Organizational Communication: Approaches and Processes

About the Author......Page 7
Brief Contents......Page 9
Contents......Page 11
Preface......Page 19
Ch 1: The Challenge of Organizational Communication......Page 23
Our Complicated World......Page 24
Looking Ahead......Page 36
Discussion Questions......Page 38
Ch 2: Classical Approaches......Page 39
The Machine Metaphor......Page 40
Henri Fayol's Theory of Classical Management......Page 41
Max Weber's Theory of Bureaucracy......Page 45
Frederick Taylor's Theory of Scientific Management......Page 47
Communication in Classical Approaches......Page 50
Classical Management in Organizations Today......Page 54
Discussion Questions......Page 56
Ch 3: Human Relations and Human Resources Approaches......Page 59
The Human Relations Approach......Page 60
The Human Resources Approach......Page 67
Communication in Human Relations and Human Resources Organizations......Page 74
Human Relations and Human Resources Organizations Today......Page 75
Discussion Questions......Page 79
Ch 4: Systems and Cultural Approaches......Page 82
The Systems Metaphor and Systems Concepts......Page 83
Systems Approaches to Organizational Communication......Page 88
The Cultural Metaphor......Page 93
Discussion Questions......Page 100
Ch 5: Constitutive Approaches......Page 104
Communicative Constitution of Organizations......Page 105
The Montreal School......Page 107
The Four Flows......Page 112
Summary and Challenges for Constitutive Approaches......Page 117
Discussion Questions......Page 118
Ch 6: Critical and Feminist Approaches......Page 121
Critical Approaches......Page 123
Feminist Approaches......Page 133
Discussion Questions......Page 138
Ch 7: Socialization Processes......Page 141
Models of Organizational Socialization......Page 142
Communication Processes during Socialization......Page 147
Organizational Exit......Page 155
Summary......Page 157
Discussion Questions......Page 158
Ch 8: Decision-Making Processes......Page 161
Models of the Decision-Making Process......Page 162
Small-Group Decision Making......Page 165
Participation and Collaboration......Page 168
Summary......Page 175
Discussion Questions......Page 177
Ch 9: Conflict Management Processes......Page 180
Conceptualizing the Conflict Process......Page 181
Managing Organizational Conflict......Page 183
Factors Influencing the Conflict Management Process......Page 191
Summary......Page 194
Discussion Questions......Page 196
Ch 10: Organizational Change and Leadership Processes......Page 198
Organizational Change Processes......Page 199
Organizational Leadership......Page 207
Communication and Leadership......Page 210
Summary......Page 213
Discussion Questions......Page 214
Ch 11: Processes of Emotion in the Workplace......Page 217
Emotion in the Workplace......Page 218
Stress, Burnout, and Social Support in the Workplace......Page 225
Summary......Page 233
Discussion Questions......Page 235
Ch 12: Organizational Diversity Processes......Page 238
Women and Minorities in Today's Organizations......Page 239
The Multicultural Organization......Page 245
Summary......Page 253
Discussion Questions......Page 254
Ch 13: Technological Processes......Page 257
Types of Organizational Communication Technology......Page 258
Understanding Technology Adoption and Use......Page 261
Effects of Information and Communication Technology......Page 265
Summary......Page 272
Discussion Questions......Page 273
Ch 14: The Changing Landscape of Organizations......Page 276
Communication in the Global Workplace......Page 277
Communication in an Era of Shifting Identity......Page 282
Communication in a Service Economy......Page 284
Communication in the Age of the Disposable Worker......Page 288
Summary......Page 290
Glossary......Page 293
References......Page 303
Name Index......Page 331
Subject Index......Page 339