Organizational Behaviour: Understanding and Managing Life at Work

About Revel and This Course
	About This Course
		Content Highlights
		About the Authors
	The Story of Revel—Why Revel?
		Narrative Tells the Story
		Research and Data
	The Story of Revel—The Solution
		Reading
		Learning Design Theory
		Data and Product Development
	The Story of Revel—Your Students
		What Students Need
		Mobile App
		Accessiblility
	Support and Implementation—Get Started with Revel
		Course Creation, Set-up, and Assignments
		Dashboard and Analytics
		LMS Integration
	Summary
1: Organizational Behaviour and Management
	Introduction: Organizational Behaviour and Management
	1.1: What Are Organizations?
		Social Inventions
		Goal Accomplishment
		Group Effort
		Quiz: 1.1 What Are Organizations?
			Quiz: 1.1 What Are Organizations?, question 1
			Quiz: 1.1 What Are Organizations?, question 2
			Quiz: 1.1 What Are Organizations?, question 3
			Quiz: 1.1 What Are Organizations?, question 4
			Quiz: 1.1 What Are Organizations?, question 5
			Quiz: 1.1 What Are Organizations?
	1.2: What Is Organizational Behaviour?
		Why Study Organizational Behaviour?
		How Much Do You Know about Organizational Behaviour?
		Goals of Organizational Behaviour
		Quiz: 1.2 What Is Organizational Behaviour?
			Quiz: 1.2 What Is Organizational Behaviour?, question 1
			Quiz: 1.2 What Is Organizational Behaviour?, question 2
			Quiz: 1.2 What Is Organizational Behaviour?, question 3
			Quiz: 1.2 What Is Organizational Behaviour?, question 4
			Quiz: 1.2 What Is Organizational Behaviour?, question 5
			Quiz: 1.2 What Is Organizational Behaviour?, question 6
			Quiz: 1.2 What Is Organizational Behaviour?
	1.3: Early Prescriptions Concerning Management
		The Classical View and Bureaucracy
		The Human Relations Movement and a Critique of Bureaucracy
		Contemporary Management—The Contingency Approach
		Quiz: 1.3 Early Prescriptions Concerning Management
			Quiz: 1.3 Early Prescriptions Concerning Management, question 1
			Quiz: 1.3 Early Prescriptions Concerning Management, question 2
			Quiz: 1.3 Early Prescriptions Concerning Management, question 3
			Quiz: 1.3 Early Prescriptions Concerning Management, question 4
			Quiz: 1.3 Early Prescriptions Concerning Management, question 5
			Quiz: 1.3 Early Prescriptions Concerning Management, question 6
			Quiz: 1.3 Early Prescriptions Concerning Management
	1.4: What Do Managers Do?
		Managerial Roles
		Managerial Activities
		Managerial Agendas
		Managerial Minds
		International Managers
		Quiz: 1.4 What Do Managers Do?
			Quiz: 1.4 What Do Managers Do?, question 1
			Quiz: 1.4 What Do Managers Do?, question 2
			Quiz: 1.4 What Do Managers Do?, question 3
			Quiz: 1.4 What Do Managers Do?, question 4
			Quiz: 1.4 What Do Managers Do?, question 5
			Quiz: 1.4 What Do Managers Do?
	1.5: Some Contemporary Management Concerns
		Diversity—Local and Global
		Employee Health and Well-Being
		Talent Management and Employee Engagement
		Corporate Social Responsibility
		Video Quiz: Red Frog Events: Non-Conventional Organizational Structure
			Video Quiz: Red Frog Events: Non-Conventional Organizational Structure, question 1
			Video Quiz: Red Frog Events: Non-Conventional Organizational Structure, question 2
			Video Quiz: Red Frog Events: Non-Conventional Organizational Structure, question 3
			Video Quiz: Red Frog Events: Non-Conventional Organizational Structure, question 4
			Video Quiz: Red Frog Events: Non-Conventional Organizational Structure, question 5
			Video Quiz: Red Frog Events: Non-Conventional Organizational Structure
		Quiz: 1.5 Some Contemporary Management Concerns
			Quiz: 1.5 Some Contemporary Management Concerns, question 1
			Quiz: 1.5 Some Contemporary Management Concerns, question 2
			Quiz: 1.5 Some Contemporary Management Concerns, question 3
			Quiz: 1.5 Some Contemporary Management Concerns, question 4
			Quiz: 1.5 Some Contemporary Management Concerns, question 5
			Quiz: 1.5 Some Contemporary Management Concerns
	Summary: Organizational Behaviour and Management
	Shared Writing: Contemporary Management Concerns
	On-the-Job Challenge Question: Pay to Work or Pay to Quit?
	Experiential Exercise: Good Job, Bad Job
	Experiential Exercise: OB in the News
	Experiential Exercise: How Engaged Are You?
	Experiential Exercise: Corporate Social Responsibility
	Case Incident: Mayfield Department Stores
	Case Study: Argamassa Construction Materials
	Integrative Case: Ken Private Limited: Digitization Project
	Chapter 1 Quiz: Organizational Behaviour and Management
		Chapter 1 Quiz: Organizational Behaviour and Management, question 1
		Chapter 1 Quiz: Organizational Behaviour and Management, question 2
		Chapter 1 Quiz: Organizational Behaviour and Management, question 3
		Chapter 1 Quiz: Organizational Behaviour and Management, question 4
		Chapter 1 Quiz: Organizational Behaviour and Management, question 5
		Chapter 1 Quiz: Organizational Behaviour and Management, question 6
		Chapter 1 Quiz: Organizational Behaviour and Management, question 7
		Chapter 1 Quiz: Organizational Behaviour and Management, question 8
		Chapter 1 Quiz: Organizational Behaviour and Management, question 9
		Chapter 1 Quiz: Organizational Behaviour and Management, question 10
		Chapter 1 Quiz: Organizational Behaviour and Management, question 11
		Chapter 1 Quiz: Organizational Behaviour and Management, question 12
		Chapter 1 Quiz: Organizational Behaviour and Management, question 13
		Chapter 1 Quiz: Organizational Behaviour and Management, question 14
		Chapter 1 Quiz: Organizational Behaviour and Management, question 15
		Chapter 1 Quiz: Organizational Behaviour and Management, question 16
		Chapter 1 Quiz: Organizational Behaviour and Management, question 17
		Chapter 1 Quiz: Organizational Behaviour and Management, question 18
		Chapter 1 Quiz: Organizational Behaviour and Management, question 19
		Chapter 1 Quiz: Organizational Behaviour and Management, question 20
		Chapter 1 Quiz: Organizational Behaviour and Management
2: Personality and Learning
	Introduction: Personality and Learning
	2.1: What Is Personality?
		Personality and Organizational Behaviour
		The Five-Factor Model of Personality
		Locus of Control
		Self-Monitoring
		Self-Esteem
		Video Quiz: Rudi's Bakery: Ability and Personality
			Video Quiz: Rudi's Bakery: Ability and Personality, question 1
			Video Quiz: Rudi's Bakery: Ability and Personality, question 2
			Video Quiz: Rudi's Bakery: Ability and Personality, question 3
			Video Quiz: Rudi's Bakery: Ability and Personality, question 4
			Video Quiz: Rudi's Bakery: Ability and Personality, question 5
			Video Quiz: Rudi's Bakery: Ability and Personality
		Quiz: 2.1 What Is Personality?
			Quiz: 2.1 What Is Personality?, question 1
			Quiz: 2.1 What Is Personality?, question 2
			Quiz: 2.1 What Is Personality?, question 3
			Quiz: 2.1 What Is Personality?, question 4
			Quiz: 2.1 What Is Personality?, question 5
			Quiz: 2.1 What Is Personality?, question 6
			Quiz: 2.1 What Is Personality?
	2.2: Advances in Personality and Organizational Behaviour
		Positive and Negative Affectivity
		Proactive Personality
		General Self-Efficacy
		Core Self-Evaluations
		Quiz: 2.2 Advances in Personality and Organizational Behaviour
			Quiz: 2.2 Advances in Personality and Organizational Behaviour, question 1
			Quiz: 2.2 Advances in Personality and Organizational Behaviour, question 2
			Quiz: 2.2 Advances in Personality and Organizational Behaviour, question 3
			Quiz: 2.2 Advances in Personality and Organizational Behaviour, question 4
			Quiz: 2.2 Advances in Personality and Organizational Behaviour, question 5
			Quiz: 2.2 Advances in Personality and Organizational Behaviour
	2.3: What Is Learning?
		What Do Employees Learn?
		Quiz: 2.3 What Is Learning?
			Quiz: 2.3 What Is Learning?, question 1
			Quiz: 2.3 What Is Learning?, question 2
			Quiz: 2.3 What Is Learning?, question 3
			Quiz: 2.3 What Is Learning?, question 4
			Quiz: 2.3 What Is Learning?
