MIS 9 - Management Information Systems

Title Page
Copyright Page
Brief Contents
Contents
PART 1
	Chapter 1: Information Systems: An Overview
		1-1 Computers Andinformation Systemsin Daily Life
			Smartphones Everywhere and for Everything
			A New Era of Marketing: YouTube
			Social Networking and the Vulnerability of Personal Information
		1-2 Computer Literacyand Informationliteracy
		1-3 The Beginning:Transaction-Processing systems
			Information Technologies at Domino’s Pizza
		1-4 Management Information Systems
		1-5 Major Components of an Information System
			1-5a Data
			1-5b Database
			1-5c Process
			1-5d Information
			1-5e Examples of Information Systems
		1-6 Using Informationsystems And Information Technologies
			1-6a The Importance of Information Systems
			Information Technologies at The Home Depot
			Human Resource Information Systems in Action
			Information Technologies at UPS
			1-6b Using Information Technologies for a Competitive Advantage
			Information Technologies at Walmart
			1-6c Porter’s Five Forces Model: Understanding the Business Environment
			Information Technologies at Netflix
			Digital Innovation in Retail Industry Using Information Technologies
		1-7 The It Job Market
			1-7a CTO/CIO
			1-7b Manager of Information Systems Services
			1-7c Systems Analyst
			1-7d Network Administrator
			1-7e Database Administrator
			1-7f Computer Programmer
			1-7g Webmaster
		1-8 Outlook For The Future
		Reviews and Discussions
		Projects
		Are You Ready to Move On?
		CASE STUDY 1-1 Using Information Technologies at Federal Express
		CASE STUDY 1-2 Mobile Technology: A Key Player for Future Shopping
	Chapter 2: Computers: TheMachines Behind Computing
		2-1 Defining A Computer
			2-1a Components of a Computer System
		2-2 The History Of Computer Hardware And Software
			IBM Watson: A Supercomputer with Artificial Intelligence Capabilities
		2-3 The Power Of Computers
			2-3b Accuracy
			2-3c Storage and Retrieval
		2-4 Computer Operations
			A Supercomputer in Your Pocket
			2-5 Input, Output, Andmemory Devices
				2-5a Input Devices
				Touchless Computing: The New Paradigm in User System Interface
				2-5b Output Devices
				A Popular Application of CloudStorage: Keeping Photos Online
			2-6 Classes Of Computers
				Popular iPad Business Applications
				2-6a Server Platforms: An Overview
				Ubiquitous Computing
			2-7 What Is Software?
				Office 365: Making Data and Applications Portable
				2-7a Operating System Software
				iOS: The Brain Behind Apple Devices
				2-7b Application Software
			2-8 Computer Languages
			Reviews and Discussions
			Projects
			Are You Ready to Move On?
			CASE STUDY 2-1 Become Your Own Banker
			CASE STUDY 2-2 iPads: New Productivity Tools for Service Workers
	Chapter 3: Database Systems,Data Warehouses, and Data Marts
		3-1 Databases
			3-1a Types of Data in a Database
			BI in Action: Law Enforcement
			3-1b Methods for Accessing Files
		3-2 Logical Database Design
			3-2a The Relational Model
		3-3 Components Of A Dbms
			3-3a Database Engine
			3-3b Data Definition
			3-3c Data Manipulation
			Graph Databases Move Relational Databases One Step Forward
			3-3d Application Generation
			3-3e Data Administration
		3-4 Recent Trends In Database Design And Use
			3-4a Data-Driven Web Sites
			3-4b Distributed Databases
			3-4c Object-Oriented Databases
		3-5 Data Warehouses
			Data Warehouse Applications at Marriott International
			3-5a Input
			3-5b ETL
		3-6 Data Marts
			Data Mining and the Airline Industry
		3-7 Business Analytics
			Mobile Analytics in Action: Airbnb
		3-8 The Big Data Era
			Predictive Analytics in Action
			3-8a Who Benefits from Big Data?
