Managing soft skills for personality development

Cover
Contents
1. Soft Skill Development: An Introductory Overview
	B. N. Ghosh Need for Soft Skill Development
	What is Soft Skill Development?
	Comparison of Hard Skills and Soft Skills
	The Process of Soft Skill Development
	Importance of Soft Skill Development
	How to Develop and Improve Soft Skills
	Can Soft Skills Be Measured?
	Summary
	Key Terms
	Test Your Knowledge
	Further Readings
2. Self-Discovery and Goal Setting
	E. K. Vinod Nambiar Self-Discovery—What Comprises it
	What is the Difference Between Wishes, Dreams and Goals?
	Why Set Goals?
	How to use Positive Affi rmations in Goal Setting
	Key Terms
	Test Your Knowledge
	Further Readings
3. Belief, Values, Attitude and Virtue
	B. N. Ghosh Beliefs
	Values
	Attitudes
	Virtue?
	Summary
	Key Terms
	Test Your Knowledge
	Further Readings
4. Positive Thinking and Attitude
	B. N. Ghosh and Sule Aker Positive Thinking
	How to Develop Positive Attitude and Thinking
	How to Drive Out Negative Thinking and Attitude
	Summary
	Key Terms
	Test Your Knowledge
	Further Readings
5. Motivation
	M. Hossein Motaghi Pisheh Meaning of Motivation
	Needs and Motivation
	Work-Motivation Approaches
	Content Theories
	Maslow’s Hierarchy of Needs
	Alderfer’s Erg Theory
	Herzberg’s Two-Factor Theory
	Mcclelland’s Acquired Needs Theory
	Process Theories
	Summary
	Key Terms
	Test Your Knowledge
	Further Readings
6. Interpersonal Relations and Communications
	Hena Shibu Interpersonal Relations
	Elements of Interpersonal Relationships
	Communication Skills
	Functions of Communication
	Types of Communication
	Communication Models
	Tools of Communication
	Team Communication and Interpersonal Competency
	Barriers to Effective Communication
	Developing Interpersonal Relationships Through Effective Communication
	Summary
	Key Terms
	Test Your Knowledge
	Further Readings
7. Public Speaking
	M. Nejati and A. Shafaei Communication
	Effective Communication
	Effective Presentation Skills
	Strategies for an Effective Presentation
	Summary
	Key Terms
	Test Your Knowledge
	Further Readings
8. Group Discussion: Honing the Decision-Making Skill
	Sumana Shome Importance of Group Discussions
	Planning a Group Discussion
	The Group
	Body Language
	Skills Assessed During a Group Discussion
	Discussion as an ‘Argument’
	Effectively Disagreeing with Others’ Point of View
	Techniques for Initiating a Group Discussion and Making the First Impression
	Summarizing a Discussion
	Understanding Your Objective in a Group Discussion Session
	Concluding Thoughts
	Summary
	Key Terms
	Test Your Knowledge
	Further Readings
9. Body Language
	Ambeesh Mon Elements of Body Language
	Summary
	Key Terms
	Test Your Knowledge
	Further Readings
10. Teamwork and Leadership Quality
	Adel Tajasom Concept of Team and Teamwork
	Teamwork
	Why Move to Teamwork?
	How to Build Effective Teamwork?
	Teamwork and Leadership
	Summary
	Key Terms
	Test Your Knowledge
	Further Readings
11. Towards an Effective Interview: Getting The Best of Both Worlds
	Khairiah Salwa Mokhtar and Mahmod Sabri Haron Interview: A Concept
	One Side of The World: The Interviewer
	Other Side of The World: The Interviewee
	Summary
	Key Terms
	Test Your Knowledge
	Further Readings
12. Presentations
	Zanariah Jano Presentation Skills
	Types of Presentations
	Content
	Audience Analysis
	Essentials of a Presentation
	Ways to Overcome Nervousness
	Summary
	Key Terms
	Test Your Knowledge
	Further Readings
13. Etiquette and Manners
	Asis Kumar Pain Summary
	Key Terms
	Test Your Knowledge
	Further Readings
14. Time Management
	B. N. Ghosh What is Time Management?
	Summary
	Key Terms
	Test Your Knowledge
	Further Readings
15. Personality Development
	Seena M. Mathai Meaning and Defi nition of Personality
	Importance of Studying Personality
	Determinants of Personality
	Characteristics of Personality
	Stages of Personality Development
	Different Theoretical Models of Personality
	Summary
	Key Terms
	Test Your Knowledge
	Further Readings
16. Decision-Making
	Oommen Mathew and Seena M. Mathai What is Decision-Making?
	Types of Decision-Making
	Models of Decision-Making
	Group Decision-Making
	Approaches to Ethical Decision-Making
	Problems and Dilemmas in Decision-Making
	Summary
	Key Terms
	Test Your Knowledge
	Further Readings
17. Conf lict and Conf lict Management
	B. N. Ghosh What is Confl ict?
	Types of Confl ict
	Nature, Issues and Characteristics of Confl icts
	Dialectics of Confl ict
	Genesis and Causes of Confl ict
	Methods of Confl ict Resolution
	Summary
	Key Terms
	Test Your Knowledge
	Further Readings
18. Stress Management
	B. N. Ghosh What is Stress?
	Characteristic Features of Stress
	Types and Causes of Stress
	Personality Type and Stress
	Symptoms of Stress
	Models of Stress Analysis
	Impact of Stress on Human Health
	Can Stress Be Measured?
	Management of Stress
	Summary
	Key Terms
	Test Your Knowledge
	Further Readings
19. Leadership
	Rajeev Gupta Why is Leadership Important?
	Qualities of a Good Leader
	Leadership and Power
	Leaders and Managers
	Leadership Theories
	Types of Leaders
	Leadership Behaviour
	Summary
	Key Terms
	Test Your Knowledge
	Further Readings
20. Developing Emotional Intelligence
	Parvesh K. Chopra What is Emotional Intelligence?
	A Brief History of Emotional Intelligence
	Salient Features of Emotional Intelligence
	Multiple Intelligences Theory, IQ and EQ: A Comparison
	Why is Emotional Intelligence Important?
	Components of Emotional Intelligence
	Intrapersonal Development
	Management Excellence
	Key Socioeconomic Factors
	Strategies to Develop Emotional Intelligence
	Summary
	Key Terms
	Test Your Knowledge
	Further Readings
Index