Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications (4 vol) (Information Resources Management Association)

Table of Contents......Page 14
Preface......Page 35
Section 1......Page 39
Are We Stuck With Knowledge Management?......Page 40
Learning from Failure......Page 61
Exploring the Knowledge Management Landscape......Page 73
The Management and Creation of Knowledge......Page 97
The Professionalization of Knowledge Management......Page 118
Does Knowledge Management Really Work?......Page 136
Measuring the Dimensions of Tacit and Explicit Knowledge......Page 149
Knowledge Calibration and Knowledge Management......Page 166
Aligning a KM Strategy and Developing KM Capabilities......Page 175
Sustainable Communities for Knowledge Management Systems in the New Technological Era......Page 196
Adult Learners and Their Development in the Information Society......Page 217
Exploiting KM in Support of Innovation and Change......Page 236
Understanding the Composition of Knowledge Management Capability......Page 247
Change Knowledge Management......Page 266
On Data Mining and Knowledge......Page 280
Knowledge Transfer in Project-Based Organisations......Page 301
Product Innovation as a Result of Knowledge Development Processes in Organisations......Page 314
Communities of Practice in Knowledge Management and Organisational Learning......Page 327
Faculty Professional Learning......Page 344
Contributions of E-Collaborative Knowledge Construction to Professional Learning and Expertise......Page 371
Foundations of Cross-Cultural Knowledge Management......Page 390
Transnational Knowledge Transfer......Page 414
Video Issues for Knowledge Management......Page 427
Section 2......Page 441
Towards a Consensus Knowledge Management Success Definition......Page 442
Readiness for Knowledge Management, Methods and Environments for Innovation......Page 455
Quality and Continuous Improvement in Knowledge Management......Page 470
How Do We Get There?......Page 481
Developing an effective Knowledge Management System......Page 516
Permitting the True Potential of Knowledge Assets to be Utilized with KMI1......Page 534
Toward Building the Knowledge Culture......Page 545
The Knowledge CORE......Page 564
Knowledge Sharing Model of 24-Hour Knowledge Factory......Page 579
Process Model for Knowledge Potential Measurement in SMEs......Page 592
A Knowledge Management Model for Patterns......Page 607
Knowledge Patterns......Page 617
A Conceptual Framework for Effective Knowledge Management Using Information and Communication Technologies......Page 626
Key Characteristics Relevant for Selecting Knowledge Management Software Tools......Page 639
Using Soft Systems Methodology to Reveal Socio-Technical Barriers to Knowledge Sharing and Management......Page 662
A Methodology for the Auditing of Technological Knowledge Management......Page 683
C3EEP Typology and Taxonomies......Page 705
Artifacts of Expansive Learning in Designing a Web-Based Performance Assessment System......Page 730
Semantic Annotation of Process Models for Facilitating Process Knowledge Management......Page 772
A Novel Practical Triangular Approach to Process Innovation......Page 794
A Re-Distributed Knowledge Management Framework in Help Desk......Page 810
Model of a Knowledge Management Support system for Choosing Intellectual Capital Assessment Methods......Page 818
A Knowledge Management Framework to Manage Intellectual Capital for Corporate Sustainability......Page 842
A Model for Knowledge Management and Intellectual Capital Audits......Page 858
Section 3......Page 875
History, Evolution, and Impact of Digital Libraries......Page 876
Could Web 2.0 Technologies Support Knowledge Management in Organizations?......Page 906
DeLone & McLean IS Success Model in Evaluating Knowledge Transfer in a Virtual Learning Environment......Page 920
A Specialized Evaluation and Comparison of Sample Data Mining Software......Page 933
Data Mining and the Project Management Environment......Page 951
Utilisation of Expert Online Retrieval Tools......Page 972
Case Studies of Creating Reusable Inter Professional E-Learning Objects......Page 990
Reusable Learning Objects in Health Care Education......Page 1005
Achieving Interprofessional Health Education Through the Use of E-Resources......Page 1021
Integrating Telehealth into the Organization’s Work System......Page 1035
Designing E-Mail for Knowledge Management in Distributed Organizations......Page 1069
ICT and Web 2.0 Technologies as a Determinant of Business Performance......Page 1081
Managing Requirements Elicitation Knowledge using a Spatial Hypertext Wiki......Page 1100
Multiagent System for Supporting the Knowledge Management in the Software Process......Page 1117
RDF and OWL for Knowledge Management......Page 1135
The Use of ‘Web 2.0’ and Social Software in Support of Professional Learning Communities......Page 1154