	2.4: Operant Learning Theory
		Increasing the Probability of Behaviour
		Reinforcement Strategies
		Reducing the Probability of Behaviour
		Quiz: 2.4 Operant Learning Theory
			Quiz: 2.4 Operant Learning Theory, question 1
			Quiz: 2.4 Operant Learning Theory, question 2
			Quiz: 2.4 Operant Learning Theory, question 3
			Quiz: 2.4 Operant Learning Theory, question 4
			Quiz: 2.4 Operant Learning Theory, question 5
			Quiz: 2.4 Operant Learning Theory
	2.5: Social Cognitive Theory
		Observational Learning
		Self-Efficacy Beliefs
		Self-Regulation
		Quiz: 2.5 Social Cognitive Theory
			Quiz: 2.5 Social Cognitive Theory, question 1
			Quiz: 2.5 Social Cognitive Theory, question 2
			Quiz: 2.5 Social Cognitive Theory, question 3
			Quiz: 2.5 Social Cognitive Theory, question 4
			Quiz: 2.5 Social Cognitive Theory, question 5
			Quiz: 2.5 Social Cognitive Theory
	2.6: Organizational Learning Practices
		Organizational Behaviour Modification
		Employee Recognition Programs
		Training and Development Programs
		Quiz: 2.6 Organizational Learning Practices
			Quiz: 2.6 Organizational Learning Practices, question 1
			Quiz: 2.6 Organizational Learning Practices, question 2
			Quiz: 2.6 Organizational Learning Practices, question 3
			Quiz: 2.6 Organizational Learning Practices, question 4
			Quiz: 2.6 Organizational Learning Practices, question 5
			Quiz: 2.6 Organizational Learning Practices
	Summary: Personality and Learning
	Shared Writing: Personality as a Factor in the Performance of Managerial Roles
	On-the-Job Challenge Question: 18 000 Collisions
	Experiential Exercise: Proactive Personality Scale
	Case Incident: Playing Hooky
	Case Study: Roaring Dragon Hotel: A Second Attempt at Modernization
	Chapter 2 Quiz: Personality and Learning
		Chapter 2 Quiz: Personality and Learning, question 1
		Chapter 2 Quiz: Personality and Learning, question 2
		Chapter 2 Quiz: Personality and Learning, question 3
		Chapter 2 Quiz: Personality and Learning, question 4
		Chapter 2 Quiz: Personality and Learning, question 5
		Chapter 2 Quiz: Personality and Learning, question 6
		Chapter 2 Quiz: Personality and Learning, question 7
		Chapter 2 Quiz: Personality and Learning, question 8
		Chapter 2 Quiz: Personality and Learning, question 9
		Chapter 2 Quiz: Personality and Learning, question 10
		Chapter 2 Quiz: Personality and Learning, question 11
		Chapter 2 Quiz: Personality and Learning, question 12
		Chapter 2 Quiz: Personality and Learning, question 13
		Chapter 2 Quiz: Personality and Learning, question 14
		Chapter 2 Quiz: Personality and Learning, question 15
		Chapter 2 Quiz: Personality and Learning, question 16
		Chapter 2 Quiz: Personality and Learning, question 17
		Chapter 2 Quiz: Personality and Learning, question 18
		Chapter 2 Quiz: Personality and Learning, question 19
		Chapter 2 Quiz: Personality and Learning, question 20
		Chapter 2 Quiz: Personality and Learning
3: Perception, Attribution, and Diversity
	Introduction: Perception, Attribution, and Diversity
	3.1: What Is Perception?
		Components of Perception
		Social Identity Theory
		A Model of the Perceptual Process
		Quiz: 3.1 What Is Perception?
			Quiz: 3.1 What Is Perception?, question 1
			Quiz: 3.1 What Is Perception?, question 2
			Quiz: 3.1 What Is Perception?, question 3
			Quiz: 3.1 What Is Perception?, question 4
			Quiz: 3.1 What Is Perception?, question 5
			Quiz: 3.1 What Is Perception?
	3.2: Basic Biases in Person Perception
		Primacy and Recency Effects
		Reliance on Central Traits
		Implicit Personality Theories
		Projection
		Stereotyping
		Quiz: 3.2 Basic Biases in Person Perception
			Quiz: 3.2 Basic Biases in Person Perception, question 1
			Quiz: 3.2 Basic Biases in Person Perception, question 2
			Quiz: 3.2 Basic Biases in Person Perception, question 3
			Quiz: 3.2 Basic Biases in Person Perception, question 4
			Quiz: 3.2 Basic Biases in Person Perception, question 5
			Quiz: 3.2 Basic Biases in Person Perception
	3.3: Attribution: Perceiving Causes and Motives
		Consistency Cues
		Consensus Cues
		Distinctiveness Cues
		Attribution in Action
		Biases in Attribution
		Quiz: 3.3 Attribution: Perceiving Causes and Motives
			Quiz: 3.3 Attribution: Perceiving Causes and Motives, question 1
			Quiz: 3.3 Attribution: Perceiving Causes and Motives, question 2
			Quiz: 3.3 Attribution: Perceiving Causes and Motives, question 3
			Quiz: 3.3 Attribution: Perceiving Causes and Motives, question 4
			Quiz: 3.3 Attribution: Perceiving Causes and Motives, question 5
			Quiz: 3.3 Attribution: Perceiving Causes and Motives
	3.4: Person Perception and Workforce Diversity
		The Changing Workplace
		Valuing Diversity
		Stereotypes and Workforce Diversity
		Managing Workforce Diversity
		Quiz: 3.4 Person Perception and Workforce Diversity
			Quiz: 3.4 Person Perception and Workforce Diversity, question 1
			Quiz: 3.4 Person Perception and Workforce Diversity, question 2
			Quiz: 3.4 Person Perception and Workforce Diversity, question 3
			Quiz: 3.4 Person Perception and Workforce Diversity, question 4
			Quiz: 3.4 Person Perception and Workforce Diversity, question 5
			Quiz: 3.4 Person Perception and Workforce Diversity
	3.5: Perceptions of Trust
		Perceived Organizational Support
		Quiz: 3.5 Perceptions of Trust
			Quiz: 3.5 Perceptions of Trust, question 1
			Quiz: 3.5 Perceptions of Trust, question 2
			Quiz: 3.5 Perceptions of Trust, question 3
			Quiz: 3.5 Perceptions of Trust, question 4
			Quiz: 3.5 Perceptions of Trust, question 5
			Quiz: 3.5 Perceptions of Trust
	3.6: Person Perception in Human Resources Management
		Perceptions of Recruitment and Selection
		Perceptions in the Employment Interview
		Perceptions and the Performance Appraisal
		Quiz: 3.6 Person Perception in Human Resources Management
			Quiz: 3.6 Person Perception in Human Resources Management, question 1
			Quiz: 3.6 Person Perception in Human Resources Management, question 2
			Quiz: 3.6 Person Perception in Human Resources Management, question 3
			Quiz: 3.6 Person Perception in Human Resources Management, question 4
			Quiz: 3.6 Person Perception in Human Resources Management, question 5
			Quiz: 3.6 Person Perception in Human Resources Management
	Summary: Perception, Attribution, and Diversity
	Shared Writing: Using Organizational Learning Practices to Manage Workplace Diversity
	On-the-Job Challenge Question: The "Name-Blind" Recruitment Pilot Project
	Experiential Exercise: Workplace Age Discrimination Scale (WADS)
	Case Incident: The New Hiring Policy
	Case Study: LGBTA at TD Bank Financial Group in 2012
	Chapter 3 Quiz: Perception, Attribution, and Diversity
		Chapter 3 Quiz: Perception, Attribution, and Diversity, question 1
		Chapter 3 Quiz: Perception, Attribution, and Diversity, question 2
		Chapter 3 Quiz: Perception, Attribution, and Diversity, question 3
		Chapter 3 Quiz: Perception, Attribution, and Diversity, question 4
		Chapter 3 Quiz: Perception, Attribution, and Diversity, question 5
		Chapter 3 Quiz: Perception, Attribution, and Diversity, question 6
		Chapter 3 Quiz: Perception, Attribution, and Diversity, question 7
		Chapter 3 Quiz: Perception, Attribution, and Diversity, question 8
		Chapter 3 Quiz: Perception, Attribution, and Diversity, question 9
		Chapter 3 Quiz: Perception, Attribution, and Diversity, question 10
		Chapter 3 Quiz: Perception, Attribution, and Diversity, question 11
		Chapter 3 Quiz: Perception, Attribution, and Diversity, question 12
		Chapter 3 Quiz: Perception, Attribution, and Diversity, question 13
		Chapter 3 Quiz: Perception, Attribution, and Diversity, question 14
		Chapter 3 Quiz: Perception, Attribution, and Diversity, question 15
		Chapter 3 Quiz: Perception, Attribution, and Diversity, question 16
		Chapter 3 Quiz: Perception, Attribution, and Diversity, question 17
		Chapter 3 Quiz: Perception, Attribution, and Diversity, question 18
		Chapter 3 Quiz: Perception, Attribution, and Diversity, question 19
		Chapter 3 Quiz: Perception, Attribution, and Diversity, question 20
		Chapter 3 Quiz: Perception, Attribution, and Diversity
4: Values, Attitudes, and Work Behaviour
	Introduction: Values, Attitudes, and Work Behaviour
	4.1: What Are Values?
		Generational Differences in Values
		Cultural Differences in Values
		Implications of Cultural Variation
		Quiz: 4.1 What Are Values?
			Quiz: 4.1 What Are Values?, question 1
			Quiz: 4.1 What Are Values?, question 2
			Quiz: 4.1 What Are Values?, question 3
			Quiz: 4.1 What Are Values?, question 4
			Quiz: 4.1 What Are Values?, question 5
			Quiz: 4.1 What Are Values?
	4.2: What Are Attitudes?
		Quiz: 4.2 What Are Attitudes?
			Quiz: 4.2 What Are Attitudes?, question 1
			Quiz: 4.2 What Are Attitudes?, question 2
			Quiz: 4.2 What Are Attitudes?, question 3
			Quiz: 4.2 What Are Attitudes?, question 4
			Quiz: 4.2 What Are Attitudes?, question 5
			Quiz: 4.2 What Are Attitudes?
	4.3: What Is Job Satisfaction?
		What Determines Job Satisfaction?
		Some Key Contributors to Job Satisfaction
		Quiz: 4.3 What Is Job Satisfaction?
			Quiz: 4.3 What Is Job Satisfaction?, question 1
			Quiz: 4.3 What Is Job Satisfaction?, question 2
			Quiz: 4.3 What Is Job Satisfaction?, question 3
			Quiz: 4.3 What Is Job Satisfaction?, question 4
			Quiz: 4.3 What Is Job Satisfaction?, question 5
			Quiz: 4.3 What Is Job Satisfaction?
	4.4: Consequences of Job Satisfaction
		Absence from Work
		Turnover
		Performance
		Organizational Citizenship Behaviour
		Customer Satisfaction and Profit
		Quiz: 4.4 Consequences of Job Satisfaction
			Quiz: 4.4 Consequences of Job Satisfaction, question 1
			Quiz: 4.4 Consequences of Job Satisfaction, question 2
			Quiz: 4.4 Consequences of Job Satisfaction, question 3
			Quiz: 4.4 Consequences of Job Satisfaction, question 4
			Quiz: 4.4 Consequences of Job Satisfaction, question 5
			Quiz: 4.4 Consequences of Job Satisfaction
	4.5: What Is Organizational Commitment?
		Key Contributors to Organizational Commitment
		Consequences of Organizational Commitment
		Changes in the Workplace and Employee Commitment
		Quiz: 4.5 What Is Organizational Commitment?
			Quiz: 4.5 What Is Organizational Commitment?, question 1
			Quiz: 4.5 What Is Organizational Commitment?, question 2
			Quiz: 4.5 What Is Organizational Commitment?, question 3
			Quiz: 4.5 What Is Organizational Commitment?, question 4
			Quiz: 4.5 What Is Organizational Commitment?, question 5
			Quiz: 4.5 What Is Organizational Commitment?
