Performance management: key strategies and practical guidelines

Contents......Page 6
PERFORMANCE MANAGEMENT DEFINED......Page 10
AIMS OF PERFORMANCE MANAGEMENT......Page 11
CHARACTERISTICS OF PERFORMANCE MANAGEMENT......Page 12
DEVELOPMENTS IN PERFORMANCE MANAGEMENT......Page 13
CONCERNS OF PERFORMANCE MANAGEMENT......Page 14
UNDERSTANDING PERFORMANCE MANAGEMENT......Page 15
PERFORMANCE APPRAISAL AND PERFORMANCE MANAGEMENT......Page 18
VIEWS ON PERFORMANCE MANAGEMENT......Page 19
PERFORMANCE MANAGEMENT AND THE PSYCHOLOGICAL CONTRACT......Page 20
THE PROCESS OF PERFORMANCE MANAGEMENT......Page 21
PERFORMANCE MANAGEMENT AS A PROCESS OF MANAGEMENT......Page 24
HOW PERFORMANCE MANAGEMENT WORKS......Page 25
PERFORMANCE MANAGEMENT ACTIVITIES......Page 27
PERFORMANCE MANAGEMENT IN ACTION......Page 28
IRS, 2003......Page 44
LAWLER AND MCDERMOTT, 2003......Page 45
CHARTERED INSTITUTE OF PERSONNEL AND DEVELOPMENT, 2003......Page 46
E-REWARD, 2005......Page 48
PERFORMANCE AND DEVELOPMENT PLANNING......Page 58
ROLE PROFILES......Page 59
OBJECTIVE SETTING......Page 63
PERFORMANCE MEASURES AND ASSESSMENT......Page 68
PERFORMANCE PLANNING......Page 74
DEVELOPMENT PLANNING......Page 75
THE PERFORMANCE AGREEMENT......Page 76
CHECKLIST – PERFORMANCE AND DEVELOPMENT PLANNING......Page 77
5 Managing performance throughout the year......Page 78
THE CONTINUING PROCESS OF PERFORMANCE MANAGEMENT......Page 79
UPDATING OBJECTIVES AND WORK PLANS......Page 80
MANAGING CONTINUOUS LEARNING......Page 81
THE PERFORMANCE REVIEW MEETING......Page 84
PERFORMANCE REVIEW DIFFICULTIES......Page 85
PERFORMANCE REVIEW ISSUES......Page 86
ORGANIZATIONAL ISSUES......Page 88
ON WHOM SHOULD PERFORMANCE REVIEWS FOCUS?......Page 89
CRITERIA......Page 90
OUTCOME ISSUES......Page 91
DEALING WITH POSITIVE AND NEGATIVE ELEMENTS......Page 92
USING REVIEWS AS A COMMUNICATIONS CHANNEL......Page 93
WHEN SHOULD REVIEWS BE HELD?......Page 94
PERFORMANCE REVIEW PROBLEMS......Page 95
EVALUATING PERFORMANCE REVIEWS......Page 97
PREPARING FOR REVIEW MEETINGS......Page 98
SELF-ASSESSMENT......Page 104
GIVING FEEDBACK......Page 107
APPROACH TO ASSESSMENT......Page 110
FACTORS AFFECTING ASSESSMENTS......Page 111
OVERALL ANALYSIS OF PERFORMANCE......Page 112
NARRATIVE ASSESSMENT......Page 113
RATING......Page 114
FORCED RANKING......Page 123
VISUAL METHODS OF ASSESSMENT......Page 124
CONCLUSION......Page 126
IMPROVING PERFORMANCE AT THE ORGANIZATIONAL LEVEL......Page 128
DEALING WITH THE PROBLEM – OVERALL STRATEGY......Page 129
DEALING WITH THE PROBLEM – HUMAN RESOURCE IMPROVEMENT......Page 130
TOP MANAGEMENT LEVERS FOR IMPROVING PERFORMANCE......Page 131
PERFORMANCE MANAGEMENT AT THE ORGANIZATIONAL LEVEL......Page 132
IMPROVING TEAM PERFORMANCE......Page 138
IMPROVING INDIVIDUAL PERFORMANCE......Page 140
MANAGING UNDERPERFORMERS......Page 141
9 Performance management administration......Page 146
PURPOSE......Page 147
INFORMATION FOR THE HR DEPARTMENT......Page 148
FORM DESIGN......Page 149
WEB-ENABLED PERFORMANCE MANAGEMENT......Page 151
10 Performance management and learning......Page 152
LEARNING OPPORTUNITIES......Page 153
PERSONAL DEVELOPMENT PLANNING......Page 155
COACHING......Page 157
11 Performance management and reward......Page 160
PERFORMANCE MANAGEMENT AND NON-FINANCIAL REWARDS......Page 161
PERFORMANCE MANAGEMENT AND PAY......Page 162
360-DEGREE FEEDBACK DEFINED......Page 166
USE OF 360-DEGREE FEEDBACK......Page 167
RATIONALE FOR 360-DEGREE FEEDBACK......Page 168
360-DEGREE FEEDBACK – METHODOLOGY......Page 169
DEVELOPMENT AND IMPLEMENTATION......Page 171
360-DEGREE FEEDBACK – ADVANTAGES AND DISADVANTAGES......Page 173
360-DEGREE FEEDBACK – CRITERIA FOR SUCCESS......Page 174
TOP MANAGERS......Page 176
LINE MANAGERS......Page 177
THE ROLE OF HR......Page 182
APPROACH TO DEVELOPMENT......Page 184
THE DEVELOPMENT FRAMEWORK......Page 188
PERFORMANCE MANAGEMENT DEVELOPMENT PROGRAMME......Page 189
THE RATIONALE FOR PERFORMANCE MANAGEMENT......Page 198
SKILLS......Page 199
FORMAL LEARNING......Page 200
LESS FORMAL LEARNING......Page 202
METHOD......Page 204
A TYPICAL APPROACH......Page 206
POINTS TO BE COVERED......Page 207
OUTCOME......Page 209
References......Page 210
Further reading......Page 214
Author index......Page 220
Subject index......Page 221