			Big Data in Action
			3-8b Tools and Technologies of Big Data
			3-8c Big Data Privacy Risks
		3-9 Database Marketing
			Database Marketing in Action:Caterpillar Corporation
			Reviews and Discussions
			Projects
			Are You Ready to Move On?
			CASE STUDY 3-1: Data Mining Helps Students Enroll in Courses with Higher Chances of Success
			CASE STUDY 3-2: Data Mining Tools at Pandora Radio
	Chapter 4: Personal, Legal, Ethical,and Organizational Issues of Information Systems
		4-1 Privacy Issues
			Social Networking Sitesand Privacy Issues
			Employee Monitoring: Improving Productivity or Invasion of Privacy
			4-1a E-mail
			4-1b Data Collection on the Web
			E-Mail and Corporate Data Leakage
			Facebook Experiments: Marketing Tools or Unethical Behavior?
		4-2 Ethical Issuesof Information Technologies
			Ten Commandments of Computer Ethics19
			4-2a Censorship
			Internet Censorship: A Global Problem
			4-2b Intellectual Property
			Software Piracy: A Global Problem
			4-2c Social Divisions and the Digital Divide
			Verizon’s Cybersquatting Suit
		4-3 The Impact Of information Technology in The Workplace
			The Digital Divide in Action
			4-3a Information Technology and Health Issues
			Health and Social Issues of Online Gaming
		4-4 Green Computing
		Reviews and Discussions
		Projects
		Are You Ready to Move On?
		CASE STUDY 4-1: Telecommuting with a New Twist
		CASE STUDY 4-2: Privacy and Other Legal Issues at Google
	Chapter 5: Protecting Information Resources
		5-1 Risks Associated with Information Technologies
			5-1a The Costs of Cyber Crime to the U.S. Economy
			5-1b Spyware and Adware
			5-1c Phishing, Pharming, Baiting, Quid ProQuo, SMiShing, and Vishing
			5-1d Keystroke Loggers
			5-1e Sniffing and Spoofing
			5-1f Computer Crime and Fraud
			Challenges of Insiders’ Threats
			Identity Theft at the Internal Revenue Service
			Types of Hackers
		5-2 Computer And Network Security: Basic Safeguards
			Nearly All Organizations Get Hacked
		5-3 Security Threats: An Overview
			5-3a Intentional Threats
			Protecting Against Data Theft and Data Loss
			Social Engineering Costs Ubiquiti Networks More Than $39 Million
		5-4 Security Measures and Enforcement: An Overview
			5-4a Biometric Security Measures
			Biometrics at Phoebe Putney Memorial Hospital
			5-4b Nonbiometric Security Measures
			5-4c Physical Security Measures
			5-4d Access Controls
			Lost and Stolen Laptops
			5-4e Virtual Private Networks
			5-4f Data Encryption
			5-4g E-Commerce Transaction Security Measures
			5-4h Computer Emergency Response Team
		5-5 Guidelines For A Comprehensive Security System
			Sarbanes-Oxley and Information Security
			5-5a Business Continuity Planning
		Reviews and Discussions
		Projects
		Are You Ready To Move On?
		CASE STUDY 5-1: Vulnerabilities of Medical Devices
		CASE STUDY 5-2: Security Breach at Yahoo!
PART 2
	Chapter 6: Data Communication: Delivering Information Anywhere and Anytime
		6-1 Defining Data Communication
			6-1a Why Managers Need to Know About Data Communication
			GoToMeeting: Example of an E-collaboration Tool
			Reviews and Discussions
			Projects
			Are You Ready to Move On?
