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ویرایش: 2 نویسندگان: F. Robert Jacobs, Richard Chase سری: Operations and Decision Sciences ISBN (شابک) : 0073403334, 9780073403335 ناشر: McGraw-Hill Education سال نشر: 2009 تعداد صفحات: 544 زبان: English فرمت فایل : PDF (درصورت درخواست کاربر به PDF، EPUB یا AZW3 تبدیل می شود) حجم فایل: 14 مگابایت
در صورت تبدیل فایل کتاب Operations and Supply Management: The Core به فرمت های PDF، EPUB، AZW3، MOBI و یا DJVU می توانید به پشتیبان اطلاع دهید تا فایل مورد نظر را تبدیل نمایند.
توجه داشته باشید کتاب مدیریت عملیات و تامین: هسته نسخه زبان اصلی می باشد و کتاب ترجمه شده به فارسی نمی باشد. وبسایت اینترنشنال لایبرری ارائه دهنده کتاب های زبان اصلی می باشد و هیچ گونه کتاب ترجمه شده یا نوشته شده به فارسی را ارائه نمی دهد.
Jacobs و Chase همچنان در زمینه مدیریت عملیات با محتوای به روز، فناوری و انگیزه پیشرو هستند. اکنون، در این ویرایش دوم، جاکوبز و چیس بر مفاهیم اصلی عملیات و مدیریت عرضه تمرکز میکنند. این متن فشرده با بخش هایی در چهار حوزه اصلی - استراتژی، مدیریت فرآیند، مدیریت زنجیره تامین، و موجودی و کنترل (برنامه ریزی عرضه و تقاضا) ساخته شده است. این مجموعه از چهار حوزه اصلی برای اولین بار توسط هیئتی از مربیان OM در جلسه مؤسسه علوم تصمیمگیری پیشنهاد شد و توسط تحقیقات بازار که برنامههای درسی را از سراسر ایالات متحده بررسی میکرد، تأیید شده است. ویرایش دوم تاکید بیشتری بر مفاهیم مدیریت عرضه می کند، پایداری را به عنوان یک ملاحظات استراتژیک ادغام می کند و شامل برنامه های کاربردی، مشکلات و موارد به روز شرکت می شود.
Jacobs and Chase continue to lead the field of Operations Management with cutting edge up-to-date content, technology, and motivation. Now, in this Second Edition Jacobs and Chase focus on the core concepts of operations and supply management. This condensed text was constructed with sections on the four essential core areas―strategy, process management, supply chain management, and inventory and control (supply and demand planning). This set of four core areas was first suggested by a panel of OM instructor’s at the Decision Science Institute meeting, and has been verified by market research which examined course syllabi from across the US. The Second Edition provides increased emphasis on supply management concepts, integrates sustainability as a strategic consideration, and includes updated company applications, problems, and cases.
Tittle Contents S E C T I O N O N E STRATEGY AND SUSTAINABILITY 1 OPERATIONS AND SUPPLY CHAIN MANAGEMENT Quick Supply Chains Enable Retailers to Get Fashions to Market Quickly What Is Operations and Supply Management? Operations and Supply Processes Differences between Services and Goods The Goods–Services Continuum Servitization Strategies Efficiency, Effectiveness, and Value Careers in Operations and Supply Management Chief Operating Officer Historical Development of Operations and Supply Management Current Issues in Operations and Supply Management Key Terms 19 Review and Discussion Questions 19 Internet Exercise: Harley-Davidson Motorcycles Super Quiz 20 Selected Bibliography 20 Footnotes 2 STRATEGY AND SUSTAINABILITY How IKEA Designs Its Sexy Prices A Sustainable Strategy What Is Operations and Supply Strategy? Competitive Dimensions The Notion of Trade-Offs Order Winners and Order Qualifiers: The Marketing–Operations Link Strategic Fit: Fitting Operational Activities to Strategy Productivity Measurement How Does Wall Street Evaluate Operations Performance? Summary Key Terms 35 Solved Problem 35 Review and Discussion Questions 35 Problems Case: The Tao of Timbuk2 38 Selected Bibliography 39 Super Quiz Footnote S E C T I O N T W O MANUFACTURING AND SERVICE PROCESSES 3 STRATEGIC CAPACITY MANAGEMENT Shouldice Hospital: Hernia Surgery Innovation Capacity Management in Operations Capacity Planning Concepts Economies and Diseconomies of Scale Capacity Focus Capacity Flexibility Capacity Planning Considerations in Changing Capacity Determining Capacity Requirements Using Decision Trees to Evaluate Capacity Alternatives Planning