Organizational Behaviour

Cover......Page 1
Title Page......Page 4
Copyright Page......Page 5
Outline Contents......Page 8
Full Contents......Page 9
Acknowledgements......Page 16
 What approach do we adopt?......Page 24
 What aids to learning are included?......Page 25
 What is our perspective?......Page 30
 Why include cartoons?......Page 31
 Why recommend movies and television programmes?......Page 32
 Invitation to see: why analyse photographs?......Page 33
Part 1 The organizational context......Page 39
 Invitation to see (1) and What would you do?......Page 40
  Key terms and learning outcomes......Page 42
  What is organizational behaviour?......Page 43
  If we destroy this planet......Page 47
  A field map of the organizational behaviour terrain......Page 51
  The problem with social science......Page 54
  Explaining organizational behaviour......Page 58
  Research and practice: evidence-based management......Page 61
  Human resource management: OB in action......Page 64
  Recap, Revision, Research assignment......Page 70
  Springboard, OB cinema, OB on the web......Page 71
  Chapter exercises......Page 72
  References......Page 74
  Key terms and learning outcomes......Page 76
  Why study an organization’s environment?......Page 77
  The search for ‘fit’......Page 79
  Analysing the organization’s environment......Page 83
  PESTLE and scenario planning......Page 92
  Ethical behaviour......Page 97
  Business ethics and corporate social responsibility......Page 100
  Recap, Revision, Research assignment......Page 106
  Springboard, OB cinema, OB on the web......Page 107
  Chapter exercises......Page 108
  References......Page 110
  Key terms and learning outcomes......Page 112
  Why study technology?......Page 113
  Determinism or choice......Page 114
  The second machine age......Page 116
  Automating knowledge work......Page 122
  New ways of working......Page 124
  The social matrix......Page 127
  Four challenges......Page 131
  Cybercrime......Page 133
  Recap, Revision, Research assignment......Page 136
  Springboard, OB cinema, OB on the web......Page 139
  Chapter exercises......Page 140
  References......Page 142
  Key terms and learning outcomes......Page 144
  Why study organizational culture?......Page 145
  Rise of organizational culture......Page 146
  Culture: surface manifestations, values and basic assumptions......Page 147
  Organizational socialization......Page 153
  Perspectives on culture contrasted......Page 156
  Culture strength and organizational performance......Page 161
  Types of organizational culture......Page 164
  National cultures......Page 165
  Recap, Revision, Research assignment......Page 171
  Springboard, OB cinema, OB on the web......Page 172
  Chapter exercises......Page 174
  References......Page 176
Part 2 Individuals in the organization......Page 179
 Invitation to see (2) and What would you advise?......Page 180
  Key terms and learning outcomes......Page 182
  Why study learning?......Page 183
  The learning process......Page 184
  The behaviourist approach to learning......Page 187
  The cognitive approach to learning......Page 193
  Behaviourism in practice......Page 195
  Cognitive perspectives in practice......Page 197
  Behaviour modification versus socialization......Page 200
  The learning organization......Page 202
  Recap, Revision, Research assignment......Page 208
  Springboard, OB cinema, OB on the web......Page 209
  Chapter exercises......Page 210
  References......Page 212
  Key terms and learning outcomes......Page 214
  Why study personality?......Page 215
  Defining personality......Page 217
  Types and traits......Page 218
  Personality Types A and B......Page 223
  Stress management: individual and organizational......Page 224
  The Big Five......Page 229
  The development of the self......Page 232
  Nomothetic versus idiographic......Page 237
  Selection methods......Page 238
  Recap, Revision, Research assignment......Page 242
  Springboard, OB cinema, OB on the web......Page 243
  Chapter exercises......Page 244
  References......Page 248
  Key terms and learning outcomes......Page 249
  Why study communication?......Page 250
  Interpersonal communication......Page 253
  Verbal communication......Page 257
  Non-verbal communication......Page 259
