Mastering Microsoft Teams: End User Guide to Practical Usage, Collaboration, and Governance

Table of Contents
About the Authors
About the Technical Reviewer
Introduction
Chapter 1: Introduction to Microsoft Teams
	How to Use and Access Teams
	Background: The Journey from Skype
	What Is Included When Creating a Team
	SharePoint and Teams
		Using the SharePoint Site Collection Outside of Teams
	Groups and Teams
	OneDrive for Business and Teams
	Summary
Chapter 2: Working in Teams
	Teams
		Creating a Team
		Managing a Team
		Editing a Team
		Adding Team Members
		Deleting a Team
	Channels
		Adding a Channel
		Adding a Private Channel
		Editing a Channel
		Deleting a Channel
		Restoring a Channel
		Channel Email
		Channel Link
		Favoriting a Channel
		Following a Channel
		Managing Channels
		Pinning a Channel
	Tabs
		Posts Tab
		Files Tab
		Uploading Files
		Deleting Files
		Downloading Files
		Wiki Tab
		Adding a Tab
		Deleting a Tab
	Connectors
	Search
		Using the Search Filter
		Search for Messages Within Teams
		Search for Teams and Channels
		How to Use Search Modifiers
	Quick Commands and the Command Bar
		@commands
		/commands
			/activity
			/dnd, /busy, /away, /available
			/who
	Tips
		Keyboard Shortcuts
		Ctrl+K (Adding a Link)
	Summary
Chapter 3: Communicating in Teams
	Notifications in Microsoft Teams
	General Notification Settings
	Channel, Conversations, and Chat Notifications
	Notifications on Teams Mobile App
	Channel Conversations
		Mentioning a Team Member, Channel, or Team
		Liking a Message
		Saving a Conversation Message
		Message Formatting Options
		Additional Conversation Options
		Using Emojis
		GIFs
		Stickers
	Chat
		When to Use Chat or Channel Conversation
		To Send a Chat Message
		Manage Chats
		Chat Contacts
		Searching for a Message
	Voice Calls
	Phone Calls
	Call Settings
	Video Calls
		Answering Incoming Call
	Audio Quality Matters
	Choosing the Right Form of Communication
	Summary
Chapter 4: Meetings in Teams
	Private Meetings
		Formal vs. Informal Meetings
		Scheduling Private Meetings
		Using the Scheduling Assistant
		Meeting Options
		Inviting Unauthenticated Guests to Meetings
		Joining Private Meetings
		The Pre-join Meeting Screen
	Channel Meetings
		Scheduling Channel Meetings
	Meet Now Meetings
	Breakout Rooms
	Joining a Meeting by Audio Conference
	Meeting Controls for Participants
		Muting the Mic
		Disabling Video
		Screen Sharing
		Giving Control of the Screen
		Meeting Reactions
		Raise Hand
		Polls
		More Actions
		Hanging Up a Meeting
	Meeting Controls for Organizers
		Record a Meeting
		Admitting Participants from the Lobby
		Muting Participants
		Pin and Spotlight
		The Presenter and Attendee Roles
		Removing Participants
		Meeting Chat
		Meeting Attendance Report
	End a Meeting
	Teams Live Events
		Create a Teams Live Event
	Teams in the Conference Room
	Audio Quality Matters
	Summary
Chapter 5: User Adoption in Teams
	When to Use What for Collaboration
	User Adoption Tips
	Change Management
		Define Your Vision
		Management Buy-in
		Communicate the Benefits
		Identify the Right Team Owners
			Ways Team Owners Can Engage Team Members
		Teamwork Champions
		Stop Duplication
		Check in with Users
		Let the Users Have Fun
	Business Pilots
	Training
		Microsoft 365 Learning Pathways
	Microsoft 365 Adoption Resources
	Swag
	Ongoing Monitoring and Improvement
	Real-World Use Cases
		Use Case 1: Coordinating a New Initiative
		Use Case 2: Departmental Collaboration
		Use Case 3: Managing IT Projects
	Summary
Chapter 6: Governance
	Creating Your Own Plan
	Organizational Structure for Teams and Channels
	Process for Creating and Managing Teams
		Restricting Who Can Create Teams
		Process for Creating Teams
		Teams Creation Options
			No Team Creation Process
				Pros
				Cons
			Team Request Reviewed by Admin or Help Desk
				Pros
				Cons
			Placing Teams Requestors in a Security Group
				Pros
				Cons
			SharePoint Request List That Triggers a Flow
				Pros
				Cons
			SharePoint Request List with PowerShell or Code
				Pros
				Cons
		Determining If a New Team Should Be Created
		Process for Creating and Managing Channels
			Types of Channels
				Public Channels
					How Public Channels Can Be Used
				Private Channels
					Who Should Be Able to Create Private Channels?
	Roles and Responsibilities
		Decision Maker
		Office 365 Administrator
		Team Owner
		Team Member
	Feature Review
		Organizational Settings
			Email Integration
			External Apps and Cloud Storage
			Cloud Storage
			Messaging
			Calls and Meetings
			External Users
		Team-Level Settings
			Member Permissions
			Guest Permissions
			Email Integration
			Team and Channel Mentions
			Using Tags in Teams
			Team Templates
			Memes, GIFs, and Stickers Settings
	Summary
Chapter 7: Automating Business Processes in Teams
	What Are Bots?
		What Bots Can Do
			Scheduling
			Task Management
			Polling
			How to Add Bots
	Using Power Automate with Teams
		Teams Actions in Power Automate
			Create a Channel
			List Channels
			List Teams
			Post Message
		Templates
		Power Automate App in Teams
	Using Power Apps with Teams
		Pin Power Apps to the Left Menu in Teams
	Summary
Chapter 8: Known Challenges and the Future
	Challenges with Working in Teams
		Editing Office Documents
		Importing and Exporting Channels, Data, and Files
		Having Channel-Only Members
		Public Channels
		Converting Private Channels to Public Channels
		Read-Only Permissions
		Duplicate Team Names
		Deleting a Team Without Deleting the Group
		Teams Can Have Performance Issues
	Challenges with Communicating in Teams
		Channel Email Addresses
	Issues with Governing Teams
		Team Deletion
	Planned Road Map
	User Feedback
	Summary
Chapter 9: Teams for Education
	Getting Started
	Available Team Templates
		Class Template
			Selecting a Class Avatar
			Working with Class Materials
			Setting Up a Class Notebook
			Working with Assignments
				Creating an Assignment
				Grading an Assignment
				Hiding the Student’s Names from Assignments
			Working with Quizzes
				Create a Quiz
				Assigning a Quiz
			Grades
		Professional Learning Community
			Working with the PLC Notebook
		Staff Template
			Roles and Permissions
			Staff Notebook
		Other Template
	Using Whiteboard During Meetings
	Use Insights to Track Student Engagement
	Gauge How Students Are Feeling with Reflect
	Community and Training for Educators
Index