Using Wikis in Teacher Education......Page 1165
Wikis for Collaboration and Knowledge Management......Page 1177
Telementoring and Virtual Professional Development......Page 1197
Customers Knowledge and Relational Marketing......Page 1216
Knowledge Management under Coopetition......Page 1231
Mobilizing Knowledge in the UK Public Sector......Page 1245
Critical Success Factors in the Development of Folksonomy-Based Knowledge Management Tools......Page 1263
Industrialisation of the Knowledge Work......Page 1273
Section 4......Page 1290
SMEs and Competitive Advantage......Page 1291
Reflective Practice, Professional Learning, and Educational Partnerships Effecting Change in Classroom Settings......Page 1305
Exploring Interprofessional Educational Possibilities......Page 1321
Teacher Professional Development through Knowledge Management in Educational Organisations......Page 1336
Key Considerations for the Adoption and Implementation of Knowledge Management in Healthcare Operations1......Page 1355
A Case Study Exploring a Multi-Disciplinary Collaborative Initiative to Use E-Learning to Meet the Professional Learning Needs of Health and Social Care Practitioners......Page 1368
Deploying Knowledge Management in R&D Workspaces......Page 1383
Collaborative Knowledge Management in the Call Center......Page 1405
Knowledge Management in Charities......Page 1420
An Evaluation of Factors that Influence the Success of Knowledge Management Practices in US Federal Agencies......Page 1429
Knowledge Management and Intelligence Work......Page 1445
The Green Bay Chamber of Commerce......Page 1457
A Cross-National Comparison of Knowledge Management Practices......Page 1487
Knowledge Management Solution to Challenges of Higher Education in South Africa......Page 1499
Culturally-Bound Innovation in Romanian Teaching and Research Hospitals......Page 1515
Factors Affecting Knowledge Sharing Practice in Malaysia......Page 1526
Investigating the Effect of Color on Memorization and Trust in E-Learning......Page 1540
Knowledge Creation and Sharing in Japanese Organisations......Page 1567
Knowledge Creation and Sharing in the Malaysian Housebuilding Industry......Page 1583
Knowledge Management and Entrepreneurship Cases in India......Page 1599
Knowledge Management Practices in Brazilian Software Organizations......Page 1621
Meeting Czech Knowledge Management Challenges Head-On......Page 1635
Connected Learning in an Australian Technology Program......Page 1662
Developing an Integrated Model for Understanding Knowledge Management Practices in an Arab Country......Page 1672
Section 5......Page 1694
Knowledge for Communicating Knowledge......Page 1695
Human Factors in Knowledge Management......Page 1705
Causal Relationship among Perceived Organizational Environment, Leadership and Organizational Learning in Industrial Workers......Page 1725
Organizational Needs Analysis and Knowledge Management......Page 1733
Personal Knowledge Management Skills in Web 2.0-Based Learning......Page 1741
Impact of Organizational Culture on Knowledge Management in Higher Education......Page 1760
Managing Knowledge for Enhancing the Participants through Organizational Learning and Leadership......Page 1788
Individual Learning and Emotional Characteristics in Web-based Communities of Practice......Page 1799
Personal Knowledge Management by the Knowledge Citizen......Page 1813
Renewal and Personal Mastery in Knowledge-Based Organisations......Page 1823
Problem-Solving Style, Problem Complexity and Knowledge Generation......Page 1843
PLE......Page 1874
Teams of Leaders Concept (ToL) and E-Business Operations......Page 1894
Communities of Practice as Work Teams to Knowledge Management......Page 1910
Motivation in Collaborative Knowledge Creation......Page 1924
The Effect of Organizational Trust on the Success of Codification and Personalization KM approaches......Page 1940
Organizational Learning Facilitation with Intranet (2.0)......Page 1961
Knowledge Management for Electric Power Utility Companies......Page 1971
Knowledge Management for Hybrid Learning......Page 1995
Knowledge Management in Construction Projects......Page 2020
Formative Assessment and Certification in Lifelong Learning with Cognitive and Metacognitive Measurements......Page 2047
Doctors Using Patient Feedback to Establish Professional Learning Goals......Page 2064
Section 6......Page 2076
Leading in a Knowledge Era......Page 2077
Creating and Delivering a Successful Knowledge Management Strategy......Page 2095
Governance of Knowledge Management......Page 2111
Governance and Leadership of Knowledge Management......Page 2124
Strategic Alliances and Knowledge Management Strategies......Page 2140
Managing Corporate Responsibility to Foster Intangibles......Page 2161
Protecting Knowledge Assets......Page 2190
Managing Intellectual Assets in Small Knowledge-Intensive Organizations......Page 2197