  Cultural differences in communication style......Page 267
  Impression management......Page 268
  Emotional intelligence......Page 271
  Organizational communication......Page 273
  Recap, Revision, Research assignment......Page 277
  Springboard, OB cinema, OB on the web......Page 279
  Chapter exercises......Page 280
  References......Page 284
  Key terms and learning outcomes......Page 286
  Why study perception?......Page 287
  Selectivity and organization......Page 288
  Perceptual sets and perceptual worlds......Page 294
  Do we see to know or know to see?......Page 296
  Perceptual sets and assumptions......Page 298
  Sex, appearance, attractiveness and discrimination......Page 300
  Perceptual errors and how to avoid them......Page 303
  Recap, Revision, Research assignment......Page 306
  Springboard, OB cinema, OB on the web......Page 307
  Chapter exercises......Page 308
  References......Page 311
  Key terms and learning outcomes......Page 313
  Why study motivation?......Page 314
  Extreme jobs, boreout and the gig economy......Page 317
  Drives, motives and motivation......Page 319
  Content theories......Page 321
  Process theories......Page 324
  The social process of motivating others......Page 330
  Engagement and high performance......Page 336
  Recap, Revision, Research assignment......Page 340
  Springboard, OB cinema, OB on the web......Page 341
  Chapter exercises......Page 342
  References......Page 345
Part 3 Groups and teams in the organization......Page 349
 Invitation to see (3) and What would you advise?......Page 350
  Key terms and learning outcomes......Page 351
  Groups in organizations......Page 352
  Definitions of groups......Page 355
  Types of group tasks......Page 359
  The Hawthorne studies......Page 362
  Group-oriented view of organizations......Page 365
  Formal and informal groups......Page 368
  Group formation......Page 371
  Group development......Page 374
  Groups and teams......Page 377
  Recap, Revision, Research assignment......Page 378
  Springboard, OB cinema, OB on the web......Page 379
  Chapter exercises......Page 380
  References......Page 382
  Key terms and learning outcomes......Page 384
  Why study group structure?......Page 385
  Group structure and process......Page 386
  Power structure......Page 388
  Status structure......Page 389
  Liking structure......Page 390
  Communication structure......Page 392
  Role structure......Page 398
  Leadership structure......Page 403
  Virtual teams......Page 405
  Networked individualism......Page 408
  Recap, Revision, Research assignment......Page 411
  Springboard, OB cinema, OB on the web......Page 412
  Chapter exercises......Page 414
  References......Page 417
  Key terms and learning outcomes......Page 420
  The individual and the group......Page 421
  Group influences on individuals’ perceptions......Page 423
  Group influences on individuals’ performance......Page 425
  Group influences on individuals’ behaviour......Page 431
  Deindividuation......Page 442
  Individual influences on group attitudes and behaviour......Page 445
  Recap, Revision, Research assignment......Page 446
  Springboard, OB cinema, OB on the web......Page 447
  Chapter exercises......Page 448
  References......Page 451
  Key terms and learning outcomes......Page 454
  Why study teamworking?......Page 455
  The T-word and teamwork design......Page 457
  Types of teams......Page 458
  Advice teams......Page 462
  Action teams......Page 463
  Project teams......Page 464
  Production teams......Page 466
  Teamwork activities......Page 467
  Ecological framework for analysing work team effectiveness......Page 473
  Recap, Revision, Research assignment......Page 478
  Springboard, OB cinema, OB on the web......Page 479
  Chapter exercises......Page 480
  References......Page 483
Part 4 Management and organization......Page 487
 Invitation to see (4) and What are you going to do?......Page 488
  Key terms and learning outcomes......Page 489
  Birth of scientific management......Page 490
  Taylorism......Page 491
  Development of Taylorism......Page 497
  Fordism......Page 500
  After Ford: the deskilling debate......Page 505
  Back to the future?......Page 511
  Recap, Revision, Research assignment......Page 513
  Springboard, OB cinema, OB on the web......Page 515