	Summary: Values, Attitudes, and Work Behaviour
	Shared Writing: The Influence of Personality on Values and Attitudes
	On-the-Job Challenge Question: Mr. Winston
	Experiential Exercise: Attitudes Towards Absenteeism from Work
	Case Incident: Millennial Blues
	Case Study: Michael Simpson
	Chapter 4 Quiz: Values, Attitudes, and Work Behaviour
		Chapter 4 Quiz: Values, Attitudes, and Work Behaviour, question 1
		Chapter 4 Quiz: Values, Attitudes, and Work Behaviour, question 2
		Chapter 4 Quiz: Values, Attitudes, and Work Behaviour, question 3
		Chapter 4 Quiz: Values, Attitudes, and Work Behaviour, question 4
		Chapter 4 Quiz: Values, Attitudes, and Work Behaviour, question 5
		Chapter 4 Quiz: Values, Attitudes, and Work Behaviour, question 6
		Chapter 4 Quiz: Values, Attitudes, and Work Behaviour, question 7
		Chapter 4 Quiz: Values, Attitudes, and Work Behaviour, question 8
		Chapter 4 Quiz: Values, Attitudes, and Work Behaviour, question 9
		Chapter 4 Quiz: Values, Attitudes, and Work Behaviour, question 10
		Chapter 4 Quiz: Values, Attitudes, and Work Behaviour, question 11
		Chapter 4 Quiz: Values, Attitudes, and Work Behaviour, question 12
		Chapter 4 Quiz: Values, Attitudes, and Work Behaviour, question 13
		Chapter 4 Quiz: Values, Attitudes, and Work Behaviour, question 14
		Chapter 4 Quiz: Values, Attitudes, and Work Behaviour, question 15
		Chapter 4 Quiz: Values, Attitudes, and Work Behaviour, question 16
		Chapter 4 Quiz: Values, Attitudes, and Work Behaviour, question 17
		Chapter 4 Quiz: Values, Attitudes, and Work Behaviour, question 18
		Chapter 4 Quiz: Values, Attitudes, and Work Behaviour, question 19
		Chapter 4 Quiz: Values, Attitudes, and Work Behaviour, question 20
		Chapter 4 Quiz: Values, Attitudes, and Work Behaviour
5: Theories of Work Motivation
	Introduction: Theories of Work Motivation
	5.1: What Is Motivation?
		Basic Characteristics of Motivation
		Extrinsic and Intrinsic Motivation
		Motivation and Performance
		The Motivation–Performance Relationship
		Quiz: 5.1 What Is Motivation?
			Quiz: 5.1 What Is Motivation?, question 1
			Quiz: 5.1 What Is Motivation?, question 2
			Quiz: 5.1 What Is Motivation?, question 3
			Quiz: 5.1 What Is Motivation?, question 4
			Quiz: 5.1 What Is Motivation?, question 5
			Quiz: 5.1 What Is Motivation?
	5.2: Need Theories of Work Motivation
		Maslow's Hierarchy of Needs
		Alderfer's ERG Theory
		McClelland's Theory of Needs
		Research Support for Need Theories
		Managerial Implications of Need Theories
		Self-Determination Theory
		Research Support for and Managerial Implications of Self-Determination Theory
		Quiz: 5.2 Need Theories of Work Motivation
			Quiz: 5.2 Need Theories of Work Motivation, question 1
			Quiz: 5.2 Need Theories of Work Motivation, question 2
			Quiz: 5.2 Need Theories of Work Motivation, question 3
			Quiz: 5.2 Need Theories of Work Motivation, question 4
			Quiz: 5.2 Need Theories of Work Motivation, question 5
			Quiz: 5.2 Need Theories of Work Motivation
	5.3: Process Theories of Work Motivation
		Expectancy Theory
		Research Support for Expectancy Theory
		Managerial Implications of Expectancy Theory
		Equity Theory
		Research Support for Equity Theory
		Managerial Implications of Equity Theory
		Goal Setting Theory
		What Kinds of Goals Are Motivational?
		Enhancing Goal Commitment
		Goal Orientation
		Goal Proximity
		Research Support for Goal Setting Theory
		Managerial Implications of Goal Setting Theory
		Quiz: 5.3 Process Theories of Work Motivation
			Quiz: 5.3 Process Theories of Work Motivation, question 1
			Quiz: 5.3 Process Theories of Work Motivation, question 2
			Quiz: 5.3 Process Theories of Work Motivation, question 3
			Quiz: 5.3 Process Theories of Work Motivation, question 4
			Quiz: 5.3 Process Theories of Work Motivation, question 5
			Quiz: 5.3 Process Theories of Work Motivation
	5.4: Do Motivation Theories Translate across Cultures?
		Quiz: 5.4 Do Motivation Theories Translate across Cultures?
			Quiz: 5.4 Do Motivation Theories Translate across Cultures?, question 1
			Quiz: 5.4 Do Motivation Theories Translate across Cultures?, question 2
			Quiz: 5.4 Do Motivation Theories Translate across Cultures?, question 3
			Quiz: 5.4 Do Motivation Theories Translate across Cultures?, question 4
			Quiz: 5.4 Do Motivation Theories Translate across Cultures?, question 5
			Quiz: 5.4 Do Motivation Theories Translate across Cultures?
	5.5: Putting It All Together: Integrating Theories of Work Motivation
		Quiz: 5.5 Putting It All Together: Integrating Theories of Work Motivation
			Quiz: 5.5 Putting It All Together: Integrating Theories of Work Motivation, question 1
			Quiz: 5.5 Putting It All Together: Integrating Theories of Work Motivation, question 2
			Quiz: 5.5 Putting It All Together: Integrating Theories of Work Motivation, question 3
			Quiz: 5.5 Putting It All Together: Integrating Theories of Work Motivation, question 4
			Quiz: 5.5 Putting It All Together: Integrating Theories of Work Motivation, question 5
			Quiz: 5.5 Putting It All Together: Integrating Theories of Work Motivation
	Summary: Theories of Work Motivation
	Shared Writing: Cross-Cultural Values and Motivation
	On-the-Job Challenge Question: Your New Salary
	Experiential Exercise: Work-Related Basic Need Satisfaction Scale (W-BNS)
	Case Incident: A Night at the Office
	Case Study: Kyle Evans at Ruffian Apparel: Staffing a Retail Establishment
	Chapter 5 Quiz: Theories of Work Motivation
		Chapter 5 Quiz: Theories of Work Motivation, question 1
		Chapter 5 Quiz: Theories of Work Motivation, question 2
		Chapter 5 Quiz: Theories of Work Motivation, question 3
		Chapter 5 Quiz: Theories of Work Motivation, question 4
		Chapter 5 Quiz: Theories of Work Motivation, question 5
		Chapter 5 Quiz: Theories of Work Motivation, question 6
		Chapter 5 Quiz: Theories of Work Motivation, question 7
		Chapter 5 Quiz: Theories of Work Motivation, question 8
		Chapter 5 Quiz: Theories of Work Motivation, question 9
		Chapter 5 Quiz: Theories of Work Motivation, question 10
		Chapter 5 Quiz: Theories of Work Motivation, question 11
		Chapter 5 Quiz: Theories of Work Motivation, question 12
		Chapter 5 Quiz: Theories of Work Motivation, question 13
		Chapter 5 Quiz: Theories of Work Motivation, question 14
		Chapter 5 Quiz: Theories of Work Motivation, question 15
		Chapter 5 Quiz: Theories of Work Motivation, question 16
		Chapter 5 Quiz: Theories of Work Motivation, question 17
		Chapter 5 Quiz: Theories of Work Motivation, question 18
		Chapter 5 Quiz: Theories of Work Motivation, question 19
		Chapter 5 Quiz: Theories of Work Motivation, question 20
		Chapter 5 Quiz: Theories of Work Motivation
6: Motivation in Practice
	Introduction: Motivation in Practice
	6.1: Linking Pay to Performance on Production Jobs
		Potential Problems with Wage Incentives
		Quiz: 6.1 Linking Pay to Performance on Production Jobs
			Quiz: 6.1 Linking Pay to Performance on Production Jobs, question 1
			Quiz: 6.1 Linking Pay to Performance on Production Jobs, question 2
			Quiz: 6.1 Linking Pay to Performance on Production Jobs, question 3
			Quiz: 6.1 Linking Pay to Performance on Production Jobs, question 4
			Quiz: 6.1 Linking Pay to Performance on Production Jobs, question 5
			Quiz: 6.1 Linking Pay to Performance on Production Jobs
	6.2: Linking Pay to Performance on White-Collar Jobs
		Potential Problems with Merit Pay Plans
		Quiz: 6.2 Linking Pay to Performance on White-Collar Jobs
			Quiz: 6.2 Linking Pay to Performance on White-Collar Jobs, question 1
			Quiz: 6.2 Linking Pay to Performance on White-Collar Jobs, question 2
			Quiz: 6.2 Linking Pay to Performance on White-Collar Jobs, question 3
			Quiz: 6.2 Linking Pay to Performance on White-Collar Jobs, question 4
			Quiz: 6.2 Linking Pay to Performance on White-Collar Jobs, question 5
			Quiz: 6.2 Linking Pay to Performance on White-Collar Jobs
	6.3: Using Pay to Motivate Teamwork
		Quiz: 6.3 Using Pay to Motivate Teamwork
			Quiz: 6.3 Using Pay to Motivate Teamwork, question 1
			Quiz: 6.3 Using Pay to Motivate Teamwork, question 2
			Quiz: 6.3 Using Pay to Motivate Teamwork, question 3
			Quiz: 6.3 Using Pay to Motivate Teamwork, question 4
			Quiz: 6.3 Using Pay to Motivate Teamwork, question 5
			Quiz: 6.3 Using Pay to Motivate Teamwork
	6.4: Job Design as a Motivator
		Traditional Views of Job Design
		Job Scope and Motivation
		The Job Characteristics Model
		Job Enrichment
		Potential Problems with Job Enrichment
		Work Design
		Relational Job Design
		Job Crafting
		Quiz: 6.4 Job Design as a Motivator
			Quiz: 6.4 Job Design as a Motivator, question 1
			Quiz: 6.4 Job Design as a Motivator, question 2
			Quiz: 6.4 Job Design as a Motivator, question 3
			Quiz: 6.4 Job Design as a Motivator, question 4
			Quiz: 6.4 Job Design as a Motivator, question 5
			Quiz: 6.4 Job Design as a Motivator
