Outsourcing Global Services: Knowledge, Innovation and Social Capital

Front Matter....Pages i-xvii
Introduction On the soft side of global IT outsourcing: innovating in relationships, social capital, and knowledge....Pages 1-8
Exploring relationships in information systems outsourcing: a typology of IS outsourcing relationships....Pages 9-43
Offshore middlemen: transnational intermediation in technology sourcing....Pages 44-70
IT outsourcing from a client perspective: exploring client developments and their impact on supplier capabilities....Pages 71-95
Operational capabilities development in mediated offshore software services models....Pages 96-126
Integrated collaboration across distributed sites: the perils of process and the promise of practice....Pages 127-150
Successful knowledge transfer within offshore supplier networks: a case study exploring social capital in strategic alliances....Pages 151-176
Risk, anxiety, and the production of comfort/trust in the context of globalized modes of working: the case of an Ireland-India IS offshoring relationship....Pages 177-215
Requirements analysis in offshore is development: remote bridging of differences in understandings....Pages 216-238
Global expertise and quality standards in ICT offshore projects....Pages 239-259
Step by step: the development of knowledge transfer and collaboration in a nearshore software development project....Pages 260-287
Managing dispersed expertise in IT offshore outsourcing: lessons from Tata Consultancy Services....Pages 288-310
Back Matter....Pages 311-316