Microsoft Exchange Server 2013: Design, Deploy, and Deliver an Enterprise Messaging Solution

Content: Introduction xix    Chapter 1     Business, Functional, and Technical Requirements 1     Building the Foundation for Requirements 1     Establishing Project Roles 2     Getting Started with the Exchange Design 2     Requirements as Part of a Larger Framework 3     Understanding the Types of Requirements 4     Business Requirements 4     Technical Requirements 6     Constraints 7     Assumptions 8     Requirements Elicitation 8     Summary 9     Chapter 2     Exchange Design Fundamentals 11     Introducing Design Documents 11     From Requirements to Design 11     No Single Way to Implement Exchange 12     How Much Detail Is Enough? 12     Section Guide 12     Section Index 13     Executive Summary 13     Business Requirements 14     Summary of Vision and Scope 14     Functional Specification 14     Architecture Summary 14     Compliance 15     External Publishing 15     Migration or Legacy Integration Requirements 15     Interoperation with Third-Party Applications 16     High-Availability Strategy and Requirements 16     Transport Design 17     Client Access Design 18     Mailbox Design 18     VM Requirements 19     Bandwidth Requirements 20     Exchange Solution Sizing 20     Moving Forward 24     A Living Document 24     How Do You Know When to Finish Designing? 24     Overengineering 25     Keep It Simple 25     Future Proofing 25     The Microsoft Way 25     Chapter 3     Exchange Architectural Concepts 27     The Evolution of Exchange 2013 27     Exchange 2000/2003 28     Exchange 2007 30     Exchange 2010 34     Exchange 2013 39     Discontinued Features 42     Exchange 2013 Editions 42     Transport 42     Management 44     Role Separation 45     High Availability 54     Exchange Online Integration 57     Summary 57     Chapter 4     Defining a Highly Available Messaging Solution 59     Defining Availability 59     Defining Availability Components 60     Defining the Cost of Downtime 62     Planning for Failure 63     Defi ning Terms for Availability 65     Service-Level Agreements 65     RPO and RTO 65     Defi ning High Availability and Disaster Recovery 66     Achieving High Availability 67     Building an Available Messaging System 69     Transport 69     Namespace Planning 69     Exchange Hybrid Deployment 72     Database Availability Group Planning 73     Summary 78     Chapter 5     Designing a Successful Exchange Storage Solution 79     A Brief History of Exchange Storage 79     Exchange 40   55 79     Exchange 2000   2003 80     Exchange 2007 80     Exchange 2010 81     Storage Changes in Exchange 2013 82     Issue 1: Storage Capacity Increasing 82     Issue 2: Mechanical Disk IOPS Performance Not Increasing 83     Issue 3: JBOD Solutions Require Operational Maturity 85     Issue 4: Mailbox Capacity Requirements Increasing 86     Issue 5: Everything Needs to Be Cheaper 86     Storage Improvements in Exchange Server 2013 87     Automatic Database Reseed 88     Multiple Databases for Each JBOD Disk Spindle 88     Designing a Successful Exchange Storage Solution 90     Requirements Gathering 90     Making Sense of the Exchange Mailbox Server Role Requirements Calculator 93     Selecting the Right Storage Hardware 95     Storage Validation Using Jetstress 96     Summary 98     Chapter 6     Management 101     Trends in Management of Platforms 101     Role-Based Access Control 102     RBAC Overview 103     Understanding the Components of the RBAC Permissions Model 104     Planning Your Management Strategy 105     Understanding Built-in Management Roles, Role Groups, and Role Association 107     Role Assignments 111     Under the Hood 112     Creating New Roles 113     Creating New Management Scopes 114     Creating and Managing Role Groups 115     Creating New Role Assignments 115     Understanding Role Assignment Policies 117     Applying Business Logic Using Unscoped Top-Level Roles 119     Reporting Effective Permissions and Cmdlet Usage 121     Understanding Split Permissions 123     Using EAC to Manage RBAC 125     Administration 127     The Exchange Management Tools 131     What   s New in EAC? 132     Securing Access to EAC 134     Hybrid Deployments and EAC 135     PowerShell and Exchange Management Shell 135     Summary 136     Chapter 7     Exchange 2013 Hybrid Coexistence with Office 365 137     What Is Exchange Hybrid? 137     High-Level Infrastructure Overview 137     Why Consider Exchange Hybrid? 140     Benefits of Exchange Online 140     Trade-offs of Exchange Online 141     Design Considerations 143     Solution Requirements 143     Solution Design 144     Proof of Concept 145     Deployment Planning and Preparation 145     Common Deployment Hurdles 150     Summary 156     Chapter 8     Designing a Secure Exchange Solution 159     Why and What to Secure? 159     What Does Security Mean? 159     How Real Is the Threat Today? 160     What Is Necessary to Secure? 161     Handling Security Conversations 162     The Challenges 162     Trustworthy Computing 164     Designing a Secure Exchange Solution 170     Protecting against Malware and Spam 170     Protecting against Unauthorized Network Access 177     Protecting against Unauthorized Data Access 183     Security of Data in Transit 184     Security of Data at Rest 186     Security of Data in Long-Term Storage 193     Auditing and Reporting 193     Summary 197     Chapter 9     Compliance 199     Overview of Messaging Compliance 199     Regulations 200     Designing Your Policies 203     Discussions with the Legal Department 203     Typical Requirements 203     Compliance Policy 205     Compliance Solutions 206     Exchange Functionality 206     Exchange 2013 Compliance Scenarios 209     Communication 229     Summary 229     Chapter 10     Collaborating with Exchange 231     What Is Collaboration? 