	6.5: Management by Objectives
		Quiz: 6.5 Management by Objectives
			Quiz: 6.5 Management by Objectives, question 1
			Quiz: 6.5 Management by Objectives, question 2
			Quiz: 6.5 Management by Objectives, question 3
			Quiz: 6.5 Management by Objectives, question 4
			Quiz: 6.5 Management by Objectives, question 5
			Quiz: 6.5 Management by Objectives
	6.6: Flexible Work Arrangements as Motivators for a Diverse Workforce
		Flex-Time
		Compressed Workweek
		Job and Work Sharing
		Telecommuting
		Quiz: 6.6 Flexible Work Arrangements as Motivators for a Diverse Workforce
			Quiz: 6.6 Flexible Work Arrangements as Motivators for a Diverse Workforce, question 1
			Quiz: 6.6 Flexible Work Arrangements as Motivators for a Diverse Workforce, question 2
			Quiz: 6.6 Flexible Work Arrangements as Motivators for a Diverse Workforce, question 3
			Quiz: 6.6 Flexible Work Arrangements as Motivators for a Diverse Workforce, question 4
			Quiz: 6.6 Flexible Work Arrangements as Motivators for a Diverse Workforce, question 5
			Quiz: 6.6 Flexible Work Arrangements as Motivators for a Diverse Workforce
	6.7: Motivational Practices in Perspective
		Quiz: 6.7 Motivational Practices in Perspective
			Quiz: 6.7 Motivational Practices in Perspective, question 1
			Quiz: 6.7 Motivational Practices in Perspective, question 2
			Quiz: 6.7 Motivational Practices in Perspective, question 3
			Quiz: 6.7 Motivational Practices in Perspective
	Summary: Motivation in Practice
	Shared Writing: Perceptions and Merit Pay Plans
	On-the-Job Challenge Question: The Most Meaningful Work
	Experiential Exercise: Job Crafting
	Case Incident: The Junior Accountant
	Case Study: Chang Koh Metal Ptd. Ltd. in China
	Integrative Case: Ken Private Limited: Digitization Project
	Chapter 6 Quiz: Motivation in Practice
		Chapter 6 Quiz: Motivation in Practice, question 1
		Chapter 6 Quiz: Motivation in Practice, question 2
		Chapter 6 Quiz: Motivation in Practice, question 3
		Chapter 6 Quiz: Motivation in Practice, question 4
		Chapter 6 Quiz: Motivation in Practice, question 5
		Chapter 6 Quiz: Motivation in Practice, question 6
		Chapter 6 Quiz: Motivation in Practice, question 7
		Chapter 6 Quiz: Motivation in Practice, question 8
		Chapter 6 Quiz: Motivation in Practice, question 9
		Chapter 6 Quiz: Motivation in Practice, question 10
		Chapter 6 Quiz: Motivation in Practice, question 11
		Chapter 6 Quiz: Motivation in Practice, question 12
		Chapter 6 Quiz: Motivation in Practice, question 13
		Chapter 6 Quiz: Motivation in Practice, question 14
		Chapter 6 Quiz: Motivation in Practice, question 15
		Chapter 6 Quiz: Motivation in Practice, question 16
		Chapter 6 Quiz: Motivation in Practice, question 17
		Chapter 6 Quiz: Motivation in Practice, question 18
		Chapter 6 Quiz: Motivation in Practice, question 19
		Chapter 6 Quiz: Motivation in Practice, question 20
		Chapter 6 Quiz: Motivation in Practice
7: Groups and Teamwork
	Introduction: Groups and Teamwork
	7.1: What Is a Group?
		Group Development
		Punctuated Equilibrium
		Quiz: 7.1 What Is a Group?
			Quiz: 7.1 What Is a Group?, question 1
			Quiz: 7.1 What Is a Group?, question 2
			Quiz: 7.1 What Is a Group?, question 3
			Quiz: 7.1 What Is a Group?, question 4
			Quiz: 7.1 What Is a Group?, question 5
			Quiz: 7.1 What Is a Group?
	7.2: Group Structure and Its Consequences
		Group Size
		Diversity of Group Membership
		Group Norms
		Roles
		Status
		Quiz: 7.2 Group Structure and Its Consequences
			Quiz: 7.2 Group Structure and Its Consequences, question 1
			Quiz: 7.2 Group Structure and Its Consequences, question 2
			Quiz: 7.2 Group Structure and Its Consequences, question 3
			Quiz: 7.2 Group Structure and Its Consequences, question 4
			Quiz: 7.2 Group Structure and Its Consequences, question 5
			Quiz: 7.2 Group Structure and Its Consequences
	7.3: Group Cohesiveness
		Factors Influencing Cohesiveness
		Consequences of Cohesiveness
		Quiz: 7.3 Group Cohesiveness
			Quiz: 7.3 Group Cohesiveness, question 1
			Quiz: 7.3 Group Cohesiveness, question 2
			Quiz: 7.3 Group Cohesiveness, question 3
			Quiz: 7.3 Group Cohesiveness, question 4
			Quiz: 7.3 Group Cohesiveness
	7.4: Social Loafing
		Quiz: 7.4 Social Loafing
			Quiz: 7.4 Social Loafing, question 1
			Quiz: 7.4 Social Loafing, question 2
			Quiz: 7.4 Social Loafing, question 3
			Quiz: 7.4 Social Loafing, question 4
			Quiz: 7.4 Social Loafing
	7.5: What Is a Team?
		Designing Effective Work Teams
		Self-Managed Work Teams
		Cross-Functional Teams
		Quiz: 7.5 What Is a Team?
			Quiz: 7.5 What Is a Team?, question 1
			Quiz: 7.5 What Is a Team?, question 2
			Quiz: 7.5 What Is a Team?, question 3
			Quiz: 7.5 What Is a Team?, question 4
			Quiz: 7.5 What Is a Team?, question 5
			Quiz: 7.5 What Is a Team?
	7.6: Virtual Teams
		Advantages of Virtual Teams
		Challenges of Virtual Teams
		Lessons Concerning Virtual Teams
		Quiz: 7.6 Virtual Teams
			Quiz: 7.6 Virtual Teams, question 1
			Quiz: 7.6 Virtual Teams, question 2
			Quiz: 7.6 Virtual Teams, question 3
			Quiz: 7.6 Virtual Teams, question 4
			Quiz: 7.6 Virtual Teams
	Summary: Groups and Teamwork
	Shared Writing: Motivating Groups
	On-the-Job Challenge Question: Hire Teams, Not Individuals?
	Experiential Exercise: NASA
	Case Incident: The Team Attendance Bonus
	Case Study: Anita Jairam at Metropole Services
	Chapter 7 Quiz: Groups and Teamwork
		Chapter 7 Quiz: Groups and Teamwork, question 1
		Chapter 7 Quiz: Groups and Teamwork, question 2
		Chapter 7 Quiz: Groups and Teamwork, question 3
		Chapter 7 Quiz: Groups and Teamwork, question 4
		Chapter 7 Quiz: Groups and Teamwork, question 5
		Chapter 7 Quiz: Groups and Teamwork, question 6
		Chapter 7 Quiz: Groups and Teamwork, question 7
		Chapter 7 Quiz: Groups and Teamwork, question 8
		Chapter 7 Quiz: Groups and Teamwork, question 9
		Chapter 7 Quiz: Groups and Teamwork, question 10
		Chapter 7 Quiz: Groups and Teamwork, question 11
		Chapter 7 Quiz: Groups and Teamwork, question 12
		Chapter 7 Quiz: Groups and Teamwork, question 13
		Chapter 7 Quiz: Groups and Teamwork, question 14
		Chapter 7 Quiz: Groups and Teamwork, question 15
		Chapter 7 Quiz: Groups and Teamwork, question 16
		Chapter 7 Quiz: Groups and Teamwork, question 17
		Chapter 7 Quiz: Groups and Teamwork, question 18
		Chapter 7 Quiz: Groups and Teamwork, question 19
		Chapter 7 Quiz: Groups and Teamwork, question 20
		Chapter 7 Quiz: Groups and Teamwork
8: Social Influence, Socialization, and Organizational Culture
	Introduction: Social Influence, Socialization, and Organizational Culture
	8.1: Social Influence in Organizations
		Information Dependence and Effect Dependence
		The Social Influence Process and Conformity
		Quiz: 8.1 Social Influences in Organizations
			Quiz: 8.1 Social Influences in Organizations, question 1
			Quiz: 8.1 Social Influences in Organizations, question 2
			Quiz: 8.1 Social Influences in Organizations, question 3
			Quiz: 8.1 Social Influences in Organizations, question 4
			Quiz: 8.1 Social Influences in Organizations, question 5
			Quiz: 8.1 Social Influences in Organizations
	8.2: Organizational Socialization
		Stages of Socialization
		Quiz: 8.2 Organizational Socialization
			Quiz: 8.2 Organizational Socialization, question 1
			Quiz: 8.2 Organizational Socialization, question 2
			Quiz: 8.2 Organizational Socialization, question 3
			Quiz: 8.2 Organizational Socialization, question 4
			Quiz: 8.2 Organizational Socialization, question 5
			Quiz: 8.2 Organizational Socialization
	8.3: Unrealistic Expectations and the Psychological Contract
		Unrealistic Expectations
		Psychological Contract
		Quiz: 8.3 Unrealistic Expectations and the Psychological Contract
			Quiz: 8.3 Unrealistic Expectations and the Psychological Contract, question 1
			Quiz: 8.3 Unrealistic Expectations and the Psychological Contract, question 2
			Quiz: 8.3 Unrealistic Expectations and the Psychological Contract, question 3
			Quiz: 8.3 Unrealistic Expectations and the Psychological Contract, question 4
			Quiz: 8.3 Unrealistic Expectations and the Psychological Contract, question 5
			Quiz: 8.3 Unrealistic Expectations and the Psychological Contract
	8.4: Methods of Organizational Socialization
		Realistic Job Previews
		Employee Orientation Programs
		Socialization Tactics
		Mentoring
		Newcomer Proactive Socialization Behaviours
		Quiz: 8.4 Methods of Organizational Socialization
			Quiz: 8.4 Methods of Organizational Socialization, question 1
			Quiz: 8.4 Methods of Organizational Socialization, question 2
			Quiz: 8.4 Methods of Organizational Socialization, question 3
			Quiz: 8.4 Methods of Organizational Socialization, question 4
			Quiz: 8.4 Methods of Organizational Socialization, question 5
			Quiz: 8.4 Methods of Organizational Socialization
	8.5: Organizational Culture
		What Is Organizational Culture?