Service Capacity Capacity Planning in Service versus Manufacturing Capacity Utilization and Service Quality Summary Key Terms 57 Formula Review 57 Solved Problem 57 Review and Discussion Questions 58 Problems 59 Case: Shouldice Hospital—A Cut Above 60 Super Quiz Selected Bibliography 4 PRODUCTION PROCESSES Toshiba: Producer of the First Notebook Computer Production Processes Production Process Mapping and Little’s Law How Production Processes Are Organized Break-Even Analysis Designing a Production System Project Layout Workcenters Manufacturing Cell Assembly Line and Continuous Process Layouts Assembly-Line Design Splitting Tasks Flexible and U-Shaped Line Layouts Mixed-Model Line Balancing Summary Notebook Computer Line 93 Super Quiz 96 Selected Bibliography 5 SERVICE PROCESSES Supply Chain Services at DHL An Operational Classification of Services Designing Service Organizations Structuring the Service Encounter: Service-System Design Matrix Virtual Service: The New Role of the Customer Service Blueprinting and Fail-Safing Economics of the Waiting Line Problem The Practical View of Waiting Lines The Queuing System Customer Arrivals Distribution of Arrivals The Queuing System: Factors Exiting the Queuing System Waiting Line Models Computer Simulation of Waiting Lines Summary Key Terms 123 Formula Review 123 Solved Problems 124 Review and Discussion Questions 125 Problems 125 Case: Community Hospital Evening Operating Room 130 Super Quiz 130 Selected Bibliography 131 Footnote 6 QUALITY MANAGEMENT AND SIX SIGMA GE Six-Sigma Supply Chain Processes Total Quality Management Quality Specifications and Quality Costs Developing Quality Specifications Cost of Quality ISO 9000 and ISO 14000 Six-Sigma Quality Six-Sigma Methodology Analytical Tools for Six Sigma Statistical Quality Control Variation Around Us Process Capability Process control Procedures Process Control with Attribute Measurements: Using p-Charts Process Control with Attribute Measurements: Using c-Charts Process Control with Variable Measurements: Using X- –and R-Charts How to Construct X- –and R-Charts Acceptance Sampling Design of a Single Sampling Plan for Attributes Operating Characteristic Curves Summary Key Terms 166 Formula Review 167 Solved Problems 168 Review and Discussion Questions 169 Problems 170 Advanced Problem 174 Case: Hank Kolb, Director of Quality Assurance 174 Footnotes 176 Super Quiz 176 Selected Bibliography 7 PROJECTS National Aeronautics and Space Administration’s Constellation Program May Land Men on the Moon By 2020 What Is Project Management? Structuring Projects Pure Project Functional Project Matrix Project Work Breakdown Structure Project Control Charts Earned Value Management (EVM) Network-Planning Models Critical Path Method (CPM) CPM with Three Activity Time Estimates Time–Cost Models and Project Crashing Managing Resources Tracking Progress Summary Key Terms 205 Formula Review 206 Solved Problems 207 Review and Discussion Questions 211 Problems 211 Advanced Problem 217 Case: Cell Phone Design Project 217 Super Quiz 218 Selected Bibliography 219 Footnote S E C T I O N T H R E E SUPPLY CHAIN PROCESSES 8 GLOBAL SOURCING AND PROCUREMENT The World Is Flat Flattener 5: Outsourcing Flattener 6: Offshoring Strategic Sourcing The Bullwhip Effect Outsourcing Green Sourcing Total Cost of Ownership Measuring Sourcing Performance Summary Key Terms 243 Formula Review Review and Discussion Questions Problems 244 Case: Pepe Jeans Footnotes 247 Super Quiz 247 Selected Bibliography 9 LOCATION, LOGISTICS, AND DISTRIBUTION FedEx: A Leading Global Logistics Company Logistics Decisions Related to Logistics Cross-Docking Issues in Facility Location Plant Location Methods Factor-Rating Systems Transportation Method of Linear Programming Centroid Method Locating Service Facilities Summary Key Terms 264 Formula Review 264 Solved Problem 264 Review and Discussion Questions 265 Problems 265 Case: Applichem—The Transportation Problem 