The Project Manager in the Theatre of Consciousness......Page 2220
Virtual Organizing Professional Learning Communities through a Servant-Leader Model of Appreciative Coaching......Page 2232
Knowledge Management and the Links to Human Capital Management......Page 2256
Reorganizing People in Customer Knowledge Management Change......Page 2269
Knowledge Management under Institutional Pressures......Page 2283
Knowledge Cultures, Competitive Advantage and Staff Turnover in Hospitality in Australia’s Northern Territory......Page 2303
Knowledge Management Practices in Temporal Knowledge-Intensive Organizations......Page 2330
Knowledge Economy for Innovating Organizations1......Page 2337
Knowledge Flow Networks and Communities of Practice In Business Process Management......Page 2349
Supporting Communities of Practice by Advancing Knowledge Management......Page 2368
Linking Exploration and Exploitation Capabilities with the Process of Knowledge Development and with Organizational Facilitators1......Page 2385
The Impact of Leadership Style on Knowledge Sharing Intentions in China......Page 2406
The Implications of the Development and Implementation of CRM for Knowledge Management......Page 2432
Informal Self-Regulated Learning in Corporate Organizations......Page 2447
Cross-Cultural Knowledge Management Practices to Support Offshore Outsourcing......Page 2463
Intellectual Capital Components, Measurement and Management......Page 2475
Section 7......Page 2512
Knowledge, Culture, and Cultural Impact on Knowledge Management......Page 2513
Toward a Living Systems Framework for Unifying Technology and Knowledge Management, Organizational, Cultural and Economic Change......Page 2525
Global “Knowledge Management” in Humanist Perspective......Page 2550
Knowledge Management and Democracy......Page 2568
Examining the Varying Influence of Social and Technological Aspects on Adoption and Usage of Knowledge Management Systems......Page 2586
Towards Understanding the Successful Adoption of Blog-Based Knowledge Management Systems......Page 2602
A Survey of Epistemology and its Implications on an Organisational Information and Knowledge Management Model......Page 2612
What Does Knowledge Have to do with Ethics?......Page 2643
The Emerging Ethics of Knowledge Sharing......Page 2653
Conceptual Levels of Information Processing and Information Interpretation in Knowledge Management......Page 2670
Conceptual Theory......Page 2682
Knowledge Capture in E-Services Development......Page 2704
Knowledge Assets, E-Networks and Trust......Page 2720
From Information Literacy to Scholarly Identity......Page 2732
Operationalizing Knowledge Sharing for Informers1......Page 2750
The Interactive Relationship between Corporate Cultures, Leadership Style and Knowledge Management......Page 2771
Metaphor Use in Knowledge Management......Page 2786
Evaluation of Human Action......Page 2793
The Influence of Emotional Intelligence on Tacit Knowledge Sharing in Service Organizations......Page 2808
The Role of Emotional Capital in Organisational KM......Page 2823
Effort-Accuracy Trade-Off in Using Knowledge Management Systems......Page 2837
Pedagogical Sustainability of Interoperable Formal and Informal Learning Environments......Page 2862
Section 8......Page 2886
The New Company Water Cooler......Page 2887
Towards The New Episteme......Page 2901
Innovation in New Technology and Knowledge Management......Page 2916
Managing Customer Knowledge with Social Software......Page 2934
The New Generation of Knowledge Management for the Web 2.0 Age......Page 2942
New Forms of Work in the Light of Globalization in Software Development......Page 2952
Knowledge Cybernetics......Page 2963
Measuring and Managing Intellectual Capital for both Development and Protection......Page 2988
Intellectual Property Protection and Process Modeling in Small Knowledge Intensive Enterprises......Page 3002
Introducing Knowledge Management as Both Desirable and Undesirable Processes......Page 3020
Incorporating Knowledge Management into E-Commerce Applications......Page 3029
Transfer Knowledge Using Stories......Page 3037
Knowledge Crash and Knowledge Management......Page 3050
Exploring Paths toward Knowledge Cities Developments......Page 3068
A Social and Technical Investigation of Knowledge Utilization from a Repository Knowledge Management System......Page 3078
The Importance of Process Thinking in Business Intelligence......Page 3096
Mentoring and the Transfer of Organizational Memory within the Context of an Aging Workforce......Page 3115
Knowledge Management’s Strategic Dilemmas Typology......Page 3139
Critical Factors for the Creation of Learning Healthcare Organizations......Page 3157
Pattern-Based Task Management as Means of Organizational Knowledge Maturing......Page 3172
Trends in Integration-Based Orientation in Academic Libraries......Page 3195
Index......Page 3204