		The "Strong Culture" Concept
		Assets of Strong Cultures
		Liabilities of Strong Cultures
		Contributors to the Culture
		Diagnosing a Culture
		Quiz: 8.5 Organizational Culture
			Quiz: 8.5 Organizational Culture, question 1
			Quiz: 8.5 Organizational Culture, question 2
			Quiz: 8.5 Organizational Culture, question 3
			Quiz: 8.5 Organizational Culture, question 4
			Quiz: 8.5 Organizational Culture, question 5
			Quiz: 8.5 Organizational Culture
	Summary: Social Influence, Socialization, and Organizational Culture
	Shared Writing: Social Cognitive Theory and Socialization
	On-the-Job Challenge Question: Culture or Biology?
	Experiential Exercise: Proactive Socialization
	Case Incident: The Reality Shock
	Case Study: The Wonderful World of Human Resources at Disney
	Chapter 8 Quiz: Social Influence, Socialization, and Organizational Culture
		Chapter 8 Quiz: Social Influence, Socialization, and Organizational Culture, question 1
		Chapter 8 Quiz: Social Influence, Socialization, and Organizational Culture, question 2
		Chapter 8 Quiz: Social Influence, Socialization, and Organizational Culture, question 3
		Chapter 8 Quiz: Social Influence, Socialization, and Organizational Culture, question 4
		Chapter 8 Quiz: Social Influence, Socialization, and Organizational Culture, question 5
		Chapter 8 Quiz: Social Influence, Socialization, and Organizational Culture, question 6
		Chapter 8 Quiz: Social Influence, Socialization, and Organizational Culture, question 7
		Chapter 8 Quiz: Social Influence, Socialization, and Organizational Culture, question 8
		Chapter 8 Quiz: Social Influence, Socialization, and Organizational Culture, question 9
		Chapter 8 Quiz: Social Influence, Socialization, and Organizational Culture, question 10
		Chapter 8 Quiz: Social Influence, Socialization, and Organizational Culture, question 11
		Chapter 8 Quiz: Social Influence, Socialization, and Organizational Culture, question 12
		Chapter 8 Quiz: Social Influence, Socialization, and Organizational Culture, question 13
		Chapter 8 Quiz: Social Influence, Socialization, and Organizational Culture, question 14
		Chapter 8 Quiz: Social Influence, Socialization, and Organizational Culture, question 15
		Chapter 8 Quiz: Social Influence, Socialization, and Organizational Culture, question 16
		Chapter 8 Quiz: Social Influence, Socialization, and Organizational Culture, question 17
		Chapter 8 Quiz: Social Influence, Socialization, and Organizational Culture, question 18
		Chapter 8 Quiz: Social Influence, Socialization, and Organizational Culture, question 19
		Chapter 8 Quiz: Social Influence, Socialization, and Organizational Culture, question 20
		Chapter 8 Quiz: Social Influence, Socialization, and Organizational Culture
9: Leadership
	Introduction: Leadership
	9.1: What Is Leadership?
		Are Leaders Born or Made? The Trait Theory of Leadership
		Quiz: 9.1 What Is Leadership?
			Quiz: 9.1 What Is Leadership?, question 1
			Quiz: 9.1 What Is Leadership?, question 2
			Quiz: 9.1 What Is Leadership?, question 3
			Quiz: 9.1 What Is Leadership?, question 4
			Quiz: 9.1 What Is Leadership?, question 5
			Quiz: 9.1 What Is Leadership?
	9.2: The Behaviour of Leaders
		Consideration and Initiating Structure
		Leader Reward and Punishment Behaviours
		Quiz: 9.2 The Behaviour of Leaders
			Quiz: 9.2 The Behaviour of Leaders, question 1
			Quiz: 9.2 The Behaviour of Leaders, question 2
			Quiz: 9.2 The Behaviour of Leaders, question 3
			Quiz: 9.2 The Behaviour of Leaders, question 4
			Quiz: 9.2 The Behaviour of Leaders, question 5
			Quiz: 9.2 The Behaviour of Leaders
	9.3: Situational Theories of Leadership
		Fiedler's Contingency Theory
		House's Path–Goal Theory
		Quiz: 9.3 Situational Theories of Leadership
			Quiz: 9.3 Situational Theories of Leadership, question 1
			Quiz: 9.3 Situational Theories of Leadership, question 2
			Quiz: 9.3 Situational Theories of Leadership, question 3
			Quiz: 9.3 Situational Theories of Leadership, question 4
			Quiz: 9.3 Situational Theories of Leadership, question 5
			Quiz: 9.3 Situational Theories of Leadership
	9.4: Participative Leadership: Involving Employees in Decisions
		Potential Advantages of Participative Leadership
		Potential Problems of Participative Leadership
		Vroom and Jago's Situational Model of Participation
		Quiz: 9.4 Participative Leadership: Involving Employees in Decisions
			Quiz: 9.4 Participative Leadership: Involving Employees in Decisions, question 1
			Quiz: 9.4 Participative Leadership: Involving Employees in Decisions, question 2
			Quiz: 9.4 Participative Leadership: Involving Employees in Decisions, question 3
			Quiz: 9.4 Participative Leadership: Involving Employees in Decisions, question 4
			Quiz: 9.4 Participative Leadership: Involving Employees in Decisions
	9.5: Leader–Member Exchange (LMX) and Transactional and Transformational Leadership Theory
		Transactional and Transformational Leadership Theory
		Quiz: 9.5 Leader–Member Exchange (LMX) and Transactional and Transformational Leadership Theory
			Quiz: 9.5 Leader–Member Exchange (LMX) and Transactional and Transformational Leadership Theory, question 1
			Quiz: 9.5 Leader–Member Exchange (LMX) and Transactional and Transformational Leadership Theory, question 2
			Quiz: 9.5 Leader–Member Exchange (LMX) and Transactional and Transformational Leadership Theory, question 3
			Quiz: 9.5 Leader–Member Exchange (LMX) and Transactional and Transformational Leadership Theory, question 4
			Quiz: 9.5 Leader–Member Exchange (LMX) and Transactional and Transformational Leadership Theory, question 5
			Quiz: 9.5 Leader–Member Exchange (LMX) and Transactional and Transformational Leadership Theory
	9.6: New and Emerging Theories of Positive Leadership
		Empowering Leadership
		Ethical Leadership
		Authentic Leadership
		Servant Leadership
		Quiz: 9.6 New and Emerging Theories of Positive Leadership
			Quiz: 9.6 New and Emerging Theories of Positive Leadership, question 1
			Quiz: 9.6 New and Emerging Theories of Positive Leadership, question 2
			Quiz: 9.6 New and Emerging Theories of Positive Leadership, question 3
			Quiz: 9.6 New and Emerging Theories of Positive Leadership, question 4
			Quiz: 9.6 New and Emerging Theories of Positive Leadership, question 5
			Quiz: 9.6 New and Emerging Theories of Positive Leadership
	9.7: Gender and Leadership
		Quiz: 9.7 Gender and Leadership
			Quiz: 9.7 Gender and Leadership, question 1
			Quiz: 9.7 Gender and Leadership, question 2
			Quiz: 9.7 Gender and Leadership, question 3
			Quiz: 9.7 Gender and Leadership, question 4
			Quiz: 9.7 Gender and Leadership, question 5
			Quiz: 9.7 Gender and Leadership
	9.8: Culture and Leadership
		Quiz: 9.8 Culture and Leadership
			Quiz: 9.8 Culture and Leadership, question 1
			Quiz: 9.8 Culture and Leadership, question 2
			Quiz: 9.8 Culture and Leadership, question 3
			Quiz: 9.8 Culture and Leadership, question 4
			Quiz: 9.8 Culture and Leadership, question 5
			Quiz: 9.8 Culture and Leadership
	9.9: Global Leadership
		What Style of Leadership Is Best?