267 Footnote 268 Super Quiz 268 Selected Bibliography 10 LEAN AND SUSTAINABLE SUPPLY CHAINS Green Is the New Black Survey Suggests that Enviro-Conscious Manufacturers are the Best Risk for Investors Lean Production Lean Logic The Toyota Production System Elimination of Waste Respect for People Lean Supply Chains Value Stream Mapping Lean Supply Chain Design Principles Lean Layouts Lean Production Schedules Lean Supply Chains Lean Services Summary Key Terms 291 Formula Review Solved Problem 1 292 Solved Problem 2 Review and Discussion Questions Problems 296 Case: Quality Parts Company 297 Case: Value Stream Mapping 298 Case: Pro Fishing Boats—A Value Stream Mapping Exercise Super Quiz 300 Selected Bibliography Footnotes S E C T I O N F O U R SUPPLY AND DEMAND PLANNING 11 DEMAND MANAGEMENT AND FORECASTING Walmart’s Data Warehouse Demand Management Types of Forecasting Components of Demand Time Series Analysis Linear Regression Analysis Decomposition of a Time Series Simple Moving Average Weighted Moving Average Exponential Smoothing Forecast Errors Sources of Error Measurement of Error Causal Relationship Forecasting Multiple Regression Analysis Qualitative Techniques in Forecasting Market Research Panel Consensus Historical Analogy Delphi Method Web-Based Forecasting: Collaborative Planning, Forecasting, and Replenishment (CPFR) SUMMARY Key Terms 337 Formula Review 338 Solved Problems 339 Review and Discussion Questions 343 Problems 343 Case: Altavox Electronics 352 Super Quiz 352 Selected Bibliography 353 Footnotes 12 SALES AND OPERATIONS PLANNING What Is Sales and Operations Planning? Overview of Sales and Operations Planning Activities The Aggregate Operations Plan Production Planning Environment Relevant Costs Aggregate Planning Techniques A Cut-and-Try Example: The JC Company Aggregate Planning Applied to Services: Tucson Parks and Recreation Department Level Scheduling Yield Management Operating Yield Management Systems Summary Key Terms 374 Solved Problem 375 Review and Discussion Questions 378 Problems Case: Bradford Manufacturing—Planning Plant Production 381 Super Quiz 382 Selected Bibliography 383 Footnotes 13 INVENTORY CONTROL Direct to Store—The UPS Vision The UPS Direct Approach Definition of Inventory Purposes of Inventory Inventory Costs Independent versus Dependent Demand Inventory Systems A Single-Period Inventory Model Multiperiod Inventory Systems Fixed–Order Quantity Models Establishing Safety Stock Levels Fixed–Order Quantity Model with Safety Stock Fixed–Time Period Models Fixed–Time Period Model with Safety Stock Inventory Control and Supply Chain Management Price-Break Models ABC Inventory Planning ABC Classification Inventory Accuracy and Cycle Counting Summary Key Terms 415 Formula Review 415 Solved Problems 417 Review and Discussion Questions 418 Problems 419 Case: Hewlett-Packard—Supplying the DeskJet Printer in Europe 425 Super Quiz Selected Bibliography 429 Footnotes 14 MATERIAL REQUIREMENTS PLANNING From Push to Pull Master Production Scheduling Time Fences Where MRP Can Be Used Material Requirements Planning System Structure Demand for Products Bill of Materials Inventory Records MRP Computer Program An Example Using MRP Forecasting Demand Developing a Master Production Schedule Bill of Materials (Product Structure) Inventory Records Performing the MRP Calculations Lot Sizing in MRP Systems Lot-for-Lot Economic Order Quantity Least Total Cost Least Unit Cost Choosing the Best Lot Size Summary Key Terms 451 Solved Problems Review and Discussion Questions Problems 453 Case: Brunswick Motors, Inc.—An Introductory Case for MRP Super Quiz 458 Selected Bibliography APPENDIX A Linear Programming Using the Excel Solver APPENDIX B Learning Curves APPENDIX C Answers to Selected Problems APPENDIX D Present Value Table APPENDIX E Negative Exponential Distribution: Values of e–x1 APPENDIX F Areas of the Cumulative Standard Normal Distribution PHOTO CREDITS NAME INDEX SUBJECT INDEX