MGMT4

Cover......Page 1
Title Page\n......Page 3
Copyright......Page 4
Brief Contents......Page 5
Contents......Page 6
Ch 1: Management......Page 12
What Is Management?......Page 13
What Do Managers Do?......Page 16
What Does It Take to Be a Manager?......Page 22
Why Management Matters......Page 27
Ch 2: History of Management......Page 30
In the Beginning......Page 31
The Evolution of Management......Page 33
Ch 3: Organizational Environments and Cultures......Page 50
External Environments......Page 51
Internal Environments......Page 64
Ch 4: Ethics and Social Responsibility......Page 70
What Is Ethical and Unethical Workplace Behavior?......Page 71
How Do You Make Ethical Decisions?......Page 75
What Is Social Responsibility?......Page 82
Ch 5: Planning and Decision Making......Page 90
Planning......Page 91
What Is Rational Decision Making?......Page 99
Ch 6: Organizational Strategy......Page 108
Basics of Organizational Strategy......Page 109
Corporate-, Industry-, and Firm-Level Strategies......Page 117
Ch 7: Innovation and Change......Page 128
Organizational Innovation......Page 129
Organizational Change......Page 138
Ch 8: Global Management......Page 146
What Is Global Business?......Page 147
How to Go Global?......Page 154
Where to Go Global?......Page 158
Ch 9: Designing Adaptive Organizations......Page 168
Structure and Process......Page 169
Designing Organizational Structures......Page 170
Designing Organizational Processes......Page 182
Ch 10: Managing Teams......Page 188
Why Use Work Teams?......Page 189
Managing Work Teams......Page 195
Ch 11: Managing Human Resource Systems......Page 206
The Legal Context......Page 207
Finding Qualified Workers......Page 211
Developing Qualified Workers......Page 220
Keeping Qualified Workers......Page 225
Ch 12: Managing Individuals and a Diverse Work Force......Page 232
Diversity and Why It Matters......Page 233
Diversity and Individual Differences......Page 236
How Can Diversity Be Managed?......Page 244
Ch 13: Motivation......Page 250
What Is Motivation?......Page 251
How Perceptions and Expectations Affect Motivation......Page 256
How Rewards and Goals Affect Motivation......Page 263
Ch 14: Leadership......Page 270
What Is Leadership?......Page 271
Situational Approaches to Leadership......Page 276
Strategic Leadership......Page 287
Ch 15: Managing Communication......Page 292
What Is Communication?......Page 293
How to Improve Communication......Page 303
Ch 16: Control......Page 312
Basics of Control......Page 313
How and What to Control......Page 317
Ch 17: Managing Information......Page 330
Why Information Matters......Page 331
Getting and Sharing Information......Page 337
Ch 18: Managing Service and Manufacturing Operations......Page 350
Managing for Productivity and Quality......Page 351
Managing Operations......Page 358
Endnotes......Page 367
Index......Page 391
Review 1: Chapter 1: Management......Page 403
Review 2: Chapter 2: History of Management......Page 407
Review 3: Chapter 3: Organizational Environments and Cultures......Page 409
Review 4: Chapter 4: Ethics and Social Responsibility......Page 411
Review 5: Chapter 5: Planning and Decision Making......Page 413
Review 6: Chapter 6: Organizational Strategy......Page 415
Review 7: Chapter 7: Innovation and Change......Page 417
Review 8: Chapter 8: Global Management......Page 419
Review 9: Chapter 9: Designing Adaptive Organizations......Page 421
Review 10: Chapter 10: Managing Teams......Page 423
Review 11: Chapter 11: Managing Human Resource Systems......Page 425
Review 12: Chapter 12: Managing Individuals and a Diverse Work Force......Page 427
Review 13: Chapter 13: Motivation......Page 429
Review 14: Chapter 14: Leadership......Page 431
Review 15: Chapter 15: Managing Communication......Page 433
Review 16: Chapter 16: Control......Page 435
Review 17: Chapter 17: Managing Information......Page 439
Review 18: Chapter 18: Managing Service and Manufacturing Operations......Page 441