Mclaughlin and Kaluzny's Continuous Quality Improvement in Health Care

Cover
Continuous Quality Improvement in Health Care
Copyright Page
Dedication
Contents
Acknowledgments
Contributors
Preface
Foreword
Chapter 1 The Global Evolution of Continuous Quality Improvement: From Japanese Manufacturing to Global Health Services
	Definitions
	Rationale and Distinguishing Characteristics
	Elements of CQI
	Evolution of the Quality Movement
	The Big Bang—The Quality Chasm
	From Industrialization to Personalization
	The Scientific Method of CQI
	Conclusions
	References
Chapter 2 Factors Influencing the Application and Diffusion of CQI in Health Care
	The Current State of CQI in Health Care
	CQI and the Science of Innovation
	The Business Case for CQI
	Factors Associated with Successful CQI Applications
	Culture of Excellence
	Kotter’s Change Model
	Conclusions
	References
Chapter 3 Integrating Implementation Science Approaches into Continuous Quality Improvement
	Implementation Science Defined
	Integrating Implementation into QI: The Model for Improvement and Implementation
	Implementing Well: Using Frameworks for Implementation
	Conclusions
	References
	Appendix 3.1: Definitions of CFIR Constructs
	Appendix 3.2: Implementation Strategies and Definitions
	Appendix 3.3: Categories and Strategies
	Appendix 3.4: List of Behavioral Change Techniques
Chapter 4 Understanding Variation, Tools, and Data Sources for CQI in Health Care
	Health Care Systems and Processes
	Gaining Knowledge Through Measurement
	Quality Improvement Tools
	Sources of Data for CQI
	Conclusions
	References
Chapter 5 Lean and Six Sigma Management: Building a Foundation for Optimal Patient Care Using Patient Flow Physics
	Lean and Six Sigma Management Defined
	Lean Management System (LMS)
	Conclusions
	References
Chapter 6 Understanding and Improving Team Effectiveness in Quality Improvement
	Teams in Health Care
	High-Performance Teams and Quality Improvement
	Understanding and Improving the Performance of Quality Improvement Teams
	Resources and Support
	Team Processes
	Conclusions
	References
Chapter 7 The Role of the Patient in Continuous Quality Improvement
	Patient Involvement in Health Care Improvement: A Brief Overview
	Rationale for Patient Involvement in CQI
	Methods for Involving Patients in CQI
	Factors Affecting Patient Involvement
	Measuring Patient Involvement in CQI
	The M-APR Model of Patient Involvement
	Conclusions
	References
Chapter 8 A Social Marketing Approach to Increase Adoption of Continuous Quality Improvement Initiatives
	Hallmarks of Social Marketing
	Social Marketing Applications to CQI in Health Care
	A Scenario for How to Apply Social Marketing to a Health Care CQI Initiative
	Conclusions
	References
Chapter 9 Assessing Risk and Preventing Harm in the Clinical Microsystem
	Risk Management—Background and Definitions
	Models of Risk Management
	Engineering a Culture of Safety
	Applying Risk Management Concepts to Improving Quality and Safety Within the Clinical Microsystem
	Role of Risk Management and Patient Disclosure
	Conclusions
	References
Chapter 10 Classification and the Reduction of Medical Errors
	Why Classify Safety Events?
	Skill-, Rule-, and Knowledge-Based Classification
	Conclusions
	References
Chapter 11 Continuous Quality Improvement in U.S. Public Health Organizations: Widespread Adoption and Institutionalization
	Clarifying Key Terms
	History of Actions to Promote CQI in Public Health
	Factors Affecting the Ongoing Adoption and Institutionalization of CQI in Public Health
	Conclusions
	References
Chapter 12 Health Service Accreditation: A Strategy to Promote and Improve Safety and Quality
	An Overview of Accreditation
	Accreditation: A Common Strategy to Improve Health Organizations and Care
	Accreditation: A Process Promoting Continuous Quality Improvement
	Accreditation Agencies, Standards, and Surveyor Reliability
	Public Health Accreditation in the United States
	Conclusions
	References
Chapter 13 Quality Improvement in Low- and Middle-Income Countries
	Variation in Health Outcomes
	New Challenges and Opportunities for QI
	QI Frameworks and Methods
	Conclusions
	References
Chapter 14 Future Trends and Challenges for Continuous Quality Improvement in Health Care
	Setting the Stage for CQI
	Conceptual Frameworks for Improving Care
	Road Map for the Future
	Conclusions
	References
Index