			CASE STUDY 6-1: Data Communication at Walmart
			CASE STUDY 6-2: Protecting the Security and Privacy of Mobile Devices
		6-2 Basic Components Of A Data Communication System
			6-2a Sender and Receiver Devices
			6-2b Modems
			6-2c Communication Media
		6-3 Processing Configurations
			Google Invests in Communication Media
			6-3a Centralized Processing
			6-3b Decentralized Processing
			6-3c Distributed Processing
			6-3d Open Systems Interconnection Model
		6-4 Types of Networks
			6-4a Local Area Networks
			6-4b Wide Area Networks
			6-4c Metropolitan Area Networks
		6-5 Network Topologies
			6-5a Star Topology
			6-5b Ring Topology
			6-5c Bus Topology
			6-5d Hierarchical Topology
			6-5e Mesh Topology
		6-6 Major Networking Concepts
			6-6a Protocols
			6-6b Transmission Control Protocol/Internet Protocol
			6-6c Routing
			6-6d Routers
			6-6e Client/Server Model
		6-7 Wireless And Mobile Networks
			Mobile Computing and Mobile Apps
			6-7a Wireless Technologies
			6-7b Mobile Networks
		6-8 Wireless Security
			Privacy and Ethical Issues of Wireless Devices
		6-9 Convergence of Voice, Video, And Data
			Telepresence: A New Use of Data Communication and Convergence
		CASE STUDY 6-1: Data Communication at Walmart
		CASE STUDY 6-2: Protecting the Security and Privacy of Mobile Devices
	Chapter 7: The Internet, Intranets, and Extranets
		7-1 The Internet And The world Wide Web
			7-1a The Domain Name System
			Major Events in the Development of the Internet
			7-1b Types of Internet Connections
			What Is HTML?
		7-2 Navigational Tools, Search Engines, And Directories
			7-2a Navigational Tools
			7-2b Search Engines and Directories
		7-3 Internet Services
			7-3a E-Mail
			7-3b Newsgroups and Discussion Groups
			7-3c Instant Messaging
			7-3d Internet Telephony
		7-4 Web Applications
			7-4a Tourism and Travel
			7-4b Publishing
			7-4c Higher Education
			7-4d Real Estate
			7-4e Employment
			7-4f Financial Institutions
			7-4g Software Distribution
			7-4h Healthcare
			Electronic Health Records Pay Off for Kaiser Permanente
			7-4i Politics
			The Internet in 2020
		7-5 Intranets
			7-5a The Internet versus Intranets
			7-5b Applications of an Intranet
		7-6 Extranets
		7-7 New Trends: The Web 2.0 And Web 3.0 Eras
			7-7a Blogs
			7-7b Wikis
			LinkedIn: A Professional Social Networking Site
			7-7c Social Networking Sites
			7-7d Business Application of Social Networks
			7-7e RSS Feeds
			7-7f Podcasting
			Twitter: Real-time Networking with Your Followers
			7-7g The Internet2
		7-8 The Internet Of everything And Beyond
		The Internet of Everything in Action
		Reviews and Discussions
		Projects
		Are You Ready to Move On?
		CASE STUDY 7-1: Scotts Miracle-Gro’s Intranet: The Garden
		CASE STUDY 7-2: Social Networking in Support of Small Businesses
	Chapter 8: E-Commerce
		8-1 Defining E-Commerce
			8-1a The Value Chain and E-Commerce
			Twitter Helps Businesses Find Customers
			Showrooming and Webrooming
			8-1c Advantages and Disadvantages of E-Commerce
			The Home Depot Gets into E-Commerce
			8-1d E-Commerce Business Models
			E-Commerce in 2020
		8-2 Major Categoriesof E-Commerce
			8-2a Business-to-Consumer E-Commerce
			8-2b Business-to-Business E-Commerce
			8-2c Consumer-to-Consumer E-Commerce
			8-2d Consumer-to-Business E-Commerce
			8-2e Government and Nonbusiness E-Commerce
			8-2f Organizational or Intrabusiness E-Commerce
			E-Gov in Action: City of Denver, Colorado
		8-3 B2C E-Commerce Cycle
		8-4 B2B E-Commerce:A Second Look
			8-4a Major Models of B2B E-Commerce
			E-Procurement at Schlumberger
			B2B E-Commerce Growth and Best Practices
		8-5 Mobile And Voice-Based E-Commerce
			Mobile Commerce in Action: The Fast Food Restaurants
		8-6 E-Commerce Supporting Technologies
			8-6a Electronic Payment Systems
			Challenges in Using Mobile Payment Systems
			Mobile Marketing at Starbucks
			8-6c Mobile Marketing
			8-6d Search Engine Optimization
			Challenges in Using Digital Ads
		8-7 E-Commerce And Beyond: Social Commerce
			Social Commerce at Coca-Cola Company
		8-8 Hyper-Social Organizations
			Hyper-Social Organization in Action: Spotify
		8-9 Social Media Information Systems
		CASE STUDY 8-1: Widespread Applications of Mobile Ads
		CASE STUDY 8-2: Bridging the Gap Between E-Commerce and Traditional Commerce
	Chapter 9: Global Information Systems
		9-1 Why Go Global?