		Quiz: 9.9 Global Leadership
			Quiz: 9.9 Global Leadership, question 1
			Quiz: 9.9 Global Leadership, question 2
			Quiz: 9.9 Global Leadership, question 3
			Quiz: 9.9 Global Leadership, question 4
			Quiz: 9.9 Global Leadership, question 5
			Quiz: 9.9 Global Leadership
	Summary: Leadership
	Shared Writing: Leadership and Organizational Culture
	On-the-Job Challenge Question: The New Commissioner
	Experiential Exercise: Ethical Leadership Scale (ELS)
	Experiential Exercise: Leadership Empowerment Behaviour
	Experiential Exercise: Servant Leadership Scale
	Case Incident: Fran-Tech
	Case Study: Radio Station WEAA: Leading in a Challenging Situation
	Chapter 9 Quiz: Leadership
		Chapter 9 Quiz: Leadership, question 1
		Chapter 9 Quiz: Leadership, question 2
		Chapter 9 Quiz: Leadership, question 3
		Chapter 9 Quiz: Leadership, question 4
		Chapter 9 Quiz: Leadership, question 5
		Chapter 9 Quiz: Leadership, question 6
		Chapter 9 Quiz: Leadership, question 7
		Chapter 9 Quiz: Leadership, question 8
		Chapter 9 Quiz: Leadership, question 9
		Chapter 9 Quiz: Leadership, question 10
		Chapter 9 Quiz: Leadership, question 11
		Chapter 9 Quiz: Leadership, question 12
		Chapter 9 Quiz: Leadership, question 13
		Chapter 9 Quiz: Leadership, question 14
		Chapter 9 Quiz: Leadership, question 15
		Chapter 9 Quiz: Leadership, question 16
		Chapter 9 Quiz: Leadership, question 17
		Chapter 9 Quiz: Leadership, question 18
		Chapter 9 Quiz: Leadership, question 19
		Chapter 9 Quiz: Leadership, question 20
		Chapter 9 Quiz: Leadership
10: Communication
	Introduction: Communication
	10.1: Basics of Organizational Communication
		Communication by Strict Chain of Command
		Deficiencies in the Chain of Command
		Voice, Silence, and the Mum Effect
		The Grapevine
		Quiz: 10.1 Basics of Organizational Communication
			Quiz: 10.1 Basics of Organizational Communication, question 1
			Quiz: 10.1 Basics of Organizational Communication, question 2
			Quiz: 10.1 Basics of Organizational Communication, question 3
			Quiz: 10.1 Basics of Organizational Communication, question 4
			Quiz: 10.1 Basics of Organizational Communication, question 5
			Quiz: 10.1 Basics of Organizational Communication
	10.2: The Verbal and Non-Verbal Language of Work
		Non-Verbal Communication
		Quiz: 10.2 The Verbal and Non-Verbal Language of Work
			Quiz: 10.2 The Verbal and Non-Verbal Language of Work, question 1
			Quiz: 10.2 The Verbal and Non-Verbal Language of Work, question 2
			Quiz: 10.2 The Verbal and Non-Verbal Language of Work, question 3
			Quiz: 10.2 The Verbal and Non-Verbal Language of Work, question 4
			Quiz: 10.2 The Verbal and Non-Verbal Language of Work, question 5
			Quiz: 10.2 The Verbal and Non-Verbal Language of Work
	10.3: Gender Differences in Communication
		Quiz: 10.3 Gender Differences in Communication
			Quiz: 10.3 Gender Differences in Communication, question 1
			Quiz: 10.3 Gender Differences in Communication, question 2
			Quiz: 10.3 Gender Differences in Communication, question 3
			Quiz: 10.3 Gender Differences in Communication, question 4
			Quiz: 10.3 Gender Differences in Communication, question 5
			Quiz: 10.3 Gender Differences in Communication
	10.4: Cross-Cultural Communication
		Language Differences
		Non-Verbal Communication Across Cultures
		Etiquette and Politeness Across Cultures
		Social Conventions Across Cultures
		Cultural Context
		Quiz: 10.4 Cross-Cultural Communication
			Quiz: 10.4 Cross-Cultural Communication, question 1
			Quiz: 10.4 Cross-Cultural Communication, question 2
			Quiz: 10.4 Cross-Cultural Communication, question 3
			Quiz: 10.4 Cross-Cultural Communication, question 4
			Quiz: 10.4 Cross-Cultural Communication, question 5
			Quiz: 10.4 Cross-Cultural Communication
	10.5: Computer-Mediated Communication and Social Media
		Social Media
		Quiz: 10.5 Computer-Mediated Communication and Social Media
			Quiz: 10.5 Computer-Mediated Communication and Social Media, question 1
			Quiz: 10.5 Computer-Mediated Communication and Social Media, question 2
			Quiz: 10.5 Computer-Mediated Communication and Social Media, question 3
			Quiz: 10.5 Computer-Mediated Communication and Social Media, question 4
			Quiz: 10.5 Computer-Mediated Communication and Social Media, question 5
			Quiz: 10.5 Computer-Mediated Communication and Social Media
	10.6: Personal and Organizational Approaches to Improving Communication
		Basic Principles of Effective Communication
		When in Rome…
		Organizational Approaches to Improving Communication
		Quiz: 10.6 Personal and Organizational Approaches to Improving Communication
			Quiz: 10.6 Personal and Organizational Approaches to Improving Communication, question 1
			Quiz: 10.6 Personal and Organizational Approaches to Improving Communication, question 2
			Quiz: 10.6 Personal and Organizational Approaches to Improving Communication, question 3
			Quiz: 10.6 Personal and Organizational Approaches to Improving Communication, question 4
			Quiz: 10.6 Personal and Organizational Approaches to Improving Communication, question 5
			Quiz: 10.6 Personal and Organizational Approaches to Improving Communication
	Summary: Communication
	Shared Writing: Perceptions and Gender Differences in Communication
	On-the-Job Challenge Question: Dress Code Changes at Starbucks and Earl's
	Experiential Exercise: Communication Technology and Social Media Dilemmas
	Case Incident: Bilingual Confusion
	Case Study: Facebook
	Chapter 10 Quiz: Communication
		Chapter 10 Quiz: Communication, question 1
		Chapter 10 Quiz: Communication, question 2
		Chapter 10 Quiz: Communication, question 3
		Chapter 10 Quiz: Communication, question 4
		Chapter 10 Quiz: Communication, question 5
		Chapter 10 Quiz: Communication, question 6
		Chapter 10 Quiz: Communication, question 7
		Chapter 10 Quiz: Communication, question 8
		Chapter 10 Quiz: Communication, question 9
		Chapter 10 Quiz: Communication, question 10
		Chapter 10 Quiz: Communication, question 11
		Chapter 10 Quiz: Communication, question 12
		Chapter 10 Quiz: Communication, question 13
		Chapter 10 Quiz: Communication, question 14
		Chapter 10 Quiz: Communication, question 15
		Chapter 10 Quiz: Communication, question 16
		Chapter 10 Quiz: Communication, question 17
		Chapter 10 Quiz: Communication, question 18
		Chapter 10 Quiz: Communication, question 19
		Chapter 10 Quiz: Communication, question 20
		Chapter 10 Quiz: Communication
11: Decision Making
	Introduction: Decision Making
	11.1: What Is Decision Making?
		Well-Structured Problems
		Ill-Structured Problems
		Quiz: 11.1 What Is Decision-Making?
			Quiz: 11.1 What Is Decision-Making?, question 1
			Quiz: 11.1 What Is Decision-Making?, question 2
			Quiz: 11.1 What Is Decision-Making?, question 3
			Quiz: 11.1 What Is Decision-Making?, question 4
			Quiz: 11.1 What Is Decision-Making?, question 5
			Quiz: 11.1 What Is Decision-Making?
	11.2: The Compleat Decision Maker—A Rational Decision-Making Model
		Problem Identification and Framing
		Information Search
		Alternative Development, Evaluation, and Choice
		Risky Business
		Solution Implementation
		Solution Evaluation
		How Emotions and Mood Affect Decision Making
		Rational Decision Making—A Summary
		Quiz: 11.2 The Compleat Decision Maker—A Rational Decision-Making Model
			Quiz: 11.2 The Compleat Decision Maker—A Rational Decision-Making Model, question 1
			Quiz: 11.2 The Compleat Decision Maker—A Rational Decision-Making Model, question 2
			Quiz: 11.2 The Compleat Decision Maker—A Rational Decision-Making Model, question 3
			Quiz: 11.2 The Compleat Decision Maker—A Rational Decision-Making Model, question 4
			Quiz: 11.2 The Compleat Decision Maker—A Rational Decision-Making Model, question 5
			Quiz: 11.2 The Compleat Decision Maker—A Rational Decision-Making Model
	11.3: Group Decision Making
		Why Use Groups?
		Do Groups Actually Make Higher-Quality Decisions than Individuals?
		Disadvantages of Group Decision Making
		Stimulating and Managing Controversy
		How Do Groups Handle Risk?
		Quiz: 11.3 Group Decision Making
			Quiz: 11.3 Group Decision Making, question 1
			Quiz: 11.3 Group Decision Making, question 2
			Quiz: 11.3 Group Decision Making, question 3
			Quiz: 11.3 Group Decision Making, question 4
			Quiz: 11.3 Group Decision Making, question 5
			Quiz: 11.3 Group Decision Making
	11.4: Contemporary Approaches to Improving Decision Making
		Evidence-Based Management
		Crowdsourcing
		Analytics and Big Data
		Quiz: 11.4 Contemporary Approaches to Improving Decision Making
			Quiz: 11.4 Contemporary Approaches to Improving Decision Making, question 1
			Quiz: 11.4 Contemporary Approaches to Improving Decision Making, question 2
			Quiz: 11.4 Contemporary Approaches to Improving Decision Making, question 3
			Quiz: 11.4 Contemporary Approaches to Improving Decision Making, question 4
			Quiz: 11.4 Contemporary Approaches to Improving Decision Making, question 5
			Quiz: 11.4 Contemporary Approaches to Improving Decision Making
	Summary: Decision Making
	Shared Writing: Group Structure and Group Decision Making
	On-the-Job Challenge Question: Toronto Ritz-Carlton Nixes Poppies
	Experiential Exercise: The New Truck Dilemma
	Case Incident: The Restaurant Review
	Case Study: The Admissions Dilemma
	Chapter 11 Quiz: Decision Making
		Chapter 11 Quiz: Decision Making, question 1
		Chapter 11 Quiz: Decision Making, question 2
		Chapter 11 Quiz: Decision Making, question 3
		Chapter 11 Quiz: Decision Making, question 4
		Chapter 11 Quiz: Decision Making, question 5
		Chapter 11 Quiz: Decision Making, question 6
		Chapter 11 Quiz: Decision Making, question 7
		Chapter 11 Quiz: Decision Making, question 8
		Chapter 11 Quiz: Decision Making, question 9
		Chapter 11 Quiz: Decision Making, question 10
		Chapter 11 Quiz: Decision Making, question 11
		Chapter 11 Quiz: Decision Making, question 12
		Chapter 11 Quiz: Decision Making, question 13
		Chapter 11 Quiz: Decision Making, question 14
		Chapter 11 Quiz: Decision Making, question 15
		Chapter 11 Quiz: Decision Making, question 16
		Chapter 11 Quiz: Decision Making, question 17
		Chapter 11 Quiz: Decision Making, question 18
		Chapter 11 Quiz: Decision Making, question 19
		Chapter 11 Quiz: Decision Making, question 20
		Chapter 11 Quiz: Decision Making
12: Power, Politics, and Ethics
	Introduction: Power, Politics, and Ethics
	12.1: What Is Power?
		The Bases of Individual Power
		Quiz: 12.1 What Is Power?
			Quiz: 12.1 What Is Power?, question 1
			Quiz: 12.1 What Is Power?, question 2
			Quiz: 12.1 What Is Power?, question 3
			Quiz: 12.1 What Is Power?, question 4
			Quiz: 12.1 What Is Power?
	12.2: How Do People Obtain Power?
		Doing the Right Things
		Cultivating the Right People
		Quiz: 12.2 How Do People Obtain Power?
			Quiz: 12.2 How Do People Obtain Power?, question 1
			Quiz: 12.2 How Do People Obtain Power?, question 2
			Quiz: 12.2 How Do People Obtain Power?, question 3
			Quiz: 12.2 How Do People Obtain Power?, question 4
			Quiz: 12.2 How Do People Obtain Power?
	12.3: Empowerment and Influence Tactics
		Empowerment—Putting Power Where It Is Needed
		Influence Tactics—Putting Power to Work
		Who Wants Power?
