		How Are We Going to Get There?
	Physician Leader as Strategic Thinker
	Mindset of the Strategic Thinker
	Leadership Strategies for the Strategic Thinker
		Broaden Your Perspective and Understanding
		Connect the Dots
		Seek Engagement and Input From Others
			Educate and Coach
			Ask Engaging Questions
			Be Open-Minded
			Close the Loop
		Translate and Share the Vision and Strategic Plan
	Leadership Strategies: Bringing It All Together
	The GUIDES Framework and the Strategic Thinker
	Bibliography
Chapter 4 Effective Communicator
	Leadership Case Study: Too Many Communications
	Introduction
	Physician Leader as Effective Communicator
	Mindset of the Effective Communicator
	Leadership Strategies for the Effective Communicator
		Create Deliberate Communication Pathways
		Listen With Respect and Empathy
		Deliver Compelling Messages
		Foster a Culture of Feedback
	Leadership Strategies: Bringing It All Together
	The GUIDES Framework and the Effective Communicator
	Bibliography
Chapter 5 Coach
	Leadership Case Study: Recognizing the Need for Coaching
	Introduction
	Physician Leader as Coach
	Mindset of the Coach
	Leadership Strategies for the Coach
		Build a Relationship of Trust
		Flex Your Style
		Facilitate the Coaching Process
			Establish the Coach/Coachee Partnership
			Prepare for the Coaching Session
			Engage in One-On-One Coaching Sessions
			Evaluate Results and Progress
			Reflect On Your Role as a Coach
	Leadership Strategies: Bringing It All Together
	The GUIDES Framework and the Coach
Chapter 6 Team Builder
	Leadership Case Study: The Stellar Team
	Introduction
	Physician Leader as Team Builder
	Mindset of the Team Builder
	Leadership Strategies for the Team Builder
		Role Model Behavioral Norms
			Trust and Respect
			Open and Transparent Communication
			Continuous Learning
			Experimentation Without Fear of Failure
			Openness to Feedback
		Develop Individual Team Members
		Build Trust and Psychological Safety
			Storytelling
			Ice Breakers
	Leadership Strategies: Bringing It All Together
	The GUIDES Framework and the Team Builder
	Bibliography
Chapter 7 Change Manager
	Leadership Case Study: Resistance to Change in the Midwest
	Introduction
	Physician Leader as Change Manager
	Seminal Change Management Models
	Mindset of the Change Manager
	Leadership Strategies for the Change Manager
		Build Up an Emotional Bank Account By Building Trust Before Change (Covey, 2013)
		Demonstrate Respect for People By Involving Those Affected By the Change
		Sustain Changes By Implementing Visual Management and Standard Work
	Leadership Strategies: Bringing It All Together
	The GUIDES Framework and the Change Manager
	Bibliography
Chapter 8 Learner-In-Chief
	Leadership Case Study: Building a Learning Culture
	Introduction
	Physician Leader as Learner-In-Chief
	Mindset of the Learner-In-Chief
	Leadership Strategies for the Learner-In-Chief
		Sharpen Observational Skills
		Go to Gemba
			General Questions to Consider in Gemba
			The Overall Appearance of the Area, Department, and Clinic
			Work Quality
			The Flow of People, Processes, and Information
		Use Each Encounter as a Learning Opportunity
			Leadership Case Study Continued
		Seek Out New Learning Opportunities
	Spend Time in Reflection
	Leadership Strategies: Bringing It All Together
	The GUIDES Framework and the Learner-In-Chief
	Bibliography
Chapter 9 Problem-Solver
	Leadership Case Study: Bringing Problems Out of the Shadows
	Introduction
	Physician Leader as Problem-Solver
	Mindset of a Problem-Solver
	Leadership Strategies for the Problem-Solver
		Engage and Prepare the Team
		Master Problem-Solving Methods
		Facilitating the Problem-Solving Process
			Step 1: Define the Problem You Are Trying to Solve (Consult With Company Historians and Colleagues)
			Step 2: Secure Sponsorship at the Right Level of Leadership
			Step 3: Assess Change Readiness and Timing Via Personal Conversations With Sponsors, Teams, and Formal and Informal Leaders
			Step 4: Align Sponsors and Stakeholders Around the Problem Scope and Span
			Step 5: Assemble a Diverse Team of Experts and Informal Leaders
			Step 6: Follow the GUIDES Framework for Effective Facilitation
			Step 7: Spread Best Practice
	Leadership Strategies: Bringing It All Together
	The GUIDES Framework and the Problem-Solver
	Bibliography
Chapter 10 Conclusion
	The Strategic Thinker
	The Effective Communicator
	The Coach
	The Team Builder
	The Change Manager
	The Learner-In-Chief
	The Problem-Solver
Appendix 1 GUIDES Development Plan Template
Appendix 2 Personal and Organizational Change Models
	Beer Critical Path Change Model (Eisenstat Et Al.,1990)
	Kotter Model (1996)
	Kurt Lewin’s Unfreeze-Change-Refreeze Model (Burnes, 2004)
	The Prosci ADKAR Model (Hiatt, 2006)
	Stephen Covey’s Seven Habits Model (2013)
	The Kubler-Ross Grief Model (2018)
	Bridges’ Transition Model (Bridges and Mitchell, 2000)
	Miller and Rollnick Motivational Interviewing (2013)
	Egan’s Skilled Helper Model (2010)
	Bibliography
Appendix 3 GUIDES A3 Framework for Iterative Problem-Solving Template
Appendix 4 GUIDES Cross-Functional Redesign Model
Index