			Global Information Systems at Rohm & Haas
			9-1a E-Business: A Driving Force
			9-1b Growth of the Internet
			Making a Company Web Site Global
			9-1c The Rise of Non-English Speakers on the Internet
			9-1d Mobile Computing and Globalization
		9-2 Global Information Systems: An Overview
			9-2a Components of a Global Information System
			The Internet and Globalization in Action
			9-2b Requirements of Global Information Systems
			Video Conferencing Systems Support Globalization
			Globalization in Action: Alibaba
			9-2c Implementation of Global Information Systems
		9-3 Organizational Structures And Globali Nformation Systems
			9-3a Multinational Structure
			9-3b Global Structure
			9-3c International Structure
			9-3d Transnational Structure
			9-3e Global Information Systems Supporting Offshore Outsourcing
			Global Information System at FedEx
		9-4 Obstacles To Using Global Information Systems
			9-4a Lack of Standardization
			9-4b Cultural Differences
			9-4c Diverse Regulatory Practices
			9-4d Poor Telecommunication Infrastructures
			Privacy Law Differences between the United States and the European Union
			9-4e Lack of Skilled Analysts and Programmers
		CASE STUDY 9-1: Global Information Systems at Toyota Motor Company
		CASE STUDY 9-2: Information Technologies Support Global Supply Chain
PART 3
	Chapter 10: Building Successful Information Systems
		10-1 Systems Development Life Cycle: An Overview
		10-2 Phase 1: Planning
			10-2a Formation of the Task Force
			10-2b Feasibility Study
			A Feasible Project Becomes Unfeasible
		10-3 Phase 2: Requirements Gathering And Analysis
		10-4 Phase 3: Design
			10-4a Computer-Aided Systems Engineering
			10-4b Prototyping
		10-5 Phase 4: Implementation
			10-5a IT Project Management
			10-5b Request for Proposal
			Failed Order Management System at Avon
			10-5c Implementation Alternatives
		10-6 Phase 5: Maintenance
		10-7 New Trends In Systems Analysis And Design
			10-7a Service-Oriented Architecture
			10-7b Rapid Application Development
			10-7c Extreme Programming
			Extreme Programming in Action
			Agile Methodology at HomeAway, Inc.
