Organization Development

Preface......Page 8
Acknowledgement......Page 10
Contents......Page 12
An Overview of Organizational Development......Page 20
Definitions......Page 22
Profile of Organization Culture......Page 24
History of Organizational Development......Page 27
OD Characteristics/Competencies
......Page 29
Text Questions
......Page 30
Case Study: Action Plan for CSR*
......Page 31
Introduction
......Page 34
Historical Background Of Values
......Page 35
Early Statements of Od Values and Assumptions
......Page 37
Bibliography
......Page 40
Case Study: QWC—The Balancing Act......Page 41
Introduction......Page 44
Diagnosis......Page 45
Considerations and Action Components of OD Programme......Page 46
Managing Change (Cummings And Worley’s Model)......Page 48
Eight Steps for Successful Organization Transformation: Kotter’s model of Change 3......Page 50
Summary
......Page 51
Case Study Growing Pains of the Pennathur Tyre Company
......Page 52
Introduction
......Page 56
Concepts
......Page 57
Organizational Strategies for Personal Concern
......Page 58
Process Consultation
......Page 60
Job Related Interventions
......Page 63
Socio-Technical Interventions
......Page 64
Structural Interventions
......Page 65
Learning Organizations
......Page 66
Text Questions
......Page 67
Case Study: The Quality Conundrum......Page 68
Bibliography
......Page 69
Introduction
......Page 70
Understanding Action Research
......Page 71
Action Research as Approach To Problem-Solving
......Page 73
Bibliography
......Page 74
Definitions
......Page 76
Learning Organizations
......Page 79
Skills Needed for Learning Organizations
......Page 80
Phases of Learning
......Page 81
Summary
......Page 82
OD in Practice
......Page 83
Case Study a Success Story
......Page 84
Introduction
......Page 86
Entry and Contracting
......Page 87
Defining the Client-Consultant System
......Page 88
Diagnosis of the Problem and Implementation of Intervention Strategy......Page 90
Dependency and Terminating the Services of Consultant
......Page 91
Ethical Standards
......Page 92
Responsibilities of the Client System
......Page 93
The Change Agents
......Page 94
Summary
......Page 96
Bibliography
......Page 98
Case Study: Impact India Foundation......Page 99
Introduction
......Page 102
Teams and Work Groups
......Page 103
Types of Teams
......Page 104
Characteristics of Effective Teams
......Page 105
Team Building Interventions
......Page 107
Process Consultation Interventions
......Page 111
Techniques of Team Building
......Page 112
Force Field Analysis
......Page 114
Summary
......Page 115
Bibliography
......Page 117
Whole System in One Room
......Page 120
Confrontation Meeting – Beckhard
......Page 121
Bibliography
......Page 122
Introduction
......Page 124
Inter Group Operating Problems
......Page 125
Transactional Analysis (TA)
......Page 128
Stress Management
......Page 133
Inter Group Team Building Interventions......Page 138
Third Party Peace-Making Interventions
......Page 139
Organizational Mirroring
......Page 140
Summary
......Page 141
Text Questions
......Page 142
Bibliography
......Page 143
Case Study
......Page 144
Introduction
......Page 146
Job Redesign
......Page 147
Quality Circles
......Page 150
Management by Objective (MBO)......Page 151
Difficulties in Managing MBO Concept
......Page 155
Six Sigma
......Page 157
Total Quality in Human Resources Management
......Page 159
Re-Engineering
......Page 163
Systems Approach to Management
......Page 164
Benchmarking to Improve Competitive Performance
......Page 166
Summary
......Page 167
Case Study Voltas Limited
......Page 168
Introduction
......Page 170
T-Group Training
......Page 171
Coaching and Mentoring
......Page 172
Career Anchors......Page 173
Summary
......Page 176
1. Training Skill Sets
......Page 177
2. Succession Planning- Keeping the Seat Warm......Page 178
Introduction
......Page 180
Factors Favourable for Empowerment
......Page 181
Why Empowerment?
......Page 182
Factors Contributing to Empowerment
......Page 183
Redesigning Organizational Structure
......Page 184
Types of Empowerment
......Page 186
Barriers of Empowerment
......Page 187
Career-Life Planning
......Page 188
Text Questions
......Page 189
Bibliography
......Page 190
Case Study People Power at Jet Airways
......Page 191
Introduction
......Page 192
Examination of Various Strategies
......Page 193
OD is an Applied Behavioural Science
......Page 194
Bibliography
......Page 195
Case Study: Managing The Mind......Page 196
Introduction
......Page 198
Organizational Growth as a Factor of Change
......Page 199
Forces of Change
......Page 201
Change Process
......Page 202
Levels of Change
......Page 204
Types of Change
......Page 207
Steps in Managing Change
......Page 208
Change Agents
......Page 209
Resistance to Change
......Page 210
Managing Resistance to Change......Page 211
Summary
......Page 212
Text Questions
......Page 213
Bibliography
......Page 214
Case Study: Magic Kingdom......Page 215
Introduction
......Page 218
Definitions
......Page 219
Bases/Sources of Power
......Page 220
Organization Based Power
......Page 221
Politics
......Page 223
Machiavellianism (1469–1527)
......Page 225
Strategies Used by Executives Ethics in OD
......Page 226
Ethics in OD
......Page 228
Summary
......Page 230
Text Questions
......Page 231
Introduction
......Page 232
Features of Quality of Work Life
......Page 233
Model of QWL
......Page 234
Mental Health
......Page 238
Burnout
......Page 239
Quality Circle (QC)
......Page 241
Summary
......Page 242
Text Questions
......Page 243
Bibliography
......Page 244
Case Study QWL In Bhilai Steel Plant
......Page 246
Emotions
......Page 248
Emotional Dimensions
......Page 249
Emotional Intelligence at Work
......Page 250
Framework of Emotional Competence
......Page 251
Affective Events Theory
......Page 252
Bibliography
......Page 253
Case Study: Emotions......Page 254
Introduction
......Page 256
Understanding Organization Culture
......Page 257
Functions of Organization Culture
......Page 258
Levels of Culture
......Page 259
Organizational Climate
......Page 264
Summary
......Page 266
Bibliography
......Page 267
Introduction
......Page 268
Strength of OD
......Page 269
Challenges for the Organization
......Page 270
Bibliography
......Page 274
1. Esprit De Corporate
......Page 275
2. Rebuilding Nalanda
......Page 277
Index......Page 280