Microsoft Voice and Unified Communications

Contents......Page 8
Foreword......Page 14
Preface......Page 16
Acknowledgments......Page 18
About the Author......Page 21
 Telephony Revolution......Page 22
 Telephony Evolution......Page 26
 SIP'ing VoIP......Page 29
 The Presence of SIP......Page 31
 The Battle for Voice Quality......Page 33
 Voice Protocols and Codecs......Page 36
 Securing Voice Communications......Page 37
 The Microsoft Vision of Software-Powered Voice......Page 38
Chapter 2: Consumer Voice Communications with Windows Live......Page 40
 Setting Up a Windows Live Messenger Account......Page 42
 Signing Up for VoIP Service......Page 44
 Adding Contacts......Page 46
 Communicating with a Contact......Page 48
 Collaborating Using Microsoft Messenger for Mac......Page 53
 Windows Live Call Voice Architecture......Page 56
Chapter 3: Small Business Voice Communications with Microsoft Response Point......Page 58
 Microsoft Response Point Hardware......Page 59
  D-Link VoiceCenter......Page 60
  Syspine Digital Operator Phone System......Page 63
  Aastra AastraLink RP......Page 65
  Microsoft Response Point Base Unit Software......Page 69
  Microsoft Response Point Administrator......Page 71
  Microsoft Response Point Assistant......Page 72
 Microsoft Response Point Internet Telephony Service Providers......Page 75
 Innovative Microsoft Response Point Features......Page 77
 Response Point and Small Business Server Integration......Page 81
  Quintum Response Point Gateways......Page 83
 Evangelyze Communications SmartVoIP......Page 84
  Step 1—Purchase a Response Point System......Page 85
  Step 2—Configure Microsoft Response Point Hardware......Page 86
  Step 3—Configure Response Point Software......Page 87
  Step 4—Configuring Phones, Users, and Features......Page 88
  Step 5—Testing Response Point Features......Page 93
 My Personal Response Point Response......Page 103
 Microsoft's Internal Perception of Microsoft Response Point......Page 104
Chapter 4: Enterprise Voice with Microsoft Unified Communications......Page 106
  From RTC to UC......Page 109
  Office Communications Server Editions......Page 110
 Microsoft Office Communicator......Page 129
  Office Communicator (PC Edition)......Page 130
  Office Communicator Attendant Console......Page 134
  Office Communicator Web Access......Page 135
  Group Chat Client......Page 136
  Office Communicator Mobile......Page 137
  Office Communicator Phone Edition......Page 138
  Microsoft Messenger for Mac OS X......Page 139
 Microsoft Offce Live Meeting......Page 142
 Microsoft Exchange Server......Page 143
  Unified Messaging......Page 144
  Microsoft Office Live Meeting and Communicator Integration......Page 147
  Microsoft Exchange Server Push E-mail for Outlook Mobile......Page 149
 Microsoft Unified Communications Devices......Page 150
 Microsoft Entourage 2008 for Mac OS X......Page 152
 Microsoft Exchange E-mail for the Apple iPhone......Page 153
 The Microsoft Unified Communications Vision......Page 155
Chapter 5: Simply Speaking: The Integration of Speech Recognition with Voice and Unified Communications......Page 156
 The Vision of Speech within Microsoft's VoIP Products and Services......Page 157
  Microsoft Office Communications Server Speech Integration......Page 158
  Microsoft Response Point and Speech Recognition......Page 161
 The Future of Speech with Voice-Enabled Applications......Page 164
 Microsoft Office and Voice......Page 166
 Microsoft Office SharePoint Server......Page 173
 Microsoft Office Outlook......Page 174
 Microsoft Unified Communications and Microsoft Office "Better Together" Videos......Page 181
 Microsoft Office Communications Server Customization......Page 182
  Office Communications Server 2007 SDK......Page 183
  Unified Communications Managed API SDK......Page 184
 Microsoft Office Communicator Customization......Page 188
  Office Communicator Automation API......Page 189
  Microsoft Office Communicator Tabs......Page 190
  Unified Communications AJAX SDK......Page 192
 Microsoft Office Live Meeting Customization......Page 195
  Live Meeting Portal API......Page 196
  Exchange Web Services for Unified Communications......Page 197
  Exchange Server Unified Messaging Web Service......Page 199
 Custom Speech Development......Page 200
 Developer Resources......Page 201
 Voice and UC Security Threats......Page 202
 Voice and Unified Communications Security Solutions......Page 204
  Providing a Secure Platform Architecture......Page 205
  Instant Messaging Filtering......Page 216
  Industry-Recognized Voice Security Products......Page 218
Chapter 9: How to Sell Voice and Unified Communications......Page 222
 Know the Lingo......Page 223
 Understand the Voice and UC Competitive Landscape......Page 224
  Microsoft Versus Cisco......Page 227
  Microsoft Versus IBM......Page 230
  Microsoft Versus Nortel, Avaya, Siemens, and NEC......Page 232
  Microsoft Versus the SMB VoIP Competition......Page 234
  Step 1—Become a Microsoft Partner......Page 236
  Step 2—Engage with Microsoft......Page 238
  Step 3—Differentiate Yourself......Page 239
  Introducing the UC 1-2-3 Methodology......Page 241
  UC 1-2-3 Business Plan......Page 242
  Microsoft Response Point 1-2-3......Page 249
 Sales Summary......Page 250
 Virtualizing Microsoft Unified Communications......Page 252
 Virtualizing Microsoft Response Point......Page 256
 The End of Telephony-Based Hardware......Page 259
 The Partner Opportunity for Voice Software Services......Page 262
 Virtual Resources......Page 264
Appendix A: Closing Comments and Resources......Page 266
 Resources......Page 268
 B......Page 270
 C......Page 271
 E......Page 272
 J-K......Page 273
 M......Page 274
 O......Page 276
 Q......Page 277
 S......Page 278
 T......Page 280
 V......Page 281
 W-X-Y-Z......Page 282