Modern Guide to GP Consulting

Foreword by Professor Abdol Tavabie. Foreword by Sir Edward Clay. About the authors. Acknowledgements. Note to the reader. Introduction. Chapter 1: Status. What is status? Story 1 - Showing an interest. Story 2 - We`re all in this together. Physical status. Story 3 - Making judgments on what we see. Vocal status. Story 4 - It`s not what you say, it`s the way that you say it. Emotional status. Story 5 - Empathy and understanding. Key points. Communication exercise. Chapter 2: Story. What is story? Story 1 - Making the connection. Story 2 - The golden first minute. Story 3 - I am listening. Story 4 - What are you really worried about? Story 5 - Cultural differences. Story 6 - A story shared. Story 7 - Doctor Who? Key Points. Communication exercise. Chapter 3: Summarising. What is summarising? Story 1 - `Did the doc hear all that I said?` Story 2 - `I want antibiotics! The last doctor missed my tonsillitis!` Story 3 - A sudden realisation. Story 4 - So many problems! Story 5 - The hidden agenda. Story 6 - `It`s what makes being a doctor so much fun!` Key points. Communication exercise. Chapter 4: Sharing. What is sharing? Story 1 - Managing a problem, rather than a diagnosis. Story 2 - A simple case of high cholesterol? Story 3 - `I don`t know what it is`. Story 4 - A specialist`s viewpoint. A difference of opinions - a doctor`s perspective. Story 5 - `I want more time off work`. A difference of opinions - a patient`s perspective. Story 6 - `Those pills are causing my rash`. Key points. Communication exercise. Chapter 5: Securing. What is securing? Story 1 - Telephone consulting. Story 2 - Home visits. Story 3 - The use of `time`. Story 4 - `I can`t get through to my GP!` Story 5 - How much do I need to record? Story 6 - The challenges of working part-time. Key points. Communication exercise. Chapter 6: Sanity. What is sanity? Dialogue 1 - What puts you under pressure? Dialogue 2 - Perspective and confidence. Dialogue 3 - Looking after ourselves and preventing `burnout