Performance Information in the Public Sector: How it is Used

Front Matter....Pages i-xi
Introduction: Using Public Sector Performance Information....Pages 1-8
Front Matter....Pages 9-9
Nothing New Under the Sun? Change and Continuity in the Twentieth-Century Performance Movements....Pages 11-23
Advocacy and Learning: An Interactive-Dialogue Approach to Performance Information Use....Pages 24-41
Performance Information and Performance Steering: Integrated System or Loose Coupling?....Pages 42-57
Performance Measurement Beyond Instrumental Use....Pages 58-71
Comparing Performance across Public Sectors....Pages 72-93
Hitting the Target and Missing the Point? Developing an Understanding of Organizational Gaming....Pages 94-105
Performance Management Systems: Providing Accountability and Challenging Collaboration....Pages 106-122
Front Matter....Pages 123-123
Determinants of Performance Information Utilization in Political Decision Making....Pages 125-139
UK Parliamentary Scrutiny of Public Service Agreements: A Challenge Too Far?....Pages 140-156
Performance Information and Educational Policy Making....Pages 157-173
Rational, Political and Cultural Uses of Performance Monitors: The Case of Dutch Urban Policy....Pages 174-191
Reporting Public Performance Information: The Promise and Challenges of Citizen Involvement....Pages 192-210
Publishing Performance Information: An Illusion of Control?....Pages 211-226
Epilogue: The Many Faces of Use....Pages 227-240
Back Matter....Pages 241-277