		Quiz: 12.3 Empowerment and Influence Tactics
			Quiz: 12.3 Empowerment and Influence Tactics, question 1
			Quiz: 12.3 Empowerment and Influence Tactics, question 2
			Quiz: 12.3 Empowerment and Influence Tactics, question 3
			Quiz: 12.3 Empowerment and Influence Tactics, question 4
			Quiz: 12.3 Empowerment and Influence Tactics, question 5
			Quiz: 12.3 Empowerment and Influence Tactics
	12.4: Controlling Strategic Contingencies—How Subunits Obtain Power
		Scarcity
		Uncertainty
		Centrality
		Substitutability
		Quiz: 12.4 Controlling Strategic Contingencies—How Subunits Obtain Power
			Quiz: 12.4 Controlling Strategic Contingencies—How Subunits Obtain Power, question 1
			Quiz: 12.4 Controlling Strategic Contingencies—How Subunits Obtain Power, question 2
			Quiz: 12.4 Controlling Strategic Contingencies—How Subunits Obtain Power, question 3
			Quiz: 12.4 Controlling Strategic Contingencies—How Subunits Obtain Power, question 4
			Quiz: 12.4 Controlling Strategic Contingencies—How Subunits Obtain Power
	12.5: Organizational Politics—Using and Abusing Power
		The Facets of Political Skill
		Machiavellianism—The Harder Side of Politics
		Defensiveness—Reactive Politics
		Quiz: 12.5 Organizational Politics—Using and Abusing Power
			Quiz: 12.5 Organizational Politics—Using and Abusing Power, question 1
			Quiz: 12.5 Organizational Politics—Using and Abusing Power, question 2
			Quiz: 12.5 Organizational Politics—Using and Abusing Power, question 3
			Quiz: 12.5 Organizational Politics—Using and Abusing Power, question 4
			Quiz: 12.5 Organizational Politics—Using and Abusing Power
	12.6: Ethics in Organizations
		The Nature of Ethical Misconduct
		Causes of Unethical Behaviour
		Whistle-Blowing
		Sexual Harassment—When Power and Ethics Collide
		Employing Ethical Guidelines
		Quiz: 12.6 Ethics in Organizations
			Quiz: 12.6 Ethics in Organizations, question 1
			Quiz: 12.6 Ethics in Organizations, question 2
			Quiz: 12.6 Ethics in Organizations, question 3
			Quiz: 12.6 Ethics in Organizations, question 4
			Quiz: 12.6 Ethics in Organizations, question 5
			Quiz: 12.6 Ethics in Organizations
	Summary: Power, Politics, and Ethics
	Shared Writing: Learning, Attitudes, Leadership, Culture, and Ethics
	On-the-Job Challenge Question: Air Canada and Neena Cheema
	Experiential Exercise: Political Skill Inventory
	Case Incident: Yahoo's Resume Scandal
	Case Study: Dr. Jamie Thompson
	Chapter 12 Quiz: Power, Politics, and Ethics
		Chapter 12 Quiz: Power, Politics, and Ethics, question 1
		Chapter 12 Quiz: Power, Politics, and Ethics, question 2
		Chapter 12 Quiz: Power, Politics, and Ethics, question 3
		Chapter 12 Quiz: Power, Politics, and Ethics, question 4
		Chapter 12 Quiz: Power, Politics, and Ethics, question 5
		Chapter 12 Quiz: Power, Politics, and Ethics, question 6
		Chapter 12 Quiz: Power, Politics, and Ethics, question 7
		Chapter 12 Quiz: Power, Politics, and Ethics, question 8
		Chapter 12 Quiz: Power, Politics, and Ethics, question 9
		Chapter 12 Quiz: Power, Politics, and Ethics, question 10
		Chapter 12 Quiz: Power, Politics, and Ethics, question 11
		Chapter 12 Quiz: Power, Politics, and Ethics, question 12
		Chapter 12 Quiz: Power, Politics, and Ethics, question 13
		Chapter 12 Quiz: Power, Politics, and Ethics, question 14
		Chapter 12 Quiz: Power, Politics, and Ethics, question 15
		Chapter 12 Quiz: Power, Politics, and Ethics, question 16
		Chapter 12 Quiz: Power, Politics, and Ethics, question 17
		Chapter 12 Quiz: Power, Politics, and Ethics, question 18
		Chapter 12 Quiz: Power, Politics, and Ethics, question 19
		Chapter 12 Quiz: Power, Politics, and Ethics, question 20
		Chapter 12 Quiz: Power, Politics, and Ethics
13: Conflict and Stress
	Introduction: Conflict and Stress
	13.1: What Is Conflict?
		Causes of Organizational Conflict
		Types of Conflict
		Conflict Dynamics
		Quiz: 13.1 What Is Conflict?
			Quiz: 13.1 What Is Conflict?, question 1
			Quiz: 13.1 What Is Conflict?, question 2
			Quiz: 13.1 What Is Conflict?, question 3
			Quiz: 13.1 What Is Conflict?, question 4
			Quiz: 13.1 What Is Conflict?, question 5
			Quiz: 13.1 What Is Conflict?
	13.2: Modes of Managing Conflict
		Avoiding
		Accommodating
		Competing
		Compromise
		Collaborating
		Quiz: 13.2 Modes of Managing Conflict
			Quiz: 13.2 Modes of Managing Conflict, question 1
			Quiz: 13.2 Modes of Managing Conflict, question 2
			Quiz: 13.2 Modes of Managing Conflict, question 3
			Quiz: 13.2 Modes of Managing Conflict, question 4
			Quiz: 13.2 Modes of Managing Conflict
	13.3: Managing Conflict with Negotiation
		Distributive Negotiation Tactics
		Integrative Negotiation Tactics
		Is All Conflict Bad?
		Quiz: 13.3 Managing Conflict with Negotiation
			Quiz: 13.3 Managing Conflict with Negotiation, question 1
			Quiz: 13.3 Managing Conflict with Negotiation, question 2
			Quiz: 13.3 Managing Conflict with Negotiation, question 3
			Quiz: 13.3 Managing Conflict with Negotiation, question 4
			Quiz: 13.3 Managing Conflict with Negotiation
	13.4: A Model of Stress in Organizations
		Stressors
		Stress
		Stress Reactions
		Personality and Stress
		Quiz: 13.4 A Model of Stress in Organizations
			Quiz: 13.4 A Model of Stress in Organizations, question 1
			Quiz: 13.4 A Model of Stress in Organizations, question 2
			Quiz: 13.4 A Model of Stress in Organizations, question 3
			Quiz: 13.4 A Model of Stress in Organizations, question 4
			Quiz: 13.4 A Model of Stress in Organizations, question 5
			Quiz: 13.4 A Model of Stress in Organizations
	13.5: Stressors in Organizational Life
		Executive and Managerial Stressors
		Operative-Level Stressors
		Boundary Role Stressors, Burnout, and Emotional Labour
		The Job Demands–Resources Model and Work Engagement
		Some General Stressors
		Video Quiz: Bullying on the Job
			Video Quiz: Bullying on the Job, question 1
			Video Quiz: Bullying on the Job, question 2
			Video Quiz: Bullying on the Job, question 3
			Video Quiz: Bullying on the Job, question 4
			Video Quiz: Bullying on the Job, question 5
			Video Quiz: Bullying on the Job
		Quiz: 13.5 Stressors in Organizational Life
			Quiz: 13.5 Stressors in Organizational Life, question 1
			Quiz: 13.5 Stressors in Organizational Life, question 2
			Quiz: 13.5 Stressors in Organizational Life, question 3
			Quiz: 13.5 Stressors in Organizational Life, question 4
			Quiz: 13.5 Stressors in Organizational Life
	13.6: Reactions to Organizational Stress
		Behavioural Reactions to Stress
		Psychological Reactions to Stress
		Physiological Reactions to Stress
		Organizational Strategies for Managing Stress
		Quiz: 13.6 Reactions to Organizational Stress
			Quiz: 13.6 Reactions to Organizational Stress, question 1
			Quiz: 13.6 Reactions to Organizational Stress, question 2
			Quiz: 13.6 Reactions to Organizational Stress, question 3
			Quiz: 13.6 Reactions to Organizational Stress, question 4
			Quiz: 13.6 Reactions to Organizational Stress
	Summary: Conflict and Stress
	Shared Writing: Personality and Conflict
	On-the-Job Challenge Question: Working from Home
	Experiential Exercise: Strategies for Managing Conflict
	Case Incident: Bringing Baby to Work
	Case Study: Tough Guy
	Integrative Case: Ken Private Limited: Digitization Project
	Chapter 13 Quiz: Conflict and Stress
		Chapter 13 Quiz: Conflict and Stress, question 1
		Chapter 13 Quiz: Conflict and Stress, question 2
		Chapter 13 Quiz: Conflict and Stress, question 3
		Chapter 13 Quiz: Conflict and Stress, question 4
		Chapter 13 Quiz: Conflict and Stress, question 5
		Chapter 13 Quiz: Conflict and Stress, question 6
		Chapter 13 Quiz: Conflict and Stress, question 7
		Chapter 13 Quiz: Conflict and Stress, question 8
		Chapter 13 Quiz: Conflict and Stress, question 9
		Chapter 13 Quiz: Conflict and Stress, question 10
		Chapter 13 Quiz: Conflict and Stress, question 11
		Chapter 13 Quiz: Conflict and Stress, question 12
		Chapter 13 Quiz: Conflict and Stress, question 13
		Chapter 13 Quiz: Conflict and Stress, question 14
		Chapter 13 Quiz: Conflict and Stress, question 15
		Chapter 13 Quiz: Conflict and Stress, question 16
		Chapter 13 Quiz: Conflict and Stress, question 17
		Chapter 13 Quiz: Conflict and Stress, question 18
		Chapter 13 Quiz: Conflict and Stress, question 19
		Chapter 13 Quiz: Conflict and Stress, question 20
		Chapter 13 Quiz: Conflict and Stress
14: Environment, Strategy, and Structure
	Introduction: Environment, Strategy, and Structure
	14.1: The External Environment of Organizations
		Organizations as Open Systems
		Components of the External Environment
		Environmental Uncertainty
		Resource Dependence
		Strategic Responses to Uncertainty and Resource Dependence
		Quiz: 14.1 The External Environment of Organizations
			Quiz: 14.1 The External Environment of Organizations, question 1
			Quiz: 14.1 The External Environment of Organizations, question 2
			Quiz: 14.1 The External Environment of Organizations, question 3
			Quiz: 14.1 The External Environment of Organizations, question 4
			Quiz: 14.1 The External Environment of Organizations, question 5
			Quiz: 14.1 The External Environment of Organizations
	14.2: What Is Organizational Structure?
