Organisational Excellence and Resilience: Stress Management as a Component of a Sustainable Corporate Development Strategy

Foreword
Downloads and Links for Tools and Trainings Described in the Book
Contents
Editors and Contributors
Part I: Theoretical Basis
	The Concept of a Comprehensive Management Approach
		1 The Concept: Excellence as a Management and Leadership Culture
		2 A Fundamental Management Decision: Quality Management or Management Quality?
			Excursion into a Short History of the Quality Idea
				Craft Occupations, Craft and Commercial Guilds
				Tested Quality
				Produced Quality
				Quality of Leadership and Organisation
		3 Quality and Excellence
			Quality as Such and for Me
			Quality of Work
			Quality in Services Like Learning and Caring
			Stakeholder Orientation
		4 The EFQM Excellence Model
			The Excellence Model Till 2019
			Periodical Self-Assessment as a Learning and Improvement Driver
			The EFQM Excellence Model Release 4.0
		5 Learning Organisation
			Can Organisations Learn?
			What Is (Organisational) Learning?
			Knowledge or Competence?
			From Communities of Practice to Communities of Performance
			Learning Organisation and Continuous Improvement Process
			Stakeholder Orientation as a Permanent Process
			Improvement Process
			Learning Process
			Participation Process
			Decision-Making Process
			Appropriation Process
		6 The Introductory and Advisory Process
			Advice and Advisor
			Pitfall Patterns
				Learning Time Versus Working Time
				Team Work Versus Circle Work
				Comprehensive Versus Tailor-Made Participation
				Standardisation Versus Adapted Solutions
				Process Orientation Versus Result Orientation
			Keeping the Minutes
			How to Start
		7 Stakeholder Analysis
			Customer-Supplier Analysis
		8 Final Remarks
		References
	Stress Management and Resilience Building
		1 Sustainable Business Development and Decent Work
		2 Stressful Working Conditions
		3 Resources at Work
		4 Resource Development and Resilience Among Employees, Teams and as a Human Resource Management Task
		5 Stress Management and Excellence
			Purpose, Vision, and Strategy
		6 Organisational Culture and Organisational Leadership
		7 Involve Stakeholders
			Creating Sustainable Benefits
			Driving Performance and Transformation
		References
Part II: The Software Solution
	The Concept of Excellence-Driven Self-Assessment
		1 Introduction
		2 Using a Web-Based Support Application
			THE GOA-Workbench
		3 Adaptations to the EFQM 4.0 Modell
			Introduction to the Web-Based Self-Assessment Modules
			Individual Stress Factor Assessment
			Corporate Stress Factor Assessment
				Improvement Planning with the CSFA
			GOA Easy Assessment-A Web-Based Self-Assessment Approach Based on EFQM
		4 Integration of Results and Improvement Ideas from Both Types of Self-Assessment
		References
	IMPRESS Training Modules
		1 Introduction
		2 E-Learning Modules
			Stress Management Basics
			Background Knowledge on Stressors
			Background Knowledge on Resources
			Introduction to Excellence
		3 Facilitated Coaching
			Control and Clarity
				Leadership and Social Support
				Organisational Climate and Communication
				Attitudes and Behaviours
				Roles and Responsibilities
				Team Climate and Cooperation
				Working Conditions and Workflow
				Task
		4 Combining Additional Training Modules to a Customised Follow-up Training
		References
Part III: Case Studies on the Introduction of Excellence-Based Stress Management and the Use of the Self-Assessment Software
	Pilot Projects Conducted Within IMPRESS
		1 Introduction
		2 Analysis of Stress Factors in the Participating Regions
			Initial IMPRESS Survey in the Participating Regions
			IMPRESS Stress Factor Assessment Results Summary
		3 Pilots in Various Organisations Across Europe
			Deppisch and Tylla Tax and Accounting Consultants Ltd. (Germany)
				Introduction
				Description of the Company
				Motivation for Participation in the Assessment
				Requirements for Carrying Out an Assessment
				Methodological Structure of the Assessment on the Basis of EFQM
				Results and Their Classification
				Transparency Through Workshops to Explain and Discuss the Results
				The Most Important Suggestions for Improvement of the Employees
				Implementation of Activities
				The Customer Benefit
				Increased Requirements Regarding Stress Management as a Result of the Corona Pandemic
				The Impact of the Pandemic on the Service Provider
			Phoenix STS Safety Management Systems (Ireland)
				Introduction
				Description of the Company
				Parameters for Carrying Out an Assessment
				Methodological Structure of the Assessment on the Basis of EFQM
				Results and Their Classification
				Transparency Through Workshops to Explain and Discuss the Results
				The Most Important Suggestions for Improvement of the Employees
				The Customer Benefit
				Increased Requirements Regarding Stress Management as a Result of the Corona Pandemic
				The Impact of the Pandemic on the Service Provider
			Riga East University Hospital Ltd. (Latvia)
				Description of the Company
				Strategic Objectives
				Motivation to Participate in the Assessment
				Requirements for Performing the Assessment
				Methodological Structure of the Assessment Based on EFQM
				Results and Their Classification
				Transparency Through Workshops to Explain and Discuss the Results
				The Most Important Suggestions for Improvement from the Employees
				Implementation of the Measures
				The Customer Benefit
				Increased Stress Management Requirements as a Result of the Corona Pandemic
				The Impact of the Pandemic Situation on the Organisation
			PKF Attest (Spain)
				The Case Company
				Objectives and Implementation
				Results
				Action Plan
				Benefits
			House of Culture, Gernika-Lumo (Spain)
				The Implementation
				Objectives
				Results
				Benefits
			Harmony Academy (Slovakia)
				Description of the Company
				Motivation to Participate in the Assessment
				Requirements for Performing the Assessment
				Results and Their Classification
				The Results
				The Most Important Suggestions for Improvement from the Employees
				Implementation of the Measures
				The Customer Benefit
				Impact of the COVID-19 Pandemic on the Organisation
		4 Pilots in Higher Education Institutions (HEI)
			Ludwig-Maximilians Universität, Munich (Germany)
				Aims
				Content of Classes
				Teaching Research Project (1 and 2)-Work and Organisational Psychology
				Experiences with IMPRESS Tools in Formal Classes
			Nuertingen-Geislingen University (HfWU), Faculty of Business and Law (Germany)
				Introduction
				Description of the Organisation
				Motivation for Participation in the Assessment
				Requirements for Carrying Out an Assessment
				Methodological Structure of the Corporate Stress Factor Assessment
				Results and Their Classification
				Transparency Through Lectures to Explain and Discuss the Results
				The Impact of the Covid-19 Pandemic
			Riga Technical University (Latvia)
				Description of the Company
				Motivation for Participation in the Assessment
				Requirements for Carrying Out an Assessment
				Results and Their Classification
				The Impact of the Covid-19 Pandemic
			University of Barcelona (Spain)
				Aims
				Bachelor of Psychology Course Organisational Psychology
				Research Internships
				Experiences with IMPRESS Tools and Content in Formal Classes
		Reference