			10-7d Agile Methodology
		CASE STUDY 10-1: Systems Development at SEB Latvia
		CASE STUDY 10-2: Crowdsourcing Pays Off
	Chapter 11: Enterprise Systems
		11-1 Supply Chain Management
			11-1a SCM Technologies
			Supply Chain Management at Coca-Cola Company
			Green SCM in Action: Walmart
			3D Printing in Action: the Medical Field
		11-2 Customer Relationship Management
			11-2a CRM Applications
			CRM at Delta Air Lines
			11-2b Personalization Technology
			Amazon’s Personalization Assists Sellers on Its Marketplace
		11-3 Knowledge Management
			Knowledge Management in Action
		11-4 Enterprise Resource Planning
			ERP Streamlines Operations at Naghi Group
		CASE STUDY 11-1: ERP at Johns Hopkins Institutions
		CASE STUDY 11-2: CRM at Starbucks
	Chapter 12: Management Support Systems
		12-1 Types Of Decisions In An Organization
			12-1a Phases of the Decision-Making Process
		12-2 Decision Support Systems
			12-2a Components of a Decision Support System
			12-2b DSS Capabilities
			12-2c Roles in the DSS Environment
			12-2d Costs and Benefits of Decision Support Systems
		12-3 Executive Information Systems
			12-3a Reasons for Using EISs
			12-3b Avoiding Failure in Designand Use of EISs
			12-3c EIS Packages and Tools
			Executive Information Systems at Hyundai Motor Company
		12-4 Group Support Systems
			Microsoft Office SharePoint Server: A New Type of Groupware
			12-4a Groupware
			Groupware and Health IT
			12-4b Electronic Meeting Systems
			Remote Collaboration with Google Apps for Work
			New Generations of Electronic Meeting Systems
			12-4c Advantages and Disadvantages of GSSs
		12-5 Geographic Information Systems
			12-5a GIS Applications
			GISs for Fighting Disease
		12-6 Guidelines For Designing A Management Support System
		CASE STUDY 12-1: UPS Deploys Routing Optimization with a Big Payoff
		CASE STUDY 12-2: GPS Technology and Analytics Combat Crimes
	Chapter 13: Intelligent Information Systems
		13-1 What Is Artificial Intelligence?
			13-1a AI Technologies Supporting Decision Making
			Computers Understanding Common Sense
			13-1b Robotics
		13-2 Expert Systems
			Medical Robotics in Action
			13-2a Components of an Expert System
			13-2b Uses of Expert Systems
			Expert Systems in Baltimore County Police Department
			13-2c Criteria for Using Expert Systems
			13-2d Criteria for Not Using Expert Systems
			13-2e Advantages of Expert Systems
		13-3 Case-Based Reasoning
		13-4 Intelligent Agents
			13-4a Shopping and Information Agents
			13-4b Personal Agents
			13-4c Data-Mining Agents
			Intelligent Agents in Action
			13-4d Monitoring and Surveillance Agents
		13-5 Fuzzy Logic
			13-5a Uses of Fuzzy Logic
		13-6 Machine Learning
			Fuzzy Logic in Action
			Neural Networks in Microsoft and the Chicago Police Department
		13-7 Genetic Algorithms
		13-8 Natural-Language Processing
		13-9 Integrating Ai Technologies Into Decision Support Systems
			NLP in Action: The Healthcare Industry
		13-10 Contextual Computing: Making Mobile Devices Smarter
			AI Technologies for Decision Making
			Contextual Computing in Action
		CASE STUDY 13-1: AI-Based Software Helps Businesses Better Understand Customers
		CASE STUDY 13-2: NLP: Making a Smartphone Smarter
	Chapter 14: Emerging Trends, Technologies, and Applications
		14-1 Trends In Software And Service Distribution
			14-1a Pull and Push Technologies
			14-1b Application Service Providers
		14-2 Virtual Reality
			14-2a Types of Virtual Environments
			14-2b Components of a Virtual Reality System
			14-2c CAVE
			14-2d Virtual Reality Applications
			Virtual Reality at Lockheed Martin
			14-2e Obstacles in Using VR Systems
			14-2f Virtual Worlds
			14-2g Augmented Reality
		14-3 Radio Frequency Identification: An Overview
			14-3a RFID Applications
			Coca-Cola Company Uses RFID-Based Dispensers for Generating Business Intelligence
		14-4 Quick Response Codes
			QR Codes in Action
		14-5 Biometrics: A Second Look
			Face Recognition Technology in Action
		14-6 Trends In Networking
			14-6b WiMAX
			14-6c Bluetooth
			14-6d Grid Computing
			14-6e Utility (On-Demand) Computing
			14-6f Cloud Computing
			Cloud Computing in Support of Small Businesses
			Edge Computing in Action
		14-7 Nanotechnology
		14-8 Blockchain Technology And Cryptocurrency
		CASE STUDY 14-1: Cloud Computing at Intercontinental Hotels Group (IHG)
		CASE STUDY 14-2: RFID at Macy’s Department Store
Endnotes
Index