		Vertical Division of Labour
		Horizontal Division of Labour
		Departmentation
		Basic Methods of Coordinating Divided Labour
		Other Methods of Coordination
		Video Quiz: Rudi's Bakery: Organizational Structure
			Video Quiz: Rudi's Bakery: Organizational Structure, question 1
			Video Quiz: Rudi's Bakery: Organizational Structure, question 2
			Video Quiz: Rudi's Bakery: Organizational Structure, question 3
			Video Quiz: Rudi's Bakery: Organizational Structure, question 4
			Video Quiz: Rudi's Bakery: Organizational Structure, question 5
			Video Quiz: Rudi's Bakery: Organizational Structure
		Quiz: 14.2 What Is Organizational Structure?
			Quiz: 14.2 What Is Organizational Structure?, question 1
			Quiz: 14.2 What Is Organizational Structure?, question 2
			Quiz: 14.2 What Is Organizational Structure?, question 3
			Quiz: 14.2 What Is Organizational Structure?, question 4
			Quiz: 14.2 What Is Organizational Structure?, question 5
			Quiz: 14.2 What Is Organizational Structure?
	14.3: Traditional Structural Characteristics
		Span of Control
		Flat versus Tall
		Formalization
		Centralization
		Complexity
		Size and Structure
		Summarizing Structure—Organic versus Mechanistic
		Quiz: 14.3 Traditional Structural Characteristics
			Quiz: 14.3 Traditional Structural Characteristics, question 1
			Quiz: 14.3 Traditional Structural Characteristics, question 2
			Quiz: 14.3 Traditional Structural Characteristics, question 3
			Quiz: 14.3 Traditional Structural Characteristics, question 4
			Quiz: 14.3 Traditional Structural Characteristics
	14.4: Contemporary Organic Structures
		The Ambidextrous Organization
		Network and Virtual Organizations
		The Modular Organization
		Quiz: 14.4 Contemporary Organic Structures
			Quiz: 14.4 Contemporary Organic Structures, question 1
			Quiz: 14.4 Contemporary Organic Structures, question 2
			Quiz: 14.4 Contemporary Organic Structures, question 3
			Quiz: 14.4 Contemporary Organic Structures, question 4
			Quiz: 14.4 Contemporary Organic Structures
	14.5: Other Forms of Strategic Response
		Vertical Integration
		Mergers and Acquisitions
		Strategic Alliances
		Establishing Legitimacy
		Quiz: 14.5 Other Forms of Strategic Response
			Quiz: 14.5 Other Forms of Strategic Response, question 1
			Quiz: 14.5 Other Forms of Strategic Response, question 2
			Quiz: 14.5 Other Forms of Strategic Response, question 3
			Quiz: 14.5 Other Forms of Strategic Response, question 4
			Quiz: 14.5 Other Forms of Strategic Response
	Summary: Environment, Strategy, and Structure
	Shared Writing: Effects of the Environment on Power and Politics
	On-the-Job Challenge Question: Ford's Executive Shakeup
	Experiential Exercise: Organizational Structure Preference Scale
	Case Incident: SusTech Fails to Get Organized
	Case Study: Chris Peterson at DSS Consulting
	Chapter 14 Quiz: Environment, Strategy, and Structure
		Chapter 14 Quiz: Environment, Strategy, and Structure, question 1
		Chapter 14 Quiz: Environment, Strategy, and Structure, question 2
		Chapter 14 Quiz: Environment, Strategy, and Structure, question 3
		Chapter 14 Quiz: Environment, Strategy, and Structure, question 4
		Chapter 14 Quiz: Environment, Strategy, and Structure, question 5
		Chapter 14 Quiz: Environment, Strategy, and Structure, question 6
		Chapter 14 Quiz: Environment, Strategy, and Structure, question 7
		Chapter 14 Quiz: Environment, Strategy, and Structure, question 8
		Chapter 14 Quiz: Environment, Strategy, and Structure, question 9
		Chapter 14 Quiz: Environment, Strategy, and Structure, question 10
		Chapter 14 Quiz: Environment, Strategy, and Structure, question 11
		Chapter 14 Quiz: Environment, Strategy, and Structure, question 12
		Chapter 14 Quiz: Environment, Strategy, and Structure, question 13
		Chapter 14 Quiz: Environment, Strategy, and Structure, question 14
		Chapter 14 Quiz: Environment, Strategy, and Structure, question 15
		Chapter 14 Quiz: Environment, Strategy, and Structure, question 16
		Chapter 14 Quiz: Environment, Strategy, and Structure, question 17
		Chapter 14 Quiz: Environment, Strategy, and Structure, question 18
		Chapter 14 Quiz: Environment, Strategy, and Structure, question 19
		Chapter 14 Quiz: Environment, Strategy, and Structure, question 20
		Chapter 14 Quiz: Environment, Strategy, and Structure
15: Organizational Change, Development, and Innovation
	Introduction: Organizational Change, Development, and Innovation
	15.1: The Concept of Organizational Change
		Why Organizations Must Change
		What Organizations Can Change
		The Change Process
		The Learning Organization
		Quiz: 15.1 The Concept of Organizational Change
			Quiz: 15.1 The Concept of Organizational Change, question 1
			Quiz: 15.1 The Concept of Organizational Change, question 2
			Quiz: 15.1 The Concept of Organizational Change, question 3
			Quiz: 15.1 The Concept of Organizational Change, question 4
			Quiz: 15.1 The Concept of Organizational Change, question 5
			Quiz: 15.1 The Concept of Organizational Change
	15.2: Issues in the Change Process
		Diagnosis
		Resistance
		Evaluation and Institutionalization
		Quiz: 15.2 Issues in the Change Process
			Quiz: 15.2 Issues in the Change Process, question 1
			Quiz: 15.2 Issues in the Change Process, question 2
			Quiz: 15.2 Issues in the Change Process, question 3
			Quiz: 15.2 Issues in the Change Process, question 4
			Quiz: 15.2 Issues in the Change Process, question 5
			Quiz: 15.2 Issues in the Change Process
	15.3: Organizational Development: Planned Organizational Change
		Some Specific Organizational Development Strategies
		Does Organizational Development Work?
		Quiz: 15.3 Organizational Development: Planned Organizational Change
			Quiz: 15.3 Organizational Development: Planned Organizational Change, question 1
			Quiz: 15.3 Organizational Development: Planned Organizational Change, question 2
			Quiz: 15.3 Organizational Development: Planned Organizational Change, question 3
			Quiz: 15.3 Organizational Development: Planned Organizational Change, question 4
			Quiz: 15.3 Organizational Development: Planned Organizational Change, question 5
			Quiz: 15.3 Organizational Development: Planned Organizational Change
	15.4: The Innovation Process
		What Is Innovation?
		Generating and Implementing Innovative Ideas
		Diffusing Innovative Ideas
		A Footnote: The Knowing–Doing Gap
		Quiz: 15.4 The Innovation Process
			Quiz: 15.4 The Innovation Process, question 1
			Quiz: 15.4 The Innovation Process, question 2
			Quiz: 15.4 The Innovation Process, question 3
			Quiz: 15.4 The Innovation Process, question 4
			Quiz: 15.4 The Innovation Process, question 5
			Quiz: 15.4 The Innovation Process
	Summary: Organizational Change, Development, and Innovation
	Shared Writing: Leadership, Culture, Communication, and Organizational Change
	On-the-Job Challenge Question: Tesla Not Testing
	Experiential Exercise: Measuring Tolerance for Ambiguity
	Case Incident: Dandy Toys
	Case Study: Ions Consulting: The MP^2 Training Program
	Integrative Case: Ken Private Limited: Digitization Project
	Chapter 15 Quiz: Organizational Change, Development, and Innovation
		Chapter 15 Quiz: Organizational Change, Development, and Innovation, question 1
		Chapter 15 Quiz: Organizational Change, Development, and Innovation, question 2
		Chapter 15 Quiz: Organizational Change, Development, and Innovation, question 3
		Chapter 15 Quiz: Organizational Change, Development, and Innovation, question 4
		Chapter 15 Quiz: Organizational Change, Development, and Innovation, question 5
		Chapter 15 Quiz: Organizational Change, Development, and Innovation, question 6
		Chapter 15 Quiz: Organizational Change, Development, and Innovation, question 7
		Chapter 15 Quiz: Organizational Change, Development, and Innovation, question 8
		Chapter 15 Quiz: Organizational Change, Development, and Innovation, question 9
		Chapter 15 Quiz: Organizational Change, Development, and Innovation, question 10
		Chapter 15 Quiz: Organizational Change, Development, and Innovation, question 11
		Chapter 15 Quiz: Organizational Change, Development, and Innovation, question 12
		Chapter 15 Quiz: Organizational Change, Development, and Innovation, question 13
		Chapter 15 Quiz: Organizational Change, Development, and Innovation, question 14
		Chapter 15 Quiz: Organizational Change, Development, and Innovation, question 15
		Chapter 15 Quiz: Organizational Change, Development, and Innovation, question 16
		Chapter 15 Quiz: Organizational Change, Development, and Innovation, question 17
		Chapter 15 Quiz: Organizational Change, Development, and Innovation, question 18
		Chapter 15 Quiz: Organizational Change, Development, and Innovation, question 19
		Chapter 15 Quiz: Organizational Change, Development, and Innovation, question 20
		Chapter 15 Quiz: Organizational Change, Development, and Innovation
Appendix: Research in Organizational Behaviour
	Introduction: Research in Organizational Behaviour
	A.1: The Basics of Organizational Behaviour Research
		Types of Variables
		Measurement of Variables
	A.2: Observational Techniques
		Participant Observation
		Direct Observation
	A.3: Correlational Techniques
		Correlation and Causation
	A.4: Experimental Techniques
		A Continuum of Research Techniques
		Combining Research Techniques
	A.5: Issues and Concerns in Organizational Behaviour Research
		Hawthorne Effect
		Ethics
	Summary: Research in Organizational Behaviour
References
	References
Glossary
	Glossary
Copyright
	Copyright