  Chapter exercises......Page 516
  References......Page 518
  Key terms and learning outcomes......Page 521
  Why study elements of structure?......Page 522
  Organization structuring......Page 523
  Types of jobs......Page 526
  Line, staff and functional relationships......Page 532
  Sexuality and the informal organization......Page 541
  Roles in organizations......Page 544
  Centralization versus decentralization......Page 548
  Recap, Revision, Research assignment......Page 550
  Springboard, OB cinema, OB on the web......Page 551
  Chapter exercises......Page 552
  References......Page 555
  Key terms and learning outcomes......Page 558
  Max Weber and bureaucracy......Page 559
  Henri Fayol and managerial activities......Page 563
  Henry Mintzberg and managerial roles......Page 569
  Contingency approach......Page 572
  Contingency and technological determinism......Page 573
  Contingency and environmental determinism......Page 578
  Strategic choice......Page 582
  Recap, Revision, Research assignment......Page 584
  Springboard, OB cinema, OB on the web......Page 586
  Chapter exercises......Page 587
  References......Page 589
  Key terms and learning outcomes......Page 592
  Why study organizational architecture?......Page 593
  Era of self-contained organization structures......Page 595
  Era of horizontal organization structures......Page 598
  Outsourcing......Page 603
  Collaboration......Page 609
  Recap, Revision, Research assignment......Page 623
  Springboard, OB cinema, OB on the web......Page 624
  Chapter exercises......Page 625
  References......Page 627
Part 5 Leadership processes......Page 631
 Invitation to see (5) and What would you advise?......Page 632
  Key terms and learning outcomes......Page 634
  Why study leadership?......Page 635
  Leadership versus management......Page 637
  Trait-spotting......Page 638
  Do women have the wrong traits?......Page 641
  Style-counselling......Page 647
  Context-fitting......Page 650
  New leadership......Page 657
  Distributed leadership......Page 658
  Who needs leaders?......Page 660
  Recap, Revision, Research assignment......Page 662
  Springboard, OB cinema, OB on the web......Page 663
  Chapter exercises......Page 665
  References......Page 667
  Key terms and learning outcomes......Page 670
  Why study change?......Page 671
  Making change happen......Page 673
  Change and the individual......Page 677
  Readiness and resistance......Page 680
  Participation and dictatorship......Page 684
  Organization development......Page 686
  Why change, when you can innovate?......Page 688
  To be an innovator and lead change......Page 693
  Recap, Revision, Research assignment......Page 696
  Springboard, OB cinema, OB on the web......Page 698
  Chapter exercises......Page 699
  References......Page 701
  Key terms and learning outcomes......Page 704
  Models of decision making......Page 705
  Decision conditions: risk and programmability......Page 715
  Group decision making......Page 718
  Problems with group decision making......Page 720
  Organizational decision making......Page 726
  Recap, Revision, Research assignment......Page 731
  Springboard, OB cinema, OB on the web......Page 732
  Chapter exercises......Page 733
  References......Page 735
  Key terms and learning outcomes......Page 738
  Why study conflict?......Page 739
  Contrasting conflict frames of reference......Page 740
  Coordination failure and conflict......Page 744
  Conflict management......Page 750
  Conflict expression......Page 755
  Radical frame of reference......Page 756
  Emotional labour......Page 761
  Recap, Revision, Research assignment......Page 766
  Springboard, OB cinema, OB on the web......Page 768
  Chapter exercises......Page 769
  References......Page 770
  Key terms and learning outcomes......Page 773
  Why study power and politics?......Page 774
  Power in organizations......Page 776
  Power and influence......Page 785
  Organization politics and political skill......Page 788
  Is it different for women?......Page 794
  Recap, Revision, Research assignment......Page 799
  Springboard, OB cinema, OB on the web......Page 800
  Chapter exercises......Page 801
  References......Page 804
Glossary......Page 807
Name index......Page 820
Subject index......Page 831