231     Basic Collaboration with Email 232     The Client Experience 232     Helping Users Learn to Collaborate 233     The Address Book: a Place to Find and Get to Know People 234     Shared Mailboxes 235     Creating and Managing Shared Mailboxes 236     Automatic Mailbox Mapping 237     Accessing Shared Mailboxes from Mobile Devices 237     Resource Mailboxes 238     Implementing Resource Mailboxes 238     Public Folders 240     Structure of Modern Public Folders 241     Distribution Groups 242     Site Mailboxes 245     Implementing Site Mailboxes 247     SharePoint 2013 Prerequisites 247     Configuring the SharePoint Server 248     Preparing the Exchange 2013 Server 255     Creating and Configuring a Connection from SharePoint to Exchange 256     Configuring the Connection from Exchange to SharePoint 259     Summary 259     Chapter 11     Extending Exchange 261     Accessing Exchange Programmatically 261     Where Do I Start? 262     Taking EWS for a Test Drive without Writing Any Code 263     How Do You Connect Your Code to Exchange? 263     Where Do You Run Your Code? 263     Considerations for the Cloud 263     Choosing the Right API for Exchange Development in Exchange 2013 264     Other Exchange APIs 268     Exchange Web Services in Exchange 2013 268     EWS Managed API 269     Web Services Description Language Proxy Objects 269     Raw SOAP 269     Connection and Authentication 270     Accessing Mailbox Data 274     Searching for Items 278     In-Place eDiscovery in Exchange 2013 279     Creating Items Using Exchange Web Services 283     Other EWS features 286     Migrating a CDO 12 VBS Script to a PowerShell EWS Managed API Script 290     Connecting to the Target Exchange Mailbox 290     Establishing a Connection to the Mailbox   s Contacts Folder 290     Filtering the Contents of the Contacts Folder for Those That Contain a Photo 291     Downloading the Contact Photo Attachment 291     Mail Apps for Outlook and the Outlook Web App 292     How Mail Apps Work 293     JavaScript API for Office 294     Permission Levels in Mail Apps 294     Using Exchange Web Services within Mail Apps 295     Getting Started with a Mail App 296     Installing a Mail App 296     Best Practices When Writing EWS Code 296     Exchange, the Microsoft Stack, and Other Third-Party Products 297     Summary 297     Chapter 12     Exchange Clients 299     Types of Exchange Client 299     Messaging Application Programming Interface (MAPI/RPC) 300     Exchange Web Services 300     POP/IMAP 301     Web Browsers 302     Exchange ActiveSync 303     Collaboration Data Objects 304     Why Does Client Choice Matter? 305     User Experience 305     Supportability 306     Regulatory Compliance 309     Organization Security Compliance 309     Performing a Client Inventory 310     Messaging API (MAPI/RPC) 310     Web Clients (EWS, EAS, and OWA) 311     POP3 and IMAP4 312     Scripting 313     Design Considerations 313     Supportability 313     Security 314     Client Performance 315     Network Usage 317     Exchange 2013 User Throttling 318     Summary 319     Chapter 13     Planning Your Deployment 321     Exchange 2013 Information Resources 321     Required Documentation 321     Preparing Active Directory 322     Extending the Schema 322     Creating or Updating the Exchange Organization 323     Preparing or Updating Active Directory Domains 323     Designing a Rollout Process 323     Installing into an Existing Organization 324     SMTP Considerations for Existing Organizations 325     Certifi cate Considerations 325     Choosing a Load Balancer 326     Making the Choice 326     Deploying Operating System-Based Antivirus Programs 327     Firewalls and Exchange 327     Publishing Exchange to the Internet 328     Preparing Clients 328     Preproduction Load Testing 329     User Acceptance Testing 329     Summary 330     Chapter 14     Migrating to Exchange 2013 331     Inter-Org Migrations 331     Outlook Client Reconfiguration 331     Availability Data Sharing 332     Global Address List Synchronization 332     Public Folder Data Synchronization 333     Mail Flow 333     Mailbox Permissions 334     Mobile Device Reconfiguration 334     External URL Publishing 335     Exchange Application Integration 335     Offline Address Book 336     Distribution Groups 336     Intra-Org Migrations 336     Outlook Client Reconfi guration 337     Availability Data Sharing 337     Global Address List Synchronization 337     Public Folder Data Synchronization 337     Mail Flow and Mailbox Permissions 337     Mobile Device Reconfiguration 338     External URL Publishing 338     Exchange Application Integration 338     Offline Address Book 338     Distribution Groups 338     Moving Mailboxes 338     Mailbox Replication Service 339     Preparing for Inter-Org Mailbox Moves 340     Storage Capacity 342     Content Indexing 343     Modern Public Folder Data Migration 343     Intra-Org Migration to Exchange Server 2013 345     Foreign Systems 346     Lotus Notes 346     Novell GroupWise 347     Other IMAP 347     Legacy Exchange Migrations 348     Version-to-Version Upgrade 348     Double-Hop Inter-Org Migration 349     Migrating to Office 365 349     Migrating to Exchange Server 2010 349     Common Migration Problems 349     Failure to Get Business Support 350     Insufficient Planning 350     Incorrect End-User Expectations 351     Seamless vs Velocity 351     Application Integration 352     Compliance 353     Migration Improvements in Exchange 2013 353     Batch Moves 353     Migration Endpoints 353     Summary 354     Chapter 15     Operating and Monitoring Exchange Server 2013 355     Monitoring 356     Alerting 357     Reporting 358     Types of System Availability 358     Trending 358     Inventory 365     Monitoring Enhancements in Exchange 2013 367     Managed Availability 367     Workload Management 369     Summary 371     Index 373