Measuring the software process: statistical process control for software process improvement

Cover......Page 1
Contents......Page 6
Figures......Page 10
Preface......Page 18
Acknowledgments......Page 22
CHAPTER 1 Managing and Measuring Process Behavior......Page 24
 1.1 What Is a Software Process?......Page 26
 1.2 What Is Software Process Management?......Page 27
 1.3 The Role of Software Process Management......Page 28
 1.4 Issues on the Road to Process Improvement......Page 31
 1.5 The Need for Software Process Measurement......Page 33
 1.6 Measuring Process Behavior......Page 34
 1.7 A Framework for Process Behavior Measurement......Page 37
 1.8 Summary......Page 38
 2.1 Identifying Process Issues......Page 40
 2.2 Selecting and Defining Measures......Page 46
 2.3 Integrating Measures with the Software Process......Page 58
 2.4 Summary......Page 63
 3.1 Principal Tasks......Page 66
 3.2 The Specifics of Collecting Software Process Data......Page 68
 3.3 Reviewing and Assessing Collected Data......Page 72
 3.4 Retaining Data......Page 75
 3.5 Tools for Understanding Your Data......Page 77
 3.6 Summary......Page 87
CHAPTER 4 Analyzing Process Behavior......Page 88
 4.1 Separating Signals from Noise......Page 89
 4.2 Evaluating Process Stability......Page 93
 4.3 Control Chart Basics......Page 99
 4.4 Summary......Page 107
 5.1 Control Charts for Variables or Discrete Data......Page 108
 5.2 Control Charts for Attributes Data......Page 132
 5.3 Summary......Page 146
 6.1 How Much Data Is Enough?......Page 148
 6.2 Anomalous Process Behavior Patterns......Page 154
 6.3 Rational Sampling and Homogeneity of Subgroups......Page 159
 6.4 Rational Subgrouping......Page 160
 6.5 The Problem of Insufficient Granularity in Recorded Values......Page 169
 6.6 Aggregation and Decomposition of Process Performance Data......Page 172
 6.7 Summary......Page 175
CHAPTER 7 Three Paths to Process Improvement......Page 178
 7.1 Finding and Correcting Assignable Causes......Page 180
 7.2 Process Capability......Page 199
 7.3 Process Capability Analysis......Page 202
 7.4 Improving the Process......Page 209
 7.5 Improvement and Investment......Page 221
 7.6 Summary......Page 224
 8.1 Ten Steps for Getting Started......Page 228
 8.2 Frequently Asked Questions Regarding SPC......Page 230
 8.3 Final Remarks......Page 237
APPENDIX A: Control Chart Tables and Formulas......Page 238
 B.1 Enumerative Versus Analytic Studies......Page 244
 B.2 Three-Sigma Control Limits......Page 250
 B.3 Central Limit Theorem and Role of the Normal Distribution......Page 253
 Appendix C.1......Page 256
 Appendix C.2......Page 257
References......Page 260
 B......Page 266
 C......Page 267
 G......Page 268
 N......Page 269
 Q......Page 270
 T......Page 271
 Z......Page 272